PTI sent out an invoice for our annual service fee for Storlogix on a Saturday, and you suspended the service on the same day???? This is unreasonable for any legitimate business. You should send the invoice and give your customers a reasonable time to pay it before you shut off the service. Also, how on earth do you think it's acceptable to do this on a weekend, when you have no weekend support of any kind? Also, the message I got when I tried to log in to Storlogix was pay in order to continue, so I paid the enormous bill with my PERSONAL credit card, just so we could be allowed in to the software if needed this weekend, but it still won't let me in even though I paid. This is completely unacceptable and I will be contacting the BBB. read more

There should be a NEGATIVE 100 stars. Unethical, dishonest, unprofessional company that doesn't return phone calls after charging $$$$$$$. The unresponsive company gets their money then won't look back. They could afford to close extensively holiday season or not. Our companies have called and left MULTIPLE messages and NOT ONE return phone call since September, October until NOW. read more

We have been having issues with PTI for years, their preferred service is a joke i put in a ticket a week and a half ago and no response. Save your time and money and go with a different provider. read more

I have had PTI for about 15 years. They were very good in the beginning but have grown worse every year with support. We are down and submitted a support ticket 30 days ago with no response. We have called 5X with no return call. We contacted the salesperson 2x who has submitted escalation request but no response from support. I would highly recommend them to all our competition.... Out of desperation, I wrote the PE company the owns them, the CEO, and put in another support ticket. Finally, the next day I received a contact from customer service. We resolved the problem that day. Worked well for a month and went down again. As their MO, we put in a support ticket 3 weeks ago and haven't heard a response. This company has the worst customer service I have ever seen! read more

We purchased PTI software late Jan. 2022 and began having issues by early Mar. PTI's tech support is setup so that you must enter a problem and get a ticket number. You then get in Que to receive a callback which literally takes days. We have had them on numerous calls, no resolution to the problem with their software and none in site. So customers that are paid up and in good standing continue to be locked out of gate entry and show suspended in software. This company seems to care very little about customer service but are very willing to sell you software for $$$. I would recommend staying far away from this company and will certainly never purchase another product from them. read more

horrible. simply horrible. nothing they said was going to be provided in their upgraded cloud version, has actually come true. While they did improve on their customer service by eliminating their trouble ticket system, all I get when I call is a list of excuses and "yeah but" explanations. we will likely be removing their software from our facility. I have fought with them for years. it wil be over soon. They are circling the drain as far as I am concerned. read more

Customer service is Horrible. I mean HOR-RI-BLE. I've never dealt with such laggy service. I put a ticket in for communication issues within the system, and it took a month, no exaggeration for them to get back to me, this was after MULTIPLE calls to the company to follow up. I'm not sure how many people actually work for the company, but I've spoken to the same woman every time I call(which has been a lot). She, "escalates the ticket" and another WEEK goes by, and I call again, only for her to "escalate the ticket" again. When I most recently called, she offered me to call a third party company who could help for an additional charge. I simply want the company I spent thousands of dollars to, to help with their product. A product which isn't really that great to begin with. There are CONSTANT communication issues between the panel box and the gate system. It disconnects a lot. I would not recommend this company. read more

PTI has horrible customer service. They are happy to take your money and sell you products, but when you need help forget it. I emailed and called Larissa Sparks for 2 weeks and she never contacted me back. You can not call and get help over the phone even though my storage property was down because I could not get the product that they sold me to work. You have to go online and request help, well 24 hours later still no response. Please consider buying from another company until PTI can get a support team that can answer calls to help customers. read more

Worst tech and field support of any platform I have ever used. It doesn't make sense to install their products if you can't get support when you need it. One thing is a guarantee, technology products will not always work correctly and will need support. We have been paying annually for "Premium Support" but it has been over a week and still no support or resolution from anyone in the company and no explanation either. The tech support responses are dismissive out-of-hand saying things like "orders are handled in the order received" but apparently, that is too difficult for them if it takes them over a week to handle a premium support customer. I can't imagine what the non-premium customers have to deal with. I have other properties I was going to install the PTI system on but there is no way I will do that again unless they fix their tech support mess (or should I say lack of). I will be shopping around for other systems for my upcoming properties. read more

for those of you reviewers who say that PTI's customer service is "HORRIBLE" I would love to al the very least experience that horrible service, I got zero customer service. absolutely the very worst experience I have ever experienced in customer service. The company prides itself in have NO customer service that is incredible, I will look for another company that can at least answer calls in a timely manner or at this point, answer requests at all would be an improvement. read more

Today I received the Digi 700 keypad I ordered from Melton Tech. It was new, packaged well, and easily installed. Hey Jennifer Holt.....you are NOT the only supplier. They are cheaper, very professional and fast on delivery. Most of all, they are not rude. They did not act like they were doing me a favor by letting me buy the part I needed. So, thank you for being rude enough that I went looking for a new supplier. Your bad manners saved me $700.00 on just this order. Kaylyn Lien read more

Sales will bend over backwards - Tech support will slap your face and leave you stunned...or waiting and waiting Think of buying a car. That initial experience lasts...what? A few hours to a few days. Then you need to maintain the car. Do you interface with the sales or the service? PTI tech support is the "service" side of the car buying experience. This company seems more interested in selling you a product than it is in helping you use that product. It almost feels like one of those pay-to-win app games. You will have no problem downloading the initial app, but in order to "win" you must dump a lot of $$ you never expected into it. I'm not sure what their goals are around customer support, but be ready to shell out more $$ than you expect once you've invested thousands in the initial equipment costs. Recently they wouldn't even try to assist with an issue regarding alerts our company is having despite the glaring inconsistencies between their software and their on-line manual. Really?!?! "Not our problem" is the response of PTI. "Let's figure out what's going on." is the response of a customer-centric company. We are slowly loosing faith in PTI being able to meet our needs... read more

PTI is garbage! Our system goes down at least twice a week. There's no phone # to call for assistance or service. I have to send in an email help ticket. They NEVER respond the same day. Many times it takes multiple weeks. I've had them not respond for over a month a couple times. Then they have an app called Easy Code. Worst piece of crap app on the planet. Never wants to work right. Setting it up is a nightmare. And as usual there's no assistance if we need it. We stopped giving the cards out at move in because it was causing nothing but headaches. read more

I have been a customer of PTI for about 20 yrs. The only reason I use them is the legacy factor. They have progressively worsened every year with their customer service. Put in a service ticket followed by two phone calls (voicemail only) with no response. We are down and need help getting back up. Would not recommend them to anyone. read more

Small mom and pop storage facility that had to change from Digigate (that ran for 10 years no issues) to the new Falcon XT cloud system - keypad literally stopped working 6 months after install. HAD TO WAIT 6 WEEKS for a new keypad only to be told they wouldn't replace it because it had water corrosion..... it's 6 months old, didn't have any issues when it sent out, took photos of it and am absolutely appauled that a company that knows it's pretty much the only keypad system would screw paying clients over. Really hoping a new company makes keypads so I can leave PTI. read more

PTI is terrible. They never help, never answer the phone number never answer the help tickets. I've finally contacted another company and they let me know that PTI discontinued the digigate system they were using and never let us know. Now if one key pad goes down we have to redo the entire system. Would of been nice for PTI to let us know before hand, and they've been taking our money monthly for a system that no longer works correctly. Save your energy, time, money and sanity and go with a different gate provider. read more

I would do zero stars if I could! Do NOT waste your time on them. It's great when it works, but when you need tech support you are left hanging out to dry. I have submitted a ticket since Saturday (which they make you do, you don't get to call a live person) and today is Wednesday and I am yet to hear from them. It is negatively effecting my business because my new customers are having to use an existing code instead of their own secure code to get into my facility. How embarrassing and ridiculous! read more

Absolutely the single worst company ever. We have waited longer than 4 days (not over a weekend) for support. They are really quick to send a nasty gram if you put in a second ticket, but cannot find the time to actually help with the problem. PTI is always searching for new business, but they simply do not have the personnel to handle the work that they already have. This is not a forward thinking company. if you happen to be with StorEdge, you can order a pin pad for $350 and bypass PTI directly. Best move you will every make! read more

Just avoid. Flaky systems and expensive. Classic over promise under deliver. Their products such as EasyCode is in beta yet they tout it as 100% working. They point fingers at other vendors when PTI products don't work correctly. read more

Absolutely positively the worst customer service/ tech support experience I believe I have had. It was a struggle to install their system a couple months ago. But it's now broken. tech-support is Harder to find than Bigfoot. No follow up, no help. Absolutely an incredible mistake to go with the system. My clients are really upset because our gate is not working and they cannot access the property. I'm losing business because of PTI security's incompetence. read more

This company promises big and come through small. They make every part of getting support as difficult as possible. Once you buy , that's it. Find someone else to use, you will be thankful. read more