Chris was awesome. He helped me move my new unit closer to my prior unit to make it easier to move things around.

Where do I start? Elevators don't work and cannot access property. I had cart full of my belongings trapped in an elevator for 3 days. I made numerous calls to that location's manager, with no response. Called PS customer service about 4 times. They were no help at all. Just tonight I was luck to find one unlocked door after wasting a whole lot of time again trying to get in, so my stuff is now secure, with no help from ANYONE at public storage. Due to this experience, I will be taking everything stored there home. I would rather do that than pay this establishment any more money! Which by the way has gone up over $200 in the less than 2 years I have had the space. Look elsewhere for your storage needs. read more

I'd like to take a minute to share my experience with Public Storage. About 5 years ago, I rented a space in their Bordentown location. I was 100% satisfied with the service (staff and storage space). I recently rented again, this time in their Burlington location, and also referred my daughter as she was moving out of her apartment and was looking for a climate control storage. This time we had some issues that needed immediate attention. I am so grateful that I was able to meet with Chris the manager who took care of the problem promptly, in a calm and respectful manner. Chris is a good listener and a great manager. I was very satisfied and impressed with the way he resolved the problem. Chris is amazing, his professionalism speaks volumes! read more

I have never used self-storage before and, though it has recently become a necessity, I was a little anxious about it while choosing a place. (The proliferation online of bland five-star reviews, for example, for every location of every major self-storage chain ever was less reassuring than obfuscating.) I ended up picking the Public Storage in Burlington for several reasons, the simplest being that it was more affordable than those closer to where I've been living (i.e. NYC). After a pleasant drive, I arrived to find a spacious, organized, and squeaky-clean facility. The staff -- the manager and a nervous but sweet recent hire -- were super friendly. Check-in was quick, move-in was quicker (with the help of two flatbed hand-trucks and a friend), and I'm starting to feel better about flying halfway across the world while leaving some things behind. read more

Great experience. We got here as they opened and Tom was ready with all of our paperwork. He gave us a wonderful deal on exactly what we needed. The site is clean well maintained not at all creepy(storage places can be very creepy). The security is just shy of overkill and everything is laid out smartly for moving things. They even have carts to use at each door. Tom and the site manager Erin were a lot of fun and they made the process easy and quick. read more

This is the best public storage place in New Jersey. Everyone that works there is delightful and very helpful especially Erin. She is always so helpful I feel like she is my friend! read more

Great customer service the manager at this place is a five star super star Erin you are the best thank you for everything!

This is my first time renting a storage unit. I did a lot of price comparisons in the area and this facility had the best deals. The property manager Erin is really awesome. She made sure I understood all of the details about renting the unit and has a great sense of humor that makes you feel very welcomed to be there. Off to a good start! I would already recommend this facility to others. read more

So far, I've been impressed with this facility. I am renting a 5 X 5 unit to hold our stuff while we are traveling. The reservation process online and the followup call was easy and handled professionally. The buildings are clean, air conditioned inside, and looks very nice. Getting in and out is simple (and secure). read more

Great location, friendly associates, feel as though my belongings are safe and secure. This is my 3rd unit I've rented from this location and would not go anywhere else. Highly recommend! read more

Briana and Erin are awesome. They were so cool and helpful. I would love to come back and rent

Rented an outdoor parking space for 2 months. Great security, easy access, friendly associates and fair pricing. Can't ask for anything more. read more

I've been with Public Storage for 1 year now. It started off terrible and has gotten worse. From the start I was given a quote of $99 per month that turned into $150 initial payment including fees. This included a forced insurance policy for $15 per month that has a cap of $5k. By the end of it, my $99 per month turned into $136 per month. If I would have had more time I would have found a different storage facility. The mandatory Insurance does not cover much. I had $2500 worth of valuables stolen from the grounds. I had stuff sitting by my car that I was taking from my unit, went up the elevator to lock up and during the 3 minutes it took me to get to my unit, it disappeared. From what I could see, there 4 people on the grounds and 2 of them worked for Public Storage. I'm told there was no security cameras. Insurance would not reimburse 1 penny as their policy is to only pay out if someone cuts your lock and steals your stuff. The police said there have been ongoing similar issues with that specific facility. Apparently it is a policy to have an emergency # to be used in case of emergency. I would consider emergencies something like fire or flood but, I found out that a late payment is considered "emergency" which warrants harrassing phone calls to the emergency #. I'm shocked me to learn that protocol for Public Storage is to consider a late payment an emergency. I made a payment 2 weeks early. The payment did not go through - my fault. July 15 I received a call from the manager Megan at the Bensalem PA facility. I told her I would pay the fee with my August 1 payment. 7-27 she calls me and leaves a message. She didn't even wait for a return call before calling my emergency contact although the bill was not even due until 8-1. This time, instead of saying it's an emergency she tells my emergency contact that she is "concerned" about me but says she cannot give any details! I called her back and informed her that the payment that did not clear was an advance payment, not the July payment. She informed me that if I didn't pay the $25 before 8-1 she would file a lien, cut my lock and charge me $48 to file the lien - OVER $25 - not my monthly payment. UNBEIVABLE. I told her again I would pay it before 8-1. 7-31 I receive a call from an unidentified #. It ends up being ANOTHER Public Storage branch located in New Jersey. I ask why she is calling me, told her I had spoken with Megan and she says "because you didn't make a commitment". Seriously - 3 calls to me in 3 weeks, 1 to my "emergency" contact and 1 call to me from a different branch of Public Storage over $25? This is just blatent harrassment. From the start the payments and fees and process's were misrepresented and not disclosed. They ended up being 1/3 more than I was quoted. These are just a couple highlights. I'm seriously considering speaking to an attorney. Attempting to contact the DM is useless. He simply tells you those are Public Storage policies. The manager, Megan, of Bensalem PA branch, is a miserable person and extremely unpleasant to deal with for any reason. I would not recommend Public Storage to an enemy. read more

Could not ask for a better or more professional service then what you get when working with Erin at Public Storage. Erin went well out of her way to make me feel welcome and make sure I fully understthe facility. She was a pleasure to deal with. Very pleased with the facility, service and security. read more

These people are a rip off. Every 6 months they raise the rent. I started at $159 a month and in 18 months they wanted $230 a month. The manager claimed the rent is driven by the market. I don't know what market they are looking at but they are two other self storage places that charge between $149-$159. They are not worth another $960 a year. When I started renting they said when I left they would prorate the rent but at the end (9th of the month) they charged me a full month's rent-I called the customer service number and got a partial refund. read more

I had a very nice experience for a first time renter. The process was easy, the facility was clean and well lighted. The office manager was extremely helpful and pleasant. The space was also acquired at a lower cost than another facility researched. read more

Erin and Tom were extremely helpful, knowledgable and extremely friendly. They knew exactly what I needed as far as my storage needs and made recommendations. The facility is very clean! read more

Very clean, well maintained facility. Never having rented before, Erin patiently walked me through the whole process, showed me the facility, and was very helpful with moving and storage suggestions. read more

The people their were so nice! Had a good experience. The property and office where both very clean. The process was very smooth and fun! I actually enjoyed it! read more