The space is nice but.... They consistently raise the rent. Want to charge for use of the proximity entry. Charge extra for access out side of 9 am - 7 pm. This facility does not have an actual person on site. Why should you pay extra if they don't pay anyone to be there 24/7. Additionally, when moving out of the 4200 NC 55 facility, the exi gate did not want to work despite accepting my code. Had to go back to the entry gate, exit the man-gate, put in my code, get back in the gate, get back in my vehicle. All around poor experience. read more

Great location. Staff is really nice. Place is clean. Prices are ok. They do run specials from time to time. Well life inside. Really secure. Really clean. read more

This office has changed to where you can no longer speak to a person, nor purchase moving supplies. There is an ATM-sized machine that customers are supposed to interact with. read more

ZERO customer service, there was a car parked in front of my unit for almost a month prohibiting me having access to my unit , there was no urgency to help. My move out date was march 31st and I'm still getting harassed about a past due payment for April even though my account was closed. They raised the rent by over 30% causing me to go elsewhere. read more

One word - HORRIBLE! I rented this online after being yelled at when I called on the phone. They said they couldn't help me and to just follow directions online. Well, I went on my day to move in and I couldn't get in. They never told me the code to access and even though I already paid the month, I kept being told I had to pay the next month and that I couldn't get access until I paid. So I paid 2 months in advance and still couldn't access. They never sent the code and then I had movers and I had to make other plans. It was beyond awful. I am sick of this "no contact" stuff where they think everyone can do everything without an employee. Disgusting. Then I couldn't get access and couldn't get anyone on the phone. I could only leave a voicemail - nice! So I did and NO ONE CALLED BACK. read more

This place has gone so far down hill. Now there is not even a live person to help. If you go to reserve a unit, you cannot pick. The computer picks for you and you have to use it. If you already have a unit and want another near the existing one ....good luck. Customer service was not help at all, saying they can't change it and only the computer assigns them. When we first rented here there were four moving carts, now there is one. The place must have 500-800 units. For the last 3 weeks one of the elevators has no lights in it at all. Pitch as night. And finally PS will raise your rates a minimum of once a year some time more often. Our last raise was over 30%, so we moved out. They are hoping you don't want go to the trouble of moving. This is a company that just wants to make money without giving any service in return. This is evidenced by removing a live person and reducing number of carts and not keeping up maintenance. I would stay far away from this company in general and this location in particular. Good Luck!! read more

Read the details of your rental agreement and autopay policy closely. I just moved out of a $200+/month unit after being a customer for many years, and today I learned that my autopay rent that was processed on Nov 1 for a full month is not prorated or refundable, even after I moved out on Nov 4. I even walked into the facility to give them notice of my move out, and the representative behind the counter said nothing about me forfeiting entirely a full month's rent by moving out on the 4th. Just wow. I'm speechless. read more

Units are exactly what was needed. When I transferred up to larger unit, that was very easy bc they just transferred my old info to new unit. Storage safe, & accessible read more

Public Storage has an untenable and possibly way too self-serving customer service policy, when it comes to this little known "move in contract" glitch. Hopefully, knowing about this company's lack of concern for customers, here, will help you make better decisions. . Even if it is within a week of renting (and you had no idea about this rude, new nationwide policy at PS, if you want to make a name change --forget it! You are just out of luck. Even if (for example) you need to add your dad's name to your storage unit, you can't. You are, say, moving back home and want to save the price of the storage unit insurance by adding dad's name and using dad's homeowner's insurance policy to protect your belongings in Public Storage) --you can't! We asked Public Storage to add that name, so the insurance could go on that homeowner's policy. This was what the local office and the District Manager said. NO! We could not add a name even though the person's name was actually already on the contract (as a 2nd authorized user, with access to the storage unit already). They said, "Storage units must be vacated and the contract voided, first. Then, a new contract agreement can be put together, with the other name added, then, you can move back into a storage unit. That is our nationwide policy, effective 2017." NOTE: SECURITY STORAGE, also here in Cary (and the Triangle area) was happy to add the second name to our storage unit. No issue, just email them a copy of the insurance first page of the policy and it's done. Nice people (larger dollies*), very pleasant and convenient facilities. At Public Storage, our movers wound up carrying more heavy furniture on their backs than they should have needed. Just wouldn't fit (easily or safely) on those tiny (maybe 30"long) dollies provided at PS. Hope this helps you. It is clearly an example of the difference between good customer service and not so good customer concern or service! read more

Friendly staff (Sarah is great). Very clean facility. Prices were better than other storage places in the area. Viewed and rented a storage unit in under 30 minutes. read more

The staff is very friendly. But the company raises your rent at will in amounts that far exceed inflation and holds your stuff hostage if you dare complain. Yeah I signed the contract but forgot my magnifying glass during the stress of needing a unit fast. Shame on you PS for treating people this way. I'm done with you. Wonder what kind of BS invoice I'll receive from them after I've cancelled and moved out ... surely one full of fees and costs not covered by the BS "insurance" read more

Notice none of the reviews are recent. I think there's a reason. For those of you who are perfect with no possibility of oversight, you'll be fine. For the rest of you, just know that Public Storage has awful, consumer unfriendly contracts. Don't sign one! They'll hold you to the very last penny--probably fraction of a penny. Just because there's a contract, does not mean it's fair. The manager actually told me they routinely auction people's belongings. I started out as a new customer--with a move in bonus. I thought I could get my stuff out within the first month. After a week they called and told me I was late. I said I wasn't supposed to pay until the end of the month, which she confirmed. I owed $24.90--total. I forgot on that date, and the day after they charged me $15.00 as a late fee--66% of what I owed. Then they sent me a postcard I just found last night, and cut my lock without further ado. Did I say this was for $24.90? Finally, they called. This time to told me they put a lien on my things for $61.00. I said I wanted to talk to the manager. That took several days. He seemed self-satisfied that he had tried--once--to contact me. When we did talk, he cut me off from correcting his mistakes, wouldn't listen to a simple plea for kindness, said they had to follow their contracts, and gave me the number for the regional manager. Contracts are being abused by businesses against defenseless consumers caught unawares daily. For a $24.90 payment that was one day late, I now owe almost $100, if you include a new lock. If you want to take a stand against businesses that hide behind legal contracts that punish you at every turn, don't rent from Public Storage. The people on site were VERY nice. They seem extremely uncomfortable with their own policies--nice people have a hard time turning up the thumb screws on people who have made a $25 mistake. Clearly, the employees had previously dealt with other angry customers--ones who weren't as nice as I am. All I try to do is to appeal to reason and kindness--neither of which Public Storage is prepared to offer. read more

I live right in the middle of two locations of public storage I decided to go with this public storage because of the security and it's very clean for my things to be stored there! The manager was very polite and very helpful and everything was done in the matter of minutes no contract and little to nothing down they have everything that you need to get started for moving, Because we all know moving is very busy. Thanks public storage for being so helpful and I don't have to worry about my things while they are stored away and safe!! read more

I found them through the Internet. I think there should be a notification on their website saying that a special lock from their facility is required and also tell the price of the lock (including tax), that way people are more prepared and know what they're getting into before hand and can make a more informed decision. Other than that, my experience was outstanding, you don't find customer service like that many places anymore! Gigi was very helpful to me. She recommended that I purchase the beads in the container that absorbs moisture to keep mildew and mold from taking over my items! That was greatly appreciated! read more

amazing place very clean, affordable, and organized! Charlie is the best! will definitely be back here for all future storage needs.

Daniel made check in super easy and answered all my questions. He's a 5 star man for sure. I wish this facility had 24-hour access however, that would be tight. read more

Spoke with Mirleen and she was AMAZING! Helped us in a critical time and was able to make the impossible possible. She was attentive, supportive and was truly willing to do all she could to help us out. Absolutely wonderful! Great location and even better staff! Highly recommend. She was an angel!!! read more

A very well-maintained storage property. I like that this location is open all day on the weekends in case I need something from the front office staff. Sarah, the manager, is extremely helpful, knowledgeable, and pleasant. She made the rental paperwork/process seamless. Even though she was thorough and answered all my questions, she still got me in and out in no time. I appreciate this. read more

Sarah and Dominique were very knowledgeable and helpful. Storage units very clean. Open on Sunday also! This company knows how to run a storage business! read more