The manager was very kind. She walked me through the entire process as well as help me get transferred to a larger unit.

The "supposed" owner of this location is a complete waste of space booked a storage unit went in a few times due to having a small car and a lot of items and he called the police on myself and person with me stating that he didn't know us while he can clearly see us use a code to get inside read more

Requested vehicle storage at a particular site.. Went online to reserve per attendant request and supervision.. The online store booked the wrong location. The company charged an administrative fee of $30.00 Would not refund fee. Canceled reservation.. Tried many times to contact corporate office; all failed attempts..no call back or anything... Public Storage takes administrative fees often without suppling service Do not rent from these crooks. Be ware!!! read more

Public Storage - They are simply awful business people - Self Storage Near Me - Charlotte, North Carolina

Beware!! I moved my stuff in 6 months ago and they have more than doubled (112% increase) the rent. When I reached out to their customer service they said they are allowed to increase rent and that there is nothing I can do about it. If you are torn between the appeal of a cheap rate at a less than nice place, pay more for a better place because either way you are going to end up paying the same for a rental unit. read more

10/10 wonderful customer service. the property manager and the rest of the employees were beyond helpful helping me get everything together to move out. They definitely seemed to value me as a customer and were able to answer any questions I had. The area was always clean and well kept. Would recommend to anyone for the future. read more

If I could give negative starts here, believe me it would have plenty. Worst experience dealing with this place. Rented a unit that after I paid for it was told it wasn't usable, they were going to fix it and let me know. They never contacted me again! I went back the NEXT day to cancel the unit and get my money back. The regional manager Angela refused to give me back my $457 and said I technically had the unit 2 days (I never had access to the unit because no one could open it). DON'T USE THIS PLACE - 3710 Monroe Rd, Charlotte!! They simply don't care about customer service. They prefer to take your money and not care about the person. read more

The initial setup was complicated and I didnt have access to the gate for 3 days, had to go troubleshoot during office hours. By the time I was able to get into the unit my u-haul was overdue. I was given a crappy unit with a hole in the door and the inside falling in. I was pressed for time and had to return my u-haul so did not have time to complain. I stayed for approx 2 months and moved out on 9/3. I followed up to pay my remaining balance and they inform me I owe the full amount because they do not prorate. But they prorated when I moved in. Poor customer service all around-in office, chat, etc. Its not worth the rates being paid. read more

We have 2 storage spaces at this location and Pam Tommara helped us both times. She's extremely helpful,pleasant, professional and patient. I definitely recommend this location. read more

What was really funny about our experience with this particular Public Storage was that we could not pay our bill online for the space we had rented out. When we let the manager know this, she basically gave us the general "not my problem" response that is to be expected of a jaded retail employee. She said that our balance could be paid at any public storage facility, however we had tried paying this balance off multiple times before at other closer facilities, and every time they looked up our account, they said it did not exist. The lock that we had paid $20 for separately to secure our space had also been cut without our knowledge, and we were lucky to have emptied it out long beforehand because we were also never told that any belongings remaining in the rented space would be sold at auction. We were not told about this until the very same day we arrived to pay the final dues and close out our account. We were not notified of this previously. No phone call, no email, no communication of any type, and definitely not a voicemail. What I am implying here is that had we not been on top of our game with emptying our space, the good folks here at Public Storage would have taken our belongings out of there and sold them at auction without us knowing anything about it. I'm sure that's all in the contract we absent-mindedly signed because we were on a time budget and didn't take the time to read it. Every time I have driven into that facility to drop something off or pick something up, I have encountered a problem, from the property manager yelling at me for rolling in there with a Uhaul trailer, to going in after hours and finding people living in the units. Yes, there are people living in the units here. It really adds to the peace of mind you get when you decide to trust this place with the security of your valuables. In my personal experience with this place, it is my belief that the staff here hate their jobs, and take it out on the customer. I made it a point to write this review, specifically because of how difficult the property manager had made the whole experience for us, from the day we first rented a unit there, to the day we closed the account. She did not try to work with us in the slightest. Someone should really look into the five-star reviews going up for this place because it only takes one trip there to realize it is an absolute dump. It's not every day you see an outdoor storage facility littered with empty liquor bottles and growlers. We made the mistake of looking online, making a call, and having someone else open the account for us while we were on the road, hours away from Charlotte. I am glad I experienced all of this when I did, because I now know never to come back here again. If you lead a busy lifestyle, these folks will not work with you. My impression is that they don't care about their jobs or your business. read more

The overall experience was fine however the website failed to inform me that I would basically need to purchase their insurance and buy their lock once I arrived. The facility was very clean and tidy. The office manager seemed a bit uninformed about things and seemed to just be reading what she was told to read. I wanted to know what the insurance covered and she had no idea and only knew that I had to purchase it in order to rent the unit. It was also not communicated to me that I would need to make an appointment to obtain my unit due to Covid-19. That would have been helpful information to know as I was on a tight time schedule. All of this information would have been helpful PRIOR to my arrival. There was also no hand sanitizer available to use after touching the touch screen. read more

This place has been a damn nightmare to me. My unit was broken into since I've been there maybe two years they have increased the rent 4 times now I'm paying over two hundred dollars if I'm late I get told my stuff will be sold before I'm even a month late. I absolutely hate this place and it's employees are so rude. I hate my stuff is still here. read more

Property is ok. The on-site employee is extremely rude and unprofessional. Prices are fair and location to the city is good. Insurance through them is a rip off. read more

Monica was the face of this particular location and she totally rocks! Here's why: (1) She knows her stuff. She knows the concerns that a potential tenant would have and addresses those issues, clearly and succinctly without marketing "hype" or lingo. (2) She is super personable and helpful as are the rest of the staff. Cheerfulness begets cheerfulness. (3) She is straightforward and to the point. All in all our experience there was superlative and I would definitely recommend this location to anybody that is looking store their precious belongings. read more

Check the police reports. Many break-ins here. Lack of security camera, they keep the gates open at night, and they claim to have a security guard at night, but he is only there once a week. BEWARE! read more

Worse scamming storage facility in all of the US. DO NOT rent in these storage units they literally train their employees to lie about rates. When renting long term and you specifically ask the question if your rent will increase they assure you it won't buy guess what if your there longer then 6 months your rent is going up by 50.00 a month. Dirty facility not worth a dime and the AC is always off in the units so mold and mildew is the only thing coming out of the storage units!!! Stay away from these storage units!!! Horrible horrible customer service once you rent the units!!! Don't get scammed. Take your money elsewhere!!!! read more

PLEASE DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE A NIGHTMARE TO DEAL WITH. We paid over $1000 to move our furniture into one of their temperature controlled units only to get a letter four months later stating the units were no longer temperature controlled and we had a month to move our items. They are not willing to move our things - I have to pay another $1000 and they do not care and are unwilling to help. HORRIBLE. read more

I had a great experience even though it was very short term. I stored my stuff in a unit for one month. The staff was super helpful in making sure I was selecting the proper unit and that I had everything I needed. The locks you CN purchase from them are expensive but very sturdy. I liked they they allow entry (by code only) until 9 pm. Monica was very helpful and I would suggest this spot read more

This is my very first time needing a storage unit and I am glad I stopped at this particular public storage, Monica the Property Manager is very knowledgeable in her product and was very accommodating with what I needed, I will definitely recomend this place to anyone that is in need of storage solutions read more

Monica and Tiffany provided excellent customer service! This is my first time using any form of public storage. They were super friendly and highly informative. I highly recommend using this Public Storage location for your storage needs. read more

If you need to store anything to store don't go anyway where but here. Great facility, clean and well cared for, but the real pleasure is in the help provided by Alvina and Monica. Not only do they make you feel at home they make you want to stay. Public storage is fortunate to have these lovely ladies on their team. read more

This storage location was everything you'd expect from any other self-storage facility- convenient, secure and affordable. However, the thing that set it apart from the others was the level of customer service we received when renting our unit. Monica and her team were incredibly helpful and personable throughout our rental experience. I'd definitely recommend this property. read more

I wish to thank Thomas and the office staff at this location they went above and beyond to work out a tough situation for me at the last minute . Moving your personal things from your home to a storage is never easy, I was stressed to the max but the lady in the office made me smile each time I was thrown in a situation that really made me on edge. Her and Thomas came to the rescue, they made that crooked road straight in my life at that moment. I don't remember the lady's first name but she knows who she is and she was on duty last night at 530. Thanks for helping me and thanks for putting a smile on my face during a stressful and difficult time. I wish I could add more stars because you all are a 10 in my book. I salute y'all and thanks so much!!!!!!!!!!! Sharon D. read more

Pretty sure I was robbed here. Had ONE box that happened to contain valuables inside taken, along with a very large painting and a long decorative pillow. Hard to miss those things but I did until I got home after a stressful and long day of moving everything out of the unit. Company would not accept my claim due to non visible signs of forced entry. I was definitely robbed and I will never use this company or any storage unit ever again. Lesson learned. read more

I had a wonderful experience renting my business storage , Jaylan has great customer service and efficient in all aspects of his work. I would recommend you to go see what they have to offer and ask for Jaylan!!!!! read more

There are some shady people working there. I was told when I rented a unit that I was required to purchase their insurance (even though I already have insurance on my belongings). I found out later it is not mandatory. Not cool to lie to people and cost them extra money. Also they increase the price after 6 months, so beware of that. I won't be going back. read more

All you need to know is Monica ROCKS. Her welcoming smile and demeanor adds to the great customer service she provides. She was extremely helpful when setting up the parameters for my lease, clearly explained all of the costs, and answered any questions I had. Although it was short lived, only needing to rent space for one month, I would highly recommend this location. Be on the lookout as they occasionally run great discounts/specials. read more

Monica and Quaneisha were very friendly and helpful. My unit was clean and fit my needs very well. I would recommend this facility to others. read more

I do not recommend this facility. Don't be fooled by the price, pay the additional money and use one of the 3 or 4 nicer facilities in this area. 5 months ago when I moved in I requested a climate controlled unit but when I arrived for move in they couldn't get the lock off the door. They said I had to take a regular unit which weirdly was $5 more per month than climate controlled. When I asked why, I was given a sizable dose of attitude and the generic blame it on the computer response. Within my unit the drywall was falling off the ceiling and their were stains and trash on the floor. The property was loaded with trash but that has since been cleaned up somewhat. A few weeks ago I had to make a few trips in and out to get some things and noticed that every time I arrived the gate was up. I stopped in the office and was told that the gate was broken and wouldn't be fixed for at least 8 weeks. I realize their name is Public Storage but I didn't know it was literal. Two weeks after finding this out I received an $8 increase in my bill. I decided it was time to go. I moved out and into a nicer place down the street. read more

Monica and staff do a great job showing the units, explaining the rental requirements, site access/layout, and supplies available on site. Units are clean. Protected with 10 ft chain link fence toped with barbed wire, security cameras and gated entrance. Good value with the discounts. read more

Monica and tiffany are great to work with. They went out of their way to take good care of our needs. Very friendly and knowledgeable.

My family has used this public storage location for years. In preparing for a new move I was given AMAZING customer service from Alexis. She is kind, courteous, and extremely helpful. I highly suggest this business to anyone looking for great customer service and fair pricing. Thanks Alexis !! read more

This storage facility is in terrible condition. There is literally trash overflowing from the garbage dumpsters and trash piled outside of units that have been abandoned. There is still broken glass along the ground outside several units in our row due to someone smashing into a fire extinguisher box that was mounted to the wall. We have also had to call the police when there was a man strung out on drugs living in one of the units near ours. He was acting in a very threatening manner. My husband and I have on several occasions gone in to the office to ask why the facility is not maintained as our rent continues to go up. The staff says that they don't have the resources to clean up the property. The golf cart has been out of working condition for a couple of months and they have no resources to help them. My husband and I have both reached out to the District Manager and Regional Vice President and have gotten no response. read more

Monica was super kind and helpful! I highly recommend renting a storage unit at this location. The staff is great!

Wonderful Wonderful service! The company I work for has several units here. Monica goes above and beyond to make sure we are happy customers. She is very nice as well! Hard to find helpful AND nice people in customer service these days. Thanks Monica for making my days at work a little bit easier! read more