Miss leading sales tactics and forcing people to go on auto pay to store with them and forcing them…read moreto pick up there coverage for your storded items. And saying lock is included with the rental witch it's not you actually paying for it and maximo will not disclose it to you he will let you believe it's included just to get his sales numbers up

Think twice before you rent storage space from this company. At the Nevada location, they have…read moresigns that indicate they have working security cameras trained on the gate, but they don't. None of the cameras at the gate work and they don't have cameras anywhere else on the property, except on their garbage dumpster (that camera works!). They do not care about keeping your property on their lot secure. Our trailer was very suspiciously stolen right after we moved it to one of only two spots that were available. Within two months, our trailer was gone and so was the employee that showed us the parking spots. They even have language in their contract that includes "mysterious disappearances" as one of the many scenarios for which they are not responsible, indicating that they know what suspicious things go on. Find someplace else to store your goods.

Great storage place, very clean, staff extremely helpful and accommodating. I highly recommend them!read more

Spoke with Kim over the phone she was super helpful and very nice this is my first time ever…read morerenting a storage unit and I can definitely say it's been a good experience so far!

Very easy and the representive was very nice, curtious and knowledgeable, I would get a storage…read moreunit at this Public Storage again.

These guys raised the cost of the unit 42% from $100/ month to $142/month. They also automatically…read moresigned me up for $20/month insurance that only covers $5k, and they make it sound like you have to show them proof of insurance before cancelling, when all you really need to do is find the spot on your account page to cancel. BTW I have homeowners insurance and never wanted nor needed theirs. Be careful with these guys. The unit is clean but I don't like how they do business. I would be careful about loading up a unit then having them jack up your rate 42%.

Nice place, good customer service. Reasonable rates, easy access. Good location. Easy to work…read morewith

Just another run of the mill business with poor customer service. Disappointed by my experience…read more Definitely will not be using again - and I would recommend others find a mom and pop storage company, or a company owned by individuals who see other individuals as human beings. I had a storage unit for 8 months at the rate of $185 per month. When it finally came time to move into my new place and retrieve my things from storage, it was the first week of the 9th month of storing my belongings at storage sense. I assumed there would be a prorated cost for moving out three weeks early- as there have been at every other storage facility I have ever used. (I am 60- I've used plenty.) I swept and dusted the unit prior to moving out, leaving it sparkly clean to ensure I could get that $138 refund allowance. As you probably guessed- I am writing this review because I did not get a prorated cost. Wether or not these things are company policy, it makes a massive difference in regards to securing long term customer relationships. In customer service, when a representative or manager meets a customer with understanding and can recognize an area where you can lose a small amount of money in order to establish a returning customer, it goes a long way- and actually benefits the company in the end. For example- now I have a load of seed for work that needs to be stored for 3+ years starting next month. Can you guess where I'm not going? The businesses I have frequented for 40+ years have made thousands off of me, near to millions. Rest assured that I'll never use this company again nor recommend it to anybody. Hell- I'll drive an hour and 20 just to give my money to individuals I like and respect - and feel respected by. And get this- These sons of bitches have rats too!

couldn't be happier with my experience at A Better Self Storage in Fountain.The units are always…read moreclean and well-kept, and the property feels very secure with gated access and good lighting. The staff is professional, helpful, and made the whole process easy from start to finish. Pricing is fair, and I really liked how convenient the access hours are. I would definitely recommend this storage facility to anyone looking for a simple, reliable place to store their things!

Just moved here from California, Diana is amazing, she was so helpful and patient with me as my…read moreschedule was all over the place. Thanks sooooo much Diana!!!!

I currently have a unit with this place. I moved across country and ever since leaving the last few…read moremonths I've had this unit has been a total pain. I highly recommend never putting your stuff in the storage. They do not care for people. They are unprofessional and do not listen or change info the correct way. I have had over $350 and fees added to my account that I have paid to keep this unit over misinformation. They will call you 1 million times and still not get the info right. Again, highly recommend not going through this place. If I could move my stuff to a different storage unit, I would.

Really good facility, great crew. They are so helpful and let you know that they are there to help,…read moreand they are a great help! They even call before your late on a payment! That's quality service!

My fiancée and I just rented our first storage unit here, and our experience was fantastic thanks…read moreto the manager, Corky. We ran into an unexpected couldn't-be-opened issue with a lock we brought ourselves, and what could have been a stressful situation turned into one of the best premium customer service experiences we've ever had. Corky was incredibly friendly, professional, and genuinely wanted to help us get everything taken care of. He made the whole process quick, easy, and completely stress-free. What really stood out was his attitude. He was patient, knowledgeable, and easy to talk to. We even shared some laughs while getting everything sorted out, which made an otherwise frustrating situation very enjoyable. Corky also looked so badass with the lock grinder too. It's rare to meet someone who is both highly professional and genuinely personable. Customer service like this is becoming harder to find, and Corky is a perfect example of how much one great employee can elevate an entire business. My father does a storage unit at a different location and has been having some complaints, but here, I have had no issues and now my father wants to come to My Storage at Jackson Creek. Because of him, we left feeling confident that we chose the right storage facility and that we're in good hands. The facility itself is well secured with cameras everywhere, super clean with a large open layout, super easy to set up a unit and get going, and is quick and efficient at high quality with handling anything regarding their customers. If management sees this, Corky absolutely deserves to be recognized. I had him prior to this incident when I was setting up the unit itself. Employees who care about their customers the way he does are a huge asset to any company. Thank you again for making our first experience such a positive one!

I recently had to work with My Storage at Jackson Creek to address a storage unit rented by my…read moredeceased father. Everyone there was helpful and worked with me to manage the rental and emptying of the unit. I would like to especially give thanks to Corky for all of his excellent assistance. I would strongly recommend this facility to anyone in Monument, CO.

The owners are fabulous and keep the place tidy! They are super easy to work with and I highly…read morerecommend if you are in need of storage. I have used them twice in twenty years and I can count on my storage unit to be safe and not worry. Friendly and well maintained!

People are amazing! I don't write reviews often, but I will…read moretake the time out for these guys! Very well priced with a very upbeat staff!