Amazing customer service clean organized, you won't be disappointed dealing with Michelle in there she was

I recently got laid off. I called them in advance a week before my rent was due asking them if they can cut me some slack and let me move out within the week without having to pay the full month and they absolutely ignored me, telling me that they called upper management and they haven't gotten back to me. It is now 12 December 2025 and they are demanding the full months rent when I asked them if I could pay one week and then move out. Do not use this Public Storage because they get you in on a really good deal and then raise your rent every three months and I am in a 10 x 10 and I'm almost at $300 in one year and I started off at 170 so proceed at your own risk. Care if you leave in two months and they really don't care if you stay in four years all they care about is the money they get in their pocket and they don't help their customers when the customer reach out to ask for assistance like who expects to get laid off in December. read more

Very safe and convenient location by 2 highways (580/680). Michelle is great and will answer all questions/resolve any issues. Highly recommend this public storage location. read more

Like to thanks Michelle for helping me get a very good deal on a 10x15 units at half the price.

The location is easy to access and the facility feels safe and clean. I love the online rental process, it was simple and quick. When I arrived I was able to use the app to open the gate and my unit was ready and waiting for me. I walked into the office one time to buy a box and the staff was very helpful and friendly. I only stayed for two months because that's all I needed but I would use this location again if needed. I was very happy with the overall process. read more

I've been using this Public Storage facility for about 4 years now. I recently needed help transitioning into a smaller unit and Michelle was very helpful. She made the transition fast and easy. Every time I visit the location Michelle is always friendly and accommodating. She is always keeping busy by either cleaning or helping a customer. I highly recommend this location. read more

We were debating about renting a storage locker for months now and finally bit the bullet. We looked into storage places around the area and found what we wanted within a good distance at Public Storage in Dublin. It was easy to register, move our stuff in, and the place was safe and clean! We love being able to store stuff here and have more room at our place. It's an overall win-win situation! Can't say much more because it really was pain free and easy! read more

Public Storage - Front Office - Self Storage Near Me - Dublin, California

Everything is good, online signups. Make the whole process a breeze. The only problem is they make you buy a new lock which I have one already. And they make you go there to show them your lock and get refund. That's a hassle. And the office closed on Tues and Weds. On top of that they won't let me change the unit I want. Other than that it's good. read more

I would give zero stars if possible. I reserved a unit, and when I came to move in the gate code did not work. Additionally, even though they said the office is open daily until 5:00PM PT, no one was there (even with a sign saying "we're open"). After leaving multiple voicemails, I finally received a call back saying the issue with the gate has been resolved. After coming back with my things in two for the second time (again with no employee present during "open hours"), I still could not get in. I ended up having to travel to two additional Public Storage locations across Dublin/Pleasanton to finally talk to a real person. Seriously the one of the worst customer service experiences that I've ever had in my life. DO NOT store your stuff here. read more

This location only has two push carts and 5 parking spaces. It's common to show up on a weekend and find all parking spaces full, so you have to wait just to park. The wait is made even longer by having only two push carts and everyone is waiting for them. They could easily add one or two more push carts and it would make it much faster and smoother, but they don't seem to care. Then to make it worse, they close at 6 pm now which means that those of us who work during the week can only go there on weekends, which has added to how busy it gets on weekends. They could at least offer a reduced rate for all the inconvenience, but they haven't offered anything. read more

We Rented a storage locker and Nicole was super friendly and helpful. The facility is clean and secure.

This lady is awesome. Shes very nice and sweet! I love the way she guide me with everything in public storage read more

Public Storage - This lady is awesome. Shes very nice and sweet! I love the way she guide me with everything in public storage - Self Storage Near Me - Dublin, California

One bullet point should be enough to do it: * I went looking for cost/space effective storage units; Public Storage hands down is the primary "go to" storage company. *The accessibility of this location is awesome: -Plenty of carts to load and unload items -From what I gathered, though booked full with storage units, the customer service personnel of Public Storage is wonderfully trained in matching the proper unit with the needs of the customer. -Huge elevators with multiple floors *The registration process is pretty quick, and should only total about 5 minutes. *HUGE KUDO to Chrisann, the representative that assisted me through the process. She was absolutely a doll, very informative, and simply engaging. What an asset she is I'm sure! *Special note, they even have a Public Storage hub with prompt and understanding representatives to assist with over the phone pre-visit planning, reservations, and troubleshooting. Wow, so glad I went with my second option, this Public Storage location, as I was almost closed into a deal by a neighboring business! Thanks. *FYI one bullet point, though sufficient, just wouldn't have done that awesome location justice. read more

I Rented a unit at the PS in Dublin, CA. The manager, Chrisann, was so kind and so professional. She made the rental go as smoothly and as quickly as I ever could expect. They also had a fabulous special of $1.00 for one month. I would highly recommend working with Chrisann at PS in Dublin any time! read more

Had a unit here for 4 years. Always safe, clean and well lit. Never had any issues. Highly recommend.

Great service from Cheryl. In easy and quick. Wish all places had this great service. read more

Public Storage - Self Storage Near Me - Dublin, California

This Public Storage location is safe with inside units. Upstairs and down, A PS employee lives on the location. Cheryl the office day manager is helpful no matter what your needs. She makes a point of knowing her unit clients, getting things fixed if needed and keeping the place clean. I have lengthy experience with another location, this one is trouble free. Thanks Cheryl for keeping it that way. read more

GREAT PLACE. clean. safe , friendly staff! cherly , is great!!! will use this place again! read more

When you have storage needs, go see Cheryl. She's professional, knowledgeable, and very friendly. She will take care of you.

I'm very glad I chose the Dublin Public Storage. It's always clean and I really like the people who run it. I have forgotten my storage number a few times and Cheryl has helped me with getting into my unit :) She's always happy to help and I appreciate it very much. I recommend this place. read more

Chrisann was very helpful and friendly. The units were clean. I had a very pleasant experience with this nice woman.

Let me start by saying that I have had multiple storage units over the years and Dublin Public Storage has been the best storage unit you can get for the money. Cheryl is super friendly and attenative to any needs. I rented a unit for a little over 6 months and never had a problem so when I needed a storage unit again I knew exactly where to go. Thanks Cheryl for all your great customer service. read more

We were lucky to get a ground level drive up unit and completing the paperwork was a breeze. Cheryl was very friendly and informative.

cheryl did a great job the 4 years we used this facility safe. clean. well lit thanks read more

Came in to pay for my unit and grab a few things to realize I lost my keys. Not worry on site employee Cheryl had someone there within a few minutes who cut my lock and got me a new one too. Nice clean safe location. 5 stars isn't enough I wish I could give it more. read more

Cheryl provides amazing customer service, and the location is clean and safe. it's easy to access and I never had any issues having my belongings there. Highly recommend them. read more

I had a storage unit here for about 2 years. The staff was always friendly, the facilities were clean, and we never had an issue getting to our stuff. Very well run. read more

Clean and secure complex. Friendly and courteous management. Very good communication and no hidden costs.

It was my first time to use a storage and I had no idea how to do it and what to expect. I searched the web and found Public Storage in San Ramon road in Dublin which was very close to my home so I gave it a try. I was very pleased to meet Cheryl on the morning that I checked in. She explained the entire process to me very clearly and she made it so easy, smooth and even fun. She has a very likeable personality and she provides a very personal and excellent customer service. When she took me to my storage unit, I felt safe walking through the maze of doors because the place was clean, well maintained, and well lighted. It was well ventilated too that even in the middle of the day when the sun was burning hot, the place was cool. I would definitely recommend Public Storage in San Ramon road in Dublin to my friends. read more

Public Storage - Self Storage Near Me - Dublin, California

Cheryl at Dublin Public storage is the best in giving excellent customer service. She is friendly but most of all very helpful ensuring we chose the space best suited for our needs. read more

So glad I finally broke down and rented a storage unit . This place is so close to my home, easy to get in and out of. Clean well lite units and carts to unload stuff from my truck to my unit. Great customer service from Cheryl who made the rental process so effortless. I reserved the unit online. She had all my paperwork ready when I showed up the next day. She is very helpful and personable and made the entire experience very positive. read more

Cheryl is great!! She is always there and always understands your need. We've been clients for over 3 years and our needs have changed a couple of time and she has always been able to meet them!! we are in for the long hall--and believe me there are better rates out there, but we are staying because of Cheryl! read more

Fell on hard times. Cheryl kept in touch with me for a week and found a deal for me. I got in with a 10x10 unit. Facility is very clean, easy access, and the folks up front are very caring and helpful. read more

It had been a long time since I used Public Storage and Cheryl helped get me set up in no time. The place was clean, the prices were fair, and they just happened to have the unit size/location that I wanted! She happily explained everything in detail and answered all of my questions. I left feeling confident that I picked the right PS location to rent from. Thanks Cheryl! read more

Cheryl is kind and funny, she made the experience of renting a storage unit enjoyable. She also helped us get the right size unit for the best price! read more

Nice people. Efficient in renting space. Everything is clean.

I wanted to provide an exceptional call out for service to an employee Cheryl. She always is so gracious and courteous and accommodating. Not many times you find a person such as her caliper. I had lost my mother who lived up the street. We are preparing her property to sell and I needed space fast that was accessible from a short distance. I found this and another which was actually less money. But I took Public Storage at this location because of Cheryl and not for any other reason. My Sister also too a rental space here at this location for the same reason. Thank you Cheryl you are one in a mil! JR read more

Dublin Public Storage is in a great location, secure, and clean. Cheryl is awesome! She is so kind and helpful. She even pulled moving supplies for me so all I had to do was pick them up and pay. read more

Last year in March when I was about to move across country to go back to school, my public storage lock busted (broke, fell apart) and I could not get into my unit. This was threatening my timeline for my move. Cheryl the property manager dispatched Bella the District Manager, and got me into my unit right away (same day). Now, that's service! read more

Public Storage: After being a paying customer for over 2 years - never being late paying my bill - I picked up my belongings from my storage units (2 of them) on Tuesday, 31 July 2012 from the Public Storage located on 7420 San Ramon Rd., Dublin, CA 94568. I scheduled a pick-up on-line for 12:00 p.m. and arrived with a truck at 12:30 p.m. At 1:30 p.m., the clerk walked out of her office and begins hounding me about being out of the storage unit by 6:00 p.m. and wanted to know if either of the units was empty, yet. We had the small unit empty, but were still working on the larger unit. She walked upstairs to inspect the unit, came downstairs and condescendingly stated that I have to have everything out of the units, nothing in the hallways, nothing left in the unit. I replied that that was the plan. She proceeded to lock me inside the gate by cancelling my code at 2:00 p.m. in the afternoon! She proceeded to hound me while moving pieces of furniture. She came outside and started pointing at the trash (tape, packing wrap, etc.) on the ground and wanted me to pick it up while we were trying to load heavy furniture and every 30 minutes wanted to know if I was going to be vacated by 6:00 p.m. At 4:30 p.m., she threatened to lock me inside the parking lot if I wasn't vacated by 6:00 p.m. I pointed to the remaining furniture outside and stated that we were still working. She replied that there is no need to get nasty. I agreed and told her that is correct, there is no need to get nasty. I requested a business card for her boss and told her that I was going to contact him/her. She stated that she did not care. I told her that I know she doesn't care. With only 1 table left, the industrial elevator stopped working. She stated that we exceeded the weight limit and that I will be charged for repairing the elevator. The hired movers replied to her stating there is no posted weight limit in the elevator - I inspected the elevator, there is no posted weight limit. She contacted her boss, Mr. Venable, to see if I should be charged. This employee is appalling. I am writing this formal complaint - and posting it on the internet. I am verbally telling everyone that I know not to use public storage. For the record, I do need storage in the near future and I will never use Public Storage again. The days of threatening customers and treating them with disrespect and contempt are over. In retrospect, the short time I spent in California reminded me why I left California - there is no place in the United States for a business like this. read more