Jewel at Extra Space Storage in San Ramon, CA has been our "go to" for all our storage needs!! She is always so incredibly helpful, professional and knowledgeable about the services available through Extra Space Storage and the appropriate size unit(s) for storing our needed items. Note to management at Extra Space: You are very lucky to have such an outstanding company representative like Jewel!! 5 stars is not enough in Jewel's case!! AVB read more

Don't get me wrong the staff is nothing short of great to work with. I just believe their pricing practice is absolutely ridiculous. They lure you in with a really decent rate as long as you prepay for 4 months. Ok great. Come renewal time guess what? They jack up the rate 50%. Can you prepay another four months at the current rate? no you can't. I went from a hair under $200 with insurance to about $300 - So you are either stuck paying 50% more (after introductory rate) especially if you have a bunch of junk or you move out. I chose the latter as I do have a truck and I was able to get a shed in my backyard. This may be the practice in the industry, but personally it feels pretty scummy to me. I'm only giving 2 stars as the staff were pleasant and easy to work with. As long as you know what you are getting into things should be fine. I just wasn't aware the rate would increase so drastically. Buyer (ahem renter) beware read more

I was very happy with the customer service however, they don't have the same service anymore! I spoke to an employee who said the manager can help, but they didn't wanna help putting it on the system. read more

Overall a 4.5 out of 5, had to dock them half a point since they have increased the rental fee for the storage unit already. While you can rent a storage unit in person, it's actually easier and cheaper to rent it online. And overall it's been a pretty satisfying ordeal concerning renting the unit and to me imo, and it's in walking distance of my house..it does feel a tad claustrophobic when you are trying to turn around and exit the place. Currently there are like usually 2-4 cars or vehicles parked in the parking areas between some of the units. Beyond that, it appears that they do checks fairly often since our unit and many others have stickers on them, guessing to verify that the lock or unit hasn't been broken into.. read more

Extra Space Storage - Self Storage Near Me - San Ramon, California

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This is my first time ever renting a storage space and let me tell you, I knew nothing about it! The sweet lady at the desk was so helpful and amazing! She walked me through it all and made my experience comfortable. I'm thankful to know my belongings are safe and I do feel like I'm in good hands. read more

Staffs are courteous. Access is smooth and painless. Starting and stopping of lease is straightforward. Location is central. Lots to like about this place. read more

I would like to thank Jewel for safe keeping my package. She reminded me of do's and don't and I appreciated very much!

Pro: Convenient location, clean, simple & easy to sign up and use. Staffs are very friendly and helpful Con: Rent was 50% increased after 4 months. Conclusion: Great for temporary use of extra space, but not for long term storage. read more

I recently rented a space from this storage location based on the reviews. I haven't yet moved my items in yet, but so far my experience has been great. Jewel, the person overseeing the facility when I went there, was amazing and helpful with explaining how the process worked, answering my questions, and showing me the location I selected. I also started the process online, but didn't complete it, and she called me the next day to make sure I was set with my rental since the move-in day I selected was only a couple days away. Jewel has also been working there for over 10 years, and I could tell she enjoys her job, which makes me feel better about renting here because I know that I'm in good hands. read more

Great facility! This is a storage facility that has modern capabilities, ease of use, and no hassle. The facility was very clean and well-maintained. The entire set up was very easy to do. I did everything online and when I went to my storage unit, there was brand new lock and keys for my unit. The lock and keys can be provided by the storage facility given you pay online first. Entering the facility is so easy! Just download the Extra Space mobile app and you can do mobile entry when you're near the gate. I loved doing this because I hated entering the long code each time. Move out was extremely seamless as well. I selected my move out date via the app, moved all my things out, and was given a confirmation. Overall, very seamless process and no confusion. Highly recommend this storage facility! read more

Excellent customer service , great hospitality by jewel . !!!!! Clean well maintained , nice lighting at night , great area

The location is perfect. Always clean and safe. Staff are always friendly.Units are easy access to.

The service there is very nice and helpful. I appreciate the friendly people that work there.

We used Extra Space storage to storage all our belongings when we were between homes and the crew here were just awesome to work with. Jules is super responsive and clear in her communications; move in and move out we're a breeze. Move in day we realized we needed a bigger storage unit and the help onsite was able to accommodate us and get it switched seamlessly in the system. Accessing the gate to the units through the mobile app was super easy and convenient. I wouldn't hesitate to rent a space from them again. read more

Love the location and that things are straight to the point. However, when I checked on my items I notice quickly that they have an ant and pests issue. Literally droppings on my baby's clothes, blankets, etc. Not sure I want to continue business for much longer as it adds another stressful situation. read more

PROS Facility - the entire facility is new-ish/modern, very well maintained, clean, including the office. You see staff actively cleaning, sweeping, and taking care of the facility. Staff - I believe Jewel is the manager, and the one who I interacted with the most. She is genuinely friendly, knowledgeable, and helpful. All around, a great person to work with during the whole process. CONS Dust - I needed the place to store my items for about 3 months, which isnt a terribly long time by any measure. When it came to move out, I was SHOCKED by the amount of dust/grit that was on everything. I was not expecting a science lab clean room, but if you see the photo, you can see the amount that accumulated on EVERYTHING in the few months I was there. Turns out there is a 1-2 inch gap (see photo) that runs along the sides where the walls meet the ceiling. I am guessing this allows for air flow to help keep the place cooler in hot months, but this gap also allows a ton of dust into your storage unit. Had I known this was going to happen, I could have easily put a painter's plastic tarp over my items, which would have taken a few minutes and a few dollars. Instead, I am now having to store all these items in my garage as a staging area, as I need to wipe down EVERY SINGLE ITEM of dust/grit before bringing them inside. This is going to take me days. Cardboard boxes which are taped up, can be wiped down, however, items that were uncovered, such as a vacuum which has endless nooks and crannies, it's going to be impossible to remove all the dust. And cloth/fabric furniture items that were uncovered ..... Stickers - They place a company branded sticker over your locks as some type of security or verification measure which is fine. However, it's impossible to remove cleanly without leaving sticky residue over your lock. read more

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I am so grateful to Jewel at the San Ramon location on Alcosta Blvd in San Ramon! She was consistently friendly and extremely helpful for the two years I relied on that facility. Besides the facility always being very clean and safe, Jewel went 'above and beyond' to offer valuable suggestions and advice. THANK YOU! read more

Best word to describe storage experience, excellent. I rented in California and my daughter rents in Florida. Same same.

Excellent service very fast ,helpful and respectful. Las than an hour already was moving my stuff in. I would recommend to anyone if they need the extra space! read more

The process was very easy to set up and the storage unit was ready when we arrived. They are all one level (a big plus!) and the area is very clean. read more

I am very happy with Marcus at the office. He is courteous, informative and relax. He knows his work. Great customer service! Follows through. My husband had a question about a parking space. Marcus texted the information right away. read more

Clean space and professional service. One stop for everything you need! We rented a 15x10 with drive up access. We got it setup in 10 minutes. The cool thing is you can get the access with an app. read more

I had already planned to move out of my place and notified my landlord right before the pandemic hit. Bad timing as I could not look for a new place for a while. Fortunately, I had rented a unit at Extra Space Storage so I had a place to keep my things while I waited for things to get better. I had chosen this storage facility because it was close to my home at the time, but I was so lucky that was the case. The staff works really hard to make everything run smoothly. The rental process was super easy. I was signed up within a matter of minutes. The unit was really clean when I first opened it up and it was well maintained throughout my time renting there. Of course, staff do not enter your unit to clean it out to respect your privacy so over time you will see some dust, but they keep the grounds super clean. I never worried about getting a bunch of bugs or rodents in there destroying my belongings. One time I did not properly close the door and they actually noticed and called me to let me know. They even have an app you can use to unlock the gate so you don't have to memorize the code. If I ever need temporary storage again, I will definitely come back here. read more

Jewel truly lives up to her namesake! She was a pleasure to interact with and pointed me in the right direction for my storage needs. The facility was very close to my location and the process was very smooth. Thanks again Jewel!!!! read more

Such a great place- it's "just storage" but they really listen to your needs and match your needs with their availability and services. Incredibly responsive and easy to use. Highly recommend (& I believe her name is Jewel- absolutely amazing!!!! She even held an umbrella for me as I went back to my car when it suddenly began to downpour!) read more

Very responsive and friendly, I really appreciate all the care and time they took and even stayed after hours. over and above what i expected. read more

Staff and location were great. The sole reason they do not give 5 stars is because they raised my rent over a $100 within 6 months of being at the location. That's absurd! This is also the only that I left the location to a different company. I have been renting for several years to decades with storage companies and I have NEVER seen that type of increase within 5 - 6 months. read more

Marcos and Jul were extremely responsive, knowledgeable and friendly! I made a reservation and they contacted me first thing the next day, presented my options and worked with my schedule to view some spaces. Gave me the info and options I needed to make a fast decision for my storage needs. Highly recommend this place! read more

Uncommunicative, Non-responsive, Misleading, & Fraudulent Company! We called multiple storage company's & decided to rent Units 145, 439 & 494 from Extra Space in San Ramon for what seemed to be a fair monthly rate. After only two months we received notice that our monthly rate would be drastically increasing. Looking into their reviews, this seems to be an ongoing issue with many other unsatisfied customers that were also unaware of this company's intentions for rate increases in such a short period of time. If we had been made aware of the potential for increases, we wouldn't have used them in the first place. It took numerous trips and additional costs to move all our belongings to another storage facility. Upon moving our items, we noticed the abnormally large number of spiders everywhere and the Interior units smell very strongly of urine! As soon as Extra Space management saw that our units were empty, they took it upon themselves to rent them to other people weeks before our move out date. I have contacted Kpillai@extraspace.com, fac1535@extraspace.com attention to the District Manager and Jewel since 09/18/24 numerous times via email and phone to give them the opportunity to remedy this issue NOT once have they responded to any of my messages. read more

Great service & very responsive! Jewel was very helpful and easy to work with! Will be back again soon.

Fast and efficient service. Got the cheapest storage unit available. The clerk, Marcos was very helpful with the sign up process and I was able to rent the storage room the same day. Would recommend again. read more

Hi I'm Jared and I never give reviews because I feel that living in a society where we review one another is inherently a bad idea. but... my experience at Extra Space Storage on Alcosta in San Ramon was nothing short of phenomenal!! Both Jewel and Marco are total professionals with a human touch. I never would have expected that I would look forward to going to any storage facility because it is always a pain but I truly did. the facility is always kept clean and tidy and the staff is always helpful and attentive. they are open 7days a week from 6-10 so you'll always have reasonable access to your things. 5 star experience, all the way around. read more

I recently lost my husband and I moved from Sonoma county to San Ramon, I needed to downsize my storage unit and had no one to help me, I went into the office at the ExtraSpace on Alcosta Blvd and was helped by Justine, I can't thank her enough for helping me to get a smaller storage unit that would fit the remaining things I have, she was absolutely wonderful and just a big help!! I can't say enough good things about her she was awesome!! read more

After calling the customer service as the business owner directed, someone from the district reached out, basically just repeated what we've already known and didn't offer any help on the case. It's extremely frustrating and makes me think customers are worthless to them. read more

I have leased a unit from this property for over 10 years. The manager, Jewel, is extremely kind, courteous , and accessible...which puts my mind at ease as I live out of state. The property is safe and kept meticulously clean. read more

Jewel is a Jewel! She professional, personable and approachable. I didn't see her but she saw me struggling with my code. She came outside to invite me in because it was HOT!!!! She truly gave me the red carpet treatment! The facility is always spotless! read more

It's not often I write reviews, but I felt compelled to write this review after the exceptional service and care I received from Jewel at Extra Space Storage. Everything went so smoothly. She is an absolute joy to be around and was extremely thorough and knowledgeable when answering all of my questions. She brightened up my day with how genuinely kind, caring and warm she was during a very stressful time where I desperately needed to find storage space in a pinch. The facility is also very clean and organized. Wish I could leave more than five stars! I highly recommend Extra Space Storage and if you see Jewel, you'll know because she radiates !! read more

jewel was super helpful with our storage rental here. She was guiding us through out the whole process. She was ver knowledgeable about the size and processing fee. I would recommended for anyone around this are that need rent a storage. read more

I would definitely recommend this business. They were accommodating to my needs. They were also very friendly , convenient and a safe place to store your stuff. read more

Easy to use, super clean and safe. We rented here for almost two years and every visit was smooth and straight forward (what I want out of a storage facility). The team is amazing (specifically Jewel). They are always extremely kind and accommodating. read more