We needed storage and settled on Public Storage in Green Brook. The site manager Elliott was very Friendly and accommodating to my wife and I. The entire process was smooth and transparent. read more

The eRental process was ok but the facility is horrible. It was dirty, the entrance to the elevator has a huge ledge where it is very difficult to pull your cart onto to enter the elevator. The buildings look connected but are not connected on the inside. The keypad machine is in an awkward place and you have to have your phone to retrieve the long code. It sits on the opposite side of the wall where you press the button to go up. There is so many things that can be improved at this facility. If I weren't in an urgent situation I would have went elsewhere. read more

This place is the worst they get you in with a very small monthly amount for a very small space then before you know what you're paying $110 a month for a 5 x 5 space there are no carts except for one in the whole complex good luck finding it and being able to easily move your stuff up and down as they say in the office! Their excuse was somebody stole it and they have to prosecute them first before getting another cart it's absolutely ridiculous and not convenient at all it makes using a storage facility a nightmare when you have to get things in and out! From the second floor down the hallways! Do yourself a favor and avoid this please and find a CubeSmart where they have 15 carts in the entrance and big open hallways to maneuver the carts! read more

We booked a 10 x 10 storage unit at Public Storage in Green Brook - and the process was great, due to the help from Elliott, the site manager. Elliott was very knowledgeable, kind and helpful. He answered all of our questions and provided very good advice on best storage options, costs, facility access, available carts and elevator locations. Elliott showed us the available storage bay of the size we were interested in. The site is well managed. Elliott is a great ambassador for Public Storage. John B. read more

very helpful facility manager. the entire process of moving in was made easy peasy. Pricing was fair read more

Elliot has really turned this place around! it is very clean and well organized. He made himself available to make sure we had everything we needed and even brought us a cart to use. During the week when I called he answered the phone right away and was courteous and helpful. I would highly recommend this facility for storing your important items. read more

Shakeila was a pleasure to deal with she was knowledgeable & considerate to my needs. She was very efficient helped me create an online account. She also provided levels of insurance I could choose to best fit my needs. read more

Regina was a pleasure to deal with from start to finish. In my opinion, the place itself ehhhhhh could be cleaner and more lighting would be great but my overall experience was a plus. read more

Called and got an appointment to view a 15x20 outside unit. I met Regina at the Green Brook office who was friendly knowledgeable & considerate to my needs. She was very efficient helped me create an online account. She also provided levels of insurance I could choose to best fit my needs. This is my second experience renting a unit through Public Storage & must say they continue to give outstanding customer service & that's why I returned. Regard, E. Wikander read more

The temperature controlled units seem pretty stable and clean. The real problem I have with this place, and I have no idea how it could ever be fixed now that there is stuff stored in the facility, is that the floors are TERRIBLE. Blind people who never poured a concrete floor before must have been contracted for the build as it is literally the worst floor I have seen in memory. This makes it rough for both moving things on carts in and out and worse it is impossible to slide things on the floor within the units themselves without ripping things to pieces. read more

Worst place to go,first they promised us 30 days and didn't honor the promise,we rented the space on February the 20th,they said we had till March the 22nd,now they said we only had till the 19th,charged us for a whole month with no reason,plus there are never enough carts to move stuff in or out,lots of times i had to go hunting for one,hopefully other people would read this review and be smart enough not to go there,there are others and I'm sure they are much better,Ed M read more

I recently called their office and spoke with Regina regarding options to move to a smaller unit. She was very thorough and made sure that my concerns were her priority. I later called again to follow up and spoke with Aaron. He went out of his way to make sure that all my questions were addressed. If all businesses had employees like Regina and Aaron, there would be much less employee turnover, customer turnover, and customer complaints. Thank you for having these two employees represent your company. read more

On day one the light to the unit I rented didn't work and I reported it then. I had this unit for three months, it was never repaired. I ended up getting my own lamp and hung it by the entrance. After that I had no issues until I was on my way to the airport and received a call about the lamp and I totally was told that I would get a fine if I didn't remove this lamp. However the attendant Suzy called me shortly after and told me that she would remove the lamp for me. It was a total relief! I am really grateful that she did that and to the manager who gave her the permission to do so. The personnel there were friendly and pretty helpful. read more

Eric was very helpful, very respectful and knowledgable. This facility was very clean, I had no complaints about it. I would recommend this storage facility to my friends and family. Keep up the great work Public Storage @ Green Brook read more

I am a current customer since 2014 with a 10 ft by 20 ft space. Rent increase was sent via email with one month notice and went to spam. On the day the rent is due, my payment was cashed, but instead of calling me to say "hey, you may not have noticed, but we increased your rent"...they immediately charged more than a $100 fine and called to threaten auction of the contents of my space if I did not pay the fee caused by ONE UNDELIVERED EMAIL. I suspect this company makes more money through fees and auction than they do for offering a storage service. Very unhappy. Guess it's time to move out and contact local small claims court. Too bad, I really don't want the stress and would have liked to have remained a customer read more

Some observations: * They only have 2 push carts (to load your items from your unit to your car, or your car to your unit) for the entire location. And try and find them! They have signs posted next to each building's entrance and elevator area to shut the outside door before you leave. So with all the doors pulled down on each building and only two push carts and three buildings, you can spend 15-20 minutes walking to each and every door/pulling them up to try and find these carts. And if you find one two buildings away from your building/unit, you now have to push it to your unit. Imagine if it's 10 degrees, or raining or snowing and you have alot of items to unload from your car to your unit, it from the unit to your car!! Not having a hand push carts in each elevator area is RIDICULOUS!!!! * Make sure in the winter you are dressed as if you are going to be outside (gloves, hat, etc) because inside the entrance and hallways of the unit buildings is FREEZING!! * If you use the Public Storage hand cart to load your items into from your car, and then are ready to push the cart with all your items on it into the doorway towards the elevator: make sure they are not oiled too high or awkwardly. The concrete slab going into the doorway area has a 1/2-1" rise from the street level into the building/doorway area that you will have to push the loaded hand cart over and into the building. If you have too many items in the cart, or they aren't organized on the cart properly and you try to push the cart over this concrete bump: your items will fall off of the cart. There's no way to avoid this concrete height increase going into every entrance way in each building, so be prepared when pushing the hand cart over it. Who cares what the reasoning is for this concrete height increase from the street into the entrance way. It should at least have been curved instead of a 1/2-1" step so you can easily push the loaded cart into and out of the buildings without risking your items falling and breaking on the concrete floor. * Who was the genius who designed the password pads on the poles before each side of the gate when you enter and leave the location? You have to get out of your car before the gate; enter your password; then run back into your car while the gate is opening and drive in before the gate starts closing on you. Why isn't the pole/electronic password box in a spot that is high enough and close enough to enter your password WITHOUT HAVING TO LEAVE YOUR CAR???? * There should be an intercom in each building in case of an emergency or issue that you can push a button and the office person can answer your question without having to lock your unit; go back to your car; drive down to the office from your building; ask your question and then drive all the way back to your building and unit. * Make sure you go to Walmart and buy your tape, boxes, etc that you may need before you are packing up to leave the unit. The monthly storage cost is high enough. Don't buy the over priced supplies in the office area. * MONTHLY COST: Be prepared for a $10-15 monthly price increase EVERY YEAR!! Hopefully you will only need to use the unit for a shorter period of time, but be prepared to always pay at least $10 more per month for absolutely nothing!! Summary: Look through your items you are storing. Do you really need to be paying up to or more than $2000 per year to store them?? Are those items really worth that much to pay Public Storage to store, year after year, for $2000 or more with no services other than a 10x10 concrete slab x amount of minutes away from your home unless you are running a business out of the storage unit and can write off the costs as a business expense? If you use Public Storage or any storage company for two or three years: is the stuff you didn't want in your house or couldn't fit anymore worth $4000-6000??? Check your items in storage; throw out or donate as much as you can; bring back the few items left back to your house and save yourself up to or more than $2000 per year!!! read more

Super helpful and convenient location. Employee that assisted me, talked me out of the smaller unit, because she didn't think there would be enough space. She was 100% correct. She saved us a major headache! read more

Don't store your personals here!! Just helped my cousin move out and her furniture is all molded. Everything is ruined. You can actually see the mold outside the doors as you drive around. Worse thing is, they won't cover her damage even with insurance. read more

Karina was awesome with helping me with my storage needs. The facility is very clean and safe! I recommend to anyone.

I'm not the most savy about what constitutes a 5 star storage facility but after my visit at this location I can say the bar was set quite high. The facility was exactly what I needed and the location couldn't have been much more perfect. The prices were unbeatable versus any of the other places I priced. The young lady helping me out also made the experience worth the investment. I believe her name was Ed'Dayshia, she knew her stuff quite well and she made sure that I understood my contract with Public storage in full. All of my questions were answered courtesy of this employee, leaving me highly pleased with my choice. I'll be sure to refer my clients and family members without a doubt. read more

The service is quick and the employee was very patient and helped me make my transfer very easy and enjoyable.

We recently rented a small unit for storage of boxes only. Caitlin was very helpful in explaining everything and showing us around. The facility is very basic but looks like it will work out well for our needs. They could do with a few more moving carts. Couldn't find any available when we actually moved our boxes into the unit which made it a bit difficult. read more

My mother needed a safe place to store all her belongings as she was transitioning a major out of state move. I found this place online, was very happy with the location and online pricing so I went for it. Once my mother and I got there, I noticed it was a really well taken care of property with great security features. Ed'Dayshia, in the office,  was very helpful and clear to me explaining the lease and agreement. Showed me the unit to make sure it was what I needed. It was an all around great experience during a stressful time ! read more

The young man who assisted us was so pleasant and helpful. He made a stressful situation a wonderful experience. The price for the smaller unit in the temperature controlled building was great. read more

First rate service always! Kristin and the entire team are pros! They know their business, are friendly, and highly responsive always. Not a bad place to identify potential hires! Very "Enterprise Car Rental" - esque in approach to Customer Service. read more

Joe was outstanding in his professionalism,displaying extreme patience and courtesy both at the facility and on the phone. I experienced some personal security issues (at home) regarding missing keys, etc. Joe quickly re-set my access # and double-locked my storage unit and checked his log to ensure there was no unauthorized entry. Small wonder he is being promoted..I am sad to see him move to another facility but wish him all the best. He is a treasure. read more