Clean, secure units. Friendly staff. Eric was amazing and was very helpful when we needed…read moreassistance accessing the second floor when the elevator was down and they were waiting on the repair company to arrive.

They are not 24 hr accessible, as we were made to believe, by saying they have after hours gate…read moreaccess. That's only if you get trapped inside after hours. I was 5 min late leaving, and the gate wouldn't budge. I had to jump through ridiculous hoops to get out. That's after the police came. Just the other day, my access to my unit, was restricted, to banker hours. All because I was 5 min late leaving, and according to them, I was purposely trying to stay there.

this place allowed someone to rent a truck under my name. they didn't check their ID to verify it…read morewas really me. U-Haul did nothing about it so I had to file a police report. do not trust this place or U-Haul

Great public storage spot. Best prices that I found in KC. Really nice people behind the counter…read more They rent trucks too. I think you will love this place as it is completely secure and located in a fire proof building. The central KC location has plenty of parking out back and is easy to get into. You can back right up to the rear of the building to load and unload your stuff If you have a truck, a loading dock is available. This is just a great place for your extra stuff. Extremely handy and easy to use.

I stored my boat here this year and am extremely satisfied with the service received. The three…read moremen that run the vehicle storage were extremely professional, courteous and generally great people! When picking the boat up, it was easily accessible in the same spot that I dropped it off at (they move it when you drop it off). Overall, a great experience and will use them again!

I have stored my Sons Trans Am in this place since 2012, he is in the service and they gave him a…read morenice discount and now that he is taking the car to his next station. we no longer need the services, the team there is always accommodating. once when my son was coming home I forgot to call to arrange a pickup. since it was slow time for them they waived the 24 hour notice to come in. I would recommend them to anyone wanting to store anything..

I reserved a trailer several days in advance for a weekend event and was later contacted and asked…read moreto switch pickup locations. The first alternative offered was significantly farther (downtown Power & Light), which I declined. I was then given a closer option. Because of that experience, I proactively booked trailers for two upcoming weekends to avoid any issues--but I've already been contacted again and redirected to a different location (30th & Main). At this point, it feels like reservations are not being honored at the selected pickup location, even when booked in advance. For customers who rely on these rentals for scheduled events or business use, last-minute changes add unnecessary stress and logistical challenges. I understand that inventory can vary, but the pattern of being redirected after booking makes it difficult to plan with confidence. I would prefer clearer availability upfront or stronger guarantees that reserved equipment will be available at the chosen location.

We had a reservation for several weeks for a 26 foot truck. They never notified us and we just…read morehappened to check the reservation this morning and the truck is not there. We've talked to a handful of people and no one has a solution, they don't have a back up, and we're sitting here with a team of people to move with no truck. I would definitely not recommend making reservation with this company. Their customer service is awful.

I would give negative stars if I could. I've been here for several years. We have to abide by the…read moreoriginal contract but they don't. We agree to prices but they change names and raise rates every few months. Rates here are ridiculous compared to other places around here

The office is never open during supposed business hours. The rates are "highway robbery" through…read morethe roof. When I moved out I was told they only pro rate if you move out at the beginning of the month (I moved out on the 22nd of the month) and if you give notice. They are sheisters. They don't upkeep the facility and dirt and dust as well as insects and bugs travels underneath the doors into your unit because they do not maintain the seals on the bottom of the doors. I would definitely NOT recommend this place of business to anyone!!