The worst storage facility I have ever done business with. You continually update their paperwork…read moreand update their information.They can't get it properly input into the computer. They charge you late fees even if you're on autopay, Because they can't seem to figure out how to get it into their computer. They charge you insurance on your units. Whether you want it or not, you provide them with documentation. You have homeowners insurance.They can't manage to get it input into their computer. They tell you the district manager will call you multiple times and he never does. Absolutely.The worst storage the company I have ever done business with. And there's some pretty c***** ones out there.

Today I rented an outdoor non-paved spot to park my companies work pull behind trailer. Hannah…read morecalled me to let me know that the billing went through, so my access code was activated. She asked me when I was going to stop by and I said within 20 minutes. She stated that she was going to leave to take a lunch, but did not want to take off until I arrived, to verify the access code would work. That really impressed the heck out of me that someone would put off taking a lunch to make sure that I did not have any problems with my new rental.

Clean, secure units. Friendly staff. Eric was amazing and was very helpful when we needed…read moreassistance accessing the second floor when the elevator was down and they were waiting on the repair company to arrive.

They are not 24 hr accessible, as we were made to believe, by saying they have after hours gate…read moreaccess. That's only if you get trapped inside after hours. I was 5 min late leaving, and the gate wouldn't budge. I had to jump through ridiculous hoops to get out. That's after the police came. Just the other day, my access to my unit, was restricted, to banker hours. All because I was 5 min late leaving, and according to them, I was purposely trying to stay there.

this place allowed someone to rent a truck under my name. they didn't check their ID to verify it…read morewas really me. U-Haul did nothing about it so I had to file a police report. do not trust this place or U-Haul

Great public storage spot. Best prices that I found in KC. Really nice people behind the counter…read more They rent trucks too. I think you will love this place as it is completely secure and located in a fire proof building. The central KC location has plenty of parking out back and is easy to get into. You can back right up to the rear of the building to load and unload your stuff If you have a truck, a loading dock is available. This is just a great place for your extra stuff. Extremely handy and easy to use.

I stored my boat here this year and am extremely satisfied with the service received. The three…read moremen that run the vehicle storage were extremely professional, courteous and generally great people! When picking the boat up, it was easily accessible in the same spot that I dropped it off at (they move it when you drop it off). Overall, a great experience and will use them again!

I have stored my Sons Trans Am in this place since 2012, he is in the service and they gave him a…read morenice discount and now that he is taking the car to his next station. we no longer need the services, the team there is always accommodating. once when my son was coming home I forgot to call to arrange a pickup. since it was slow time for them they waived the 24 hour notice to come in. I would recommend them to anyone wanting to store anything..

I reserved a trailer several days in advance for a weekend event and was later contacted and asked…read moreto switch pickup locations. The first alternative offered was significantly farther (downtown Power & Light), which I declined. I was then given a closer option. Because of that experience, I proactively booked trailers for two upcoming weekends to avoid any issues--but I've already been contacted again and redirected to a different location (30th & Main). At this point, it feels like reservations are not being honored at the selected pickup location, even when booked in advance. For customers who rely on these rentals for scheduled events or business use, last-minute changes add unnecessary stress and logistical challenges. I understand that inventory can vary, but the pattern of being redirected after booking makes it difficult to plan with confidence. I would prefer clearer availability upfront or stronger guarantees that reserved equipment will be available at the chosen location.

We had a reservation for several weeks for a 26 foot truck. They never notified us and we just…read morehappened to check the reservation this morning and the truck is not there. We've talked to a handful of people and no one has a solution, they don't have a back up, and we're sitting here with a team of people to move with no truck. I would definitely not recommend making reservation with this company. Their customer service is awful.

You have to use their app to do pretty much anything without having to pay a convenience fee and…read morethere's literally NO parking for customers outside the front office building. Their insurance is hellaciously expensive and covers next to nothing. The doors on the units could easily be breached with any pair of scissors meant to cut metal.

I would give negative stars if I could. I've been here for several years. We have to abide by the…read moreoriginal contract but they don't. We agree to prices but they change names and raise rates every few months. Rates here are ridiculous compared to other places around here

My family is all Army for years. My Father for 33 years and I retired with about 30 years. I can't…read moretell you how many moving companies have moved us in the last 60 years- many. The McDermott group deserves 5+ stars. Fantastic. Caring, friendly, professional and hard workers. The best moving company I have ever used. Contact them with your move. Thomas Mathews COL, US Army, Ret.

We've used McDermott for years and have been very happy. Even referred to many friends and family…read more Our last experience was not good. Of the three movers only one worked hard. Our bill was $2000, way more than it should have been if the other two movers actually worked. It ended up costing much more time than needed. Hopefully this was just a one time situation and not an overall change to the compan