I have been a long time customer of this storage location, and everytime I visit La Habra Public Storage, Matthew greets me like a pro !!! He is always ready to serve by answering my questions or supply me with a cart. He's very prompt and treats you with exceptional graciousness. Thank you Matt read more

Don't not believe the Google reviews. They are all fake reviews. They pay for bot reviews. I would stay away from this place. They are straight up crooks. Legit bait and switch. Last year I rented a place in Jan and in March my rent went up by $80 I was so confused. This company will lure you in with great prices and then after they have you they will jack up the prices. Crooks. This has to be a joke. You also can't jack up the rent that much. I'm gonna speak to an attorney. read more

My 10 X 30 started at 320 dollars a month. After a year, they jacked it up to 610 dollars. I don't know how this is allowed. Such a bad business practice. read more

Matt was very pleasant and explained all I needed to know very well. This is my 3rd time renting from Public Storage. The property was very clean. I would recommend Public Storage for all your storage & moving supply needs. read more

I rented this 10 x 10 unit out from the public storage on beach Boulevard and Lambert. Not only did they change the price on me within the year of renting it, they change the gate hours claiming that they had sent me an email February 10 (lie) when I called after our services I received an insane amount of attitude from a female representative who was constantly huffing and puffing at any question that I asked her all she cared was to get me off the phone. She stated the gate hours were changed and that she saw I received an email and when I asked her to prove it to me she couldn't come up with anything. So now I'm back here again the next day within "new gate hours" and I come to find out the elevators don't work (my storage unit is on the third floor) And the doors are locked in the stairwell. This place is poorly managed and the upkeep in the building is disgusting! read more

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Absolutely the worst experience I've ever had at a storage unit place. Their hours are terrible, they have raised the prices significantly since I got the until 1.5 years ago. Do not recommend at all. read more

Public Storage Customer Service: Since your corporation has ignored more than 150 messages demanding that you resolve problems to your Customer's satisfaction, I'm going to just put my complaint here publicly. You need to listen to and do what your Customer tells you to do. Your CEO can tighten his belt and absorb some losses. Your upper management can take a pay cut. Do this NOW to please the Customer (me): 1. Remove ALL fees. Every payment I make is "on time", now do what you are told and remove them ALL. 2. Lower the price back. It is a shameful abuse to RAISE THE PRICE DURING A PANDEMIC, particularly once the Customer has TOLD YOU NOT TO. DO THIS RIGHT NOW. Your wealthy corporation has MORE THAN DOUBLED THE PRICE FOR THE SAME PRODUCT. 3. Refund my overpayments. Make me whole dating back to your price increase. 4. Replace my lock. Pay for it yourself so I, the Customer doesn't have to be inconvenienced. Let's go with the Customer service. read more

There never someone there. They never answer the phone. If they pay someone M-F they're obviously paying that person for nothing.

Just got ANOTHER email raising the rates AGAIN! Paying $262 a month now and they are raising it $80!! You want me to pay $342 a month? Thats a car payment! I think...NOT! Bye Public Storage!! Ridiculous price gouging...should be regulations on these faculties! read more

This place is awful... DO NOT RENT HERE !!!! They could careless about customer service they changed their gate hours without telling their cumstoers so its difficult to get there by 6:00 pm. They keep increasing the rent. The gates is broken half the time. The entire staff there is awful to deal with they make it clear that they don't care if you stay a customer or not. My favorite comment is "you can always move out" when we all know moving is such an ordeal and no one want to do it ...... so they play of that fact and treat their customers like SHIT!!!!!!!! read more

I don't use yelp but decided to use through a friend to give Matt a shout out. He was very helpful and patient in answering all my questions after we had some concerns over the size of our storage space. If I had the choice, I wouldn't have chosen this specific area for storage purposes but it is what it is. The storage space is a lot smaller than I thought. The guy was very sweet, polite and considerate. read more

Just left public storage and I am so happy. This is my second time getting a storage unit with them and both times have been super easy and fast. You can register online once you call to reserve your storage unit which makes it super convenient. I called at 3:40pm had a bunch of madness going on and yet still made it with 30 mins to spare to get my stuff moved in the unit! read more

Clean, friendly, professional staff. Great prices. Good size spaces. Parking is decent. Good safe location. 3 stories available so there's lots of units. Good security. read more

Wow I called to ask what there smallest unit was and how much. I said I'd look around and see what was cheaper and he tried to get me to rent. I hung up and he called 3 times and the last time I finally was very rude!!!!!!! Not using there service!!!!! read more

I rented a 10' x 15' unit on the third floor. Because the unit is located on the third floor, it took our movers a very long time to move everything from our house into the space. This was our fault for not thinking that through. After six months of renting the space, I was notified by mail that our rent would be increasing from $250 to $332. That's a 33% increase! It's ridiculous that there is no regulation for rent increase for storage units. It was a great ordeal moving our stuff into the storage unit. They know it's not easy to move to another storage unit and that we have no choice to either accept the increase or spend a lot of money to move to another storage unit. What a scam. read more

I came to get into my unit and found that my lock was "jammed". The manager, Matt, tried to get it undone. He eventually gave me a replacement lock and arranged to have the old one cut off. When i was finally able to get into my unit I discovered that it had been broken into and some of my electronics had been stolen! I was then told by management that there had been a series of break ins in previous months where they were cutting and replacing locks. PD told me while making the report that there had been 15-20 breakins between january and march. I called customer service to complain about not being informed that there had been a series of issues at the property they did not care! They said they would do nothing about my complaint and stated that it was their policy. Don't rent here if you value your belongings!!! read more

I am currently in the process of looking for a storage place and came across la habra public storage on yelp. I went in to see it on person and was greeted by a helpful bubbly staff named Janell. She was very knowledgable and so eager to help me find what exactly I was looking for. Thank you Janell for your wonderful service. read more

I set up a storage facility and 3-4 months later I get a 14% increase. Jerks if you ask me. I will now have to find another one and leave, the old bait and switch is what they are trying on me. So that's why they get a 1 star - beware they will raise your price on you. read more

For starters the prices keep going up. I pay double from when I began using them 5 years ago. Now that I want to clear my unit out and asked for the District Manager to cut the lock (misplaced key) the manager is on vacation and I have to wait. Problem is I am live out of state and am only here for a few days to conduct business and this was part of it. Most reputable places would leave an alternate person in charge and now I have to fly back again do deal with this. Now I have to give them my hard earned $$ for another month. I am ready to move out. What a waste of my valuable time and money. Epic fail. read more

Using them to store stuff for 2 years, increased prices by $30, in this time. This wouldnt be unreasonable if they hadnt decreased their hours drastically. Used to have access to belongings til 9p, now only til 5p. Paying more and getting much less accesability to belongings. On the upside- clean units and friendly staff. read more

Do not rent here !!!!! go to the lambert public storage down the street. Been renting here for a long time. Used to be a great place open til 9pm until they changed hours to 9am-4pm . Then they hike up your rent every few months . They lie and say they will be changing hours back to the later times but they never do. Run far far from this place . any place that cuts hours and charges you more doesn't deserve your business. read more

The staff is very friendly & helpful. I found the storage area nice and clean. Looking forward to storing my belongings here. read more

I am in disbelief that this place actually has 4 stars with 35 reviews. I have rented more than a dozen storage units throughout my life and I would rate it by far the worst. I chose it because I could get a 10x10 with an online rate of $104 with only $1 for my first rent. I pulled it up on Googlemaps and it looked like a reasonable distance from the 5 so somewhat easy access. Only there is nothing easy or convenience about this center. 1. It's about 4.5 miles from the freeway and with traffic it seemed much farther. Still... good rate. I decided to live with that. 2. Only one parking spot by the office (unless you qualify for the handicapped parking) and every time I was there, the parking was occupied. 3. Minor inconvenience but you actually park and walk over to enter your key code. I've always been able to reach the keypads from my driver's window. 4. Access only available when the office is open. Not convenient since most people also work during their office hours. 5. Very dimly lit with timer controls. I've only rented from one other place that had such dim lighting. This is a big issue when there isn't lighting in the units themselves. I was told that there is always plenty of light to see inside the units, but this is just not the case. I used the flashlight on my phone to make sure I didn't leave anything behind when I moved out. Also, if you're a woman and have ever walked the halls of a dimly lit storage building, it's creepy! 6. Poor access and availability of cart (notice that was singular - they have ONE). You have to go park your car and then walk back to the office. Hand over your driver's license to get their small cart. We're not talking taking a few steps. It's literally walking all the way around their building. Now if they're not otherwise occupied, they will open the exit gate so that you do not have to walk all the way around to get back to your car and unit entrance. Keep in mind, you still have to bring the cart back and then get back to your car. 7. Now this is the one that just took me over the edge and was my deal breaker - having gotten their one small cart from the office, I loaded it up twice with large plastic tubs from my car. But when I got to the building/unit entrance, I noted that there is an actually step to get up inside and to the elevator. No ramp. No gentle incline. And not even the kind of step that you can get a running start and 'jump' the cart up. I had to physically lift one side of the cart up the step while loaded down with heavy boxes. Are you kidding me? And this was just my first load. All the really heavy stuff was yet to come. 8. When I decided dealing with their setup, processes, limited access and complete and total lack of convenience was just not worth the money I was saving, I went back to move out my things. That's when I found out that they only have one cart and it was already in use. Apparently one of their elevators wasn't working. Thankfully not the one closest to my unit. But it did require me to hand-carry all of my things to my car. Seriously nothing about this place has the renter in mind. Everything about my experience was the opposite of convenient. The place I decided not to move from has code entry from your car, more than enough carts of varying sizes at each elevator so you literally have door-to-door assistance with what you need to move (no office visit required), motion-censored and bright lighting and access from 5am until 9pm. I'm paying $50 more and it is worth every penny! I've rented storage that I wasn't completely satisfied, but this was the bottom of the barrel for me! read more

I want to personally thank Alexis, for her assistance today. You were courteous, timely, and understanding of my situation, as I attempted to close my account today. Thank you for all your help! read more

This place changed pro-rated rental without communication to the renters. The way to set rental price does not practice with high integrity, rather shady. Please do not rent the storage from this place. Most likely, whatever explain to new renter will be changed. No recommended place. read more

New manager has a very pleasant vibe. She made me feel very comfortable and was very helpful in making my whole moving process easy as possible. read more

I've had a storage unit at this facility for over two years. Everyone that works there is super friendly and helpful. On a recent visit, Krystle was very friendly and helpful in taking me through the steps to close one of the units I was renting. I felt very well taken care of and confident that everything was handled swiftly and accurately. The only reason this is not "as good as it gets" is that some of the cement on the incline leading up to the elevator is cracked, which slows me down when I'm moving stuff on my dolly. But it's certainly not enough of a concern to me to look for another location. One suggestion I'd have for this facility, is to have a water vending machine somewhere on the premises. In the office? By the elevators? There has to be a secure place for one. Especially during the summer when people are moving stuff back and forth, having access to buying a bottle of water would really save the day. read more

This place has fantastic customer service and great pricing. My only complaint is that the gate access hours are severely limited. I don't really understand why. The sign says that it's due to maintenance but it doesn't say when it will be opened back up to the extended hours and it seems to have been that way for awhile. And by severely limited I mean 9-6, not the usual 6ish to 9. It seems to only be open when the office hours are open, which is really weird. I'm not sure if they've had problems with theft or something, and maybe that's why, but it's more than a little inconvenient. Honestly, if I'd known that beforehand, I would have chosen a different location with more accommodating gate hours. Other than that though, the people who work there are top notch. read more

I was here last week and the person working was really nice and helpfull, Ask for Marki, she's really nice

Do NOT rent from this location! I have been a tenet here for almost 4 years now and all was fine until Tuesday, July 24th. I received a call before they closed stating there had been a sprinkler leak and my unit may or may not have been affected and I needed to come down. I went down there and learned that the incident happened on Monday, July 23rd and they waited to notify tenants. They changed the gate code so paying tenants could NOT access their belonging without signing a release stating they would not sue for damages. I refused to sign the document until I saw my things, but they refused me entry. We are now on day 5 of being locked out of my unit and I still unsure if my things were or were not damaged. My belongings that I legally own are being held hostage by this facility. When you call the corporate office, they just tell you that they cannot help you and that you need to take it up with the property management. If you want your personal belongings held from you until you sign away your rights, then this is definitely the location you want to rent from. Otherwise... Go anywhere else that will not illegally hold your property from you! read more

Matthew was extremely helpful and polite. Made sure to answer all my questions and concerns, I definitely feel like I made the right choice using this public storage compared to most dumps. He took that extra step to make sure my husband and I felt secure. So grateful for all his help. Highly recommending Matthew for all your public storage needs! read more

Janelle, was the worst. J/K....she did an excellent job in helping me with my reservation. couldn't ask for anything more. very helpful and courteous. Janelle when you promoting to Manager? read more

i also got the call about the sprinkler leak. they tried to get me to sign disaster recovery deal that lets them off the hook in responsibility. they said i need to move my things out in 2 days and they have the hours where you cant go there on a normal day. they put a lock on my lock so i cant get in unless i sign this form. they are doing illegal stuff and i will be talking to lawyer tomorrow read more

I needed a storage unit asap & I got what I needed. I located the company using yelp & I got connected with a lady using the phone number provided. The representative was informative & Kind. She gave me dimensions & promotions at local locations near my home. I was connected with this storage facility on Beach Blvd in La Habra. I was then called on by a sweet lady named Vanessa. Vanessa was Golden. Intelligent, personable & clean cut. I enjoyed my experience. Thanks team & Vanessa. I wish you glory in your education & your softball career. read more

Before coming here, I wasn't too sure about how to purchase a storage unit or the process that was involved. Marki and Janelle were not only very friendly and courteous but extremely knowledgable about the various options Public Storage has to offer. If you have any doubt or unsure on what type of storage you should be getting, a conversation with one or both of these ladies will reassure your choice in Public Storage. read more

This is my first time renting a storage unit. Marki was very informative and helpful with the whole process. I appreciated the quick service! I knew what I needed and she offered exactly that. I chose a great location! Thank you again for your legendary service! read more

Marki and Michael were very helpful! I also found the best rate by visiting their website.

Super simple and easy process. Thanks Janelle. In and out in no time with amazing service

Very clean and well run, Mike, relief manager, provided excellent service increasing my confidence my goods will be safe, very convenient access. read more

Matt is amazing and very helpful. I've had my items stored here for months with no problems or issues and the check in and check out process was easy! I would highly recommend this storage place for everyone! Excellent service! read more