Clean and affordable! Seems safe but I've only been here less than a month. They have a clean bathroom as well which adds to their appeal.

Jimmy C rented me and my girlfriend a cargo van to go and pick up her car from the mechanic in palos verdes. Total came to about $135 and I asked him why was it so expensive, he said "you will get the $100 back into your account when you return the car." Absolutely no further detail or explanation and we were in a rush so we thought we would get that money back. Let me tell you I wouldve never rented from this place if I knew that he was this bad at his job!! He didnt explain anything to us or even tell us where our rental was located- just sent us out to the parking lot and made us try every door till we found our rental (I even tried going back in to ask which one it was but the place was empty! literally no one was in there) Ended up putting $50 in the gas tank for a little under half a tank as well. I called U-Haul customer service and they told me that theyre not responsible for his misinformation and theres nothing they could do... Definitely doing Home Depot rental next time seriously holy crap Jimmy maybe try applying at Mc Donalds across the street because you seriously suck at your job dude. read more

Their customer service is trash. My goodness- when simply asking questions, inquiring about options... seems it's simply they don't want to do their jobs. Owner's really should scrap staff and start over or install complete surveillance and give their members guidance on proper exchanges of information. read more

U-Haul - Truck Rental Near Me - Whittier, California

Jimmy was rude he did not answer the question nicely more liked he was annoyed to answer.

The most unprofessional young people that work at this place. Confrontational and rude I won't say a name but it might be a young guy with barbed wire tattoo on his elbow. If you don't like your job then quit. No idea how to professionally communicate. I'll go elsewhere. read more

Just had a tow hitch put on my car. Everyone was cool and respectful. David was very helpful and went out of his way to answer my questions. They did have a system issue where they couldn't process refunds but they found a work around. All around goos staff read more

1. Jimmy is a weirdo, and David is an even bigger one. This is based on multiple interactions with both of them. 2. One incident genuinely pissed me off. I arrived 15 minutes before closing and waited 10 minutes while Jimmy helped another customer return a vehicle. When it was finally my turn--with 5 minutes still left before closing--Jimmy told me to drop the key in the return box and said the staff would process the return the next day. I refused. If anything happened to the vehicle overnight, I would be held responsible. I asked Jimmy to simply process the return since I was there on time. His response? He said he "had other things to do." I was the only customer in the place. Unbelievable. read more

Just went in to refill my propane tank at about 4:15. The guy at the front desk was rude. We arrived and scanned in through the app as instructed on the propane refill sign. We waited a few minutes and saw two people looking through the window at us. We proceeded to walk in and asked "if we scan the QR code, are you alerted to come out?" He replied, sometimes. I said ok I'm here for propane. Upon walking outside he looks at my tank and tells me he can't refill because the tank is chipped.. the paint is chipped not the tank. It was obvious they didn't want to fill my tank from the get go and I was given terrible customer service. Don't come here for refill read more

Go somewhere else, terrible customer service. Waited 20 mins to get my tanks refilled.

The propane refill police rejected me because of product they sold didn't last. So I'm never ever coming here again. Rude long wait and no organization. Save your time and go elsewhere. read more

We just went in to buy 3 boxes. Only one person at desk, helping a customer rent a storage shed. After 15 minutes of waiting, the clerk said, I'll be back I have to show him the shed. I think U-Haul is a great company. Just not for buying boxes. My recommendation is to have a self serve for box purchases. read more

I'm complaining that U-Haul located at Leffingwell in Whittier. The address is 15707 Leffingwell rdWhittier, CA 90604. I had bad experience with them they are stealing the people from the mileage and they are treating the people they are trying because I forgot to take photos from the dashboard before I left because it was my first time ever doing that and the truck was empty and the paperwork they gave me they have the quarter of the tank and I didn't be attention to the because I was trusting them they inspection the car before they give it to other people . Even the guy that helped me not bother to walk me to the truck to check everything before I leave and that supposed to happen they are causing big problems between me and my husband and they didn't trust my words and they charged me over. by the end, I wanna advice everyone don't go to that location ever because they're not trusting please and they having bad customer service and they're stealing your money. 0 of 5 read more

First time here and first time ever renting anything from U-Haul. I rented a trailer because I need to haul some big items that wouldn't have fit in my truck. The staff here made things quick and easy, very friendly staff. I was in and out in about 10 mins tops. The gentleman who helped me attached the trailer to the truck for me. Upon returning they also removed the trailer for me and I was on my way, I was there for no more than 5 minutes. I would definitely come back here if I needed to rent from U-Haul again. read more

The Sunday crew was so helpful. Dude helped put stuff in my car. The lady gave me a few boxes that were used but still good. Great customer service. Thank you U-Haul for hiring great personnel! read more

This review is a little overdue but I believe it's important to recognize good customer service. This past October I rented a truck 3 times from this location. I dealt with 3 different members of the staff each time and was impressed by the customer service of each one. They were all very helpful and professional. Positive experience all the way around! read more

Refilled propane at this location. Plenty of parking. Rang bell by propane refill station once. Attendant promptly came out, filled tank, and we had a pleasant conversation. Not too busy on a weekday. read more

I got a tow hitch installed here and I was actually surprised they offered this service. I have a Lexus GX 460. I called the Lexus dealer and they wanted like 600 just in labor! I walked in asked if they would install the Lexus to hitch, the factory original and they said yes as long as I purchased it, they would install it. It looks great! And only one labor hour 97. Big thank you to the staff that helped save some money, and I was a walking in... read more

I wanna thank David the manager at U-Haul Whittier for taking the time and finding the right vehicle for my son's moving project. He went above and beyond the normal customer service we usually receive at other places. Thank you again and we will be back soon. read more

So they gave us truck with only 3/4 tank of gas. We paid a daily rate and a mileage fee. Didn't know that we were supposed to bring it back with the same amount of gas! How in the heck do you fill it up to inly 3/4 full?? read more

I exchanged a propane tank. The one I was given is not working. The propane is not flowing out. I brought it back to get a different one but they refused to exchange it. The tank is still full. I used to come here all the time. They now have lost a loyal customer. Good riddance read more

Not sure why this business doesn't have more stars but I give them 5 out of 5 for outstanding customer service! I made the mistake of going to Budget first and they wanted money down for a reservation on a vehicle that they wouldn't guarantee would be available on the day I needed it. Didn't make sense and luckily I walked away. On my way home, I passed this U-Haul and decided to stop in and ask if they could guarantee a vehicle when I needed it. They promised, and they followed thru on that promise! A clean, newer model moving van was available for a super reasonable rate. I recommend making a reservation in advance because they can run out of inventory. Thanks to everyone at U-Haul on Lefffingwell Rd (especially Vivian & David) for an easy rental experience. read more

Not professional, rude to customers, very disrespectful. The staff seems like they don't want your business, or like they don't care if they lose your business honestly holding a personal conversations right in front of you while you stand there waiting for over 10 minutes seemed a bit over the top. I would not use again. read more

I would highly recommend booking a reservation online because it both guarantees the size of truck you need and saves a lot of time. Overall it was an easy process and the only improvement could have been in the customer service. The employees looked as if they hated their jobs and working with the public. read more

After waiting on hold for 22 minutes, I finally got to speak to a human. I asked if they sold 20 lb propane tanks. The woman I was speaking to said yes they did and checked to see if they had any on hand. She said that they did. I also inquired if I could get it filled with propane. Again, I was told that I could. I drove to the store only to be told by another U Haul sales clerk that not only did they not have any propane tanks on hand, but that they were out of propane as well. Extremely frustrating and unprofessional. read more

This review is for their propane refill. Great customer service. Fast and professional. The price to refill is a lot more affordable than other places in the area. Highly recommended for propane refills. read more

Some of the staff are friendly. They ignore you till they're done with their personal conversations. They take credit card, but no Apple Pay or contactless checkout. During this pandemic, you'd think they'd step it up. The staff don't disinfect the counter or the CC machine before or after. Don't know if they do it at all. Overall, it's close and convenient. But take sanitizer and maybe some gloves. read more

Very bad service I sent my dad to pick up the truck and the guy was so rude and disrespectful to him. I ask him to put me on speaker because my dad is a Spanish speaker and literally told me to go somewhere else that he was not going to help me because I told him not to talked to my dad like that. Sucks they have people like him working. read more

I stopped early Sunday afternoon to have a Class 3 hitch installed on my 2019 Jeep Grand Cherokee. I was assisted by Matt R who quickly looked up the hitch model and installation information. Once he confirmed the information, he informed me he had time to do it right away. He estimated it would take about 30 minutes without wiring (I did not need the wiring as I am only using it for a hitch-mounted bicycle rack). In about 30 minutes he was done with the installation and I was on my way with a new hitch for my SUV. They have a broad selection of hitches for many different vehicles. They also have great pricing and professional installation. I would highly recommend this location for trailer hitches and installation. Excellent Customer Service! Friendly Attitude! Thank you! read more

So my review is based on the inconvenience of having my card double charged while I'm out of the country and going through the embarrassment of having a card decline in a foreign country because it was considered a unauthorized purchase and other than that great service look forward to being inconvenienced in the future thank you read more

Disappointed that the indoor employees weren't wearing masks. Otherwise the service was good.

Friendly staff mostly. They seem to get overwhelmed by customers quickly; could use more assertive staff. Equipment is good and prices are fair. Worth a visit. read more

This place is the worst. The employees on duty this evening are extremely rude and lazy... they didn't even want to work while on the clock. I came to this location with plenty of time before they closed (over 20 minutes) and they wouldn't let me refill my propane tank or purchase a new one. The employees on staff were extremely unprofessional and turned away our business simply because they didn't want to be bothered. read more

This is a one stop shop for all you moving needs,ready to leave California we got you. read more

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Jonathan Hernandez handled my transaction perfectly. Couldn't have asked for better service. He had a great attitude and sense of humor that I appreciate with all that's going on in the world today! Keep up the great work, thanks again Jonathan!! read more

I occasionally refill propane tanks at this u-haul location, as it is convenient and close to my place. Today, they were short staffed and while the people in line ahead of me (and behind me) were grumbling about the wait, the only person on staff (Matthew), kept his cool and remained helpful and kind. The guy has one speed and it's top speed. Once he got to me, you never would have known he'd been beaten up by the previous customers. Great attitude. Great service. Would like a guy like that on my team. read more

Made an appointment at 7:30 am to get a hitch attached to my car, and it took more than 2 hours for it to get done. I'm not an expert at mounting hitches onto cars, but over two hours seems a bit excessive considering there were no other cars before mine. While waiting, I had to listen to one of the employees (I unfortunately didn't get his name) talk about his political views. I found it unprofessional and borderline offensive with his comments about the LGBTQIA community. None of the employees were particularly polite or attentive. It wasn't a great experience. read more

HEY BERNARDO CRUZ, YOU SUCK. My gf's dad rented her a truck from the PRIVATELY OWNED NON UHAUL ENDORCED CHINO LOCATION ON LA PALMA (see my post there) trying to be nice for her move back to Chino Hills and the day got away from us and instead of risking her being late for work (ER Nurse) she called UHaul and asked if we could drop it off in Whittier at their location on leffingwell. UHaul said we could on the phone so we tried. A very straight forward and rude associate by the name of BERNARDO CRUZ turned us away and told us we had to go back to the shitty location in Chino where the truck had come from or they would charge us DOUBLE for leaving it there. Even tho it is a "circulation truck" and is absolutely no different from any truck they had on their lot. Simply just "because", no other justifiable reason. After having to add gas yet again driving back to Chino from Whittier in rush hour traffic I was greater by the associate there who explained the same situation with no remorse even tho they had not explained that to us in person when we picked up the truck or on the phone when we had called later. After driving over an hour I needed to use the restroom and he stated there was no public restroom. I explained to him my day and my situation and asked if he could please make and exception. He proceeded to tell me how no one was allowed because they were "burned by a person in a wheel chair". I felt that was rude and inappropriate all in itself. I then asked where I could find a public bathroom and he was not able to give me directions and said there was a street near by named central. So away I went hoping it was in the right direction on foot having to use the restroom with shitty directions until I finally found a wine and spirits outlet that let me Use their restroom. I called my Lyft and paid $30 get home. BERNARDO CRUZ WAS VERY RUDE, NON-REMORSEFUL AND DIRECT IN HIS INAPPROPRIATE MANNER OF TELLING US IT WAS "OUR" PROBLEM EVEN THO THE TRUCK WAS A "CIRCULATION TRUCK" and "NO DIFFERENT" FROM THE TRUCKS ON THE LOT. I don't recommend dealing with this UHaul. The associates are rude, the truck was so gross and disgusting, and they have hidden fees of having to pay DOUBLE if you drop it off some place other then the location you picked up at. And last but not least BERNARDO would benefit from some simple customer service etiquette. Long story short, this place sucks, they are rude, and take selling paper boxes way to serious. Rent a truck from Home Depot instead read more

U-Haul - Truck Rental Near Me - Whittier, California

Just came here for some specific moving boxes. The gentleman was super friendly as he counted them out for me and rung up my order. He also saw my hands were full with a toddler and carried the boxes out to my car for me. Great experience! read more

Horrible place to store my family lost our house and had 5days to get out with 23years worth of stuff so we stored everything we owned in Uhaul. A week later our mom got diagnosed with cancer with a month to live after she passed we went to go threw the storage to clean it out and pay the bill to get told we can not access the storage bc it's under my moms name and there was nothing we could do about it so after my little brother and I lost our house our only parent now all of our things including all family photos and home videos. The workers are rude and unreasonable read more

Just returned my rental and happy to say another 5 star experience. Everyone I deal with here is courteous, professional and knowledgeable. Every vehicle I've ever rented is in great running condition and super clean. read more