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Public Storage

3.5 (86 reviews)
Closed 9:30 am - 5:00 pm

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The sign was a lie.
Han B.

I had a reservation today for a unit at 12pm. I arrived at 12:50pm and couldn't find anyone at the office to let me in. My movers were there and I waited approximately 75-80 mins with no one showing up. I called customer service and they were really unhelpful. Eventually on the 3rd call I got someone to give me the district managers number and extension but I get voicemail. I am paying my movers hourly so I was down already $200 at the point. Then I have them move to another storage nearby since I wanted to get my stuff in before closing time. I called to explain my situation to cancel my reservation that I did not get service for and customer service said corporate policy no refunds so I won't be getting back the ~$240 for the first month. Great now I'm down more than $400 without even receiving service!!! Please make sure you get your storage before day of move. These front office are working from home.

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9 years ago

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12 years ago

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11 years ago

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10 years ago

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12 years ago

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Review Highlights - Public Storage

This location was extremely clean and Mike made me feel confident of the safety of my personal belongings.

Mentioned in 13 reviews

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Public Storage

Public Storage

4.3
(4 reviews)

This has been the most considerable, yet valuable customer service I've ever had with any Public…read moreStorage facilities. Ms. Sarai, was the utmost professional and attentive to my needs. She addressed my needs and reassured me my unit wouldn't go on lien/sale due to payment past due. As long as it was being paid at the end of month. The quality of her service is above and beyond and should be recognized. It's heart breaking when someone will not work with you, yet alone symphysis with your problem due to unfortunate events... Thank you so much appreciated! Will recommend others to your facility.

Love this brand new location of PS. I was able to reserve, pay online and access to my unit…read morewithout having to talk to any staff member. This location has 2 entrance, 1 on Imperial Highway side and the other one on Marquardt. They give you an access code and you laterally have to enter it 3 different times just to access to your unit. 1 for the gate, 1 to get access to the elevator and another one to get access to your unit so its very very secure, kind of make you feel like you are in the movie Mission Impossible. PLUS they have AC!!! Making my moving less tired. This location has tons of units, when you walk inside, you feel like you are in a maze, I was having a hard time finding my unit the first time I walked in there, but after a few times I know my way around. I highly recommend this new storage unit. It's easy to get in and out.

Public Storage - selfstorage - Updated June 2026

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