This review comes only after being unable to resolve the issue directly with the management/owner…read moreof the facility. I have brought up my issue, no lie, more than 10 times. (I will start by saying that the manager of the facility is nothing but nice and helpful. I think she has tried to resolve the issue on my behalf but her hands are tied by the owners.) The issue is that the lights in the storage facility are on a timer based on movement in the hallway. Which I get. If there is no movement, the lights will go out since it figures there is no one left on the floor (floor 3.) But the timer is set to a ludicrous 3-5 minutes before the lights extinguish. The movement sensors are placed very far apart and will go out after not sensing my movement down the hallway. There are no windows on this level and it gets near black in my unit. Every 3-5 minutes, I must then walk about 25 yards down the hallway to re-trip the timer and have the lights turn back on. On a normal visit, I have to walk up and down the hallway 5 or 6 times to simply have light. I have resorted to bringing a flashlight with me for light. I have requested that the issue be resolved to allow more time before the lights extinguish- like even 10-15 minutes. Or to install another sensor or two to sense movement. Each time I complain I am assured that an electrician will come out to fix the problem. Nothing is ever done and I am feeling like a nag. So, I feel like I must just accept that I will not get get any resolution regarding this manner. This review is a last resort after double digit complaints. So... just be aware that if you lease a storage unit on the third floor, and if you are not right underneath the one or two sensors in the hallways, you will be in the dark most of the time.

I've been renting here for years, and the access-hour issue has become unacceptable. The property…read moreadvertises access from 6 AM to 10 PM, yet for the past few months tenants have been told they need to leave when the office closes at 6 PM and that access is only during office hours. If access hours are being changed, that needs to be formally communicated and updated everywhere it's advertised -- not handled verbally by staff or by a piece of paper taped to the gate keypad. There have also been repeated issues with the on-site manager, Dana. I personally had a problem regarding my service animal when she instantly yelled at me that dogs were not allowed on the property and would not listen to anything I had to say. I ended up leaving and contacting the district manager, who clearly told me that service animals are allowed on the property as long as they are leashed and said he would speak with her. Dana had also put up "no animals in the building" signs, which mysteriously disappeared the day after I contacted the district manager. Lastly, I've had two rent increases within one year and am currently paying around $280 ($300 with late fees), despite requesting multiple times to move my payment due date to better match my pay schedule and being ignored. Meanwhile, the exact same size units online are listed between roughly $108-$170. I've been at this facility for over three years and have watched it steadily decline. At this point, management either needs to honor the 6 AM-10 PM access customers are paying for or clearly update the policy.

Update after moving out of two units, after storing here for 6+ years! This was a huge upgrade in…read moreexperience, location, and value over another large (orange) storage chain I'd used in the past. Justin and his family were always great to work with, and very helpful at answering any questions via email. I was a little sad to be moving out actually - we finally have more of our own space to store things, which is the only reason we're doing so. If we ever had a need to store anything in the future, we would for sure return to Monument Court for as long as we're in the area!

A solid family owned or small business almost always outperforms a chain or mega-corporation…read morebranch. These folks helped us in a pinch and were so amazing and honest! I had even last minute booked an additional spot as I was panicking that the space I had initially booked was not big enough, but it ended up being fine, and he refunded the cost and didn't charge anything. I highly recommend them!!!

The people (Ethan and Barbara) there are so nice, professional and easy to work with…read more Facilities were very clean and appears to be very secure. I definitely recommend to others.

Such a great storage facility! Everything is super clean, the staff is kind and helpful, and the…read moreproperty looks amazing. The freeway access is a huge plus--easy in and out every time. Highly recommend if you're looking for stress-free storage!

Logan was awesome today. Went the extra mile for customer service, and did so with grace…read more Every single time I've had a challenge (which happens a lot when moving), security public storage has been there for me.

Desiree was absolutely amazing. From calling on the phone to actually making a site visit to check…read moreout the property, everything was effortless. I did see pest control on the property and this made me feel good. I was told they are scheduled regularly to ensure quality. Desiree spent almost an hour with me making sure I had the correct size unit. Professional, courteous, and knowledgeable. Thanks, Desiree!

I've used this location a few times since it's been in business. It's safe, convenient and customer…read moreservice has always been excellent. Guillermo is very polite and helpful.

Shadelands Self Storage was a very well maintained facility while I rented a unit for 5 months or…read moreso. The manager, Guillermo was very accommodating and easy to work with. Next time I'm needing storage space, Shadelands will be my go to!

Thank you to AAAAA Rent-A-Space who helped make college move in and move out a whole lot easier…read morewhen you live half way across the US!! It was easy, convenient and affordable to secure a unit before college got out and this weekend we returned to everything safe and secure and quickly retrieved ready for the new college year! Everyone was super friendly and great to deal with; it was priced right and they kindly prorated the last month as we arrive back early to retrieve everything! See you next year and the next few years after that as you made it so easy !! Thank you !

If they weren't the ONLY option in the Lamorinda area, I doubt they'd be in business…read more As long as you don't want access to your unit on a Sunday, it's fine. They decided that NO one needs ACCESS after 3:45PM ON SUNDAY! The voicemail message says 5:45 but there is a little sign by the gate keypad that says 3:45. Sorry if you packed up a load or wanted to get your stuff and called to check hours. Sucks to be you. It's asinine! It's not like someone has to be there to "man the gate" someone just made a stupid, decision. Customers be damned. It's not worth the cost or convenience unless you are doing a "one time" load. Otherwise go a little farther for better quality, value and ACCESS!

It's been a long time since I needed storage. I am impressed with this place as far as the setup…read morevia app. I feel confident about the security of this place. It is new so it is very clean. We are very happy and impressed with how Chris walked us through the process. Highly recommend this place for your next storage.

Dropped in without an appointment and there was a sign on the door that staff was out to lunch. The…read morewoman opened the door and let us wait inside where the AC was and helped us anyway! Very impressive. Felt a warm welcome. Was shown different locations based on our needs. Glad this new build is finally open and wish it much success.

Stuf Storage is about what we were looking for in a storage company…read more The Walnut Creek location of Stuf is very clean and I was able to move in and later drop off items at the unit easily. The biggest neutral is as another reviewer said, Walnut Creek's location is not accessible, as it only has stairs to the space while the Oakland location has a lift. However I found the Oakland location much harder to navigate (dark) and a lot less clean. A few things to note about Stuf are that the process of signing up is not smooth and they now require a move out photo, subject to a $150 fee, which isn't listed in the sign up documentation. However I could see this location of Stuf being useful if you stay in Walnut Creek regularly or rent out your home, as it's close to BART and several of the local hotels. All in all, we've been very pleased with the company and would definitely recommend them to those needing something walking distance to downtown, but would prefer if they had more of a membership/pod set-up where you're given the ability to switch locations and turn off and on your tenancy.

Customer service is great, quick to respond. The storage area is clean. There are a few things that…read morecould be better. The Main Street location has stairs that could be an issue for someone with trouble walking. It would be perfect if storage owners could use the garage when loading or unloading belongings. There are cameras, but still a little scary if alone because it is an indoor facility. Clean for sure.

I have been with ABBA Storage for the last 12 years and the service & value have been great. I…read morefeel very secure keeping my stuff there. I really like the on-site management and attention to cleanliness and security of the premises.

UPDATE: as of may 14, 3:50pm absolutely no one from ABBA has contacted us to follow up, apolgize,…read moreoffer any consolation- NOTHING. Now while I fully understand that this CAN happen, it SHOULDNT and their lack of accountability and overwhelmingly POOR response to our beloved trailer being stolen from THEIR PROPERTY, is disgusting. TRAILER WAS STOLEN FROM PROPERTY MAY 12, around 8am. ABBA STORAGE DID NOT CALL OR NOTIFY US UNTIL 12pm on may 13, today. The day I'm writing this review. I am just now getting home after an absolutely unacceptable experience with this facility and its employees. My family and I have been renting a space at Abba storage in Concord for approximately eight years we have stored our Coleman travel trailer there for the entirety of this time yesterday morning somebody came in behind another customer with a U-Haul truck and hitched it up to our trailer and stole it in broad daylight, then on top of it, ABBA Storage, did not call and notify us about our trailer being stolen from their property until approximately 12 PM the following day May 13, the employee at the front desk, lied to me and said that she called me and left me a message after going through my phone records At length she never once called me nor did she leave me a message, hence our shock and surprise finding out the day after that our property had been stolen. When we arrived on Abba Storage's property to discuss this with them. They also told us that they have not filed the police report or called the police. They did not notify anybody about what happened or about our trailer being stolen from their property. ******** EDIT the police officer confirmed that when asked WHY they didn't notify us sooner regarding our stolen property they said they were " too busy" .......! Woman at the front desk also said they know and have known that people have been renting storages to steal peoples property! So that was nice to know and find out! Supposedly the manager does hourly checks on the property to ensure that all trailers and property looks like it's undisturbed and nothing looks out of place, clearly they are not doing that because my trailer was taken so boldly , at 8:22 AM. When asked direct questions from the police officers about the maintenance of the facility and their protocol and procedures. Those were pretty much unanswered and a lot of "uhhh" and we "didn't see it!" Those were the responses. They have been absolutely unhelpful. They have been unapologetic. They did not once offer any sort of consolation or apology for what it happened. "24/7 camera monitoring" should provide you little to no comfort here-- Their cameras are antiquated and are somewhat fuzzy and blurry. When we were going through the footage to review what we could find and what we could see on the footage in order to persecute this thief-- we could barely make out anything. The cameras on the facility are not monitoring every single angle that you think that they are and they certainly don't have high quality footage in order to successfully obtain evidence. I'm not even sure there are enough cameras to make sure that they're capturing everything on ABBA's property. The response from ABBA was extremely disappointing. They have been rude dismissive and frankly, they haven't taken any responsibility for this happening at all. Do not store your personal belongings or property here they do not care about their customers or their personal belongings, and that is a fact.. Their gate is open literally all morning we witnessed tens of cars, simply following each other in back to back to back --and while I DO understand that at a storage facility tailgating, and that kind of stuff is of the nature, it is ALSO the responsibility the storage facility to maintain safe environment for their clients and for their clients property!!!!! If you have property stored here I would recommend you relocate it, expeditiously.