Billie was so helpful. The facility is so clean and safe. It is very easy to access. They also have…read moregood moving carts

They had a move in special although their rates are very reasonable. The place is clean and well…read morelit. The security measures look effective. Billie the manager is friendly, knowledgeable and very helpful, giving a warm face to the facility.

Logan was awesome today. Went the extra mile for customer service, and did so with grace…read more Every single time I've had a challenge (which happens a lot when moving), security public storage has been there for me.

Desiree was absolutely amazing. From calling on the phone to actually making a site visit to check…read moreout the property, everything was effortless. I did see pest control on the property and this made me feel good. I was told they are scheduled regularly to ensure quality. Desiree spent almost an hour with me making sure I had the correct size unit. Professional, courteous, and knowledgeable. Thanks, Desiree!

I've used this location a few times since it's been in business. It's safe, convenient and customer…read moreservice has always been excellent. Guillermo is very polite and helpful.

Great and clean! Friendly and helpful staff! The place is very clean, I like the alarm system on…read morethe units and there's cameras everywhere, I enjoyed the service. Price is good Great location Clean place Friendly staff 5/5! Stars!

Barbara was amazing! We had an emergency situation and needed a unit ASAP. She was able to get us…read morein and out in less than 15mins and we had our unit! She made sure we had everything we need and calmed us down after our emergency! Thank you Barbara! Amazing Customer Service and care.

The people (Ethan and Barbara) there are so nice, professional and easy to work with…read more Facilities were very clean and appears to be very secure. I definitely recommend to others.

Michelle and Alma consistently deliver high standards of service for the storage rental. I've used…read moreother storage services before, but I know this place stands out for its quality. The units are clean and well-maintained, both inside and outside, and moving equipment is available at every building. I've also noticed that Michelle and Alma are always willing to help -- they answer the phone during operating hours (except when assisting customers on-site) and respond to emails promptly. I truly appreciate their outstanding service. I've been with Mount Diablo Storage for many years, and I love this place. Pam

Price is reasonable, and the people were pleasant. I like the access and would definitely recommend…read morethem.

Until today I probably would have given them 4 or at least 3 stars (lower because of frequent price…read moreincreases). The place is clean, usually has enough carts, has a convenient bathroom, and my stuff hasn't been taken. Today I get there at 6:05 pm, and there is this sign on the gate. So I can't get in. The office is closed - apparently it closed very promptly at 6. I could have been there earlier if I had known - like if they had sent an email informing me of this rather significant change. They clearly have my email, as they keep sending me emails telling me the rent is going up. But no, I had to drive there and home for nothing. Not happy.

I've been renting here for years, and the access-hour issue has become unacceptable. The property…read moreadvertises access from 6 AM to 10 PM, yet for the past few months tenants have been told they need to leave when the office closes at 6 PM and that access is only during office hours. If access hours are being changed, that needs to be formally communicated and updated everywhere it's advertised -- not handled verbally by staff or by a piece of paper taped to the gate keypad. There have also been repeated issues with the on-site manager, Dana. I personally had a problem regarding my service animal when she instantly yelled at me that dogs were not allowed on the property and would not listen to anything I had to say. I ended up leaving and contacting the district manager, who clearly told me that service animals are allowed on the property as long as they are leashed and said he would speak with her. Dana had also put up "no animals in the building" signs, which mysteriously disappeared the day after I contacted the district manager. Lastly, I've had two rent increases within one year and am currently paying around $280 ($300 with late fees), despite requesting multiple times to move my payment due date to better match my pay schedule and being ignored. Meanwhile, the exact same size units online are listed between roughly $108-$170. I've been at this facility for over three years and have watched it steadily decline. At this point, management either needs to honor the 6 AM-10 PM access customers are paying for or clearly update the policy.

I work in an industry that takes me to many local self storage facilities and chose THIS one for…read moreits cleanliness and location. Best of all the manager Dominique is excellent and help any time I'm in need of something. B Becker

Public Storage 245 Hookston Road…read morePleasant Hill, CA 94523 Beware of the bait-and-switch tactics at this storage facility. My monthly rent for a storage unit went from $75 to $105 to $115, and now they've raised it again to $154. As a 70-year-old senior on a limited income, these outrageous increases are unacceptable. I'll rent a truck, ask friends for help, and move my belongings to another storage company than continue doing business with a place that treats customers this way. Previous Review: Beware Bait and Switch! Save yourself a lot of frustration and go elsewhere. I rented a storage unit from this location lured in with a special offer of reduced cost that was to remain in effect for the duration of the rental. A couple months later the price increased from $75 to $105. I called and spoke with the manager who could care less. She said I signed the contract that states they can raise the rate by any amount anytime. They raised the rate again this month to $115. They know moving my stuff to another storage facility will not be easy and cost me in time and money. I will get my things out and never use Public Storage again.