I stopped by the UPS Store in Martinez to ship a small package (about the size of a shoebox) and…read moreexpected to pay for a box, totally fair. What wasn't fair was how everything else was handled. I was quoted $23 for a box, which I later found out included Styrofoam packing and "labor." When I said I'd just pack it myself, the employee asked if I brought tape. When I said no, he told me they charge $2.99 just to use their tape. Meanwhile, the employee next to him was taping up boxes for other customers for free, which made the whole situation even more confusing and frustrating. I asked for the cheapest shipping option to New Jersey and was told it would be $40. I double-checked multiple times to see if there was anything cheaper and was told no. At that point, I was looking at nearly $70 total just to ship a small package, which didn't sit right with me. I decided to walk out and come back another time with my own box. The next day, I went to a different UPS Store and got a box and shipped the same package for just under $30. less than half of what I was quoted here. This place felt like it was full of upsells and unnecessary add-ons, especially from the older gentleman who was helping me. I'd strongly recommend double-checking every charge if you end up here. I'll be honest, I already knew this location had a reputation for long lines and poor customer service, but I was in a pinch. Lesson learned. There are much better UPS Stores out there. I will NEVER come back to this location.

This Ups Store (and its manager (female) is the ABSOLUTE pits, horrible customer service. She…read more charged $2.20 to put one strip of packing tape on a box, it's totally out of this world in terms of customer service. And try requesting for a Ups sleeve to put in a printed mailing label, she'd say Ups does not give those out. Something went wrong at Ups employee training school when they skipped customer service and reasonableness. I can go to other delivery stores and skip this Ups store.

They had a move in special although their rates are very reasonable. The place is clean and well…read morelit. The security measures look effective. Billie the manager is friendly, knowledgeable and very helpful, giving a warm face to the facility.

Billie was so helpful. The facility is so clean and safe. It is very easy to access. They also have…read moregood moving carts

Waters made this very stressful move a piece of cake. Professional at every turn. The team was…read moreefficient, friendly, thoughtful and thorough. I would highly recommend them for anyone looking for a top notch operation.

great service. professional agents... great prices!!! The agents moved everything very carefully…read more Asked any special needs. Pointed out previous damage. Provided extra boxes and packing. made recommendations to streamline !

Thank you Tim and Team from Excellent and prompt service. Very impressed with your reliability…read more Highly recommended. Moving from the Bay Area to Texas not easy but your company makes it light for my daughter. Best, Arthur Lagasca

Updated: The customer service rep (Michael) was really great…read moreto work with. Great communication, worked hard to drive towards resolving the issue to my satisfaction. Therefore I'm updating my review to 4 stars based on his service alone.

If I could give more than 5 stars, I would. Karen is amazing! Not only is she great at organizing,…read morebut she is also gentle in her approach. That gentle approach can be necessary when you feel attached to your stuff. The transformation in the space was evident after the first session...looking forward to the next one.

Karen did wonders in just a couple days! My storage space room where I keep all my tools and random…read moreitems was a mess! I needed help to organize, but never had the time and definitely needed the help! Karen helped me de-clutter and came up with outta the box solutions to create more space for more tools. I'm glad I invested in Karen. She answered fast gave me a quote and in two days in a row we got a lot done in 7 hours. She was a joy to be around and I also helped! I would highly recommend hiring her if you need help and don't have the time to organize and clean up! She's fast, efficient and smart! Also a joy!

I wanted to post this a while ago, but with the after moving mess and unpacking, I didn't realize…read morethat the feedback I started was not live yet. I recently used All in Moving Systems for the 2nd time to move me from Morgan Hill CA to Walnut Creek CA and movers did another wonderful move! The management is responsive and takes their time to explain how things work. As soon as I submitted my info trough their website, dispatch got back to me in about 15 minutes with moving details. They called me the day before my move to remind about the appointment, and what really surprised me , the even called the next day to follow up, isn't it nice :) My movers were Andrew, Max and Peter this time, and they are professional movers, very efficient, and really fast even though my move became longer than I thought... thanks to freight elevator being broken... Honestly, I can't recommend All in Moving Systems enough. Best moving company around! Highly recommend!

I used Five Star Moving Companies this past weekend to move me out of a 2b2b on the 2nd floor into…read morea 1b1b on the 3rd floor. I was initially suspicious of the $60 deposit over PayPal, but it ended up working out well. I was scheduled to have the movers arrive between 8 and 9 AM. Tim, Vitalik, and Sasha called to let me know they'd arrive in 20 mins and arrived at 9AM. From the beginning until the end, the guys were professional, cordial, fast, hard working, careful, and helpful. I had pretty much my entire apartment packed in boxes prior to them arriving. It took them around 3 hours to get all of the boxes and my furniture into the truck (I had a lot of furniture). They wrapped all of my furniture in plastic wrap and blankets. 40 min drive to my apartment and two hours to unload everything to the 3rd floor (no elevator). In total, I was charged for 5.75 hours. The $60 deposit was removed from my total and I paid the difference at the end of the move. As I said earlier, they were very friendly and careful with my furniture. I would highly recommend using their service and I plan to use them again next time I need to move.

When I first got there, I was in a hurry and only did the "drive by" of the unit they were going to…read moregive me. All I knew to care about was the size. I did not realize there are other things to care about when renting a storage unit. So I pay the fees for the "free month" (administrative $25, insurance $8, a lock $12.99---now 15.99). I am ok with this for it would cost me more in gas to go to my other storage unit. I thought I would be there for three months total. I got to my storage unit and started to unload. It did not smell good, like someone left something to die in there. I started become suspicious of the rat traps that were along side the building so I looked a bit more carefully at my unit. Good choice because there were dead rat stains (you know, like an outline of the victim) on the floor. Not just one, nor two but three! YUCK! Complete with body juices and hair on one!!! Even if it was cleaned up, I would be afraid of what my clothes could smell like after a vacation in storage. So why three stars and not one? The way they handled the move. They get a 5-star for customer service. I walked in the office and the guy was horrified to hear of this. He said obviously someone did not do their job. He moved me to another unit and because I was in a rush, he told me he would do all the paperwork without me there. I came back later to grab the key, move my clothes and move my stuff to the other unit. I insisted on one not in that building. My next unit was perfect, complete with a light in it. I guess someone stored food items in one of the units and rats came. There must have been another dead rat someone close in the building. Unfortunately they have to wait until people move out to find said rat. Luckily, I know eventually dead rats mummify and stop smelling. Good cause that one building smelled really badly. The options in Martinez are few...and I would have given 5 stars had it not been for the above issue. Kudos to the staff who was always friendly and helpful. Also, a good place to buy boxes.

Disappointing Experience Handling a Rat Infestation…read more I have been renting a unit at Public Storage on Pacheco Blvd in Martinez since January 2026. Unfortunately, in early June, I discovered evidence of a rat infestation affecting my storage unit. I found what appears to be rodent contamination on items stored inside my unit, despite the fact that I do not store food, pet food, or anything else that would reasonably attract rodents. As soon as I discovered the issue, I notified the property manager, Alex. To his credit, he agreed that pest remediation was needed. However, more than two weeks have passed since I reported the problem, and as of this review, no pest control company has been brought in to address the rat issue. The delay has been frustrating, especially considering the potential risk to customers' belongings. I also requested to be moved to a clean, unaffected unit at no additional cost. Alex relayed my request to the district manager, Billy, who ultimately denied the request. I was disappointed that no reasonable accommodation was offered, particularly given the circumstances and the ongoing concerns about contamination. What bothers me most is not that rodents were found at the facility. Unfortunately, pests can be a problem anywhere. What matters is how management responds when a customer discovers a problem. In my case, I reported the issue immediately, asked for help, and proposed reasonable solutions. Instead, I have been left waiting while the problem remains unresolved. Customers rent storage units because they expect a clean and secure environment for their belongings. If you are considering renting at this location, I recommend asking detailed questions about pest control procedures, response times, and available options if your unit is affected by rodents. I hope Public Storage takes this feedback seriously and improves how these situations are handled going forward. At a minimum, customers deserve timely action, clear communication, and practical solutions when problems like this arise.

I Had a great experience with Jay's Small Moves. Omar was very professional, efficient, and…read morehandled my belongings with excellent care. I will definitely be recommending Jay's to all my friends. The service was very affordable, and had straightforward pricing. They came with their own equipment that makes sure your belongings are secure in transportation. I can't give enough praise to this business. I'm overall super happy with the quality of service!

The movers from Jay's Small Moves were professional, efficient, and went above and beyond to be…read morecareful with our belongings with many flights of stairs, disassembling and reassembling when needed. They carefully and amply wrapped furniture for protection where needed. We had some random stuff in bags from when we ran out of boxes, which they proceeded to pack into boxes of their own (and unpack on the other end!), making sure there was no unnecessary work left over for us. We had many recommendations from friends to go with Jay's Small Moves, and we're so glad we did. It made a huge difference in the stressful process of moving to have such experienced, courteous, helpful professionals. Worth every penny and we will certainly call them again next time.