5 Stars - Exceptional Service from Amanda! Our Service requested was temporary storage. We had the pleasure of working with Amanda at the Public Storage location at 4560 Charlotte Hwy, Lake Wylie, SC. After a long six-hour drive, we were tired--but Amanda made the experience smooth, welcoming, and easy. She was incredibly helpful, knowledgeable, and kind. She knew exactly what we needed, offered great recommendations, and went above and beyond to accommodate us. I want to thank her for her kindness to me. Public Storage is lucky to have someone like Amanda on the team. I hope her management recognizes her outstanding customer service--she absolutely deserves a promotion or recognition! read more

Lady working the desk is HORRIBLE. She is rude, unkind and doesn't care about her job. They also have a huge bug problem they refuse to address. Not even bugs in their units, but everywhere read more

very fast and easy to set up in a pinch and easy access. very safe also The price is great too, er checked a few places and this was the most reasonable read more

I love that there is both a keypad and app to open the gate so that you do not have to share the gate code to movers and can hit the open gate button to let them in. I also love that there is an additional two keypad entrances that one has to get through to access the locked, indoor, temperature control units. I also love that the larger outside units come with a huge lock. It is also helpful that you can drive around the units, so that you do not have to back out! I also appreciate that you can set up automatic draft from the app. read more

Not 3 months after we moved in, they have almost doubled the rental rate. This is typical of the major storage facilities, smh...I'm moving our stuff out of there and fast!! read more

Very good facility with effortless assignment and rentals. Easy access and very secure for piece of mind.

I just moved my stuff from here to Midgard storage about half a mile down the street. The worst customer service I have ever dealt with. They nickel and dime you. I understand raising unit prices after awhile but their raises are astronomical. I got the same exact unit .. with 24 hour access and nicer facilities for $80 less a month at Midgard. And beware this place is old and gross. The ceiling of my unit leaked rust all over my stuff. I also received a voicemail from the manager this morning literally 15 min after I packed up my truck saying I left stuff in my unit and I had to come get it. I was paid through the end of the day and I left some garbage in there I was going to pick up once I unloaded at the other unit and had room. I never told them I was done with the unit when I left with the truck - they must have been watching. That ticked me off as well. read more

The whole property hasn't been kept in good condition. The office has a window that is boarded up. There was a man walking through the property with a dog. He walked into a building for about 10 seconds then came back out and walked toward a parked camper. About five minutes later he walked back out. When I left he was walking outside the fence past the gate. No one is ever at the office and I could never get anyone to answer the phone. I had my camper there for less than a week and moved it down the street to a less expensive and way nicer storage place! read more

I am a current tenant and they increased my monthly rent by almost $60 dollars with no warning. They bait and switch you into a rate and then raise the rent with no warning. Never use these people. Put them out of business. read more

I was looking for a storage facility and Lake Wylie .I went to to 3 other storage facilities in Lake Wylie and decided to lease with public storage on Charlottle Hwy. the customer service was outstanding the pricing was outstanding The units are well taken care very clean and very Secure . We are very happy with our decision. read more

I've been a customer of this location since February 2019 and never had any problems with facility itself. My rating is based on the customer service I received and I guess the company's guidelines. I moved out of my unit today, May 2nd and when I notified the office I was advised I would still have to pay for the full month! I can understand if I was advised I would have to pay for a few days(a partial month) but why do I have to pay for a full month if I moved out on the 2nd day of the month? Never again! read more

Temperature controlled units are spacious, but that's not gives it 2 stars. It's their customer service. I cancelled my account Feb 1st and they said they would charge me for the month of Feb anyways. There's no such thing as pro-rated. The front desk told me to contact corporate, Jacob, who has been completely asinine with his lack of customer service, after countless voicemails to call me, I have yet to receive anything. read more

Never anyone there and raise rates like 2-3 times a year , ants and spiders everywhere!!!

Because they don't exterminate the units I called and numbers of times left messages about ants and roaches.will not pickup phone or return phone call or fix problems.nobody's is never in the office.will not rent from them again. read more

Measurements not even close. Rented a 10' x 10' unit. Sizes are "approximate" so I don't expect exactly 10x10, but it should be close. Unit actually measures closer to 8'6" x 8'6". I expected to be getting 100sq.ft. of floor space, and in actuality am getting closer to 73sq.ft. of floor space. Losing nearly 25% of expected floor space seems to be a huge loss in approximation. If it had been 9'8" or 9'6"? I could almost see that... but come on, you're telling me your "approximate" measurements are going to be nearly a foot and a half off? No real issue with customer service, but the misleading dimensions are a huge turn off to me. I'm hoping I don't need the space for very long. read more

Worst possible customer service. Gave notice to move out and was still charged for an additional month. Management will not return phone calls or emails after multiple attempts. Go somewhere else for your storage needs. read more

Hands down, Public Storage has provided the worst customer service experience of my life. In the middle of a move, I was locked out of my unit that I had paid for the day before. Because of this, I got stuck with a uhaul for an extra day, had to pay my moving help to come back the next day, had to take time off of work, and my move out of my house was pushed back another day, causing massive stress and possible fees. I was then lied to by both the district and property manager on two occasions so they could get out of a measly one month credit. Details below. I arrived to my unit to drop off a second load on Sunday, Nov. 18 around 7pm to find my unit padlocked by the company (My lock was also on the unit). I received no prior notification that this had happened, so it was a complete surprise. I called customer service, but since the property manager had gone home at 5pm, I was told that nothing could be done. I was stuck with a full uhaul. I called the next morning and was told that they don't know why my unit had been padlocked, as I was paid up and I had left my unit locked. The employee admitted that this was their fault. I was understandably upset and asked if a credit could be put on my account for the extra charges I had incurred from their mistake. The employee was apologetic but told me there was nothing she could do, only upper management can handle placing credits on accounts. I was given the number to call the district manager, which I did twice before I finally received a call back, over a week later. He told me once again, that Public Storage was at fault and that the district manager would request a credit be put on my account for one free month. I was happy that PS had decided to reimburse me for my lost money and time and I was ready to continue my relationship with the company. Little did I know about the frustration that was to ensue. Another week or so passed and I heard nothing back about my credit. I tried to call the property manager and the district manager back, and after leaving a couple of messages, the property manager finally called me back. She told me "not to shoot the messenger" as they were not going to give me a credit for their mistake because "I had left my unit unlocked", in which case it was their policy to place a padlock on the unit. Of course no one had notified me that my unit had been padlocked, which would have prevented the whole problem in the first place, and secondly, this was simply untrue. I was further told that they had looked at security footage, and I had not locked my unit the night before. This is a complete LIE. I have witnesses, a time stamped picture of the lock on my unit, plus, the employee had removed the padlock immediately the morning after I was locked out, indicating that I had, in fact, locked my unit. Now the district manager will not return my phone calls. I have tried to call corporate, no one will return my phone call, and the property manager would not return my phone call. I actually ended up going to the office to talk to the property manager, who sympathized with me, but is still "unable" to do anything. I have asked to see the security footage to prove that I did lock my unit, but I am "not allowed". This is not the way to treat paying customers, especially after you can't hold up your end of the bargain. read more

Mike was great getting me set up. Property was clean. Everything explained in detail. Thanks! read more

Our public storage served its purpose for our needs, for the most part. Stored with them for 7 months & moved out April 1. After scheduling our move out date a month in advance, we received notice (probably sent before we canceled) that our rent was going to be raised about $20/mo as of April 1 (our move out day). Glad we'd planned on moving out this day anyways. We moved out April 1 & went by the office within an hour of them opening this morning to make sure everything was settled- had to pay a prorate for April. This was fine, but the guy told me $15.. I expressed that this seemed a little high for 1 day of rent (realistically less than an hour..) and that it should have only been a few dollars at most if they based it off of our normal rent. He confirmed that I was correct & took my $5. Seemed silly to me how they went about this when they were very adamant that I leave them a wonderful review.. read more

I have been storing my stuff in these units since it was Kodiak mini storage. I had renters insurance on my stuff through Kodiak. I left for a deployment to Afghnistan last November. While I was gone Kodiak was purchased by Public Storage. I came home from Afghanistan at the end of July and needed to get some things out of my unit. The unit had developed a leak and was dumping water on my dresser and a bunch of handmade items I had brought home from a previous deployment. I went to the manager and showed them the damage. I was told since I wasn't there to purchase insurance that there aren't going to do anything about it. How am I supposed to buy insurance from the other side of the world? I paid them 100.00 dollars a month for my things to get ruined. I could have left them in my back yard for free. read more