Had a really solid experience here and wanted to shout out one of the employees who helped me out…read more Deonta was on point. I was immediately impressed by his communication skills. You don't always get that at an equipment rental place... and that was reassuring. I was in a rush to move a piano and he got me checked out quick. Also hooked up my trailer faster than a nascar pit stop. It left me wondering what his previous job was.

They do not honor reservations made on the website…read more I made a reservation specifically for this location. I followed up by stopping in and looking at the RV spot i reserved. I was specifically shown the spot and told I can move in on August 31st. On August 29th I received a call from the locations GM, Sarah. She told me that they could not honor my reservation and that there were 20 people ahead of me at that location. The spot I was shown was already gone. They offered me a more expensive spot in north Las Vegas, and a similar priced spot 10 miles away. The moral of the story is that they do not honor reservations and will wait until the last minute to tell you. The online reservation means nothing.

This company has terrible business practices, they claim to have clean units, they do not . They…read moreclaim to have called to advise you of your up-coming storage payment; they do not!! It is very disappointing when businesses DO NOT live up to their expectations and promises. DO NOT RENT STORAGE UNITS FROM SHIELD STORAGE.

I had 2 storage units there both were broken into within a month a part I lost thousands of dollars…read morethey could of had better security there when you first start renting from them they say you must have your own insurance well I can see why they said to me all storage units. Have this problem they all get broken into there was no security cameras inside and then when you try to claim it on your insurance, you have to have receipts. I never knew this. I lost so much so disappointed all my price possessions gone.

I'm not sure who I dealt with on the phone. But I signed up for a new storage unit over the phone…read more The person I dealt with could not have possibly been more professional. He was awesome. Seriously.... he could give lessons on that.

My experience here started pleasantly. However, after the manager told me I wouldn't receive a rent…read moreincrease for approximately 6 months or more, I experienced the ultimate bait-and-switch: a mere month and a half later, they came with their first unit increase. Every two months after that, they tried to jack up the price exponentially! I started off paying thirty-some-odd dollars per month for a small 5X10 unit, and they attempted to raise the price to 120.00 and higher. Whenever they notified me of the rate change, I would call, and the manager would negotiate a price, but it still went up by about 15.00. Every two months, the pattern would continue, and before I knew it, I was paying more than I had at the previous storage facility because they had gone up. I do not recommend this place, and I stayed longer than I wanted because I didn't have the time to bolt. I found a much better storage facility for a fraction of the price, and they give a 20.00 annual increase, which is reasonable; far better than a rate hike attempt every two months.

Tracie had been helpful and patient from day one. We had to…read moreleave the country for a year, and this place held our household goods securely for the duration of our absence. Easy payment online, simple contract, no hidden fee. One of the few businesses I had no problem with, from move in to out.

Tracie was so professional and so nice when i first came wakking into the store. Im not used to…read moredriving a big truck and she helped me calm my nerves down. I ended up parking the truck to the far back (when she said front), but still was so patient with me. Thats when Ed and inspected the truck and told me I need a little more gas. They both were very friendly and patient. I will definitely be going there again when I need a moving truck. Tracie and Ed deserve a raise!

My storage was broken into and it seemed like know one at the facility even cared they told me that…read morethey saw nothing on camera footage.how does 10 units get robbed and nothing pop up on camera .no police came or anything .I literally tried to tell them about footprint and fingerprints and no one would listen

Great service! The agent assisting was very polite and explained all the details about renting a…read morestorage unit.

Your app is very glitchy! Trying to make a payment but the screen freezes!…read moreAlso, I never did find out about my storage unit that got robbed a month after I was there..I had asked a specific question about a certain vehicle to see on camera if it was on the property the day/night I got robbed & a month later was told they had been too busy to look at the footage & still don t know the answer 5 months later ! And lastly , wanted to warn everyone looking for storage , I wouldn't rent here , bc they get you in on a special w 1 month free, & after 3 months, they will more than double your monthly payment! I went from $96/month & 4th month, it jumped to $220/mo! THEY WILL GOUGE YOU...NO TRANSPARENCY! When I asked Annie how much would it go up so I would know whether or not I wanted to rent there, she said I dont know ...whatever the market rate is! If I had known it would jump up to that price, I would have made different arrangements, but now I'm stuck & they know it...that's why they do it! Because they know they can! Pretty scanky way to do business !! It also says "check our low rates" DON'T BELIEVE THEM"! I should have known nothing is for free when they entice you to rent w them by giving you a free month..there would be a catch somewhere & boy there was! Whats up w everyone changing their pricing every 3 months? When will this price gouging ever stop ?????

The store manager George is super helpful and patient! This was my first time moving and putting…read morethings in storage. He made it an easy experience and had overall amazing service.

The number of high ratings and positive reviews for this place is alarming. If I could give zero…read morestars, I would. My storage unit was broken into without any signs of forced entry. Over $15,000 worth of my belongings (not even exaggerating), including sentimental items that had no value to anyone but me were stolen. My lock wasn't broken, meaning either someone picked it or this was an inside job. Despite filing a police report and doing everything by the book, the facility refused to honor the $2,000 insurance claim because there was no visible damage to the unit or the lock. So after paying for over a year, I essentially paid this place just to get robbed. It's beyond frustrating and heartbreaking and quite traumatizing. This facility is a complete joke. Their security is nonexistent, their management is useless, and their policies only serve to protect themselves and not their customers. Do yourself a favor and store your belongings elsewhere. This place deserves to be shut down. Totally unacceptable and still beyond frustrating. I hope this place burns down including the broke jackasses who stole everything from me. Seriously, fuck this place and fuck management and fuck everyone who was involved. Avoid this place at all costs. They do not care about their customers, only about taking your money.

I rented a storage in this facility unit for 3 days. My unit got broken into and our items were…read morestolen. Cubesmart was no help with the insurance we bought and did not refund our money. They stated the cameras did not face our unit so were no help. Very dissatisfied with their corporation. Was in just a few days and belongings gone. Would not recommend and will not get any further business from me.

Not honest E. Ray stole my two wheel dolly broke our TV, tables, chair and pottery. Instead of the…read morebox truck direct our stuff was unloaded, stored for eight days and loaded into a moving van. The whole point of paying extra for the the box truck was to avoid breakage. They lie and are very abusive over the phone.

I was running late, and I knew that I would arrive about 5 minutes after closing. However, I really…read moreneeded to visit my unit. I called ahead and the guy was more than eager to stick around and wait for me. Not many people would have done that these days. The facility is really clean and secure.