I only spoke with Linda by phone and she was cool. Paul is the person who helped set up my storage contract when I went to the facility. Overall, great experience. Though he was alone the day I went in and was a little busy, he made sure I was tended to. Not once was he rude nor did he treat me like a stranger. He answered all my questions and made sure I got the unit I needed. I have rented from a different storage place before but the level of customer service was not even close to what Paul displayed. Give this locale a chance, you will not be disappointed. read more

Customer service is a nightmare Literally annoying to deal with any public storage unit Their hours are incorrect Good luck. read more

Claudia and Janette were very helpful with renting a unit and getting me the correct price that was advertised. Friendly customer service!

Claudia is the best, she's very kind, she has a great personality and help you with all your questions, thanks Claudia for this great experience at this facility, the facility is very clean, 100% recommended read more

first time storing at public storage and with claudia's help she made this storing experience great! claudia has a purest soul! :))

I typically don't leave reviews but Randy and Lorena were too great not too. Exceptional service and over all great vibes! I would definitely recommend this place to anyone considering it. read more

Lorena, not sure if that is her name but was working this location 12/23/2024 around 3pm. She was amazing, she dropped everything to help me in a time of crisis. The booking on line was so confusing and I thought I had booked a storage unit that could fit my car 10x20. To my dismay when I showed up the door was too small so my car could not fit in. She helped me rebook instantly at another location where she knew the doors were big enough. She is an amazing employee! Thank you so much for your help! read more

Very professional staff. clean location. And the hours of operation are great. Also the Hours you can go to your Storage. Im an early bird so 6:00am is perfect for me. read more

If it says open then why is the office hardly ever open? It's so annoying that I go and make a payment and there's nobody there to open the door. Yea they might be inside the building but I can't be waiting for someone to come back. There should be another person at the desk for this type is stuff! Now I have to come back another day to see if this time I'll get lucky to catch someone there. It's very annoying, waste of gas and time. read more

Got yelled at by the combative manager this morning over the phone then she hung up because she said "you have an attitude and your raising voice". Iv had the app to get in malfunction and m not work before and Iv been having issues with using the key pad for access. I just wanted her to make a report about it like she's supposed to do so their system can be improved but NO she kept repeating the possible issues and why it may not work. She was sure I did something wrong. Iv tested it before and saw with my own eyes that when you arrive and punch in the code correctly it tells you to "see the manager" today it happened again and we were locked in for over 45 minutes. She claimed she was in the office yet no one opened the door. I spoke to the district manager. Hopefully he brightens things up. This type of behavior is sadly typical in allot of East LA businesses and it's getting old. read more

One of the staff was really rude(girl with tattoos) need to take her job seriously, if she don't like working there and helping out customers she should find somewhere else to work. We are paying customers and don't appreciate the attitude. The other two staffs were wonderful and helpful. read more

The lady at the front desk is very kind polite and professional. It is a very clean organized and well run Public Storage. I've used Public Storage twice before in Pasadena but this facility is by far my favorite. read more

Lorena helped us understand the offerings and services and support of this facility with a rare kind of pleasantness and professionalism. The place is really well run and clean! Their stuff is dialed in...mobile app with codes to let u into gates and unit floors...we were just investigating our options but I was so impressed I'm writing this review!! read more

If your car is 6 feet away from the gate the key pad reads see manager. Only the manager isn't there and no one picks up the phone. So just back your car up and try again. Power trip read more

I rented a unit to leave my car "secured" because I was going out of town & since I have no parking in my apartment, I decided not to leave it out on the street. I come back from vacation to pick up my vehicle to find it broken into. Multiple units were broken into & the staff told me they called me, when in fact I don't have a missed call from them at all on my phone. They gave me no explanation of anything. All they said was call the cops & deal with it through your insurance. Customer service went out the window. I was trusting this location that my personal belonging was going to be safe & secure, but it was anything but that. I called the cops, the cops of Los Angeles unfortunately didn't show up after waiting for almost 2 hours. I will NEVER be coming back here again. read more

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The manager of the store went on and on about how they don't have any email option so my emails must have been wrong or sent wrong. but CLEARLY on the public storage page it shows a email option. The customer service is ridiculous. read more

Public Storage - Email option on public storage page. - Self Storage Near Me - Los Angeles, California

Just signed up for a storage unit and the young lady who took our order was just so nice. She truly went out of her way to provide us with exceptional service in a courteous and accommodating manner. And she made sure we were aware and took advantage of a discount program they were offering. Kudos to the company for recognizing and hiring such dedicated employees. Will let you know if the superior service continues! Power to the people. read more

We rented a unit here to store dorm room items for my daughter and several friends who had to move out quickly when their college went 100% online because of COVID-19. The site is clean and well-maintained and seemed very secure. Plus, the attendant, Robert, was amazing! He was friendly and professional and stayed past the posted closing time to make sure we were all set up. The next morning, we realized that we needed to store our items closer to my daughter's college. I called Robert, and since it had been less than 24 hours, we received a full refund (minus a $24 admin fee). He explained it all to me and even gave me the district manager's name and number to call if I had questions. We were able to move our items to another Public Storage location with minimum fuss. So grateful for the great customer service! read more

Thank you so much for the amazing customer service Desirae. Desirae took her time and show us around different storages and I am very content with my storage unit all to her help. Excellent customer service. read more

Terrible customer service, and forget about getting anything done here if you come during lunch. Why wouldn't you have more than one employee on a Saturday? Of course talking to no one is better than getting treated rudely by the woman who's personal call I interrupted last time I was here. read more

Crystal was extremely helpful and professional. explained everything efficiently and made sure that all my questions were answered.

It's a good clean place. We got a great deal for our unit which made it even better! Crystal helped us out-and she had amazing costumer service. Not only did she explain her self in English but in Spanish as well. Definitely recommend this storage. read more

This is my first time getting a storage unit and Eutiquio has made the process very easy. Eutiquio is super cool and always very helpful.

It was my first time ever renting out a storage. Alma who helped me figure out which storage would fit best to put away my things from my bed room was really helpful showed me around and showed me the different size each storage was. Every time I had a questions she made sure to answer all of them. She's was very helpful and really nice! Excellent customer service. I've appreciated there service so much that I even took the online survey. Thank you to the entire staff for being vey nice, attentive and welcoming!! read more

The only way to rate storage is by security, ease of access, and hours of operation. Generally all PS facilities have the same hours and are constructed in the same manner. Given the ease of access to the freeway for this facility, the space it's allowed and the friendliness of the staff (we forgot key [mind you they have no bolt cutters], we forgot code, what else besides location is there to forget in storage nowadays?). Everything always seemed in order here. Oh an always look online for deals. read more

I was helping some friends of my girlfriend move out, and they had some stuff here. Not much to say as far as rating the service of the location, but the cleanliness of the Storage facility was well maintained and so were the restrooms. The security seemed to be well maintained as there is the automated gate in the front that only opens with a code. There was plenty of parking which was good as I was driving a U-haul truck, and there were lots of storage units which looks good for anyone who is ever interested in renting a spot. There were some other people here that day also removing some of their stuff, but there was no problem with trying to get a cart, or getting in anyone's way. This seems like a good facility, and the location isn't too bad for anyone trying to find it as it was a block away from Cal State LA. read more

I had a great experience with my rental unit. The property manager Paul and Linda were very nice and helpful. I'll definitely return if I need a storage unit in the future. read more

Clean and secure. Ricardo is terrific. Working with him pushed the experience over the top. The phone operators were helpful as well. Drawbacks: Very hard to get someone on the phone at this location. Had to leave a lot of messages. Public Storage forces you to buy locks and insurance on the spot. Pretty sneaky. Still, a solid 4 stars, thanks to great in person customer service via Ricardo and a clean, secured location. read more

In the surrounding area, this location offered the best online pricing and has the BEST customer service. All front office staff are polite and informative. Kept a 5x5 space for 2yrs there. Never had a issue or saw so much as a bug. read more

Alma is a sweet heart she is friendly , professional , and a problem solver making sure she lives up to great customer service .

Super kind, they learned and remembered my name, and would call promptly if I was approaching an overdue fee. Highly recommend!

GREAT PLACE TO RENT A UNIT! Employees are very knowledgeable and were able to help me get a great unit. RICKY and ALMA made me feel welcome and answered all the questions i had. Ricky walked me to my unit and made sure that the unit was fit for my needs. Overall, i will continue to rent with them. read more

The service was great. Facility location is convenient as well. However, I feel that the prices are not reasonable nor competitive. Also, $30 for a locker is was over priced and the insurance should be an option. read more

We had a great person by the name of Alma, she asked the right questions so we rent the right unit. She gave us input and information we didn't think. Alma is friendly and informative the office is every welcoming they treat everyone with respect and try to fix any problem that comes to them. read more

It was my first time renting a storage unit. They were very friendly. The gentleman hispanic stood out, just cant remember his name. He let me know all my options, took me to look at the storage units. I had a great experience there and would come back to this location if needed to. read more

Linda is awesome!!! She helped my roommate and I save a bunch of money by suggesting a smaller unit for us. On moving day, everything fit perfectly! I really appreciate her taking the time to save us money! Thanks Linda! read more

I arrived in Los Angeles on Memorial Day morning having driven cross country, this location was recommended to me through the Public Storage 1-800 # they recommended the appropriate size unit AND, most importantly to me insured that my motorcycle could be stored there in a surface unit without any hassle. My unit size fits all of my belongings perfectly! Linda was superb in explaining all the access, security & expectations. Most importantly to me the site is clean and conveniently located for my needs. The only reason I'm giving 4 stars instead of 5 is because of price, however I did receive a 1 month half-price discount and they accommodated me on short notice on a holiday. Much appreciated! read more

Alma has been a great help. She helped me find a just right size for my belongings and made sure I feel comfortable with my unit. And very warming and professional at same time. She is just great!! read more

On 3/22/2017, I spoke with Joselyn & set up an appointment on the same day (that was cool). Got there & both Joselyn & Alma were friendly & pleasant. As Joselyn lead us to the unit, she was explaining to us about the security and other things regarding the PS... Joselyn shared with us how good of a Manager Alma is in making sure the place is running properly & safe.. Joselyn was professional & knowledgeable. She displayed a willingness to assist us even if it was to find us another PS to meet our needs. My son's & I were happy with their service & rented a Unit from them. Thanks Joselyn.....I appreciate you.. :-).....H. Maldonado read more

I recently rented out a unit last minute and Alma couldn't have been more helpful! She was very friendly, walked me to my unit and went above and beyond to make sure I was happy :). Thanks Alma for all your help, you rock!! read more