If you scroll down and see my first comment, I got a reply talking about the price increase. My…read morereview has nothing to do with the price increase. My bad review has to do with getting charged the full month when I ACTUALLY moved out on the 2nd day of the month. I was told I'd get a check with the remainder amount $$$ I was not using the storage unit. No phone call, no check for the amount I'm owed has been received and it's been 7 months now. Don't do it - this place is a scam. Please read the 1 star reviews and don't take them lightly

Do Not Waste Your Time…read more Rented here for four years since it opened, had four units with the company. So many issues and complaints but the main idea is that they provided terrible customers service, are constantly dropping the ball on follow through, and they make it difficult for anything to resolve. Zero Stars if I could. Great experience for two years, Worst experience last two years before we left for better places. Two years in, customers service went down hill fast and never recovered. They constantly dropped the ball on follow through. Massively difficult to reach anyone that could actually do something. Everyone worker always said that they could not do anything and had to give the news to someone else. A higher up needed to be told but the workers would never provide the contact information to that person. I once (after months of calls and bad reviews) spoke to the District Manager and he didn't follow through with what he promised. Terrible customer care from the top down. They either are always lying, dismissing, or forgetting about customer needs. I alerted the company every time something was wrong with their building (i.e. broken doors, bugs, animals, people living in units, people dumping and abandoning their furniture and garbage in the building) and watched as nothing changed. They OVERCHARGED me for a month after I moved out. After multiple calls, speaking to multiple customer service and front desk people, it took 6 months for someone to contact me about being overcharged and another 6 months for me to see any action. Issues: We were overcharged Signed on with promise of use of moving truck. They got rid of the truck after 2 months. There is no accountability from the workers The District Manager (Jose) offered no help After they sign you and take your money they avoid you. Roaches in the Building Moths in the Building Rats and Lizards in the Building Broken Doors Break in Liquid in unit from other units/animals I understand need for rent increases, but they increased our rent a lot for reasons of limited space, but there are plenty of open spaces. I once counted 17 open spaces in our half hallway alone, easily hundreds of open spaces. I have better things to do than write bad reviews but for the time of mine wasted with calls and visits, the dismissive attitude from the workers, and the frustration that it brought; I really hope that this review results in your choosing of another business. Avoid ALL us stoage centers in the area, because with a terrible District Manager they all have to be just as bad.

They had great, very responsive customer service. I was able to not only get a lower rate than…read moreother storage facilities, but Storbox was also climate controlled, had the longest opening hours, and most secure facilities. They were also much cleaner than most of the other facilities I had checked out. Jay was also very patient and helpful when showing me all the different storage options they had available.

So I was in a bit of a jam and rush as I did not anticipate being in need of storing my belongings…read moresomewhere any time soon. That was until my brother up and moved out of the unit I had subleased to him without notice. I had minimal time to remove the few large items and boxes of mine he left behind. Fortunately, i received a response from the kind people at Storbox the only day I had left before the land lady was going to have everything junked. I feel terrible for forgetting her name but the very courteous, professional woman at Storbox that greeted me was a real life saver. It was late in the day, they were open for 1 more hour and she was able to go over contract details, storage unit sizes/prices and standard grounds procedures/protocols so efficiently that I was still able to return to my new unit within operating hours and achieve my goal of having all my items safely and securely relocated by the days end. There are multiple storage location options in Pasadena but Storbox was the one to come through in my time of need and I can confidently recommend this location without a doubt.

Never come to this storage , there is a woman working here Gloria who does not do her job…read morecorrectly, does not open the doors, I bought a storage here and he simply did not give it to me, rude and insulted me. Such people should not work in such serious organisations as Public Storage

I was not sure if putting my belonging at this storage was a good idea, as I am very particular…read moreabout this. However, because it is located between my business and home, I decided to go with it. All of my concerns went away upon speaking with Ms. Abigail. The most caring and helpful individual I had the pleasure of doing business with. Highly recommend!!!

BE CAREFUL. Greedy business tactics! I moved out on the 1st of the month (on a holiday) and they…read morecharged me for that entire month. When I tried to get them to remove the full charge, they refused and immediately threatened me with collections. When I asked if they were still able to rent it to someone else for the remaining month, they deflected and said I was being confrontational. ALSO, they raised the rent after only 5 months, from $189 to $246!!

Well everything with moving was great all was as it was supposed to be very smooth overall not sure…read moreof the young mans name that was working the day i moved in on the 2nd of october but he was very polite and made me feel i had made a good choice going to this location the price was a bit high but with the convience for my situation it is worth the slightly higher cost of unit and again the young man working was very polite and was even thoughtful enough to see that I have difficulty getting around made sure I was OK and to take my time

Besides having the prettiest smile ever! Nicole has been is very helpful & curteous everytime. I've…read morebeen storing all my belongings at U.S. Storage in Alhambra for over a year now & can't tell you enough what a good experience it's been being there. Nicole has addressed all of my concerns pertaining to my particular unit & always willing to assist in whatever manner it takes to resolve any issue I may have. Luckily those concerns have been minor & easily taken care of. She's just amazingly fantastic & always a pleasure to deal with. Can't say enough good things about her service, Im always satisfied with how she handles things. Thank you so much, she really lives up to the old sayin "service with a smile". Emphasis on "smile", the best! Jose.

Very disappointed with US Storage Centers Alhambra. My 5x5 unit July payment was increased from $82…read moreto $137. Was never notified about this increase, nor was I shown anything on an email where invoices are also sent so I emailed them. Never heard back after a week and when I called was told a physical letter was mailed back in May. I also asked for a credit because this was outrageous. Never did I receive a letter because I would have made a quick decision to cancel & find another storage place. Like many writing with the same issue on Yelp, not only is this price hike absurd but also seems illegal. Still waiting to hear back from Management US Storage Centers regarding this matter as I was told.

Pablo,the property manager is very helpful with a positive attitude every time I come in.I can tell…read morehe genuinely values the customers here at Public Storage and I would definitely recommend this location to others.

A fine place to store your stuff if you don't mind receiving a 50% rate increase at random every…read morefew months!!!! The manager is nice and this policy isn't his fault so the only stars are for him.

I only spoke with Linda by phone and she was cool. Paul is the person who helped set up my storage…read morecontract when I went to the facility. Overall, great experience. Though he was alone the day I went in and was a little busy, he made sure I was tended to. Not once was he rude nor did he treat me like a stranger. He answered all my questions and made sure I got the unit I needed. I have rented from a different storage place before but the level of customer service was not even close to what Paul displayed. Give this locale a chance, you will not be disappointed.

Customer service is a nightmare Literally annoying to deal…read morewith any public storage unit Their hours are incorrect Good luck.

Really good experience, lil love the gate access through the phone. Always clean no problemsread more

Disparate Treatment: While other customers are permitted to work in their units for hours without…read moreinterference, the property manager specifically targets me. She frequently interrupts my access, stating I have been there "too long" or claiming an alarm is sounding, despite no such issues for other tenants. Verbal/Mental Abuse: I have been subjected to consistent mental harassment and verbal hostility from the property manager during my visits. Unilateral Reduction of Access: My "midnight access" privileges, which were part of my long-term agreement, were canceled without cause, while other tenants maintain these hours. 3. Recent Illegal Lockout (Self-Help Eviction) Incident Date: [02/18/2026 The property manager has locked me out of my unit, preventing me from accessing my personal property. No preliminary lien notice or formal eviction notice was served. Legal Violation: Under the California Self-Service Storage Facility Act (or your state's equivalent), a facility cannot deny access unless there is a payment default or a properly noticed lease termination