I absolutely love returning to this particular location. It's clean, service is quick and easy…read more Stephany has assisted me each time I've rented a space and I love how friendly and helpful she's been each time. I especially appreciate how she prioritizes safety and privacy, as she requires seeing proper identification to verify access. Her attention to detail makes me feel safe about keeping my belongings safe.

Amazing experience! Didn't have my card and only had cash and they sent me to get a money order…read more Didn't even know that was a possibility! I feel safe and welcomed. Thank you Mario and Stefany for being so kind today we appreciate all your hard work

Joanna was extremely helpful as the is was my first time renting a storage space. Led me to the…read morespace, was very knowledgeable and helpful and got me a great deal. Thank you soooo much!!

YOU HAVE TO PAY EXACT CASH AT THE KIOSK. (Or pay with card, it does not take change)…read more IF YOU LET IT TIME OUT BC YOU DONT HAVE THE EXACT AMOUNT AND HAVE TO RUN TO YOUR CAR. THE KIOSK WILL TAKE YOUR MONEY AND SAY YOU PAID NOTHING. DONT LET IT CYCLE OUT. CLICK YES WHEN IT ASKS IF YOU NEED MORE TIME. you can always pay over the amount and it will go to the next month. luckily when I paid at the kiosk and the kiosk timed out because I didn't have the exact amount. when I reentered the portal it said I paid nothing when I was a few dollars short. I called the office and they checked the kiosk for me and I was able to pay the correct amount the next day.

I have been with Los Angeles Self Storage and I have always received excellent service, my unit is…read moresecure with air conditioning and they always accommodate with speedy service.

Nope! Taking my business elsewhere. This place is in horrible condition, takes freakin' F O R E V E…read moreR to fix things (the 6th floor was damn near horror movie pitch black for MONTHS. Changing lightbulbs is really that hard??) and ok, they email you out of courtesy, but it seems like I'm getting a, "we will be inaccessible on such and such day(s)," email every time I turn around, that is, when I'm NOT getting a, "We're raising your rent...again" email. The icing on the cake is, the people who work here are rude, sarcastic, patronizing and don't lift a finger to help. I am mildly--but clinically, with the papers to prove it-- learning disabled, and when I requested that someone SHOW me how to get to the other elevator (because the main one was broken AGAIN) she laughed and said, "It's REALLY not that hard" without moving an inch. Packing my shit up and finding a new space asap. The rates are MUCH better at Safeway and Safkeep anyway, y'all! Ditch this overpriced shithole.

My storage unit was broken into most of my personal belongings were stolen -- including clothing,…read moredesigner items, household goods, and important personal effects accumulated over many years. This was not a minor loss it has been financially and emotionally devastating. What concerns me most is not only the theft itself, but the way the situation was handled. My lock was removed and replaced with a dummy lock my keys and the staff keys could not open the replaced lock. There was no proactive incident report offered, and I had to push for information. Communication felt minimal, and there was no immediate transparency around surveillance review or what steps were being taken. For a facility of this size, I expected stronger security protocols and a more urgent, supportive response when a customer experiences a major loss. Instead, the process felt reactive and unclear at a time when accountability and reassurance mattered most. If you are considering storing valuable or sentimental items here, I strongly encourage you to ask detailed questions about security procedures, monitoring, and incident response so you fully understand the high risk. I sincerely hope the facility improves its safeguards and communication so no one else has to go through an experience like this.

They raise rates several times a year, the longer you stay, the more you pay--that should be their…read moreslogan. It should be against the law to do this. It never goes down, always up.

Great unit to have to store your things that you have no use for at the time of seasonings.read more

New management or ownership often leads to ridiculous price gouging. Expect rental increases about…read moreevery six months. Whatever you do, don't be fooled by the introductory discounted rates--initial rate of $330 now $560, in less than two years.

I rented a unit here for some short term storage needs, keeping my things here for two months. I…read morewas very pleased with the service!! The location is clean, easy to access, with lots of space to park. The units are all clean and dry and I never encountered any pests over my many visits to the location while I was storing my things here (and I have had issues at other storage facilities with insects or rodents). Every staff member I interacted with was really helpful and very quickly met my needs. I felt confident that my things were kept safe here and was very happy with the service I received from the staff. I would highly recommend this business for your storage needs.

This facility and staff are seriously top notch. Easy access, units are individually alarmed (you…read moredon't find that often!). Facility is clean, well lit, easy to load in / load out. But honestly the staff is just solid. We're gonna miss this place!

Do not rent here . I rarely leave yelp reviews, but my experience here merits one. I toured Trojan…read moreand was offered a special deal - 3 months at 50%, and after that $120 / month for a 10x5. They put the unit on reserve for a week for me until I was ready to move in. When the day came, I called the unit In the morning to ensure it would be at the above rates we spoke about. They confirmed yes. When I arrived 1 hour later with all my things AND the movers, I'm told that the 50% deal has ended and they also increased the price to $140/ month within the hour. Total curve ball. My movers had to wait on the parking lot while I researched a new place to rent. And of course, I ended up having to pay the movers more for the time wasted. Classic example of corporate greed. The employees at the front desk are nice and helpful but the actual corporation itself is a piece of shit :)

There is a man at the front desk who was extremely rude and openly racist during my visit. All I…read moreasked was what storage unit sizes were available, and instead of getting a simple answer, I was met with hostility and disrespect. Customer service should be basic and professional, especially for a straightforward question. The interaction was uncomfortable and completely unnecessary. I hope management addresses this because no one should be treated that way for simply asking about available units.

If I was rating this business on the Manager alone, Abe, I would give it a 10. Abe was gracious and…read moreefficient and went out of his way to get me the unit that I wanted. He was terrific. The same cannot be said, however, for senior management. One Saturday I was in my unit cleaning and organizing and not bothering anyone. Abe came to me and said that his District Manager saw me on camera and told him to tell me I was there for too long. Apparently, the only customers he likes are the ones he never has to see. DISAPPOINTING.

This place was recommended to me by someone that was staying with me. Rented a closest basically…read morefor $99/mo. The kicker here is that they make you come into the office when you fill out paperwork online, disregard the pin/security code you create, and issue a new one. Also made me buy a disc lock from them because they need to be able to get into the unit if the fire department wants to inspect it(?)? SUSPECT. The lock quality is crap, the key broke off in the chamber rendering the whole thing useless. They also charge you $100 if you are late getting out of the property. I walked out on time, ran back for 30 seconds to punch out of the gate (a requirement) and made it back to the gate before it closed...$100 charge. And they tried to restrict me to no more than 30 minutes within my own unit. Steer clear of this place. Also, they advertise alarmed individual units...they aren't wired that way. Additionally I was told that I shouldn't change my shirt while there because it could lead to "other things" - whatever that means. The employee told me that he didn't want people asking questions...also whatever that means.