I've been with these people for over 4 years I've kept my car there and the place is well…read moremaintained and taken care of he has grown he runs a good business and their top-notch people and if you have any problems all you have to do is talk to these people and they will work with you there's been a couple times I've got way behind on my payments any owner has worked with me and he never raised my rates I would not suggest any other place but these people their family owned and they're great people so if you're going to do any storage give him a chance you won't go wrong and I want to thank them personally I appreciate you all there I thank you so much for the things that you've done for me and help me out thank you again Robert Summers

I'm *very* impressed! This was the 2nd facility I've used for short term storage recently. The…read morefirst place was a horrid experience, rude employees, they offered very short access hours, and these were just the beginning of the nightmare I would be subjected to - in the end, my indoor climate control unit was ravaged by water damage and it was nearly a total loss. When I stumbled upon 24 hour self storage, I had doubts and didn't trust that anywhere I went, nowhere could be this good to be true. Right?? Boy was I wrong!!! Not only was the cost about half of what I'd paid in the past, but I had a larger unit. I definitely took note that the grounds and units were exceptionally clean, as well as quiet! The staff was incredibly kind, attentive and helpful. When it was time to move my belongings out, and to our new home, it was almost bittersweet! Should I ever need another storage facility in the future, I know where I'll go..without a doubt!! Thanks!!!

I do not believe there is any potential for improvement with this company. The level of…read moreprofessionalism was so low it actually shocked me. From the sleazy "used car salesman" approach by multiple employees when setting up the appointment to the complete lack of respect and disregard shown in canceling my appointment on the day of my scheduled move. Every employee I spoke with was located at a "call center" and not even at the actual place of business. The supervisor at the call center who called herself "Jana", then changed her name to Melissa was the worst! I had a contract for services, paid a deposit and was canceled with no explanation. I relied to my detriment on this contract to fulfill a scheduled move on a specific date and time. This is by far the worst company I have ever encountered.

Very Poor Management. Ryan who assume is the dispatcher or manager is very unprofessional and…read moreincompetent. While booking was simple, he complicated this project with his inability to recognize the customer is first. During his courtesy call we discussed morning or afternoon timeframes. I explained an early afternoon appointment would be best for my schedule. We agreed. Early the next morning he calls with a request to adjust his proposal with an additional worker and to arrive in the morning vs the afternoon as we discussed and agreed. At this point this is a breach of contract however I accommodated this company by accepting the additional labor but keeping the schedule timeframe the same. Here is where incompetency takes place. Ryan agreed to the labor and asked me what time would I want the crew to arrive. I gave him a specific time of 12:30. Of course no show. No updates, no calls or explanations. They got my deposit and now no contact or communication. Ryan, your lack of understanding customer service and unprofessionalism has resulted in the loss of this customer and hopefully anyone else who sees this. After reading recent reviews I am happy to avoid his company.

Thanks to Lori we got our storage situated And was able to…read moreuse it we had a little hiccup but thanks to Lori's awesome customer service we where able to get into our storage thanks Lori for your help and patiences

This is my first time using any kind of public storage. I found Public Storage on line, and there…read moreprice was a bit cheaper that others I was looking at. The location was also a factor for me. I did everything on line thru the website and email. I rented a small unit for a reasonable price and everything was very easy. My unit was ready within a day or two.

Peace of mind, very friendly, courteous and prices are very reasonable. my wife and i have used…read morethis facility on multiple occasions. From when we moved to Louisville in 2017 until now. Shannon and her team are Always there for us and anyone who needs storage. A+

The units were clean and the staff were pleasant and really easy to deal with. I will definitely…read morebe back the next time i need space

i was gonna use this storage by it being my first time and all but after i had read that one lady…read morereview i will take my business elsewhere because if they can do that to her they will do that to me and i live in old louisville i will have this on facebook......

I had a HORRIBLE experience here. I walked in the store May 31 to give notice with the Manager and…read morereserve the free truck. I was to move out on the 9th. He explained to me that it was a 4 hour block for the truck unless I wanted to extend to a whole day in which case would be $22 dollars, he then quoted my price for the month of June and notated it in the system. I told him I would need to check with the time frame and asked if I could come back the next day to confirm the time frame and he said I could call. The next couple of days I called each day but I waited over 5 minutes for anyone to answer and eventually hung up. Finally I got a lady at the answering service to answer who said she would relay my message to the store who would give me a call, but no one did. I walked in on the 5th because I didn't want to be late. The store manager was there again and confirmed my move out date and the time frame in which I would move with the truck. He corrected my amount owed for the month and I paid it with him in the store. The next day I received a delinquent email- I replied to it explaining that I paid my balance with the actual manager. The manager responded confirming that my account was in good standing and confirmed my truck rental. On the day that I am to move out, I can't get through the gate. I then speak with Mike who was EXTREMLY rude. Instead of listening to me and looking at the email conversation that I had with HIS manager, he accused me of not paying my rent, and not even reserving the truck, EVEN THOUGH I let him read the email his manager sent me. He kept saying he didn't know who I talked to and proceeded to tell me that there's nothing he can do about my code not working. He then asked me how I would be paying the $100 deposit to rent the truck and I told him I didn't bring $100 to give him and No one told me abt a security deposit. He was so rude that he responded and said I would still have to pay it and couldn't do anything about what I was told .... my brother and father came in because they heard me getting angry with this man- AND this man was raising his voice at me... AS IF HE WAS IN THE RIGHT!!! Once they walked in HE STARTED CHANGING HIS RESPONSES... but I guess he didn't realize they had heard the ENTIRE conversation. I had to call EVERY TIME I needed to get IN AND OUT of the gate PLUS IN and OUT of the building while I was moving out that day but even before that, They had my unit yellow tagged and instead of him walkin with me to fix my lock, we had to run back to the office to get him (we were in a 4 hour time frame with the truck to move out). HIGHLY INCONVENIENT Rude, NO customer service and extremly inconvenient! I WOULD NEVER RECOMMEND THIS PLACE- good luck!

Great service. Lady at counter offered me a alternate drop off location and a $100 savings if I…read moretook it there. It was the same distance from my house as the location I was going to use so why not. They were very friendly and the guy in the parking lot who hooked up the trailer was a nice man as well. Very welcoming environment and will use again if needed.

There only ones who have cargo vans available so have to use them .very rude unpleasant people they…read morelack customer service skills .was here from Florida handling my mother in law estate with my wife . Was working with a main GM over them .. Who knew all the details and everything going on? It was duly noted, my wife already upset from her unexpected passing of her mother. She gets a phone call that the cops have been called for theft of a truck which we had paid on and the g. M knew we were paying the full amount in a few days after the state was settled. They called her work, leaving voicemails for theft. She lost her job Still hasn't got her job back to this day over this and they have nothing to say they're inconsiderate, and they all need to be fired when complained to the g. M he took care of everything on the truck. Rental part couldn't do anything for my wife's job. And everyone still works there even though they need to be fired.

I don't know why they have 1 Star, the staff of this place is concise of payments, usually in their…read moreoffice, and respectful to everyone. Also, I've never had someone just break into my storage because they monitor every aspect of the lot! Thank God they are close by! Keep up the good work guys!

I have been renting a unit there for a few months now..they decided to raise the cost and never…read morenotify me, thats against there policy. They still charged me extra with out saying there sorry or nothing. They could have worked out the diffenece ...wow $10 ...i would have worked that out with ANY of my customs.