SUPER clean!! Like no storage facility I have used before. Very friendly and helpful office staff…read more Mom and Pop business that actually care about customer service and don't nickel and dime you like the big guys. Highly recommend!!

From the owner: Ark Road Storage on 108 Ark Road in Lumberton NJ provides clean, secure, affordable Self Storage…read moreUnits with 24/7 access. We are equipped with logged gated entry and 24-hour state-of-the-art video monitoring. We are tractor trailer-friendly and can provide exterior parking for cars, trucks, RV's and trailers. We offer many different sized units, and climate-controlled units are available. Climate Controlled 10' x 25' Units with Outside Access. Great for Classic Cars & Antiques. 24 Hour Access - Keypad Entry - All Units Ground Level - Climate Controlled 5x5 to 10x25 - Non-Climate Units 5x10 to 16x35 - Boats & RV Parking - We Offer Low Prices for a State-of-the-Art Storage Facility - We are Conveniently located for easy access 24 hours - No Elevators - Secured Exterior Parking Available - Our Facility Can Accommodate Any Size Moving Truck

I'm a repeat and just recently a customer here again. Moving, packing, storing and just the whole…read moreprocess of relocating ones life can be super stressful. It makes matters better and that much easier when the reps for truck rentals and storage are courteous, upstanding and helpful. When they not only do their jobs but give service with a smile and offer sincere interest in helping you along your way, it begs the small effort for a good review of satisfaction and appreciation. I can get into the details of my particularly hellacious moving scenario but I'll save y'all from it. I'm sure we all have em. But Ryan helped us meticulously and promptly! Thanks Deb on the phone and Ryan Murphy, manager at ESS cherry hill old Cuthbert

First time visit…read more Tractor Trailer accessible Friendly staff Open 7 days Sells boxes too

very very rundown place half of the lights work the concrete is uneven and very unstable. The units…read moreare dark and smelly. people come and go the gates stay open. Anybody can get in here not very secure. I only see one camera the whole place needs a makeover horrible horrible place to keep your stuff. It feels like a dungeon.

It was exceptionally easy doing an online rental from inception, all the way through to having the…read moremovers meeting me and accessing the storage unit with me! I found the office staff to be especially attentive and willing to help whenever there was a question. This location was exceptionally better than even other extra space storage (ESS) locations nearby, (as we have used others in the past). And while their (other ESS locations) layout may be slightly more spread out and/or clearcut, (this one is a bit tight and slightly confusing to find certain units initially) it DEFINITELY does not outweigh the poor communication and inefficient office staff at the other ones!!

The staff are very nice, but the main overhead door has been broken for months, which compromises…read morethe security for which I am paying. This week while I was there, the elevator was not working either! Not enough carts at times as well. Saw some bugs during the summer - ewww!!!

They started me off with an acceptable rate of $118.69 per month, and within 4 months they…read moreincreased my payment to $202.92. Almost double the payment! I would not recommend this place to anyone! I have read about them doing this to several customers. Talk about a price gouging ! It seems like all businesses nowadays do not care about taking advantage of their customers

The facility is great. It is clean and I think the staff does a good job…read more The issue is my rent has soared over the last few years. I started renting about 4 1/2 years ago. With tax and insurance I was originally paying around $190. Over the last few years it then went to $273.30 and my new rent is $344.74. It went up +26% year over year. Who does that? I bet the cost of running the facility did not go up that much. Did I try to get a lower rate. Yes, and the answers were always no. No relief at all. Disgusting!

I began a contract with my local Public Storage on 3/3/21 at a rate of 77.30. It was rasied the…read morenext month to 79.97. Three months later it was raised to 92.78. Less than a year later it was raised to 126.88. Less than a year later it was rasied to 146.08.a year later 183.40. Six months later it is now 229.24. I just left the company. So you can see how the company fucks with its customers by having you store all of your stuff, and then, knowing you are kinda stuck, jacking up the price. I my case it more than coubled in cost in about three years. (77.30 - 229.24). There is somethng very wrong with their tactics. They also don't have 24 hour access, which can make it very inconvenient. If you are looking to store items make sure you check out the reviews of other companies. If you are a lawyer...I bet there is class action suit potential with this business.

My experience with Award Self Storage was nothing but superb. Rob, Tiffany and Norma were always…read morethere to answer questions or help me figure out the lock! It was always clean and well-kept. Sadly, they were recently bought out by something called MyPlace Storage--the service is nonexistent; not open when they say they are; secure entry gate is broken and remains open; the garage door where you unload and load your belongings is broken and remains up; and, worse, the doors to the hallways leading to all the climate-controlled units are open to anyone and everyone. I will be looking for another storage facility now that Award has left the building ... Not recommended.

While transitioning to my new place, Award Self Storage carefully stored my things into a…read morereasonably priced and sized storage unit. This storage facility was perfect for what I needed for a few months. I rented a climate controlled unit that included storing my cozy couch! Once I removed my things out of the unit, the items were exactly the same. If you rent a climate controlled unit -- you can only go into your storage unit during their business hours. Award Self Storage offers: a truck to move-in (did not use), along with several boxes and 2nd month rent for FREE! The facility sells boxes and such for typical moving needs. They also have carts inside the storage building to assist with moving items. Overall, this establishment did it's job and I had no issues while there. Also, the staff are nice and helpful when needed. Award Self Storage is 20 mins from Philadelphia which was a major plus!

UPDATE from below issue which was apparently due to a staff member not usually at this location: we…read moredid have a miscommunication issue but Amy the manager was off for the 2 days we had this issue (just our luck) and once she returned this morning within the first not even 20 minutes she called to rectify the situation... HER customer service gets a 10 out if 5 because she was definitely ON IT. This explains why this location has such great reviews. Thanks Amy! Original issue: Online move in process was great. My family has had a storage unit here for about 2 years...no issues. Then I decided to get another unit. Unfortunately, the gate is broken so when I went back to put things in the unit I couldn't get in the gate. Came back in the morning before work to try again, still no luck getting in. Turns out the gate is broken and we weren't told this when getting the unit. I dont mind the gate being broken- thats perfectly out of their control and they will be fixing it within about 10 days they said. My issue is with the fact that I wasn't notified, the sign on the gate remains indicating that it is open from 6am to 9pm, so twice I went within that time frame and couldn't get through. After calling this morning the person answering talked over us and wouldn't let us explain that the sign on the gate should indicate the ACTUAL CURRENT TIMES YOU CAN ENTER. Literally she hung up after talking over us and saying what she had to say. Now all my stuff has been sitting in a car overnight which isn't safe, and my one request that the times on the gate AND the website be reflective of actual times you can enter the property went unheard. Tried calling general customer service but it just loops you back to your local one. Again- the issue isn't in the gate being broken its the lack of competence and ability to effectively communicate current changes in time. I'm going to need them to get it together and do better.

Rodney has been very helpful and responsive to my call and questions. They have a great facility…read moreand location; however, their rate increases every few months is not a good practice.

Everything went well they were on time very professional worked very hard There quote was exact and…read morethere were no hidden charges

Had an AMAZING experience with the two gentlemen who actually moved the furniture, but dealing with…read morethis company was awful. When I initially called to get a quote, I was given one number by one person. I agreed to that rate and received my confirmation after giving my down payment. The day before my move, I still hadn't heard from them regarding what time the movers would arrive. When I called to inquire, I was told that my original quote was wrong and that I would have to pay around $200 more. I was irritated, but was already set to move the next day, so I agreed to the new quote from this new person. The movers arrived 2 hours before the scheduled time (not their fault, once again the fault of the company), and they were LOVELY. Such nice men, friendly, and did an excellent job. After they had finished, I received a call from yet again a different person asking to settle my payment. This time, it was FIVE HUNDRED more than my initial quote. I was baffled. I explained to this new person my situation, what the previous two people had told me, and why I certainly wasn't going to agree to pay that much more. She understood, talked to someone else, and lowered the price back down closer to my 2nd quote (still higher than the original). I would never recommend this company. The movers themselves were so wonderful, but sadly dealing with everything that company put me through was not worth it.

These guys managed to damage my car with a basic hitch installation and then acted genuinely…read moreconfused that I expected them to take responsibility. Don't worry, U‑Haul, lesson learned. No more trucks, no more trailers, no more storage units, and definitely no more "professional" hitch installations. I've spent plenty of money with this company over the years, but congratulations -- you've convinced me to stop. They installed a hitch on my vehicle last year. After a while it started making a loud creaking noise. I brought it back, and they told me the installer had over‑torqued it. He "fixed" it -- or so he claimed. A month later, the noise was back. So I took it to their legendary "Master Hitch Mechanic" in Mt. Laurel. Because nothing says expertise like a self‑appointed title and a faded U‑Haul polo shirt. Shockingly, he didn't perform any miracle repair. What he did do was show me the real problem: the hitch had damaged my frame. Fantastic. He handed me an insurance brochure like that was supposed to solve anything. I filed a claim, it was denied, and now I'm stuck with a damaged frame thanks to their incompetence. And here's the best part: after doing my own research, I found out this is a known issue with this hitch. U‑Haul should be covering the repair and taking it up with their supplier. Instead, they shrugged and walked away. As far as I'm concerned, this place is run by crooks hiding behind an outdated, faded orange sign. Do yourself a favor and take your vehicle to an actual hitch shop -- one where "expert" means more than a name tag and a torque wrench.

My rating doesn't necessarily reflect this location. However, I was hit by ice and snow coming off…read moreof a Uhaul from this location. The driver stopped and gave me all the information I needed to make a claim. I reached out and was told to email the claims department. I have at this point emailed 3x and have received NO RESPONSE. Very poor customer service. Luckily I was not seriously hurt, but I still expect a response concerning the damage caused to my vehicle. Very disappointed, and will not give up.