I do not recommend! They go up on your rent every 3 months after you sign up terrible! I didn't sigh up for random spurts in rent people are living off budgets. Dont lose your belongings playing with these people read more

my storage fee was $30 the first month, June 2024, $1 plus an administrative fee. Then it was $178 and slowly started creeping up and then September they said it'll be raised up to like $268. this is for a 10x15. Mind you, I just got the unit because I lost my house and needed to store my belongings until I moved into my next home. They're out of their minds charging almost $300 A month for a storage unit. Therefore, I will never do business with this company again. read more

My experience was excellent. I met with Carter. It was explained to me what we needed to do to get the best out of our move. Carter politely walked us to our unit. It was a puzzle at first, but then Carter point out a way for us to local our unit with ease. Carter asked if there was anything we needed and offered a dolly ( flat Bed pully) and we were in and out in no time. I really appreciate that Carter fully understood our needs and was extremely patient and understanding. We visit three times in less than a month and each time Carter was there willing to assist with our needs. Thanks for all you do! read more

Terrible!! I never moved my things in because the access code did not work. I had to leave my stuff in the parking lot with a tarp over it. Property manager would not answer the phone from the number I was given I was there after hours with a U-Haul that I rented. I had to get it back so I could not keep the stuff on the truck. My stuff was on the opposite side of my storage unit which I did not know so now I have to cart everything across a far distance which would take me forever. I decided to take my stuff somewhere else with another truck much easier. But now I'm out $50 from Public Storage and another $80 for the truck. They charge me for a lock. Never told me they were going to do that and I still have not been refunded for that. I've called and asked for it. I was told you need to show them your lock and they will refund it which they have not done. Also, the first months rent free thing is bull because they charge you a fee of $30 and the lock fee and then they hit you with insurance. read more

Public Storage - My stuff unable to get in the building, but I was charged anyway. - Self Storage Near Me - New Castle, Delaware

Hard to reach front desk. The attendant was clearly stretched thin. Also, this location did NOT feature carts or dollie's for our move in. We were told they get locked up at 5:30 or "they'll go missing". Yet the place is open til 9. Every first time move in should feature a dolly regardless of time!! We had to unload an entire uhaul on a dock that was meant for an 18 wheeler and then one by one everything through narrow doors and hallways. Every door and entrance gate requires you to get out and input your code. Even to leave, it's on the wrong side of the exit. Talk about adding insult to injury on an already stressful move. If I had known these details ahead of time I would've went with Extra Space on 13. read more

Public Storage They have made it so easy for me to store my belongings. I have a pretty spacious unit for a great price and it is easy to access without any issues. They are both clean and safe. I definitely recommend Public Storage to anyone in need of a good storage unit. read more

Rented a unit online a half hour before they closed yesterday. I got to the office 5 minutes before they were closing on Sunday (yesterday). Amanda saw me frantically running trying to find my unit so I could return the lock they provided because I already had my own. We both got to my unit together. She told she came to help when she saw me running. She offered to help, brought me to the office, gave me a map and answered my questions. She never made me feel rushed. Amanda is an excellent person to have working for you and in my case helping me. I will definitely recommend this location because of Amanda's excellent service. read more

Easiest move in ever! Registered and paid online. A few days before move in I received an access code to the facility. Upon arrival I was pleased to find a VERY CLEAN facility that is well maintained. I arrived before office hours and was worried about how I was going to collect the lock that I pre bought but much to my delight it was waiting in my unit when I opened it! Very convenient! read more

Very easy to communicate. Very clean access. I thought the experience was going to complicated and involve multiple encounters with unnecessary people, but it was great! Thank you read more

It is certainly a no hassle facility. You can zip in and out. It is clean and a newer construction. Wish they had a map for the facility and a few complimentary carts. Overall a great experience and a very prompt and courteous customer service read more

This location doesn't has one cart for you to use and they lock it up after their office staff leaves (which is @4 or 5). So, don't need to move a lot of things or even heavy things in or out after that time. They don't let you use the dumpster if you need to throw something away, and they don't even have garbage cans throughout the storage unit area. They don't have preventative measures in place to ensure your unit doesn't get infested with bugs or roaches (bomb before you put your things in AND while they're in the unit!). They sent out a notification that they would be going up in the rent from $130 to $187 in December. A 10x15 is NOT worth almost $200! Don't lose your key to your lock. They won't cut the lock off; you have to pay a locksmith to come do it (knowing they have a cutter. How else do they get in to auction your unit?). They just give you a lot of "No's" and "We can't"! I'm just thankful I'm leaving. read more