Brenda was wonderful with helping me get settled in and settled moving out. Would recommend public storage to all

Using the online check-in was very difficult bc the gate would not accept my code & then my unit was very difficult to find. I paid my July rent but had to suddenly move my stuff out on 7/3 & I received no refund. It seems as if they would have preferred me to "skip out" on rent as opposed to being responsible & paying the amount agreed on the 1st of every month. Had I known I was moving out, I wouldn't have paid but it was unexpected & an emergency. Most storage places will only charge you for the days you used the unit & refund the remaining rent. NOPE. Not Public Storage. They kept my entire $80 for 3 days of actual usage. + getting calls back or being able to talk to anyone in the office was extremely difficult! I always had to call the main # or finally start using the Chat feature on their website. read more

Great price, Brenda was amazing and is a valuable employee who was a great help, thank you

so far so good, but the overall experience has been clunky. i would say they need better customer support considering there's no employees on site. read more

Public Storage - contactless office - Self Storage Near Me - Orland Hills, Illinois

Horrible customer service. A manager who cant help a customer shouldn't be a manager. I work in customer service and this place has none. I will not remove this review I dont care how many times corporate calls me. This review needs to be public. Even if you cant help the customer you should never just say no no no. Atleast make the customer feel like you're trying. It's not about money but about principal People need to know the truth read more

So far, so good. Reserving a space on line was very easy but arranging payment on line was not possible for some reason. Fortunately, Brenda resolved whatever the problem was and ushered us through the process, showed us the unit, explained the facility, insurance option, app functionality, payment details, etc.. She was very pleasant, efficient and knowledgeable. Clearly knows her stuff. read more

Brenda was a pleasure to work with, very helpful and showed us where our unit was and how we can even set up gate access from my cellphone!! Thank you Brenda read more

The worst they are a rip off you cannot access your property 24/7 like they say they raise rent every 90 days but give new customers cheaper rates customer service is absolutely horrible whether online or in person or on phone read more

Great prices, super fast setup, and very clean. Took less than 10 min to complete the paperwork and get the storage unit. Worked with Brenda (manager?). She was great...very fast and helpful. read more

I got behind in my monthly payments. They auctioned off everything in my locker. I GOT NO PHONE CALL, EMAIL, LETTER, OR TEXT.....ABSOLUTELY NO NOTICE ! I wanted to contact the person who won the auction to try and get some personal items back, like college degrees and family photos. They refused to give me any information. I contacted the national office and sent a letter to the president and vp, and never received a response! read more

Public Storage is simply a bad place to do business with. Along with the frequent rate increases you will experience without notice, they assess unreasonable late charges when you are tardy paying the rate increase you were not made aware of in time to do anything about. I received my notice of a rate increase in the mail yesterday, 3 days after they've already assessed an exorbitant late fee for the past due amount on my account, even after I immediately processed my payment for the amount of the increase and communicated that to their agent. They are absolutely world-class at communicating your past due late fee, but seem to suck at letting you know there's been a rate increase! read more

Thanks Brenda for the quick service. Easy to set up, easy when you're finished renting. Definitely would go back if I need a storage unit in the future. read more

Brenda is wonderful, just got the unit hope everything stays that way! Hope they don't start jacking up the price after a month, people have told me they will, I shouldn't have gone to Public Storage, we'll see! read more

Brenda was an acceptation help and very insightful. Everything was made clear and concise. She also related to the things I shared with her as to why i needed a unit. I will be a lifetime user of "Public Storage". read more

Brenda is ok except she doesn't document when you close out your unit then they try to extort another months rent. You leave in July speak to her directly told you are all set and two months later you will get calls from a collection agency for August rent. You try and discuss with her manager and can't get a call back. Very questionable location I would avoid if I were you read more

Brenda (26407) was awesome! She stayed late to help us sign in! So friendly and helpful! The storage facility was nice too!!

Brenda (26407)was amazing very helpful and patient with us. She was very personable and caring when some crazy rude women and her mother sped through the drive way and almost hit us. Brenda confronted that rude lady (nicely put) and told her that she almost hit me and to my surprise the women responded that I shouldn't have been in the middle of the street... Wow really?? I was very impressed that Brenda went out of her way to say something to the very rude women in my defense she showed great customer service and care for her customers... Thank you Brenda for your kindness and thank you public storage for employing her she truly is a asset to your company... read more

Brenda does a great job. She's always very friendly and upbeat and a pleasure to do business with. The storage facility is kept clean and we had no issues at all. read more

Brenda was very helpful, nice, and funny. She is very personable and great at what she does. I highly recommended this location.

this public storage facility is located in the best suburb of the southwest suburbs of chicago. And they have 7/24 police protection in all of chicagoland . i have used this facility several times. Never had a problem. read more

Great experience at this location. (26407) Brenda is the greatest! Always friendly and helpful and ready with a lollipop for the kids. If I ever needed to use a storage place again, I would go out of my way to use this location. read more

Great Service!! Brenda is always friendly and helpful with everything! Great Experience!

Brenda is a gem! She is so helpful and accommodating to the customers needs. Thank you for all you do! Your services haven't gone in-noticed. read more

The rent increases do not make sense. After paying on time for 18 months, my rent was increased by $40. I was forced to move out and take a unit at another Public Storage literally a half a mile away for less $$ than I was originally paying for the same size unit. I'm saving $$ but inconvenienced by moving. Pricing makes no sense. Why inconvenience good paying customers to reallocate to another nearby Public Storage? Called customer service. They have no explanation and no remorse. read more

Do not use this Public Storage location it is very unscrupulous. I made a reservation online for a unit for $65.00 per month. When I received my emailed agreement, because they could not provide a paper copy of the agreement onsite during check-in, the price went from the reservation price of $65.00 per month to $115.00 per month. The manager stated I had to buy their Public Storage Insurance, stated I had to use their lock and wanted to know in detail the items I would be storing in my unit and they provided me a lock. The rental agreement cleary states that I did not have to buy Public Storages insurance, states that I could have provided my own insurance which is what I asked and states that I am to provide my own lock. I find this Public Storage location and manager very untrustworthy and shady. I cancelled my agreement the next day, because I never moved anything into the unit, which was another nightmare and I am still trying to get the misrepresented charges refunded. Do yourself a favor and avoid this place like the plague. It is bad news. read more

I have been a customer at this Orland Hills, IL storage facility and couldn't be happier about the service and upkeep at this facility. The facility manager, Brenda has been terrific and is extremely professional. My move-in to my initial storage unit went smoothly, and then my move-in to a second unit went just as smooth. I just combined units, so had to move-out of the smaller unit and Brenda was very helpful and processed my close-out of the one unit without any problems. I highly recommend this storage facility. Ed L. read more

Brenda is VERY friendly and helpful. Nice, clean facility. We highly recommend!

I used Public Storage for the first time yesterday, and Brenda was the sweetest woman ever!! She helped me get exactly what I needed, we had a great time chatting about random things, made me feel like one of her girl friends !! That's two great ladies I had a chance to meet and do business with in the same day from the same company. Public Storage really does a great job hiring the right people and helping customers through the stressful moving process. Thanks guys !! read more

This place is awesome! As a first time storage renter, I was a bit hesitant, but Brenda was fantastic. She gave us a tour of the facility and answered all of our questions. She was so knowledgeable and made us feel confident storing our items. I would highly recommend this location to anyone looking for a positive renting experience. Thanks Brenda! read more

Brenda was so patient in reviewing all the policies and explaining everything. She could commiserate with me in the storing of my 97 year old mothers things. She "got" how my mom saved slivers of soap for future use. I threw the soap slivers away, but she understood how those who survived the Great Depression reused and recycled before it became the standard today. Public Storage is fortunate to have her representing them to their customer base. Highly recommend this facility and Brenda! read more

I arrived 5 minutes before closing to sign the paperwork for my annual car storage. Brenda could not have been nicer during the process...took her time to fill out the papers and even took more time to show me the unit even though it was past closing time. This is my third year storing my car with her and she is always a pleasure to work with...a true asset to the company! read more

Brenda is so friendly & helpful!! She is very knowledgable and provides great advice. I come to her for my storage and moving supplies. And her store is always so clean!! read more

Brenda was a tremendous help! Has a positive attitude and is fun to do business with. Very nice to see someone with great people skills running this place. I would recommend this place to anyone. read more

DO NOT USE!!!! The longer you stay the rent just keeps going up. Mice were in my unit and there was no food in the unit ever. Items came out with mold smell too. The only up shot was Brenda who was always very nice to deal with. read more

We've had the unit for a little over a month. Brenda was very helpful and courteous during our sigh-up and each time we've seen her since. So far - so good!! read more