They came, they picked up and maneuvered the item I had hired them to move, and the dropped it off…read morewith out damage.

If I could give a zero rating, I would. This company is a complete scam!…read more I booked my move two weeks again for a move tomorrow. My friend and I live in the same complex and moving to another unit across the parking lot. So, we need her place and my place moved into one space. We have packed everyone up and though we were ready to go. They called me to confirm my move today and spoke with Chris. We went over the items and then the price. He even threw in a free kitchen packing kit and said the guys would help. Cool. He also gave me discount and I was happy. Kion calls me an hour later asking me to confirm the move. What? I spoke to Chris. We go over things and he tells me we are good to go. I am emailed a confirmation and then see a different price. I call back and speak to him again and he says, oh, that is an estimate but we would be done before that price. Then, I get a call from Mike. He wants to confirm my move and inventory. What the heck? He says his notes are confusing so he wants to check. We go over things, AGAIN. He then tells me that it sounds like more work so, he is going to send 5 guys instead of the original 2 guys and a truck because it's gonna be a big job and that it would take 9-12 hours and double the price that I was told. Umm, what? For a 2 bedroom apartment?? He tells me I can speak to his general manager, Kion. I literally confirmed with him before! I literally start crying because I am already stressed from preparing to move in a timely manner before the 31st. Kion and I speak again and he won't even let me get a word in and trying to say that the numbers Mike estimated are correct and that there is no way it wouldn't be a full day job. I cancelled, he says he will return my deposit and then transfers me to customer care where the guys asks me what can he help me with? You tell me, sir. He hears me out and says he need to speak with Kion to get his perspective and will call back. No one has called. Lesson learned to NEVER USE THIS COMPANY.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Nice facility and helpful employees. I asked to have the door of my new unit adjusted to open and…read moreclose properly and was taken care of immediately! Thank you

Amazing customer service!!! Keisha is outstanding and very welcoming. I appreciate how…read moreknowledgeable she is!! Definitely made the move in process swift and easy. And the value, can't beat it in this area.

They just DOUBLED our rate after 3 months. We didn't sign up for an introductory rate or anything…read more(or, if it was, they hid it well). Seems very much like they waited long enough for us to move our stuff in in the hopes we'd just stay and pay. Cancelled today. It's a shame because it is a nice facility and was very convenient, we'd have stayed long term otherwise. I left the above on Google reviews as well, and the owner replied with some excuses: --"your rate is not guaranteed over the life of your rental" -- I didn't expect to pay the same rate forever, but DOUBLING after 3 months?! --"Rates are adjusted periodically due to market value" -- what happened in the market in the past 3 months to necessitate a 100% rate increase? Also: there are several empty units next to ours, so it's not as though demand is especially high. They also sent the rate increase notice in a very small, plain, nondescript mailer; clearly hoping we wouldn't notice it until a few months into the new rate. Why not send a text or email with this info? Shady practices all around, very disappointed.

Impressed! Prices were the best in the area. The folks at the facility were very friendly and…read moreproactively helpful. Got to the facility and it had a security fence and keypad gate, unlike many facilities, which was a huge plus. Got inside and the place was spotless. Super nice, and they had a bunch of big carts available for bringing in your big storage containers and such. Highly recommend!

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

Mike and his team are friendly, professional and adaptable. I underestimated how much stuff I…read moreneeded moved but they made it happened. I moved out of state and they got everything there quickly and in tact. HIGHLY recommend them!!!

Mike seemed like a decent guy. The first time we both worked out an agreed time frame for the move…read moreand then he changed it to a later time without asking if I was ok with and he and his movers were also really late showing up to my home.I already knew no reputable moving company would ever ask for their money up front like he did with and also felt like he forced me into tipping his guys way to much money, half of which was before they stayed to move my belongings. when I was ready to go back and do a walk through after his guys left, i honestly can't put into words how many of belongings that left behind of mine and my little boy. Mike and his movers would be the last movers I ever recommend anyone to us.

Excellent service and timely manner!! I have nothing but the best to say about Tri-State…read more My husband and I recently moved from Falls Church, VA to Washington, DC and this was the third time we've used Tristate Moving and Storage. The last time we used them was in 2012 and they remain an excellent moving company. The movers arrived on time, they were very polite and pleasant, and they worked really hard. We were not very well organized and there was still a lot to pack when the movers arrived. They did a great job packing and, as far as I can tell (we're still unpacking!), there was no breakage at all. The job turned out to be longer than predicted (due to our lack of OUR organization) and there were stairs involved but the movers didn't complain, had a great work ethic, and got all our belongings to our new home. We were very pleased and recommend them without reservation.

BEWARE DO NOT USE TRI STATE MOVER IF YOU WANT YOUR FURNITURE INTACT…read more I used them to move a month ago, they broke everything my couch, marble top dining table.. too much to mention.. I called Linda immediately she pretended to be upset and promised to resolve my issue. She's a liar all she did was pacify me with empty promises, everyone I called her she would have another excuse that she hadn't spoken to the owner yet. Now they won't take my calls or respond to email and texts, I will be suing Spare yourself the aggravation and read reviews before you hire a mover

The movers were friendly and helpful. They were on time and finished the job quickly.read more

I loved Felix, she was very nice and quick with packing my items. I had Chris come pack before. I'm…read morenot sure who packed my dishes by I did have several broken plates, bowls and a vase. I had a pretty hectic move in day because of my personal oversight on what I needed day of move. I will say the mover driver was a bit predatory because they had to wait for me to get my cashiers check and it was a Sunday where all banks are closed. He said he would have to charge me for the wait time but then when it was time to pay made it seem like he made that up as a way to get more money out of me and said he could just apply the wait time fee to the tip instead. I did not appreciate that as I was already planning to tip. I will say when the company I used previously I did appreciate that they wrapped everything they moved. This company did not do that I'm not sure if it is something they offer and it's just extra. Overall my biggest issues was with the movers and that I lost a few items but overall a decent experience.