Swift,courteous, and professional. Appointment schedule met. A nice experience. The customer…read morematters.

If I could give a zero rating, I would. This company is a complete scam!…read more I booked my move two weeks again for a move tomorrow. My friend and I live in the same complex and moving to another unit across the parking lot. So, we need her place and my place moved into one space. We have packed everyone up and though we were ready to go. They called me to confirm my move today and spoke with Chris. We went over the items and then the price. He even threw in a free kitchen packing kit and said the guys would help. Cool. He also gave me discount and I was happy. Kion calls me an hour later asking me to confirm the move. What? I spoke to Chris. We go over things and he tells me we are good to go. I am emailed a confirmation and then see a different price. I call back and speak to him again and he says, oh, that is an estimate but we would be done before that price. Then, I get a call from Mike. He wants to confirm my move and inventory. What the heck? He says his notes are confusing so he wants to check. We go over things, AGAIN. He then tells me that it sounds like more work so, he is going to send 5 guys instead of the original 2 guys and a truck because it's gonna be a big job and that it would take 9-12 hours and double the price that I was told. Umm, what? For a 2 bedroom apartment?? He tells me I can speak to his general manager, Kion. I literally confirmed with him before! I literally start crying because I am already stressed from preparing to move in a timely manner before the 31st. Kion and I speak again and he won't even let me get a word in and trying to say that the numbers Mike estimated are correct and that there is no way it wouldn't be a full day job. I cancelled, he says he will return my deposit and then transfers me to customer care where the guys asks me what can he help me with? You tell me, sir. He hears me out and says he need to speak with Kion to get his perspective and will call back. No one has called. Lesson learned to NEVER USE THIS COMPANY.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

They just DOUBLED our rate after 3 months. We didn't sign up for an introductory rate or anything…read more(or, if it was, they hid it well). Seems very much like they waited long enough for us to move our stuff in in the hopes we'd just stay and pay. Cancelled today. It's a shame because it is a nice facility and was very convenient, we'd have stayed long term otherwise. I left the above on Google reviews as well, and the owner replied with some excuses: --"your rate is not guaranteed over the life of your rental" -- I didn't expect to pay the same rate forever, but DOUBLING after 3 months?! --"Rates are adjusted periodically due to market value" -- what happened in the market in the past 3 months to necessitate a 100% rate increase? Also: there are several empty units next to ours, so it's not as though demand is especially high. They also sent the rate increase notice in a very small, plain, nondescript mailer; clearly hoping we wouldn't notice it until a few months into the new rate. Why not send a text or email with this info? Shady practices all around, very disappointed.

Impressed! Prices were the best in the area. The folks at the facility were very friendly and…read moreproactively helpful. Got to the facility and it had a security fence and keypad gate, unlike many facilities, which was a huge plus. Got inside and the place was spotless. Super nice, and they had a bunch of big carts available for bringing in your big storage containers and such. Highly recommend!

After going through a pretty traumatic break up and having to move unexpectedly, I immediately…read morecontacted Bookstore Movers through Yelp. I had had a great experience with them just last year when I last moved and knew they'd be able to get the job done again. My project was immediately responded to and they were able to help me move two weeks later on their soonest available date. The three movers, Pat, Renaldo, and Kevin were incredible. Communication leading up to the move and theday of was great. They were able to move all my large furniture within 2 hours. Everything was wrapped carefully and efficiently. They were kind and thoughtful, helping me make adjustments to the furniture layout once we got to the destination. Their positivity through one of the hardest situations I've ever gone through was much-needed and made me feel confident in entering this next chapter. I even had a last minute change to the destination (originally everything was going into storage but I ended up finding an apartment just in time), and the professionalism and patience from the entire Bookstore team through this change was excellent. Pricing was reasonable yet again and came out to about $500 (excluding tip) for the truck fee and moving of 16 large items. Thank you Bookstore Movers for helping me when I needed it most!

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

Mike and his team are friendly, professional and adaptable. I underestimated how much stuff I…read moreneeded moved but they made it happened. I moved out of state and they got everything there quickly and in tact. HIGHLY recommend them!!!

Mike seemed like a decent guy. The first time we both worked out an agreed time frame for the move…read moreand then he changed it to a later time without asking if I was ok with and he and his movers were also really late showing up to my home.I already knew no reputable moving company would ever ask for their money up front like he did with and also felt like he forced me into tipping his guys way to much money, half of which was before they stayed to move my belongings. when I was ready to go back and do a walk through after his guys left, i honestly can't put into words how many of belongings that left behind of mine and my little boy. Mike and his movers would be the last movers I ever recommend anyone to us.

BEWARE DO NOT USE TRI STATE MOVER IF YOU WANT YOUR FURNITURE INTACT…read more I used them to move a month ago, they broke everything my couch, marble top dining table.. too much to mention.. I called Linda immediately she pretended to be upset and promised to resolve my issue. She's a liar all she did was pacify me with empty promises, everyone I called her she would have another excuse that she hadn't spoken to the owner yet. Now they won't take my calls or respond to email and texts, I will be suing Spare yourself the aggravation and read reviews before you hire a mover

STAY AWAY This is the worst moving company ever please be aware they lie and they cheat they also…read morehave gypped money from us they have overcharged for the move they kept our stuff destroyed stuff have refused to pay back as well as being very rude and deceiving on the phone please stay away and be where of these scam artist who will lower you out of money for them! SUCH A SAD AND Disappointing move! Desana

Nice facility and helpful employees. I asked to have the door of my new unit adjusted to open and…read moreclose properly and was taken care of immediately! Thank you

Amazing customer service!!! Keisha is outstanding and very welcoming. I appreciate how…read moreknowledgeable she is!! Definitely made the move in process swift and easy. And the value, can't beat it in this area.

Charm City is the best for moving services. The office staff is very responsive and updated my…read morequote as we packed boxes and moved some furniture. Make sure your distance is accurate, as that greatly affects your price. The team who moved us were efficient and fast but didn't take risks that damaged items. They took our narrow street in stride and got us out of one house and into another in 2 hrs. I highly, highly recommend them.

Darrick, Ackee, Feth and Tallee were amazing, quick and easy to work with. Highly recommend Charm…read moreCity Movers after my second move with them!