Great neighborhood and very convenient drive up locations as well as the smaller less expensive and…read moreharder to access spots. Doors are open till late. Very very clean and in a super safe neighborhood. If you have valuables this is the kind of place you would want to store them. Fairly convenient to the highway even if you are coming from a city away. Store valuable things here - it isn't free. Don't store junk.

Let me start by saying that the staff at Pleasanton Extra Space are amazing, kind, and helpful,…read moreespecially Vanessa. My review is not about the facility or the staff, it is about the pricing. I just received a rental increase of 34% which was an additional $176 per month. As a senior citizen, I cannot afford a monthly increase this drastic. There are other facilities in Pleasanton, some that are climate controlled that are renting for less than my current rate with Extra Space. There are rules for rent increases for housing; maybe we need to contact our state representatives to suggest rules and limits on increases for storage rental fees as 34% is both shocking and unreasonable, in my opinion.

Lia was very helpful! love this storage place and her service went above my expectationsread more

Total SCAM !!!! The rent prices they offer are just a scam…read moreto get you in. Then 3 months later you get a big rent increase. Don't fall for this scam like I did. Also they have a lot of fake reviews on Google. Most of their 5 star Google reviews are obviously fake as they have the same format.

Love this place, good pricing and excellent personnel. I highly recommend this facility!read more

Service is very good here, but really irritated - just got notice that they raised my rent 20%…read more I've rented there for years, but now I'm not so sure. An occasional increase would've been easier to swallow than this steep increase. Just be prepared for that possibility if you rent from them.

Mercedes always has great customer service when I come here. It's a great place to store your…read morethings. It's very safe and secured

Hands down one of the best storage facilities I have ever used. Been here for 20+ years and never…read morehad any issues here. I recently was thinking about leaving because I wanted to find a closer storage place to my house in San Lorenzo, but couldn't do it because the customer service that I get from the building managers Mercedes / Dustin is by far some of the best customer service I have ever gotten. Nothing but kindness every time I see them on site. This is the reason I decided to make the extra 20 min travel to Dublin and not find a closer storage place. Top notch service for sure.

They're great! I appreciate them so much! They have always gone above & beyond for me when I was at…read moremy lowest point in my life!

Fantastic experience!!! Five stars! We recently purchased a new Kia Sportage, and needed to get a…read morehitch installed for a bike rack. U-haul ordered a hitch and installed it promptly. But, because the Sportage has it's attachment holes set farther back, the receiver was too far back to accept the bike rack. James (the installer) quickly saw the issue, and said that they would order a different hitch and they would switch out the original hitch at no additional charge. When the new hitch arrived it became clear that it's geometry was very similar to the original hitch, so James spent a bunch more time researching various options that might work. He found one that looks promising and had it delivered to the shop within a couple days. This one looked much better, and James swapped out the old one with the new one, and it solved the problem... the bike rack attaches perfectly! James was AWESOME to work with. He was always trying to solve the problem and find a solution. He never gave up, and in the end he created a very satisfied customer! If you need a hitch, see James at U-Haul in Pleasanton!

Very courteous, clean and well-maintained. Shawn and his staff do a great job all-around!…read more In addition to the reasonable cost, CubeSmart has a $10 move-in van. It is actually available too, unlike the phantom trucks that other places advertise but rarely have. Clean and runs well (gold stars for that). My cube is clean and indoors. This section of the property is new -- and it's nice! The inside dimensions aren't really 10x10x10. More like 10x8.5x8. But given the reasonable prices and PERFECT location, this storage place is pretty much the best I have encountered.

They don't have office staff. You have to "make an appointment" to make a payment in office. No one…read moreanswers or calls back. District manager Suneel is no help. Had to escalate beyond district manager.

There hasn't been an agent available once when I needed someone. Also, they simply decided to…read moreremove the online discount after a few months, which they can do at any time. This is a company that does not like their customers.

The place is fine, and I appreciate that they noticed and called me when I accidentally locked it…read moreincorrectly (although it took about a week), but after selecting the unit based on price/square foot, I was unpleasantly shocked when they increased the rent by 40% after 5 months with less than a months notice. At that point I had the choice of getting fleeced, or finding a new unit, moving everything (and probably paying another setup fee), and probably having to move again after 5 months. And to add insult to injury, I see that the same location has an identical unit available for less than my original price, as a discount from a price less than my current price.

Don't get me wrong the staff is nothing short of great to work with. I just believe their pricing…read morepractice is absolutely ridiculous. They lure you in with a really decent rate as long as you prepay for 4 months. Ok great. Come renewal time guess what? They jack up the rate 50%. Can you prepay another four months at the current rate? no you can't. I went from a hair under $200 with insurance to about $300 - So you are either stuck paying 50% more (after introductory rate) especially if you have a bunch of junk or you move out. I chose the latter as I do have a truck and I was able to get a shed in my backyard. This may be the practice in the industry, but personally it feels pretty scummy to me. I'm only giving 2 stars as the staff were pleasant and easy to work with. As long as you know what you are getting into things should be fine. I just wasn't aware the rate would increase so drastically. Buyer (ahem renter) beware

I was very happy with the customer service however, they don't have the same service anymore! I…read morespoke to an employee who said the manager can help, but they didn't wanna help putting it on the system.