If Brandon at Extra Space Storage isn't Employee of the Year, then I demand a recount. Seriously,…read morethis guy is the Storage Whisperer. If you're debating between storage places, just stop right now and choose this one. Brandon is worth it. Five stars, but only because Yelp won't let me give six.

This company increases rates with no justification. After just 4 months our unit price was…read moredoubled. I notice multiple class action lawsuits - one in 2019 for bate and switch that they lost. Today their Black Friday sale is showing 50% off - which will not last if you sign up with them. The unit we used was off Sunset in Raleigh. I expect this bate and switch activity is a company strategy however.

I'd like to personally thank Tracye and Rose for literally being real life fairy godmothers ! They…read moreworked their magic out and saved us money , time and stress! They corrected and very amazingly amended a rather infuriating situation, if you need something sorted I'd only go to Tracye and Rose! They're absolutely wonderful! 11/10 customer service and for adding much needed laughter! They deserve an award and a raise !!

these people that work here are savages! they are rude, unprofessional, & thieves! they look to rob…read moreyou after they raise your rent time and time again, add late fees every month then sell your things for nothing even when they know you are moving out months in advance! this is what they did to me and i reported them to the attorney general, they are crooks that need to be put out of business! fuck them all!

Brandon is the manager here and he is top notch. He went out of his way to make sure I was…read moresatisfied. The facility is clean with true climate control. I also like the covered entry.

It's now been a year that I called Life Storage (now renamed to Extra Space Storage) and spoke with…read moreBrandon about my needs. He's been there for me every step of the way and continues to provide amazing customer service. 11/26/2024 Update: I just moved my stuff out of storage in an effort to finally get rid of most of it. Getting stuff in and out of this facility is a breeze. They have 2 elevators and an actual covered parking garage. Leaving is bittersweet, because I've enjoyed my interactions with Brandon. Brandon is what makes this storage facility special. You can absolutely depend on him. I know I'll be back one day.

Horrible service and gives unprofessional/fraudulent , no one is ever at the desk! Or answering the…read morephone! a phone call could resolve a lot and no one ever answers! I waste time heading over 1hour away to still not be assisted. I come throughout the day to catch an associate and I wait in line every time with another customer! even before closing hours. there is never an associate to assist! I pay $80 to never be able to ask a question or get service. complete inconvenience to paying customers! low starting price to pay more the following month and not even be assisted in any manner !

My home is small and I wanted to give my family a very nice Christmas so I rented a unit at the…read moreCommodity Pkwy location. They were very respectful and I wish I had stayed with them but I needed a larger unit and a closer unit. So I rented a bigger unit at the Maitland Dr location. First of all they make you get the insurance. There was no where for me to opt out so I paid for that. On 11/2 I received a voicemail to come and check the unit because it wasn't locked correctly. I said ok it can wait, it's not like anyone can walk to my unit off the street. On 11/3 I received an email saying the same thing..check my unit. This time I said ok we need to go, so my sister went and looked inside and secured the lock. Everything was good. The next time we went to the storage was on 11/28 to get the brand new tree and decorations I had ordered so we could get ready for Christmas. My sister called me and said the unit was empty. I'm like empty??? How??? So after I cried and broke down I called the property and left a message. The lady that called me back told me to file a police report, there was nothing they could do. They couldn't look at the camera footage or anything. I said ok and went through the process of filing the report. Once they assigned a report # I called the insurance that I was made to pay for, and filed a claim. That proceeded the worst experience I have ever gone through in my entire life. I spoke to 3 different people at the storage location, one got smart with me and started yelling at me. I spoke with a district manager and well as regional manager, the claims people and the police. None of them were helpful. I had brand new items in that unit. Over 4000.00 worth of things that were still in original boxes. Mostly toys for my niece, things that were personalized. Some electronics and things for the house. The property lied to the claims people and the directors. They told them that my unit was unsecured from 11/2-11/17 and that is a lie!!!! We fixed that lock on 11/3 and everything was still in the unit. I believe that someone at the Maitland Dr location stole my stuff. I am now in the process of having a lawyer take over because I am done and that is too much money to just lose. I don't have it like that. Use another company if possible. This whole experience was/is horrible

This is a very nice, clean facility and the people who run it are super friendly and helpful. They…read morehave plenty of carts available for moving stuff in our out of your unit. They have a convenient dock. They held a charity event last year by offering non-profits a free 10' x 10' unit, allowing them to fill it with donated items, then had a professional auctioneer come and do a "Storage Wars"-style auction. All proceeds from the sale of the unit went to the non-profit! They had food trucks and live music, too! What an awesome way to give back to the community! Thanks, Storage Max!

From the owner: Welcome to Storage Max at our Five Points, North Carolina location. We provide climate controlled…read morestorage units in many different sizes. This facility is conveniently located between the areas of Downtown Raleigh, Millbrook, Knightdale, and Northeast Raleigh. Unit sizes range from 5'x5' smaller units up to 20'x10' larger units. Each unit is indoors and climate controlled. Our facility is equipped with high-level security including a fenced perimeter and gate, and 24/7 video surveillance. Storage and packing supplies are available at our facility, as well as loading docks for easy access.Come to Storage Max or call today to speak with one of our friendly and professional staff members. Reservations can be made online now.

Scheduled a hitch to be installed. Drove 30 minutes. Right on time. The worker at the desk said…read morethe tech isn't in until Monday. She was very nice but clearly nothing she could do about it. Won't bother making an appointment there again.

I had a terrible experience renting a truck from U-Haul for a one-way move from Raleigh to…read moreKissimmee and the condition of the truck was completely unacceptable. Shortly after picking up the vehicle, I discovered the radiator reservoir hose was broken, which forced me to stop and repair it myself just to safely continue the trip. A rental truck intended for a long interstate drive should never leave the lot with an issue like that. The steering wheel was not straight, indicating a possible alignment issue, and the front left wheel bearing was leaking lubrication, which caused constant noise and made me question the safety of the truck for such a long drive. Even worse, the cargo box leaked during rain, allowing water to get inside the truck and soak several of my moving boxes. Among the items damaged were law school books that cost approximately $200+ each, along with other personal belongings.Between the mechanical issues, safety concerns, and property damage caused by a leaking cargo area, this rental created significant stress and financial loss during my move. I am extremely disappointed that a truck in this condition was rented out for a long-distance trip. I hope U-Haul takes responsibility for the damages to my belongings and the condition of the vehicle.

This was our 3rd time in 5 years to use AMS Moving. Four gentlemen moved a lot,…read moredisassemble/reassembled, wrapped/unwrapped, took trash with them.

I would not recommend anyone to use this company. They moved very slow and I had to instruct them…read morehow to pack the truck we provided and had to strap it in myself. Also by the end it was roughly 300$ more than what I was quoted for and I helped move stuff because they were moving slow. It came out to roughly $700 to move one room.