I was very upset about a huge rent increase at this facility but after I complained, the manager…read moreTiana reached out to me and offered a much more reasonable rent increase. A big thank you to Tiana for her attentiveness.

I have used this storage for many years and was pleased with their services and prices. However,…read morethey appear to have come under néw management. Within the last year, they have raised my monthly rate 2 times - once last October 20% and last month (July) 80%! In one year I went from paying $80 to $180! I have talked with management and their suggestions were to move my very full space into a smaller one or to a cheaper facility. They refused to bring down the rate. I looked for their online prices and they are advertising a size for $114. i have cancer and cannot move my storage items in the summer heat. This storage site is not to be trusted. It feels like my personal itrms are being held hostage and I have no choice but to pay rent there went from $100 to $180 in one month.

Wanda is so excellent today!! Totally recommend her!! She is so kind and very helpfulread more

WTF? called for a price on a storage unit, price doubles in 3 months? Listen mini, customers want…read morestraight forward pricing, no "so called Specials" or internet bait and switch, then it doubles in 3 months? you're NOT very confident about your pricing if you can't just tell the customer upfront what the REAL price is. 160 internet price for a 10x30 then 333.00? shop around. Thanks for nothing Derek.

We rented a great unit here for storing my daughter's vehicle and college stuff for the summer…read more The manager, Michael, was so easy to work with first by phone, and then in person. It could not have been easier. Great facility, personal attention!

Awesome Awesome Customer Service!!!…read more I had a problem with my reservation and AJ went above and beyond to help me solve it. Their pricing on their units are very affordable. What I was paying at another storage company for a 10 x 10 , I could rent one 10 x 20 and one 5 X 10 at CubeSmart for the same price. Thanks again for everything :-)

I have used this location for storage a few different times. If you are in need of some temporary…read morestorage I would definitely recommend this location. The owners or managers are very nice. They are polite helpful and keep everything nice and clean. Don't wait for the last minute to get a unit. They tend to get booked up quick. I don't know when the best time to rent a unit is. But in the summer it seems that there were more available. In January there were not many.

I just opened a storage unit account yesterday here and the young man who did my paperwork was so…read morenice and provided great customer service.

I needed a specific last minute storage Unit and Cindy made the entire process quick and easy. I…read morestarted the process online and was shortly after contacted by the Manager Cindy who provided me with additional services information that I needed but had missed. Quick and easy. Cindy was an absolute pleasure. If you want to interact with a pulse and not a programer, want your info and service friendly, detailed and to the point ask for Cindy.

Save yourself massive amounts of anger and grief. Shop elsewhere for a storage unit. The sheer…read moremagnitude of bullsh*t I had to endure to rent an empty storage space was absolutely unreal. First off, the owner needed more info from me than a bank would require to give me a loan! The storage unit is empty! Ain't no damn money in there! These people wanted insurance policy number, social security number, lien holder address and phone number, etc. Damn near everything but my shoe size. Why?! Why the hell would they need all this info to rent an empty unit? I asked. I was told it was because of the Patriot Act! The PATRIOT ACT! WTF? The USA Patriot Act expired YEARS ago under Obama! What the hell are these people smoking? I rented a unit on the 19th. TWO WEEKS LATER my access code is suspended for non payment! When I opened the unit, it was implied that I was paying for the first month. Apparently, I only paid for the period of the 19th to the first of the following month? Way waaayy too much drama. Renting a storage space really shouldn't be such a pain in the ass. This was an absolutely MISERABLE experience from start to finish. Gonna start looking for a different facility ASAP.

I've been here since 2018 and we've had nothing but fantastic service guess what the have even…read moreupgraded the roofing and the gutters to insure that your goods will not be damaged

My brother used the AAAA Self Storage at 2000 W Hundred Rd in Chester, Va. He got sick in October &…read morepassed away in November & his Storage was due for November & was caught up to date by me.. They charged me an extra month & said they couldn't reimburseme for the month I was over charged... They are rip off arts... I should have let them try to collect from a deceased man... Just trying to be in good faith. I would never recommend them to anyone.

I've had several ongoing storage spaces located at this facility since 2010 to which I've paid…read morethousands of dollars over the years. In December 2016, I'd condensed three spaces down to one space costing $216 each month which then I had set up recurring monthly payment from my bank account. It just occurred to me I haven't seen a recent charge on my bank statement, since April 2019. Sharon at the Patterson Ave office looked into my account saying James had tried to contact me, and had mailed letters ... I have never received any contacts or messages from Extra Attic. James lied or looked at the wrong contact info!! The company took it upon themselves to auction off the contents of my unit just a mere few days ago. My information on my account in their computer system was totally wrong. Everything is gone. Forever. After nine years. All of my family's heirlooms, furniture, jewelry, pictures. Gone. I'm so devastated. This MAJOR COMPANY SCREW UP would never have happened if Christine had still been employed at Extra Attic on Patterson Ave. Unbelievable.

This place has been helpful from the beginning. The lady up front is always helpful and kind. I…read morefeel like the location and facilities are safe and I don't worry about my entire house being stored there. Thank you!!

The service is amazing! They will work with you! Michelle was so kind and accommodating/…read moreunderstanding of me! It is very affordable, and service was prompt. Highly recommended!

I was a customer of another Storage facility, & I wanted to upgrade to a bigger unit. I was a…read moreloyal customer for many years, but told I would not get my monthly military discount, but a one time military discount! I was upset, so I decided to check out Stay Over Storage. Boy am I happy I did! Not only do I get my monthly military discount, I received a bigger unit (at a cheaper rate), in a clean, new facility, with GREAT customer service! I dealt with a young lady named Leah, & she was fantastic! I would recommend this storage facility! Thank you Stay Over Storage!