Great pricing, the unit was extremely clean, but what impressed me the most was the customer…read moreservice we received. We were helped by an employee by the name of Jamie. It was an extremely hot day and she came around multiple times seeing if we needed cold waters, she even brought us cold rags to cool off with. She definitely went above and beyond. I will be recommending to all my family and friends needing a storage unit.

They were very responsive to my email request. They had units available. I just found a closer…read moreplace.

Used for 6 months. Like the options for cooler units. Easy to move in and move out. Good…read morecustomer service.

The customer service that I received from the gentleman who runs with facility is subpar. I threw…read moreaway a box in the garbage. He then notified me to pick up my box or I will be fined. I picked up my box and I said it was ridiculous. He then proceeded to tell me "if I don't like it to move out". This is not how you treat customers.

I was treated with respect and professionalism at the office; the information was clear, the…read morefacility was very clean, the price was excellent, and the area was very safe.

Prompt Service-friendly staff, good pricing, easy to find location, good access times.read more

Got a 10' Truck to move a Cal King Bed and frame, couch and table. Everything was in great working…read moreorder, the customer service was great. Veemay was my customer service representative. He was very helpful, polite, and was able to answer all of my questions. When I return the truck, it was quick and easy. Overall, I had a great customer service experience and should I ever need moving assistance, like Arnold said, "I'll be back"

Huge shoutout to Amado, Aidan, and Isaiah for the outstanding service today. All three were…read moreincredibly helpful, knowledgeable, and patient throughout the process. Also note: Amado went above and beyond by throwing in an extra set of blankets and taking the time to check other vehicles to see if he could find an appliance dolly for me, which I really appreciated. That extra effort didn't go unnoticed. Overall, the whole team made what could've been a stressful and expensive experience already ( Bestbuy) smooth and easy. Thanks for making this process a lot easier.

Nice, quiet, quiet space great service. Wendy did a…read morewonderful job. Would definitely recommend

Wendy it's totally awesome very helpful very very knowledgeable and helped me get a great deal on a…read morenew storage. I've had storages before, but I've never dealt with anybody so courteous before if the owner of this company is reading this Wendy is a total asset. Thank you Wendy for helping me get it done quickly and efficiently. I really appreciate it if you need storage go to Taylor Street storage!!!

Storer beware! The entire contents of my storage unit was destroyed by rodents after paying nearly…read more$8k in storage fees over the years. I had to take it all to the dump. Extra space has worded their contract in a way that they accept no responsibility for anything. Do not move your belongings here if you like having them. In reading the reviews it appears there is a history of rodent infestation.

I would not recommend this location or company. I was unloading my vehicle using the company push…read morecart and when it hit eight, it would no longer let me inside the building. I had a whole car load of stuff on the cart and I called support for help and spoke to Walter and he smugly told me that this happens all the time and I should have done this before 8 PM. The crazy part is the door used to not even lock and you could access it at any time of day so how bizarre of me to think that I could still get in after 8 PM when I previously have been able to. Walter then went on about how this happens all the time and there's nothing that he can do and I posed the question to him of what if my unit is open or what if I left my car keys in there and wasn't able to leave or even what if I left my phone in there there? What in the false imprisonment. To that Walter said you could come back at 6 AM and your code would work. You would think with the remodel that just happened when life storage became extra space, that they could also afford have security or to remotely access the lock devices on the doors. I also told Walter that I was in possession of the company push cart with all of my stuff on it and he told me to make sure that I left it somewhere safe are you joking? That's your concern? I then asked to speak to a supervisor because of Walter's decorum and he let me know that someone would call me back in 48 hours. Highly doubt I'll get a call. Walter also thanked me for being a customer since 2020 at and again told me I can come back at 6 AM. I have work at 6 AM Walter! Okay and not to mention that this place also has a rat problem. I hope the push cart gets stolen since I can't put it back into the building. -1000/10.

Having to relocate during the Thanksgiving Holiday was a trying time to say the least. However,…read moreAshley Ruiz at Extra Space Storage eased the pressure the day after Thanksgivings, on Black Friday with the best customer service, patience, and compassion. Ashley, took her time showing which space would be the best fit. She showed client control options. Which keeps the airflow cool or warm. Ashley's patience was unmatched. She guided the process with knowledgeable instructions and information for an easy move in and move out. If you are in the Sacramento Natomas area make sure to take advantage of their services.

My husband and I had our best storage rental experience yet with Kelvin at Extra Space Storage. He…read morewas so friendly, helpful with our questions and as easy to work with as it gets. We look forward to continue to work with him and Extra Space Storage Rental moving forward. Thanks so much again, Kelvin, for all your help! It is very much appreciated, especially in this day and age!