October 2025 issues about Rats... rats poop, smell pee and ruined my Value handmade swing. I…read morereported it and after 4 months still issues of rats poop everywhere and smell of rats pee. It damage my guitar case. It's disgusting specially the poop everywhere and stain of the rats pee. Then sent me a letter notice that my rent will increase $40. I 100% disappointment with this space storage and it's disgusting it smells so bad and gross.

I had my stuff in an inside unit for 4 years, unfortunately due to circumstances, I was not there…read morefor the last year and a half. When I went to take my stuff out, there was a considerable amount of rat damage - urine, feces, and things torn up. There were 2 live rats when taking my stuff out. I think there probably was about 2 cup fulls. All over my mattresses, box springs, mattress covers. It was AWFUL to see. Especially when you pay someone to take care of your things and this is what happens. The insurance that is paid monthly resulted in a $400 claim when there was over $6000 worth of damage. There was no food in my things to attract them. I am so disappointed. I emailed them with no response. I would certainly not keep my things there, if you care about them.

Ever since location manager Lily retired from 2255 Tully rd location, service has been terrible…read more There is NEVER any manager there to address any questions. We went when the office opened this morning, at 9:30 am in hopes of speaking to a manager in person. Two cars were in front of the office when we arrived. We went to briefly check our space, which is adjacent to the office then went to the office. One of the 3 cars was no longer there, and the office was locked up tight! We've tried calling and asking for return calls, to no avail. Horrible customer service and no managers around. I do NOT recommend this location

This public storage has been very good to me. We have been at this location for a couple of years…read more They are very nice and, it's always smooth sailing when I have a question regarding anything really. I highly recommend them. They helped me out by canceling my rate increase for 6 months. So thank you Jennifer, for all your help!

The are always short staffed, customer service is not the…read morebest when I wanted to cancel she was too pushy. My storage unit was filthy. Thank you for canceling my storage unit when I moved out, so i decided to give you another star.

I just moved out this month not even half ways thru the month, I had paid for the month ahead of…read moretime. I wasn't given a refund on the weeks not used. But that isn't even the reason for the 1 star. When I moved in to the unit measuring 10x30 I immediately realized the lock area was previously damaged. I let Jasmin know the unit was damaged before I even moved in my items, she promised it would get fixed and for me to leave her one of my storage keys so she could get someone out to fix it. Well over 6 months passed and even though I would remind her of the issue nothing was ever done. I asked for my extra key back and she always gave me an excuse for why to leave it there. So now that I finally moved out, not only did she keep my payment but also my key. Don't ever do business here, not worth it!

I Shopped around for reasonably priced Storage facility in my general area, what I found were…read moreexpensive and out of my range financially. A close friend then told me about Zavala us Mini Storage on Tully Road across from the East ridge Mall and next to Reid Hillview Airport. What a great find ! The business grounds are always clean and well kept. This storage rooms are good size and better priced than any I'd looked at. Zavala is family owned and run. The front office desk clerks are informative polite and helpful. I've rented there for near a year now and will continue to.

Zavalas is a great place with low break ins and it utilizes the TSA from the airport security that…read moredoes patrols along their fence line often and all night. The neighboring public storage has a ridiculous number in comparison (check reviews). They do not do auctions. The price starts a little lower but climbs very very fast. It seems like they want the quality customer that's been with the. For years to pay top dollar but still invite new renters with considerably lower prices. Regardless, after being there about 7+ years im paying 300 for a 10x20 that is not accessible after 5pm or open on Mondays. The staff- the staff has always been very helpful and understanding with any questions , concerns or problems. They also have some boat and RV parking For a reasonable price. Credit card is usable but a hefty fee is included. Port a potty on site, no food or beverage's available for purchase. I think they have locks and other storage related items

Awesome service!!! Luis was a great help! They have a great security system, definitely recommend…read morecoming here for storage!

I been in need for a little extra space around the house and what other place the little orchard…read morefor the hand. There staff was really help took the time to show me the unit and another thing was impress of how clean the place is. Thank you !

We have been having a great experience with McKee Storage. Been here for a year & everything has…read morebeen smooth. Clean facility & help immediately with any concern.

Called ahead to check for availability and pricing. Phone…read moreservice was professional and very informative. Arriving to storage, Staff is friendly/professional and I was able to see units, The units are cleaned, lots of light We feel secure in picking this location with the security they have and operating hours.

This is a long overdue review for Jack :) The manager Jack at this location is awesome! When I…read morefirst rent the unit, Jack showed me around the storage, gave me the code and even offered lock option for the unit. On the day of the move in, I was confused as to how the security system worked and the code for some reason did not work. I called in to ask and Jack was able to quickly fix the code issue as well as providing a thorough explanations as to how the gates work & how to make sure my unit was secure. Very responsible, kind and patient, I am glad to have someone like him managing the facility. Would highly recommend! The price for the unit was extremely reasonable as well compare to other storage facilities in San Jose.

Unfortunately, this facility was acquired by StoragePro and things have gone downhill quickly…read more They have a clothes moth infestation that they can't seem to get under control and the floors just keep getting dirtier and dirtier. I asked the very nice new manager when the company cleans and she apologized and said that she does the cleaning when she's not busy in the office! Insane. Prices are up and service level is down - yuck.

So far so good! I rented a unit and dropped by to get the key. Mark and Carlos were very welcoming…read moreand walked me through the facility. The place is very nice and clean. I love garage parking for moving items from the car to the unit, plus the carts and elevators make this very convenient.

In our first year at SecureSpace Storage, we have experienced several positives. The facility's…read moreproximity to our home has been a distinct advantage. The rental managers have consistently demonstrated exceptional politeness, helpfulness, and a welcoming attitude. The newer facility ensures a clean and well-maintained environment. Additionally, the indoor setting is nice if it happens to be raining. Parking has always been hassle-free, and carts are readily available for transporting our items into the unit. The convenient operating hours (6:00 AM to 10:00 PM) allow ample time for after work visits As an individual with mobility challenges, the elevators have proven to be a valuable feature. We have found that SecureSpace Storage has been transparent and fair in its pricing practices for the most part. Initially, we rented a 10x10 unit in December 2024, but our son moved home and a larger 10x20 unit was needed. The rental team promptly transferred our initial discount to the new unit, and our half-off offer remained in effect for the first two months as agreed upon. In the third month, the regular rate became applicable, but this was consistent with our prior understanding, eliminating any surprises. After four months, SecureSpace Storage informed us of a $150 increase in our rate. This unexpected change surprised us, as our experience in the Bay Area suggests that rate hikes are common after a year and typically ranged from 25% to 30%. At the time, our monthly rate was $253, making the $150 increase approximately 60%, which was a bit steep. Despite this, we decided to go ahead and pay it due to our positive experience and satisfaction with the unit. We also didn't want to take the time and effort in searching for an alternative storage facility, relocating our belongings, etc. In November, we received an email informing us that our rental rate would be increasing by 25%, resulting in a monthly increase from $403 to $503. I have started comparing our pricing to other units in the vicinity. I have identified some units where the non-discounted rents range from the high $200s to the mid $300s, and these units are comparable to ours (indoor units, elevators, roll-up doors, etc.). Interestingly, the most expensive non-discounted rate for a 10x20 unit is $351 on the SecureSpace website, $150 less than our rate increase price. At this juncture, I believe the most prudent course of action for my family is to hire someone to help us in clearing out our garage and attic, so we can store our belongings ourselves and thereby save money in the long term. Yes, I could talk to one of the managers about pricing options, but I'm not sure they'd be willing to drop us down to $351, which is what we'd ask for. I'm also concerned they'd raise the price up again after 2+ months, but I'd need to review my contract with them to make sure what their policies are. So to sum it up: For the good customer service, facility cleanliness, and convenience + 5 Stars. For the pricing/rate increases: - 2 Stars Total Review: 3 stars. If you're looking for a good facility to rent from, I would recommend Secure Space. Just be certain to ask about their rate increase policy, including frequency and percentages so you go in as an informed consumer. (Reviewer's Note: I did use Apple Writing Tools to proofread and suggest edits to this review, however the opinions expressed are entirely human generated and based on personal experience.)