Jennifer at the Lenfest location right near BART did a great job explaining the cost associated with transferring my stuff from a 5x10 to a 10x10 storage space that I need until my condo unit is repaired from fire damage. She guided me through the process and even got me a new storage unit very close to my original one, which made transferring my things a lot easier! read more

Mike was great and helped me set up storage for my car last minute. Super helpful and thorough.

Sheila is always very friendly and helpful. She will stop by when she's doing her rounds and has given me some very useful storage tips. The facility is kept spotless. She is also bilingual which came in really handy when I couldn't explain something to my day worker. Sheila is very friendly, helpful and knowledgeable and I enjoy talking to her when I'm at the unit. Keep up the great work Sheila! read more

I paid for a space B105 I didn't move yet I cancel but the didn't refund to me I don't know why??

Sheila! She is amazing great customer service very sweet , very patient is bilingual aswell

Shelia is the BEST! Her customer service is amazin! I have never been treated like this before from a company. I will use this Public Storage again and again. She called me right back and helped me find the right solution for m. I would give Shelia 6 stars if I could. read more

Sheila is awesome!!!!!what can you say about a person with such a caring heart to make sure you don't get charged for clinical error. Five stars for her compassion, thank you Sheila keep up the GREAT service!!! read more

I've been using this storage facility for over a year now, and I have to say - SHEILA is the BEST!! She's always there to help me when a gate isn't working or if I need to move units, any little thing! Thank you Sheila for all of your help! read more

BEWARE of drastic price increases. When I first started renting my price was $154.00. It's gone up almost every month and is now $367.00. I'm moving to another storage unit this month. read more

The onsite manager was really helpful and very polite. Even when speaking wit her on the phone

We'll after only two months my lock was busted open by some low life's and stole a lot of my tools. No manager was around and even the district manager was not available. Seems to me this location is far from secure read more

Easy rental process. I was glad with the surroundings. Some storage facilities are located in areas where I don't feel safe. This place was great. Easy access getting in and out read more

Today I went to pay my payment and waited 1/2 hr .no body in office no sign when they will be back. Waiting in a hot car is not fun. At least they could have put a sign they will be back at a certain time but they did not very frustrating and not very helpful . Usually some one is there and they are pretty nice people but today no body cares. read more

very easy to use the app . The location nice and clean.

Less than 6 months in, and they are raising my rent $12/month. It may seem cheaper than others at first but at this rate I'm gonna have to move out soon... Smh. read more

Customer service was great Nikki was very helpful and friendly I would definitely recommend this location

Sheila was great! We reserved an 8 x 10 space on the 2nd floor but the elevator was broken so we were given a 10 x 10 space on the 1st floor for the same price. read more

Nikki was super helpful!! She definitely deserves a raise! Thanks Nikki!!!!!!!!!!!!!!!!

Nikki was so kind and helpful. She is amazing worker. She also told us about are lock that it wasn't lock right. Thank god she check for us and she put a newlock for us. read more

The women was trying to sell me something upon my check in, but I rejected it. She then asked me to "rent" a lock from her, $20 a month, otherwise she couldn't rent that unit to me cause other locks don't fit. Of course I fell for it, all types of lock work, don't be fooled! Turned out she lied to me about renting the lock, I was told the lock was mine to keep at my check out. $20 for a lock? Public Storage is Ridiculous. read more

I rented a parking space here while in Alaska for 8 months and it was the worst experience! They called me repeatedly while I was in Alaska, asking me to come move my car because another vehicle 'was rolling into' my parking space. I was unable to come get the vehicle (Alaska is kind of far away) and they said they had taken measures to prevent the 18-wheeler from rolling into my car. When I returned, the vehicle was less than an inch from my car, and my car had a long scratch down the side. The angle and damage to my vehicle and the other vehicle corresponded, and NOLA saw it and seemed to agree that the truck hit my car. She wouldn't give me any contact info, though, and said I should call my insurance company. When the insurance company called she was unhelpful and said she saw nothing. She refused to provide any contact info about the owner, or to give insurance info to my insurance company. When asked to contact the owner about the damage, she refused. WTF!!!! NEVER, EVER, EVER GO THERE. read more

This review is for Rachel, she gave outstanding customer service on Saturday October 26. I had to downsize my storage and she made the process so quick and easy and went out of her way to accommodate my needs in that moment. I can tell she is a very hard worker and aims to please. I also noted as she was helping me in the office, she also made sure to acknowledge other customers who were waiting to be helped. Rachel also has a beautiful smile and smiled thru the whole process. Give that young lady a raise, she is definitely an asset to your company! read more

Nikki was very nice and helpful, she showed me a few of the sized units. I will definitely store at Public Storage!

Kris and Linna are so awesome!! Absolutely wonderful!! This is my first time renting a storage, and I felt so at ease with the process!! Btw, Kris has the most calming voice ever!! Really makes you feel welcomed!! Thanks Kris & Linna!! Arlene E-L. read more

I've been using this public storage for about 6 months and happy with their services. Easy to get in and out. Very clean and awesome people working there. I park my 16 feet box truck and go home with no worries because I know it will be well storage. I really recommend. By the way Lina is always kind and ready to help. Thank you guys!!! read more

Awesome customer service! I went here today and wanted to rent from May 1 with the &1 promotion start from May 1. And the manager told me she could help me waive the fee from 04/17-05/01. I love it! read more

Halloween I went to my unit, as I did just a few days prior to get some dresses. This visit I wanted my Halloween costumes. The lock didn't open. I tried a few times and it felt like my key just didn't work. As if my key was the wrong key. I was confused so I went to the office to ask for help. Some chick (which I've met several times before but she never told me her name she's only just paid my bill when I go in) said the guy she works with is "somewhere out there". Okay. Thanks. I go outside, look, don't see him and go back inside. I ask again. She seemed lost and didn't know what to do. So I ask if she could page him or walkie talkie him or something. She said she'll text him. She did and I waited. I waited for about 15-20 minutes. Finally he comes and I take him to my unit. He then tries to open my lock with my key and just as I couldn't open it, neither could he. I ask if there has ever been any problems with these locks before (there are public storage brand) and he said sometime with really old ones. Mine was less than a year and he said it has never happened to him before. I asked if it was possible that someone broken in. He said possible someone tried and damaged the lock in the process OR someone already broke in and changed the lock with a replacement. I ask the guy if we need him to break the lock when could we do that. He tells me that ONLY his district manager is allowed to break locks and he only comes maybe once a month to this location. WTF. He then asks me to have my sister come down and try hers. That's fine I said since that makes sense. It was a couple of days before my sister could come down and try her key because of her workload. But she did and the same problem. Her key wouldn't work. They told her the same thing about someone possibly trying to break in and jamming the lock in the process. They then said it would now cost us $40-60 for them to break it open. Here's my problem: I paid $11 monthly insurance for this very problem and you're still going to charge us???! My sister left, I was at work so I wanted us both to be there if/when they broke into it. I took on a 2nd and 3rd job for November so my schedule was packed and I never could get down there to let them break in. I let 2 weeks pass by and I call asking when the person who can break in is coming. They said MAYBE tomorrow. I said I couldn't go tomorrow because of work. Ok so I let another week go by and call again-I talk to the guy again... he tells me to come in a sign a WAIVER. This waiver will let them break open my unit without me present and they will put a replacement lock until I can get to it myself. WHY DIDNT YOU TELL ME THIS FROM DAY #1???!!!!!!! So all those weeks were wasted on waiting for nothing?!!?! How unhelpful could you be?! Another week passes before I go in and sign that stupid waiver. I signed. The girl calls me a few days later saying they opened it and to come in whenever to look at my unit to make sure everything is fine. I tell my sister because she was more flexible than me to go look at it. She does- then she calls me when she's there and asks me if I have the keys. I'm like "what keys?" She said the chick said that I had the keys to the new lock they put on for us. Um, no. I don't I haven't even been there since they broke our lock. So I call them myself-meanwhile my sister left. I talk to the same girl and she asks me if I have the keys. I tell her the same thing! I haven't been there!! So she was like "oh" they must be lost! THEY LOST OUR KEYS and were trying to blame me?! Ugh!!!! They called me later that day and said they found them. I went 2 days later (DEC 4th) and we finally got to see our unit. Everything looked okay. Nothing missing. But it took us this long to get it open. From Halloween to December. What a horrible way of doing business. When we got it open I was so livid I got all my belongings and packed my car. My sister did the same. We were 100% not staying there another day. On our way out - I left first. They stopped my sister. The guy, he told her that if we are going to leave in the middle of the month that we owe them 1/2 months rent. FIST OF ALL WE WOULD HAVE NEVER BEEN THERE IN DECEMBER IF YOU WOULD HAVE BEEN HELPFUL IN THE BEGINNING AND TOLD US ABOUT THE DAMN WAIVER - THAT WOULD HAVE SAVED 3 WEEKS. WE WOULD HAVE SAVED ANOTHER 2 DAYS IF YOU WOULDN'T HAVE LOST THE KEYS. 2ND OF ALL HALF MONTHS RENT FOR DECEMBER 4TH?! REALLY?! Another thing- I was reading some reviews just now and it looks like all the customers who mention these workers by name- it's weird. All the times I came in every month- NEVER once did either of those workers introduce themselves by name. Not to me, not to people I watched them help, not to my sister, not anyone I witnessed. They never wear name tags- so how is it that when people review this place-they mention them by name???? My suspicion is the reviews are of their friends praising these people. Disgrace. Don't ever come here. read more

Sandra was super helpful. She was very polite, respectful and she took her time to help me and my family out in renting the perfect storage space. Definitely do recommend this place and ask for Sandra. She's great! read more

Lina is really nice she help me a lot customer service is really great. Very friendly and I like this place its close to where I live.

Nola, the manager is amazing. Terrific customer service and always with a smile. She deserves a raise!!!!!!!!!! We have stayed at this location even after a move, because she has taken such good care of us. read more

I used this public storage for a bit while storing my things and car. Nola, the manager, was so friendly and nice and always helpful!! She remembered me and I really enjoyed working with her! If you're looking for good service this is a great public storage. My only negative thoughts are my unit was a little spider-weby/dusty and I found some bugs on my stuff - but I guess you get that with storage units. read more

Nola was very helpful and patient while I had some issues with the transaction. She was very pleasant and very friendly.

No problem with service or staff. Was easy to move in and set up, easy to use online payments. But very disappointed that after I had a unit for about two months they changed the hours and now you can only access your unit until 6pm weekdays and 5pm weekends. That doesn't work with my schedule and those were not the hours when I joined. read more

Make me feel rip off! Ask me buy a box in order to receive the discount!

This is the second time I've stored things here and both Nola and Chris are helpful and always courteous and have a smile. keep up the good work. read more

I want to give credit to Nola the manager & Chris her sidekick as the people behind the scene when I placed everything in storage at their facility. I moved to the State of Ohio & figured I would return maybe in a year, but that never happened and it became apparent that I would remain here with my family. Nola gave great service & Chris called to remind me of bills due & I paid on-line most of the time, but if it was not for their service, I would not have had my personal belongings safe, which included a lot of Rescue Gear that was too valuable to lose. It is peak Tornado Season here & the gear is being shipped to me as I type this review. I had originally rented a very large unit & downsized from it to a 5x10 & here again they handled the transfer with no problems what so ever! Kudos to the team there and many thanks! read more

very very bad service. when i rented space, i did not get $1 deal, no problem, they made me buy lock from them, even i had lock from Public Stores brand. they said it is old, you need to buy new lock to get space. i did not had choice because of time, same lock available at hardware store for $6.99, i paid $19.99 read more

Service great. People friendly. The place is open from 6am - 9pm 365 days a year. There's security so you feel safe. You can only get in and out of the place by using a code. The only thing i don't like is the air. I feel as if there's a landfill or garbage joint nearby. I get that yucky smell sometimes and me no likey. You can pay your bill online too. Other than that, perfect place for storing your junk ^_^ read more

nola is great always has a smile no matter the day I was treated with respect and the facility is very clean even the bathroom thanks for all your helpful service and I always leave with a smile when she there read more

Manager is very helpful and very nice. Overall oh had a great rental experience from beginning to end!