Sorry for the late post, but we had a really good experience here. Jamiea helped us and showed us a…read morefew different units and answered all our questions without rushing us. Super friendly and easy to talk to -- made the whole process smooth and simple. Definitely appreciated the great customer service!

1. The service! Yes it is perfectly wonderful considering they don't have a large crew. Lisa is…read morewonderful! I swear my ex has become her friend and she always watches out for him. 2. The quality of the storage rooms. Excellent with the newer facility earning this review 5 stars because it has motion detection lights in all the storage units, an elevator, flatbed dollies, and a toilet!!!!! 3. Prices! Very good prices for the size of the rooms. Ask Lisa if there are any good deals going on!!! Tell her I sent you!

Great staff very helpful friendly. Great deal.. would highly recommend. easy access. Very clean…read moreprices are reasonable on their miscellaneous products mattress covers locks.

I rarely leave negative reviews, but my experience at this Security Public Storage location was…read moreextremely disappointing because of the site manager. A storage facility can have clean units and a convenient location, but when the person managing the property lacks basic people skills, it creates a terrible experience for customers. Until there are improvements in leadership and customer service, I would strongly recommend looking at other storage facilities in the area.

Cookies! Fresh baked cookies here guys.. 5 stars!…read more ..Also pretty good prices on the storage

Safe and secure i've had this for a while and had no problems. It looks like a very clean property.read more

The price is reasonable on a 3' x 4' storage. Their staff are friendly and very knowledgeable if…read moretheir lift are not working. It's a perfect solution if you need a quick secure storage.

ZERO STARS - Deceptive Practices, Disrespectful Staff, and Surveillance-Level Behavior…read more My experience at the Extra Space Storage - San Pablo (Moraga Road) location has been one of the most unprofessional and disturbing customer service interactions I've ever encountered. Let's begin with the facts: My unit started at $228/month. Within less than a year, it was raised to nearly $500--with no improvements to service or explanation beyond corporate rate excuses. This is more than a 100% increase in under 12 months. When I voiced concerns about the pricing and mentioned I may move out, an employee literally said "bye" and hung up on me. That alone should disqualify someone from working in customer service. Shortly after filing formal complaints (including with the BBB), I noticed a Facebook post mocking me--publicly visible and posted within hours of my complaint. The employee who responded to my original email inquiry used a name and email that matched the Facebook account, making it clear that the person monitoring my complaints is also watching my social media. This employee, Deva Shalece Harris, also happens to be the only person with that name on my friend list--despite never identifying herself during our storage-related communication. That means not only was I mocked, but I was digitally watched and then publicly ridiculed, by a staff member with access to my account. I've since escalated this to the district manager, Linz Askham, with screenshots and formal documentation. As of now, I've received polite emails but no accountability, no apology, and no real resolution. I now have serious concerns about privacy, data misuse, and professionalism at this facility. If you are a customer here, or considering storing your belongings, please ask yourself: What does it say when the staff can stalk your social media and then mock you for filing a legitimate complaint? This is not about bad vibes--it's about breach of trust, targeted retaliation, and lack of internal oversight. Do better, Extra Space Storage. I have receipts, and I won't be silent. -- Christina H.

Kimberly was amazing when I came into the office because I could not find a cart. She offered to go…read morefind me one and did so. I appreciated that because I am getting too old to chase down carts. Thanks Kimberly!

Kimberly is extremely helpful, and the facility is very clean and well kept. I've held two lockers…read morehere for three years.

I went in today to help my cousin rent a storage space. Jessica was the sales associate that helped…read moreus and she absolutely amazing!! My cousin and I was really pleased with her service and patience. My cousin isn't good with looking and doing things on her phone. She kept getting frustrated with setting up her web account and Jessica came around and helped her and made her feel at ease. Thank you Jessica for all your help we really appreciated it!!!

Horrible storage. Dirty, smelly, and floor is wood with space underneath it, so it gets…read morehumid/moist. Also, they keep raising rates that are double other storage facilities. Finally had enough and changed storage locations. Don't do it, no matter how low they offer for your move in rate. It's not worth it.

I have been a customer for over 2 decades. I am NOT a business…read more My storage experience and needs have all been out of personal family tragedies. In this location I have been through several hardships not limited to 6 times broken into my 3 units no follow up by SPPD Detective even with suspects in custody, no contact or help from site management or regional manager. Insurance is absolutely worthless an for of extortion as it covers little to nothing. At times a strong lack of staffing, misinformation. Electrical issues Elevators Out of Service for Days causing additional expenses due to rented trucks and personal fees lost due to inaccessible. Broken entry doors, glass and off the hinges. Now mind you this has occurred of some period of time and does not reflect on the current or former site manager Laura! When I started years ago my rent for my 10x15 was around $235 or so as of today 10//10/2025 the same unit is $675 Mind you the only thing that ever changed were roll-up door and units door locking cylinders were changed due to high thefts as a lack of unsecured site property entrance. My two 10x15 units are currently $406 and $351. This is straight Pimping the tenants with non business storage needs. NOT HORDERS! NOT COLLECTORS! SUFFERING FROM DEATHS, FAMILY TRAGEDIES, EMPLOYMENT AND HEALTH ISSUES. NOT ASKING FOR A FREE RIDE BUT THIS IS UNREALISTIC GREED AND GOUGING OF PERSONS IN DIRE STRAIGHTS!

No bathroom after hrs. very much a inconvenience when moving. besides that a clean great facility…read more I got a great discount only needed it a week

Look elsewhere. I was looking for a long-term storage and at the time this was the best deal. I get…read morethat there will be price increases maybe once a year but twice a year? Come on, went up $260 within one year! Maybe not the locations fault but as a company as a whole. This is for a 10x20. See pics for price increases. Ridiculous.

These guys are always so helpful. To unexpected life circumstances, I have to store some things…read more They have some good move-in specials.