Kimberly was amazing when I came into the office because I could not find a cart. She offered to go find me one and did so. I appreciated that because I am getting too old to chase down carts. Thanks Kimberly! read more

Kimberly is extremely helpful, and the facility is very clean and well kept. I've held two lockers here for three years.

The people there were super nice and very friendly, helpful on choosing the storage size I needed.

If a company deserved a one star out of five... it would be this one. I have had my things in storage at this facility since 2013... and yet they continue to give crappy inadequate and inefficient service. Robots are needed... because these people can't cut it. read more

Awesome experience of great customer service. And the facilities were well kept and clean.

Chris is an outstanding employee and he made my move in process very easy. The facility was very clean as well.

Save your money and go elsewhere. This place thrives off of nickel and diming their (no longer repeat) customers. Charging for a full month and over the phone stating they prorate you when you leave (a few days later) and then saying sorry, no refunds. The second issue is all of my stuff is riddled with spiders. My actual nightmare. NOT TO MENTION, SHORTLY AFTER MOVING IN, I NOTICED THERE WAS A HOMELESS WOMAN LIVING IN A UNIT. I wouldn't trust my stuff here ever again. Last time I step foot in this dump. read more

I unexpectedly had to move and needed to store some items while figuring out my next steps. I got a quote from a few places on Yelp and this Security Public Storage hands down had the best price. I communicated with a woman names Cassie initially, who was incredibly helpful and accommodating when I needed to change the size of my unit to something smaller. They took my payment over the phone in order to secure the unit and I was able to move my items in the next day. I wish I remember the name of the man that helped me at the location yesterday, as he was also super helpful and friendly. He even let me take a look at the unit first to make sure it would work for me, which I appreciated. I filled out a few forms on my phone, got my gate code, and I was good to go. There was a little trouble with getting my code to work, but he resolved the issue quickly and I was able to use it with no problem by the time I was done moving my things in. The facility itself feels clean and secure and I'm glad this is the place I chose to store my things. If this location works for you and you need storage, I say go for it! Thank you! read more

I called and gave them more than 2 weeks notice of me moving out and asked the associate on the phone multiple times will I have to pay anything and he assured me several times I would not because it still falls within the time frame. I called back today just to ask if I can change my move out day for Sunday instead of Saturday, this other person that answer told me I have to pay a prorated amount because Im not leaving 2/27, which I never was I was supposed to leave 3/4, I explained to him that wasn't fair because that's not what I was told previously and I shouldn't be faulted because their employees informed me of the wrong information. So be careful obviously they don't care about customer service in this type of situation. read more

The folks that work here are incredibly efficient , friendly and professional. Highly recommend this facility

This is a great facility. Very secure gate requiring access code. It's in a safe neighborhood with quick access from San Pablo ave. We have had 2 units for a few years now and they are a reasonable price especially for this area. The management is on site, they are friendly and professional and keep the premises in top condition. Living in this area there is definitely a need for additional storage space and this place has been great for our needs. read more

This place is so expensive compared to other storage facilities in the area, I had to take my stuff out and move it to another storage unit close by read more

Thanks to the new management they very sweet and family oriented I know there going to make the storage great and keep it clean keep up the excellent work and welcome to our storage family. read more

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When are you fixing this elevator?2 weeks already !Some people carry heavy things. And we dont pay with rocks every month. Ya llevan 2 semanas con el elevador descompuesto y aparte uno paga mucho por un espaio muy pequeño read more

Security Public Storage - When are you fixing this elevator?2 weeks already without elevator !Some people carry heavy things. And we dont pay with rocks every month. - Self Storage Near Me - Richmond, California

Very professional & accomodating managers Joel & Ines. Very clean facility. Highly recommended storage facility. read more

Security Public Storage - Self Storage Near Me - Richmond, California

Do not store here Im a deaf homeless mom due to DV a All we had left was in our storage they knew my situation I paid 10 yrs plus to them including their multiple auction threats Mice ravaged bouth of units I had to throw away my furniture I nev complained They gave me the wrong dates for auction Im prepared to go pay my dues We call They said my unit was auctioned the day before My documents My kids milestones memories pictures my grandparents heirlooms My private photos My daugther murdered fathers belongings probably being thrown away by the bidder The staff treated me like garbage as I cried The woman said Its all gone You cant notify a homeless person with no address & they had the wrong for me They let my abuser in my unit stole a lot of my stuff They have no compassion read more

(February 2022) Late review. Bridgette and her husband, Rodney provided me with the best service I have ever had. Initially, when I called to inquire about a unit Bridgette cheerfully and patiently answered all of my questions. I proceeded to make an appointment to view a unit to make sure it met my storage needs. The property was spotless, and we'll kepted. The onsite restroom was also spotless which was a plus. read more

I wish I could give a negative star rating. From the beginning, my storage unit had already had issues: the hallway light and the storage unit light weren't working. Every month since September 2020, I've requested to multiple individuals to fix the problem, but until now the problem is still the same. Employees have escalated this matter to the regional manager and even showed them which units needed fixing. But nothing was done to fix this. I had to move out and choose a different storage unit company because of the uncooperative management. Imagine paying someone to store your units with no light, but you're still paying a full price with false promises. Believe me or not, if you decide to go to this place, be my guest and waste your own money, time, and effort especially holding a flashlight while holding all of your stuff. read more

The managers (on-site and facility) have excellent customer service. They were very nice, and provided a smooth transition in changing authorization regarding our deceased mothers account. Our experience here was so pleasant, and I would recommend these place 100%. read more

Very very good security very professional and deeply caring for storage units also the security is very trustworthy

Friendly staff and great customer service each and every single time I'm there. Glad I found them.

I would like to say excelente customer service. Very pleasant and very helpful. I was taken with my kids to see the room in a go cart , It was an enjoyable ride. The paper work was so easy. Thanks so much guys read more

Very helpful, called me before late fee was about to occur, received my check in gift as promised. So far very nice folks....

Stopped by after going to another place and immediately were greeted by an amazing couple. The Fontes made sure to show us the units and they are the funniest people. They were very great to work with, they explained everything to us in detail. I would recommend this spot for two reasons, the onsite managers and the location! read more

Security Public Storage - Great folks - Self Storage Near Me - Richmond, California

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Great facility! The price is so reasonable, the staff is amazing and the hours are the best. I highly recommend to everyone that needs storage. read more

lm russell , today I just move in nice storage, i form public storage move to there , is so helpful storage. THX so much the Service read more

Security Public Storage - Self Storage Near Me - Richmond, California

Awesome staff and great customer service. I have been a customer for almost a year now and I am VERY satisfied with this place. Easy forms and they remind you before you get a late fee if needed. read more

I feel very lucky that my first experience having a storage unit was so pleasant. The customer service was over the top. From the moment I walked in I felt comfortable and at ease because the process was simple and everyone was so kind. This meant a lot to me because I had just sold my home and it was a very emotional time in my life. Thank you to all the staff!! read more

Sometimes the universe sends you a message, that if you just listen to it, saves you hassle later. It may be that Mr. R. and I were sent one of those messages in this instance. We rented a storage unit on a Sunday before a holiday. When we came back to put objects into the unit, our number did not open the gate. Because it was after hours, there was no one to assist us. We carried out boxes back to the house and were not able to rectify this until the next Friday, because we were down in the South Bay. When we talked with the manager, he noticed that the person who gave us the cards with the number on it had not programmed that number into the computer system. There was no real apology for any trouble we might have had. We asked for a credit of the days we were not able access our unit. The manager said he would give us credit for one day. At this point I asked him if he was able to give us more days and he said that he could, but it was our responsibility to contact the site on the first day (Tuesday) that was possible. Needless to say, we weren't feeling really cherished as a customer at this point, so I asked for the phone number of the parent company. The manager stated that he was not allowed to give us that number. At this point, we asked for and received the form to give seven days notice of leaving the site. We filled it out and asked, if since we had not ever accessed our unit, they would refund the difference of even the two weeks left after the seven days were left. The manager refused saying that we had rented at a month-to-month basis. At this point, we exited the site. About an hour later, the manager called Mr. R. on his cell phone and offered him a credit for five days. I am thinking that it is too little, too late. I am thinking that the universe showed us the true nature of how this storage facility is run and I am glad this we don't have our boxes in their site. It was an expensive lesson ($159), but it might have been cheaper in the long run. read more

Edit 9/12/2008: Sadly the old managers have moved on and the service level has plumetted. I've been owed a decent chunk of change for quite a while and getting someone to just call me back to discuss has been painful. Great facility but execution is not good. Security Public Storage in Richmond is the best experience I've had with storage. The managers are friendly, knowledgeable and take security at this facility very seriously. The facility is newer and clear, with individual alarms on each unit. With great customer service and the best prices I found in the SF/East Bay area, I highly recommend using SPS for your storage needs. read more

Staff is friendly, informative, answered all the questions I asked about concerns I had regarding the safety and security of their storage facility. I definitely recommend them. read more

Great place. Super friendly staff! Renay is amazing at answering all your questions. Got me into a great unit for a good price. I was so stressed out and having a storage expert definately took weight off my shoulders. Nice wide drive aisles and easy to get into my unit. Thank you!!! read more

Are you looking for a reliable storage location? You are in the right place, I highly recommend Security Public Storage services in Richmond. They offer amazing storage services. Jordan and Melissa are always willing to help with your storage needs, they answer your questions in a very kindly manner, are very positive and friendly teamwork. The facilities are very clean and accessible. I'm very satisfied with their services. read more

Used the facility for about 2 months. The place was clean and reasonably priced. We felt safe leaving our belongings there. Workers in the facility were all professional. We had free use of their handtruck as we loaded items from our pickup to the storage unit. They also offered free use of truck for moving in but we did not avail of that offer. We will definitely use them again should the need arises. read more

Today I frantically came into Security Public Storage Richmond looking for a unit I can't think of the managers names, they were so sweet to me and so kind they walk me over to the unit and everything was clean and specific & met my all my needs! read more

I feel so happy to have a unit here.. Everything is highly secure. The place is really clean and mister bill and staff are been so friendly...i will definitely stay here. Javier moreno read more

Excellent customer service. Great rates, even thou my monthly fee just went up three dollars. I location is in a safe area. Don't have to worry about my precious items. I have to move but I'm going to keep my storage in place. It was recommended to me, I would highly recommend it to someone else. Wanda T. read more

For over a year I have used this storage facilities in the East Bay and I am very happy. So I have my little list of what Ive looked for: - helpful employees - good security with cameras - indoor unites with some level of climate control - easy access to the units - reasonable rates It seems like a basic list, but not all places provide all this. Security Public Storage does provide this, and more. The facilities are some of the cleanest I have seen and the security is very good. The staff is friendly and helpful. They also have a good variety of unit sizes and shapes to meet your specific needs. The office sells a number of items that may be useful at a reasonable cost - packing boxes, bubble wrap, tape, locks, etc. In short, great great great storage facility as well as great staff!!! read more

Horrible! Horrible! Horrible! For the love of God stay away from this place! Heres what happened: A family member had put all of our families items in a storage unit and stopped paying the bill (long story but it is what it is). When I reached out to the company I spoke to Janice. she was nice and told me I could continue paying but could never have access to the items since I'm not on the unit. Well, that sucks but I get it. She said I could come bid on my family items when it goes up for sale at auction. I live over 300 miles away from Richmond CA and that wasn't possible nor was bidding over the phone. I told her I really didn't care about the items, the most important to me was the irreplaceable family pictures which have ZERO value to the person buying the unit. She said she would talk to the buyer and ask if they could bring any pictures to her and she would hold them for me. I was extremely grateful and happy that she offered that. A few days after the auction Janice called me and said the buyer of the unit as dropped off some pictures for me to pick up. I said great! Let me get my schedule together and figure out a time to come in person since mailing to me was not an option. She says that's fine. I call about 5 days later and tell her I will be coming to the bay area and wanted to schedule some time to pick up the pictures. This is when it gets bad... She says "the pictures are gone"... I asked "well, where are they?" she says " I don't know, probably in the trash". WTF?! At this point, my heart stops. I realize that generations of my family history and pictures have literally been erased from the earth. I have nothing to show my own children, no pictures of grandparents, great-grandparents, uncles, cousins, everything vaporized. All I could ask is "why?", "How?", "I just don't understand". And for the record, I was surprisingly calm, just really confused and shocked. This is when she gets extremely angry and starts yelling at me like it's my fault and says "corporate made me throw it away!" I say to her "but Janice, you told me to call when I could pick it up, aren't you the manager here?" She says literally "when corporate tells us to jump, we say how high, I'm sorry":: CLICK:: She literally hangs up on me. I tried to call back but she wasn't having it. I was devastated. I still don't understand what happened. Someone could have called and told me If i don't pick up it was going to get thrown away. Or I would have paid shipping, there were so many options. I tried to reach out to corporate but got nothing, I have no idea what to do or what really happened over there but I just had to share my story on Yelp. Be careful with this place and I hope no one will experience what I did. read more

One of the best storage facilities in the area!! I have a storage unit at this location and I'm so happy with the current staff and management on site!!! They are super helpful and quick to answer all questions and concerns. I recomend renting a storage unit at this site if your looking for a low price with all the perks! read more