They claim you can rent a unit online any time but it doesn't work and chat says we can't help you, call the 800 number and the 800 number says we can't help you use the chat. read more

If you like rapidly increasing rent, rodents burrowing holes in your mattresses and chairs and pulling the foam out, being slapped on the hand when you leave 5 minutes after the posted gate hours and having all your concerns addressed by a friendly kiosk and off site customer service, then this is the place for you!! Needed long term storage, the rent has tripled in five years. Rent at time of move out was more than double current walk-in, non-promo price. Had repeated rodent problems which caused several hundred $$ in damage even though the animal issue was reported. Don't even think of using the onsite dumpster to throw away those rodent damaged items either. I've stored at several area facilities and Public Storage is by far the worst. read more

This company advertises a low price online, but as soon as you rent a unit, they will begin raising your rental rates. I was originally paying $117/month for a 10x20 unit and that rate has gone up to $315/month in 2 years. They are currently advertising the same unit online (at this location) for $126/month. I understand inflation and the need for a business to increase prices from time to time, but a nearly 300% increase is extreme. I am not looking to personally fund the public storage pension plan. Having a well known name and a lot of locations, doesn't equate to being a good company. Anyone remember Kmart? No? Exactly. read more

Stop! Do not rent here. I rented a unit one year ago because of a lower price. Within 12 months they have raised my rent twice from $133 to $199 per month. Beware. Beware. Beware. read more

If Public Storage is your only option I'd make sure you read the fine print before signing. Expect considerable annual rate hikes and be aware of their prorate policy regarding move-outs. After we were notified about an upcoming yearly rate increase, our only available time to vacate was a day after our monthly renewal was due. Basically, we were out on the 1st and were charged a month's rent for a unit we are neither occupying, nor have access to. I'm pretty reasonable and would absolutely never give another dollar to this logo. read more

Recently I had a problem due to an old account number being charged, (which I thought I had already updated). The site manager , Michelle could not have more patient, pleasant, and helpful, in correcting the problem! I could not have more pleased with her service, and I highly recommend her to any one needing her help and guidance, Thank You! read more

Beware of price increases. Management dosent care if they raise the price. Shawn said it takes 6 months for management to review any requests and if they do lower it a bit, they'll just raise it back up in a month or so. Not a good way to do business. read more

They rip you off. Scheduled a move-out for July 18 but they would not process it until July 23. Five more days' rent! Asked the lady in the office to please inspect the unit (that's what email said to do) and she said she didn't have to. Now I have an email saying there are additional fees due to inspection of the vacated space. IT WAS TOTALLY EMPTY AND CLEAN. I even removed crap left behind from the person(s) before us! #R-I-P-O-F-F!! read more

came to this location and rented a garage for a vehicle from Deanna this place is great and Deanna is a wonderful lady she helped me out by finding the right size space for my needs i would defiantly recommend this place to anyone who is looking for a space to put your things or parking a vehicle... You will not be disappointed by the service read more

They're too quick to remove locks when you've been in contact with them the entire time of Trying to set up a payment plan and even making a partial payment immediately upon learning of a bank issue. They couldn't wait to at least the next billing date. Instead your entire storage is available for being robbed while you're making payments read more

I have had a unit here for years. As of late, the "customer service" has been anything but professional. If you walk in, you're greeted by a VERY unprofessional and rude. They won't listen to you, or will they even respect the fact that you are the customer. They called me, left a message, not even saying who they were. I called back, and left a message of my own. I went in to inquire as to what the message was about and the uneducated and rude "Manager' had no clue what the message was for. When I asked why I hadn't received a return phone call, she got indigent and asked "why would we call you back"? She supposedly called her supervisor, and when I asked what her name was, she asked why I would need it. I asked why she wouldn't give it to me, and she said that the conversation was over. This place used to be pleasant, and professional, but the unprofessional staff they have running it now, is one of the reasons, along with the common and regular increases is why there are so many vacancies in this place. R.I.P. Public Storage..................... read more

Public storage is not for long term rental. Every 6 months your rates will increase. I went from 124$ to 154$, and soon after I would be at 194$. Keep this in mind when renting from public storage. They took over my original company and my rates just go up and up. Got the same size unit with another company for cheaper. read more

I decided to store some things that I wasn't quite ready to get rid of and wanted time to decide what to do with them. I decided Public Storage being that it was close to my home... Wrong decision the moment you walk in the building it smells like a smoke factory coupled with the receptionist is not very bright at all...I later learned she had input half of my information in the system incorrectly. My name, address... with that being said they sent out a notice stating my monthly fee was going to increase from $69 to $85 a month. I went in and spoke to the receptionist Michelle and she was certain she had sent the information. Upon me looking at the information I discovered she had my name incorrectly, and my address. I informed her of her mistakes and she immediately jumped defensive and said it was my fault because, I was to verify the information on the screen... True however, when I looked at the screen I did see my name however, I had no idea she had omitted my last name and I don't remember if I verified my address. I spoke with the district manager and he was just as bad. According to corporate district managers are to do pop in... This district manager hasn't done a pop in a six months.... he denied ever smelling smoke in the office... He hasn't been to that office... it will take 6 months to get the smoke out of the building.., she said the smoke was coming from her clothes..yes... some of it probably was however, you smoke in the building... and if that's the case when a person leaves with the smoke on your clothes if you open up the windows the smoke will leave.... however, again as I said Michelle smokes in the building. I'm willing to bet my month's salary.. that smoke will not leave that building in 6 months... Overall customer service is bad. And if you have a district manager that doesn't care about the property... it's time for me to rent another storage unit.. that increase could of caused my account to be overdrawn. And nobody cared.... Do not rent from the storage unit on Utica Rd. read more

Jess was very helpful and answered all questions. Close to home. Happy with our service!

This facility was easy to find. The staff is very friendly. My husband and I were running late getting there and theguy called me to make sure we were still coming and waited for us to get there. We had to store or camper due to an issue with the city saying we couldn't keep it in our driveway and they understood that and were extremely helpful and kind. I truly appreciate their kindness. read more

I was told my rate would never change, 6 months of payments on the 1st 7 month rate increase. The girls that work in the office I trained to be liars by this unsavory company. I am aware of other renters they had till 7th to pay bill to avoid late fee, they actually charge the late fee on the 7th. If you choose this company and have any issue you better buckle up for a frustrating ride, you can't get a person on the phone or in person who has the power to correct anything. They are trained to play dumb after they tell untruths. I am disappointed they treat people in such manner. I'm not a writer of reviews, I just don't want anyome else to go through this read more

Renting at this facility was the worst experience of my life it took four months for me to get some sort of management to respond to a problem I had my unit! It was completely filled with Cottonwood, nobody seems to want to do anything about it. It would have been nice to know that they knew it was a problem for the unit in the first place, secondly my rent went from $37 to 44 dollars in just a few months that I was there and it was deemed non-negotiable rent increase. I've never heard of non negotiable rent increase especially on a 3 by 5 unit. I will not be using public storage facilities anywhere! read more