So these place never has enough employees working. It's dirty trash everywhere also someone broke…read morethe lock off of my bin. When I went to the desk the employee, said oh yes we were going to call you when we had a chance to let you know. They asked if I simply forgot which I did not. So they said they would watch the tape and let me know which they didn't ever do. So now I don't know if someone is trying to break into my bin. I also was forced to buy one of their locks, because I didn't want to leave the bin unsecured. I was told they only work through the place once or twice a month do to the lack of employees. So how long was my bin with out a lock? To top it all off they want to raise my monthly payment by 13.00. Also every time I call no one answers the phone or returns calls.

There is a rodent infestation at this location. Several boxes of my belongings were completely…read moredestroyed - chewed up, covered in droppings and urine. I have tried to file an insurance claim multiple times with the store, and no one responds. Completely disgusting storage facility, and they clearly cannot be trusted to maintain conditions or take any responsibility for their negligence.

The people here exhibit excellent customer service. They are knowledgeable and friendly. I was even…read morecalled to ask when I was going to move into my unit because, I hadn't yet moved in. Kudos to the staff. The facility is clean and I have zero complaints.

Thank God for Jason his Knowledge, Patience and Professionalism were A-1. He answered all of my…read morequestions made sure my unit was cleaned and walked me thru my contact without me asking. Thank you Jason for providing excellent Customer Service so glad you're apart of the Extra Storage Team

Trenton Olympus Moving and Storage crew arrived at the hour we had set for the starting time. They…read morewere hard-working, and clearly had a lot of experience; they didn`t need a lot of explaining from Javier on what to do next. There certainly wasn`t any standing around slacking.

They were amazingly fast! They were very talented when it came to getting large items out of doors…read moreand around corners. They also had to manually hoist my mattress, wooden desk, and wooden file cabinet up to the second floor. The only stairs up to the second floor were spiral which made it impossible to use for these large items. They securely wrapped all of my furniture before it left the apartment. 2 of the guys also helped me put together some Metro shelving because the TV had to be placed on it. They were very professional and extremely efficient.

All My Sons and the movers - Bill, Justin, and Thomas- made my move simple. The process was a…read morebreeze from the first call asking for an estimate to the pre-move inventory and the day of the move. The drivers were prompt, and a little early, they worked quickly and with care and were friendly throughout the entire move. Unequivocally, I would recommend them.

I would strongly caution anyone considering this moving company…read more Our move was scheduled for 8:00 AM, and at 8:15 AM, after we had already been waiting, we received a call informing us that they would not be coming. No advance notice. No contingency plan. No attempt to make the situation right. This left our family completely stranded on moving day. We were required to vacate our apartment due to the end of our lease, and this company abandoned us at the last possible moment with all of our belongings packed and nowhere to turn. What was even more disappointing was the complete lack of support that followed. No alternative crews were offered. No referrals. No meaningful assistance whatsoever. We were simply told they would not be showing up. When I asked to speak with the owner, the manager, Drew, refused to connect me and stated that the owner would call me in two days. As a business owner myself, I was shocked by the lack of accountability and customer service. When your company creates an emergency for a customer, the least you can do is make yourself available and work toward a solution. Reliability is the single most important quality in a moving company, and unfortunately, this company demonstrated that they cannot be counted on when it matters most. Our experience was unprofessional, stressful, and completely unacceptable.

They have now moved me three times. The most recent move was into my new house. It was during a…read moretorrential rain storm but that didn't slow them down. They still moved everything without any issues and they didn't even make a mess. The guys were polite and helpful and before they left they made sure everything was exactly where I wanted. The head mover then inspected everything for damage including my walls but there was none to be found. They had my furniture in storage for a month but since they wrapped everything it all remained clean and smell free. The movers also handled the move of the people out of the house we bought a I had recommended them during the inspection. They said at the closing the movers were very helpful and they told their agent they would recommend them to his other clients. I trust them enough that I referred them to my boss. They are moving her parents in a few weeks. Moving always depends on the crew and the management and they both seemed like they wanted to make sure I was completely satisfied. I can't say enough good things about them. If I ever move again they will be my first call.

I used Broadway Movers last November and was extremely satisfied. They took care with all my things…read moreand were efficient and professional. I hired them to move me again on Monday, what a huge disappointment this experience was so totally the opposite uncaring and unprofessional. We were moving the same things and same way. Truck was too small for my things, too tall for the storage unit to get in, no care with my things. One of the movers was not anyone I would want touching my things he made comments on everything I owned. I wrote a letter and called and the company doesn't seem to care. I would never use them again nor recommend them to anyone.