Second rate increase in 9 months. The first one was 16% and the latest was 32% more. Hell NO!! It's going to be my mission in life to get every agency with jurisdiction over these thieves to act on behalf of consumers. And Donna is nice, but not 50% nice! I've literally been locked in the facility since they don't maintain the gates or have staffing during open hours. And calling 911 didn't help. AVOID PUBLIC STORAGE OR LITERALLY RISK YOUR SAFETY! read more

Parking in the building is a plus very convenient. Location is good as it's walking distance to where I live. There are carts to use. The price point is ok until they start increasing by 20% every couple of months. The lady who runs the place is busy and very kind as she does her thing! They close at 6pm most days and they do not play read more

Worst business practice ever. No loyalty for rate consideration despite being a solid paying customer for nearly 21 years. Zero security, I discovered having left my storage door wide open over the weekend, full of tools, after being told that security walks the property daily. My rent is now $800 a month, and that is almost my mortgage payment but will they give me discount to stay no? More to the point, what does Public Storage give you for $800 a month? Not even electricity! you have to bring your own flashlight at night. Zero security whatsoever. You also have to have your own insurance . I'm done with this greedy, corporate behavior. You would think they would want loyal clients to stay? No, They just want your money on auto pay, period. Awful company. White oak PS has to be the worst ever from my experience. read more

Ever since Sasha ( old manager ) left , this place is a mess. The new guy, I think Brian is his name , is just not the person for this job . The bathroom had no toilet paper for more than a month . And looks like now he locked both so people don't use it saying bathrooms are under repair , which is a lie. It also seems like he hides whenever something is needed. Hopefully things get better, but it's not looking good read more

This review is for Donna, who provided amazing customer service when I first rented my unit. She took dedicated time to show me around the facility and explain the ins and outs of both the storage unit and options available for locks, insurance, etc. she was so polite and accommodating. It was a pleasure to work with her! read more

Highly Recommended, Front Desk Staff and Manager was helpful and outstanding. Storage space clean and nice size.

Everything was fine until I needed to cancel my reservation because we did not need the unit. There is no way to cancel online; you cannot do it by phone; customer service agent will not answer even if you select the option to speak with someone; when I did get someone else on the line via the new reservation option, and he said he would transfer me to customer service, the call was dropped while I was on hold. My only option was to delete my payment method from the website. Hopefully they won't continue to bill me, but if they do my only recourse is to file a dispute with my credit card company. So bottom line be aware that you will be really challenged if you need customer service help. read more

Elevators (both!) have been broken down for a month, and still "waiting" for a part. So the only way to access and move in and out of unit is stairs. If you're trying to move any thing large (like a couch or furniture) you will be unable to due to the narrowness of stair's door. We couldn't even get crib through door. Unit is supposed to be "temperature controlled" yet feels like the heat is on full blast, in the middle of the summer. Also, their corporate line is very unhelpful. Called about a credit we were supposed to receive due to the inconvenience of the elevators and they didn't even know they were broken. Yet, they continue to raise prices on you! Be warned about 3-6 months after you book with that nice low price they raise your rent, no explanation at all! read more

The customer service is impeccable! Both Donna & Brian have excellent interpersonal skills and are a credit to the team at Public Storage.

Love, love, love Ms. Donna S.! After a difficult move cross country and feeling overwhelmed with boxes, her kindness and professionalism made my day. We get world class service and a personal greeting every time we walk through the door. The world is a better place when businesses hire great people like this to manage them. Thank you! read more

People are nice enough in the facility, but the methods and times for accessing the facility leaves a lot to be desired. I also heard today that people within the facility over 3 months received skyrocketing pricing without notice. This practice among storage companies is also why I decided to leave. read more

Our price has increase by USD 100 each year and we are told that there is no control in place, this has been an awful experience - local staff are nice and the place is clean but don't store your things here. it's a trap and rip off, not a serious honest business. read more

Review is for Donna who was a huge help and stayed a little bit after closing so that we could get our storage unit moved out when our movers cancelled on us. She was so nice and made it possible for us to get our move complete on time! read more

I visited my rental unit for the first time this morning. The Public Storage person---Donna-- in the office was most helpful. She gave me valuable information that will help me when I am emptying my unit. read more

I visited Public Storage on March 3, 2025. Karina is an EXCELLENT! She was very accommodating and explained everything about Public Storage. Her patience is definitely a virtue and an asset for providing best in-class customer service. She went above and beyond to explain the pricing plans, gave me a tour of the facility before I finalized my agreement. I was pleased with how she provided world class service to all current and prospective customers who visited the facility while I was there. I'm excited to be a customer! read more

My sister needed to store stuff immediately on a Sunday morning. We checked this place out right when they opened. We were expecting to not have luck or pay a crazy fee since it's last minute request on a Sunday. That was the exact opposite of what we experienced. The only employee there was Ashely. A 3 yr veteran of that location. She was patient, polite and extremely helpful. She got us the $1 for 1st month, which some additional fees and required insurance on top. She was extremely knowledgeable and gave some good advice on what to get and what not to do. She showed us the location and we were done with out total transaction in 30 mins. We were pleasantly surprised with our overall experience. The location is clean. But seems like some there are some moisture issues, which they did not hide. The place is temperature controlled. It seems very secure, you need a code to get in and out and use elevators. THE BEST PART! They have secure off street parking. So when you unload or load your stuff. Elevators are roomy and line up with the floor. So when you borrow their carts, the wheels don't get stuck in between the elevator and floor. Great location with accessibility to secure parking. Their hours are somewhat limiting. 6am to 6pm. Which if you are trying to go after work. It's tough. read more

Public Storage - Front desk with Ashley, who is extremely polite, professional and expeditious! - Self Storage Near Me - Washington, DC, District of Columbia

Ms. Donna was super helpful in setting us up with our unit! Reserving the unit was straightforward on the Public Storage website, and everything was as expected when we arrived. We ended up needing a second unit, and Ms. Donna let us know which units were located near our first one so we didn't have to walk all over the place. The units were reasonably priced for the short-term period that we needed them. read more

Superior customer service from Donna and the staff. I've dealt with six other storage businesses and Donna by far runs the best. Sincerely, James read more

I'm giving the Navy Yard location 5 stars simply because of Ms. Donna. Her customer service, knowledge and will to help is top tier. Would definitely recommend! read more

Pricing extremely inconsistent for unit size. Taxes and fees unexplained. I've seen a cockroach roaming around which tells me there might be an infestation problem. The cost of units are appalling even given the competition. I'd say, go elsewhere. Also, apparently if you wish to move your items out, you have to pay for a whole additional month which doesn't quite make sense to me. read more

Excellent experience. Conveniently located. Pat is very helpful. While I hope to never need their services again, I would look them up first! read more

Very bizarre storage place. Their elevators have been broken for months at this point and they recently increased my storage rent for a 10x10 from $200 to almost $300. You can only access your space during business hours, which is extremely inconvenient for those of us that work 9-5. ****I would highly discourage anyone from using this place.**** I am so glad my time with them is coming to an end. read more

DO NOT USE! THEY GAVE OUR UNIT AWAY the day before we were supposed to load our truck with our things! We reserved this unit a month before! Customer service runaround with no resolution!!! read more

Excellent service,attitude,and rates, 8707 Cherry lane Quentin the manager really knows his business, I would readily recommend anyone to do business at this location. read more

Donna was a great help. It was such a smooth process. The space was the right size and the place was clean. I love how there is an app that pretty much handle all my needs. read more

Great team at the Indian Head location in Oxon Hill, MD. They were very assistful in my short time in needing storage space. Thanks everyone!!!!! read more

If you have ever rented storage as I have you are used to rate increases annually or sometimes you can lock in for many years with none. This place (or maybe all public storages) do rate increases sometimes monthly and not a few dollars 10-20% at a time. So if you see that awesome deal that says first month $1 there are a ton of hidden fees and then your rent may start at like $150 or more. Once you are in they will continue to raise your rent to over $300 per month. In less than 18 months my rent from $110 a month to $300+. If you like throwing your money away because it's convenient go for it, but if you want reliable rent monthly and amazing service try cube smart. I came from there thinking I was saving money but in the end, paid an extra $1200. read more

I've gone to the Silver Spring location for the last couple days. I have to say that I'm ver impressed with Ben the customer service representative. He has been a great help on my visits there. It's great to know that there is good help when you really need it . Thanks again Ben your help was greatly appreciated and I just hope that your efforts are appreciated by the management team. read more

I had an issue that Michelle fixed right away. She really helped me out. Michelle was wonderful and worked with me to help fix my problem with no hesitation. I recommend this storage place and also recommend Michelle, she's great! Thank you so much! read more

I recently (late June 2024) had my storage unit broken into at a location for Public Storage in Northern VA. I was never notified of this issue and actually had to ask the site manager on duty why a different lock was on my storage unit. I was advised that there was a break in at this location and I should check my unit to make sure no items were taken. To be clear, I did not receive any call about this break in. I then was told that since I did not have the Public Storage insurance that I had to handle any theft claims via my own insurance, which was a strange statement coming from the site manager at the time. As I waited weeks to hear from the location on the break in, I filed a police report and found that Public Storage had not filed a report on their side (determined through FOIA request to Fairfax County). As the weeks went by, I still had not heard from the company and filed a complaint with the Better Business Bureau in California, as Public Storage HQ is identified as being in California. It was ONLY after filing this BBB complaint that I heard from the District Manager about the issue, but he was calling me due to my complaint with BBB and not to follow up for the company. What I found out in a very informative call was that unless a number of units are broken into at a Public Storage location, no police report would be filed by Public Storage. As explained to me, there is a resistance to tell the police about a few units being broken into, as customers involved in domestic issues and apparently their breaking into units are such a concern that the company policy is NOT to tell the police about just a few units being broken into at a location. In my case, there were 3 units broken into (mine included) and as such, 3 units did not merit police contact. I was not told what the number of units being broken into actually is for making a police report, as that is considered some sort of proprietary information. This lack of transparency and frankly a silly policy is not good for business or the customer. I then pointed out to the District Manager I knew how the break in at the property happened as the exterior door (like many doors at this property) were never locked and the thieves simple opened the exterior door and broke into a few units closest to the exterior door. The District Manager confirmed this in our call. Bottom line is Public Storage has a murky policy on when they call the police regarding break ins, and has poor physical security at the location I have rented a storage unit. The horrible communication process this company has to inform customers of break ins at their property is pathetic and requires employee termination directly to attempt to solve this communication problem. I would have NEVER heard from Public Storage had I not filed a BBB complaint, which is also a pathetic performance on all levels. I was given a month free rent for the debacle of this issue, but to be clear I never asked for money or compensation in my BBB complaint - only to hear from the company. Last, the District Manager was professional and clear in our call, but his hands seemed to be tied by "assumptive" communication he blamed on his employees, the police to follow up with me and not their company, and the lack of transparency on the number of units required to file a police report. Not his fault, but certainly a company defect in all of these areas. A business model and policies for running a company can always be tweaked. In this case - start tweaking! read more

Carla has been very helpful from the beginning. She walked me through the facility, helped me pick the right unit size , and went of her way to make me feel comfortable. This storage is very convenient and I'm thankful that I found it! It's very clean and organized. read more

We love this Public Storage. We've had a unit here for a little over a year, and we couldn't be happier. The price is right (we got our unit on a sale and they have raised the price but I still feel like it's a good deal); the facility is clean and access is easy. read more

I chose this location because it was close to me and they had decent reviews and I'm glad I did. As soon as I walked in Donna stopped what she was doing and instead of just telling me what I needed to do she accompanied me and showed me. Once I got things going I needed to go back into the office and while Donna was on the phone Lakita jumped right in and started helping. Not sure if they work together all the time but they are definitely a great team. And as individuals it was clear that they were there to help me have a good experience. It was my first time ever using a storage unit so I had no idea how it worked. They really made it easy and I am grateful. It's good to see that there are still some establishments, providing excellent customer service. read more

The facility and staff are nice but administratively, the billing department is very dysfunctional. For the past 3-4 months I have received bills for HUNDREDS of dollars more than I owe. I believe that the staff has confused my account with another because I have been called by other names when I call to correct this issue, even after verifying my account. I've spoken with 3 staff members who have said 'Ignore the bill and pay what you owe'. YET, today I receive ANOTHER bill for $487.74 for a space that I rent for $162.58. I'm hoping that THIS post will encourage the office manager to find the error and FIX it. No one wants to receive PAST DUE NOTICES when they pay on time. This could ultimately affect my credit rating so it is imperative that I document this issue. MR. FRED JOHNSON, PLEASE FIX MY ACCOUNT. read more

This is my first time using a storage facility and I was a bit confused at first but that quickly changed when I spoke to the representative I believe here name was Donna and she was so helpful!!!!. She explained to me exactly where my unit was located and even stayed with me until I went through the process of gaining access to the unit. I now have a full understanding of gaining access using my code. i highly recommend Public Storage!!!!!! read more

Miss. Donna was excellent and genuinely God-sent. I had to move all of my belongings into storage abruptly. I spent all day packing and arrived with only 30 minutes to spare. The unit I purchased wasn't big enough, and I had to get another unite. Do to my situation, I was displaced and had to get all my things in storage as I was due to move into my place in two weeks. She took the time to find me another unit. I'm genuinely grateful for her. Miss Donna went over and beyond to help me. read more

The moment I walked through the doors, I was greeted (and welcomed) by Donna. From that point, she was efficient, professional, and a word I don't have a chance to use often --kind. i was shown my unit, shiwn how to use the app all within ten minutes. I would recommend this location to everyone! read more

Super easy options to handle everything online and through the app. I wish the access hours were a little later than 6pm but would not deter me from using this place in the future. Also had a great experience with Ms. Cole, one of the staff, super knowledgeable and friendly. read more

Do not use this facility. 1) The staff is extremely rude, even belligerent. It seems staff does not care about doing a good job and has no desire to be helpful. 2) They do not pro-rate. This means that even if you only need to stay five days in a given month, you have to pay for the whole month. Very inconvenient if you are moving and need to schedule movers for a weekend. 3) The staff falsely accused me of breaking the rental agreement, and tried to charge me over $300 as a result. They called my phone, essentially shouting at me. I calmly explained that they were mistaken, but they continued to be belligerent and extremely aggressive. 4) The facility itself is poorly organized and dirty. They do not allow moving trucks inside, so you have to park on the side. There is almost no parking, so you risk getting a ticket. In the little parking that does exist, other people park there who are not customers and take up the spaces. You are then left having to track people down to ask them to move. Overall, absolutely terrible experience. Do not put your stuff here. The staff is really mean and your stuff is not safe. read more

I had a small storage unit here for about a year. Recently moved out. Overall a great experience; this place is very clean, organized, and staff are very responsive. Managing my account was easy through their app. It's well run. read more