Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

Increased rent $10 and of course there's no reason. Can't get in contact with anyone, no automated…read morechat, no human to ask why the rent was increased and figure out how to close my account and get a refund. (Probably can't get one and some snarky sales associate will respond to this and not my email being there about it.) I'm tired of these corporations treating me like crap... keep the rate the same at least for a year. And raising it nearly 50%? Ridiculous.

I love the double security of needing a code to enter through the gate, but also for the building…read more The space is more than what i envisioned, and not bad for the price. I was given all the information and tools I needed to move in my stuff to the unit. The app is easy to use and reliable.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

My experience at this particular storage was amazingly easy and the service was fantastic. In…read moreDecember I wanted to put some items in storage at the Public Storage location on Bladensburg Road, which was less than a mile from my house. When I arrived they tried to up-sell me on everything including storage insurance despite the fact that my homeowner insurance covered storage. I decided not to store there. Realizing I really needed a storage unit, I chose the 3005 Kenilworth location. What a difference in service!! Brittany was a sweetheart. She was super friendly and very accommodating. She did not insist I buy their storage insurance. All I had to do was have my insurance fax them a copy of my policy and all was taken care of. The difference in service between the Bladensburg and Kenilworth locations were day and night. Thank you, Brittany!!

3005 Kenilworh Ave public storage have great customer service. Denna at this location does a really…read moregreat job while be professional. She showed me the storage space that I rented and explain all neccessary information. Much appreciated and thankful.

The best storage facility around! I did a lot of research,…read moreand this place had the best reviews, price and location for storing in the DC area. It also turned out to have the best management staff: friendly, helpful and delightful to deal with. Kim made the move in much easier than expected, helping to find the best size and even suggestions for help moving in. What was to be a 3 month storage between houses turned into over a year -- I'm glad I drove a few minutes more and saved a lot of money! Overall this was a fantastic experience, located just 20 minutes from downtown, and the most helpful people in the storage business. If I ever need storage again, this is where I'll go. Highly recommended.

From the owner: U-Store is The Area's First Storage Company. We offer great value and great service. Rent only the…read morespace you need. We are sure that you will be able to find the perfect size from one of our over 30 different sizes. Stay only the time that you need. U-Store offeres month to month leasing terms and office hours of 9am - 6pm Monday through Saturday.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

The service was fast and efficient. We booked online for a one-day trailer rental and arrived about…read more20 minutes before the pickup time. There were two employees behind the register, so the line moved fairly quickly. The employee who assisted us was cordial and efficient. It's good that we arrived early because by the time we left there was a huge line of 8 or 9 customers. The pickup process was smooth and hassle-free. The lot is huge and has speed bumps so drive with caution.

Made reservations through the 800 number to rent climate control unit on the first floor at the…read moreChillum Road location. Upon arrival on 8/3/25 I was informed the only climate control units are upstairs and the facility does not have an elevator. I agreed to settle for non climate control unit on the main level since I would only need storage for short period of time. I was shown how to access the door to gain access to the inside which is where the unit is located. Upon arrival at the unit the U-Haul employee opened the door of the storage unit and I noticed several roaches on the inside of the door. When I stated the unit was roach infested the employee said it was "LENT" not roaches. I requested she turn the light on, she said there are no lights inside the unit I had to provide my own light. I used my phone to look inside the unit to see more roaches as well as a rat/mouse trap. I recommend if you don't want to take roaches with you Don't leave your belongings there.

Erika, at Extra Space Storage in Hyattsville, is why this location is successful. There are basic…read moreelements that make a good facility. This place is well-lit, temperature-controlled, and easily accessible, and the access hours work for most cutter schedules. The service I experienced today takes this place from good to great. Erika is highly competent and has a calming demeanor that immediately puts me at ease, as we all know that moving can be very stressful full-time; she makes the leasing process easy and makes sure that you know you are a priority when you visit her store. When there was an urgent matter, she was not in a panic. She masterfully walked me through the issue and guided me to the solution. The urgent matter was my fault, and Erika apologized, which was not her responsibility. She understands that it's essential to keep the customer experience cheerful and the transaction task-oriented. Now I have to figure out how to clone her so she is everywhere else I go. When I call the bank, when I am on the airplane, when I go to work, when I go to the doctor's office, and when I go out to dinner, I need Erika to be in those places. Thats not likely, but until then, I look forward to working with her whenever I visit the Extra Space Storage. I have lived all over the country and have encountered all types of service along the way. You can trust me when I say, "Erika is the Gold Standard"!

I recently rented a space with a 3 month plan and after going away to bury my son. I come back and…read morethere is mice droppings and pee all over my belongings. I told them about it and Andre who answered the phone could not seem any less interested in my situation. He said I have to help myself move out of the storage again and fit the cost of finding help and man power. He believes insurance is the key to my happiness and certainly does not understand that I just buried my son and want some peace for now and understanding. I don't even stay close by. Andre said that pest control is not something they practice as a service that it is a different service separate from them. It's his lack of care and humain side besides the disgusting mice situation that bothers my spirit.