I had a small storage unit here for about a year. Recently moved out. Overall a great experience; this place is very clean, organized, and staff are very responsive. Managing my account was easy through their app. It's well run. read more

They dont tell you that if you get a storage unit at the end of the month they charge you additional money on the 1st of the month. They are scamming. Don't do it. Go to u-Haul storage. read more

We've been renting from Public Storage for more than 12 years, and we thought they were pretty good. The local branch in Skokie, IL had clean storage spaces, helpful onsite staff, reasonable prices. Then about four months ago everything changed. Suddenly all phone calls get routed to some stupid headquarters number where nobody ever answers or returns a phone call. Before, the local number connected you to the local location; now it doesn't. When you follow the prompts and enter your account number "to get connected to 8220 Skokie Blvd." you get rerouted back to the headquarters number. Real helpful. The automatic payment option that we had arranged 12 years ago somehow got disconnected and it took a dozen phone calls and four separate visits to re-start it. Even now, the online invoice does not indicate that auto-pay is in effect. Instead, it prompts you to "Make Your Payment Now" and says if you don't, a lien might be instituted against your stored property. Wow, very customer friendly. The onsite staff does not seem to know what it is doing ("I'm only here on weekends" or "I just got pulled in to work for today, so I can't look up your account") and they are totally unwilling/unable to solve any issues ("I'll get somebody to call you back." -- which of course they never do). The only conclusion is that if the Public Storage employees are so disinterested in the people who are paying their salaries, then maybe it's better to deal with stupid telephone voicemails than unhelpful people. I think Public Storage just counts on the fact that in the middle of a pandemic, people don't want to be packing and moving their stuff around. Maybe they are just using teleworking as an excuse for less than minimal value for money. Believe me, unless things improve, we will be actively looking for other places after this is over. The space may be clean and the location convenient, but customer service, staff knowledge, and financial operations rate a big fat ZERO. read more

Very tricky rental agreement. Preditory charges (lock, insurance, administrative fee). Bring your own lock; use your own insurance and immediately contest extra charges. Their $1 first month promotion is a scam. You need to be there for 60 day minimum. read more

The team here is awesome! Polite, efficient, helpful and kind. I couldn't be more impressed with the ladies here. Thank you!

Property Manager, Donna, gave excellent customer service. She is located at the South Capitol Street location in Washington, DC. I really liked the way she follow-up on my matter and called me back 2 days later to inform me of a good word. I commend her highly!! I rate her with a 5-star review. read more

I will never use Public Storage again, especially this location. There was a water leak coming from the top of the unit and had rusted. So it had been there a long time. It was extremely stressful. What was I to do? There were no larger nor smaller units available. They refused to help and they refused to find another storage facility closer. They were only willing to have a repairmen fix the problem. I could not trust that they would have the repair done nor could I trust that it would be timely. The leak had been there a long period----long enough for the area to have rusted. In addition, they refused to give me new boxes and paper to replace the soaked boxes and paper the water caused. They needed to get permission. All of this was while I was being charged by the movers. I will never use Public Storage and will tell family and friends not to use them either. They also would not let me return Public Storage boxes that were purchased online. It is not a user friendly company or location. read more

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Clean, safe, well-lot and incredibly well-administered. Carla is a rockstar! Access hours are convenient and I always feel comfortable and safe work g in my unit. read more

The problem with Public Storage is the lack of 24/7 access and the very limited access to carts. Carts are only available when the office is open and, even then, you can't pick up or return a cart if the staff person is off doing something else. It's a fatal flaw that makes Public a poor self-storage option. On every other dimension, Public is excellent: well organized, clean, good use of technology, and the staff are friendly and knowledgeable. read more

Ashley was extremely helpful and pleasant to work with. She answered all of our questions and made us feel confident in PS's services. The facility is clean and is in a great location (Go Nats!). We highly recommend using this facility for your storage needs. See Ashley, she will take very good care of you. read more

Donna Did an amazing job thorough and timely showing me what I needed and they took me last minute though I was running late !! Thanks so much Donna and the other associates that assisted in staying with her so she could finish my paper work. read more

I've been using the Public Storage in Rockville, MD on Gude Dr. When I started 4+yrs ago the cost was high nearly $200, it increased yrly like an apt (odd) now they want $325 for this same space & no new services!!! This place provided absolutely no services, u can't use the dumpster, they pro rate only when moving in they won't pro rate when moving out & they offer no usual 5 day grace period. I moved out on the 4th & they xpected me to still pay them $325 for this whole month even though I'm no longer in their space. I paid them timely over several years & now they are coming after me w/collections etc al... It isn't fair or good business!!! read more

It has been only 1 month since we moved our stuff in here. What is wrong with these people??? Pricing and move in were pretty fair and uneventful. We chose this location as it was easy for us to get to while in between apartments. Upon move in we were given a security code to operate the outside gate and interior elevator. Any code worked, we used 2/6 of the numbers and it worked. Apparently this has now been fixed, but in upgrading their system our number was deactivated. Neither secure nor helpful. The major issue is we were broken into 1 WEEK after moving in. No other units around ours were touched. They took all the high value easy to grab items that weren't in rubbermaid bins, that we know of. The staff is completely incompetent and rude. The call I got to inform me of the break in wasn't that my unit was broken into, but that it had no lock and when would I be coming to put one on. REALLY?! The entire sliding part of the door lock was bent and busted like someone took a hammer to it, that doesn't look suspicious? Dealing with the staff there since has been painful and aggravating. On visit #1 with police to the unit, I was told the door lock itself needed to be replaced (obviously) and I asked 3 times to clarify that I did NOT need to do anything else until that was completed. I received a call 2 weeks later wondering when I would be in to replace the lock they had put on temporarily. I asked if the door was fixed, and was told they wouldn't have touched the door WITHOUT me being there. UGH. The door was still lockable even with the bent metal so I wasn't rushing. I scheduled to come down on the following weekend so I can witness them opening my unit and put a new, and much more expensive, lock on it. A few days before that visit I am called again and left an urgent message. They again want to know when I am going to come replace the lock. I call back and admittedly am very annoyed at this point. I point out my scheduled visit which should be noted on my account, and am told the sliding door lock has been replaced. wha wha whaaaat? -But, I was told you wouldn't replace it unless I was there? It's been weeks now since we came and you've told me different stories every... -The district manager replaced it. -.....what? ok, but you said you wouldn't replace i... -THE DISTRICT MA-NA-GER replaced it. I didn't touch it. -Well I assumed when you said "you", you were referring to Public Storage, the company you represent -I DIDNT TOUCH IT THE DISTRICT MANAGER (me hanging up) Will be moving our stuff out to a less convenient location so I don't go berzerker on these fools. read more

Donna and her team our amazing. The facility is always clean and the security provided makes me feel safe at all times. While there is limited access to carts and all doors during business hrs I will take that to feel safe. Also Donna makes it clear when renting your unit about access times and business hrs. Would recommend anyone to rent here! read more

Donna and her team are amazing! They're so responsive and on top of everything. I had a great experience with them.

Worst storage facility. Good luck getting your stuff once it's in here - the elevators always break and the entrance doors get stuck all the time, making your stuff inaccessible days or weeks. Horrible staff who go on long breaks and close the office so you can't use the wheelcarts. Don't make the same mistake I did - pay a little more for a better facility. read more

Great service! We were able to find a storage unit here last minute when the size we had reserved elsewhere ended up being too small. Always clean and easy to access the unit. The staff was very professional and helpful. Donna was amazing in helping me vacate my unit when my movers took much longer than expected! read more

The communication systems are awesome; the staff very helpful -- the ease and the cleanliness are excellent.

The place is very clean and well-organized. Despite being super-busy, Ashley was friendly and helpful, patiently walking me through the entire rental process and personally helping me find my unit. read more

Donna at Navy Yard location is ROCKSTAR! found myself in a bind and she was amazing to assist me.

The staff here are great. In a time where cumbersome phone trees, online chat, and automated frustration are the norm, the staff here actually talk to you on the phone. They are responsive and on top of things. read more

This storage facility is the worst. First, the website lies about climate controlled. So does the staff. It does not have air condition. Second, the other day I tried to move out and all elevators were broken. I had to pay my movers for nothing. Stay away from this facility. read more

So helpful clean and friendly! Thank you Donna so much for all your help , you really went out of your way to make our move smooth !

Worst.Experience.Ever. Poor customer service. Rarely is anyone in the office during posted times. Rude and unhelpful staff.

I have just received notice of my third storage unit rent increase in less than two years from Public Storage Navy Yard on S. Capitol Avenue. My new rate is a 66% increase over the original rate (not the first month teaser rate). My new rate is 49% over today's advertised Public Storage monthly rate for a new customer at this facility. If you move your stuff here long term, expect to pay a lot more in the future as you will get 'gotcha' rate increases with regularity. SAD. read more

If I could give this low class location a '0', I would!! I am not amused when some ignorant little chick calls my cell phone to tell me that a balance was left on the books when I move out when I clearly established a move-out day and verified it with a gentleman a week prior to her call! It appears to me that there are a couple of uneducated workers employed there. Now, when I say uneducated, I mean they are lacking proper knowledge in their positions. Try opening up a book and learning a few words and have conversations with individuals to improve speaking skills. You learn so much out of life communicating with 'smart' people instead of coming to work half drunk and sitting on your ass not taking time to enlighten yourself by learning instead of seeing who is talking about you on Facebook! Hey, the ignorant chick that left the message on my cell phone, threaten me again and I'll sue the company and you for harassment!! read more

Wasn't all that happy when my storage unit was broken into. Was even less happy when they cut the lock off the bent door and informed me that I would have to pay to replace it. read more

While I've had a unit there for 2 years without incident, this past weekend I was called and notified that "my unit had been tampered with." Yes, broken into. Yes, items missing. They closed the office and left without once checking in with me at my unit to assist me in securing my unit for the night, so I had to leave it with a broken door for the night. I filed a police report and was told that there were regular and frequent reports of breaking into units at this facility. It is not secure! read more

Ashley and Donna were quite helpful in making my move easy and enjoyable! This facility is nice and clean and conveniently located in Navy Yard. I'll have a unit here as long as I am living nearby. Also more affordable than similar units in the area. Highly recommend. read more

I agree that the staff is horrible but I got on here tell people about the lack of a working elevator! It was broken for MONTHS so I had to wait to take a good deal of my belongings there. I went last week to pick up a small item and was overjoyed to see that it was working! So today I packed up my car with all the items that I waited to bring to the storage unit. I unloaded my car, found a dolly (which are not easy to find), and went to the elevator only to discover that it was not working again! I called the manager and was basically told "yea, it happens, nothing we can do, nothing you can do." Id like to move my stuff out but can't with a broken elevator! read more

What began as a great experience with this storage facility has rapidly gone downhill in recent weeks. The pros: Units are clean, new, and well-maintained. Access feels secure with codes required for the gates and elevator. Now, the cons: (1) On recent days flatbed carts have been difficult to find or completely unavailable. The manager told me that they have a problem with people locking carts in their units. Whatever the reason, it is highly inconvenient, and the grocery carts they've provided as a temporary measure just don't cut it. (2) Often only one staff member is on duty at a time, so when they go upstairs to help a tenant or go on break, nobody is in the office to help you. I was left standing on the pavement for 45 minutes yesterday, waiting for the office to reopen. (3) They are not transparent enough about fees. When I moved in, I was told that using their insurance was mandatory, even though it duplicates my existing homeowners' coverage. I ended up calling my insurer on the spot to get verification in order to force them to back down. (4) They tell you that they will prorate the first six days of the month if you move out early, but they don't tell you that AutoPay enrollees aren't eligible for this benefit. It seems to me that they are punishing their best customers -- those who pay online automatically every month. I ended up having to call both the corporate office and the District Manager to get this issue appealed, but now I have to make a second trip to the local office to finalize the refund -- I just hope someone is there to let me in. They also offer the option to pay over the phone, but this incurs a $20 "convenience" fee. In a nutshell: This was a decent unit while my stuff was just sitting there every month, but moving out has been a nightmare. read more

I was pleased that the attractive rate I was offered on the phone was honored on arrival, although I arrived 8 hours AHEAD of schedule as the facility office was just opening. With my early arrival I surprised the new but very polite, helpful and efficient Ana T. She took great care of us in opening the account and showing the storage space, which was clean, well lit and fully functional. I wish that the duration of the rental rate being offered (at a nice discount) was disclosed before the completion of the application process, instead of only after the input of 100% of the application and payment data. There was also the obligatory "up-selling" efforts to by more real estate than was needed, which were modestly off-putting. However, the rate lock / lease term wound up being even longer than we had imagined or hoped. My subsequent holiday weekend visits (facilitated by the friendly, thorough and hard-working Janice) continued the positive impression. Keep it up P.S. Hyattsville (Tuxedo Rd). read more

Horrible staff, worse buisness hours. Also, they have a leak in their roof that damaged our stuff and makes the place smell musty. Go across the street to u-haul for storage. read more

Very easy process and pleasant experience. Both ladies at the front desk are great. You can really tell both take pride in their jobs which is refreshing to see and experience during a stressful move. read more

Worst staff ever!!!! They were rude the entire time I as there and wouldn't open the gate to let me exit! I will not reccomend them to anyone! read more

I had Great experience, the Staff was outstanding, answered all my questions, great satisfaction.

Just moved across the country and La'Toya & Taryn were so nice and helpful. La'Toya talked us through all of our options and took the time to show us multiple units to find the one that would meet our needs. They found us the perfect space and even gave us so much advice to make our transition to DC so much easier. Thank you La'Toya and Taryn! read more

For La"Toya and Taryn, they were awesome and super friendly! We enjoyed their companionship and they show how they care about our storage needs! We are very impressed and confident in these people. Thank you very much! Kirk, Cheryl, and Tabitha Anderson Gallaudet/Minnesota read more

I came in first think on a Friday morning. Donna greeted me and did a wonderful job of walking me through the process. She explained things that I needed to know and suggested other things that I needed to purchase in order to protect my belongings. She did a thorough job of touring the facility and made me feel welcome and pleased with my decision to store at there building. read more

The staff was ready to serve and offer suggestions for storage needs. I have made serveral recent visits to my unit and am satisfied with the space, lighting, elevator and dolly accessibility. I am not completely satisfied with the limited hours of access. I had to delay my move to a time in which the storage unit is available. read more