Top notch facility, with a very professional staff and very clean facilities. I had the choice of…read moremuch closer storage facilities, but went with Telegraph for their reasonable price and professional appearance. I was not disappointed. When I signed up, the manager gave me a realistic recommendation and did not try to upsell. The automatic payment system was very efficient, and check out could not have been easier. Every time I went, the building was very clean, with perfect climate, and I always felt safe in there with my kids. Separately, they offer great prices on moving supplies and great recommendations on moving support.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Received a call from management, they corrected an error and super pleased. I was charged my…read moredeposit when they have a program that assists military families that are on the base storage waiting list and was refunded my deposit. I do appreciate the follow up and correcting the error. Thank you!

My husband and I requested a spot for our tractor to be stored at last minute literally within…read more24hrs of a notice and Amanda was amazing!! She quickly replied and got us squared away. We paid and was able to park our semi truck the next day. Very reasonable pricing especially with all the security features they offer. I'd park there again and recommend it to everyone! They have excellent customer service!

The two workers here(Mar and Willie) went above and beyond to make my experience here. I secured a…read morereservation price online and when I went in the site no longer had the unit up for availability. They made sure to get the price and unit right for me while keeping me in high spirits the whole time. They made sure to explain what I was signing and offered advice. I look forward to seeing them again whenever I stop back in to use the uni

Lena explained everything I needed to know about renting a unit for the first time. She is…read morefriendly and efficient.

2024 Poor SERVICE, quality and value…read more So, It's now all automated and I could never get someone on the phone, nor was there anyone there when I hired movers to get my things out. I left messages for days and it took them over a week to return my calls. Ok so I became ill with Lyme disease so not only were my things in there for quite a while, I kept getting constant increases. And was being charged an exorbitant amount of 500+++per month, PLUS most of my things I discovered were now moldy!!! It's heartbreaking that my beautiful French chairs that go to my dining room table now have mold all over. I can't bring them into this house AND it turns out the insurance I was paying to orange PS insurance co will pay only 250 unless I prove there was a leak??? Why do I have to prove their leaking building???????. My things went in there without mold, and now they have mold. This is CLIMATE CONTROLLED? I am extremely unhappy with my experience with them... more like a nightmare

I had three units with this location. Unfortunately, the site has a persistent leak in the roof…read more Water leaked into my unit on several occasions and caused damage to my furniture. Sadly, the lease waives any right to recovery and to add insult to injury, they would not refund all months rent where the roof leaked on my belongings(3). Public storage regional manager(Sara) told me I was lucky to get one month and when I said that wasn't enough didn't credit any months. I also plan to file a formal consumer protection complaint with the state consumer affairs and the BBB. Bottom Line: Great on-site staff, poor corporate management. BEWARE! Without the offered storage rental insurance you can walk away with a loss or with forced arbitration that's costly and time consuming.

It's a storage area, not much to add. Previous tenant had lock cut off. Still sooty! Ground-level…read moreunit was dirty and had leaves in it. Advice: inspect BEFORE you rent. Cleaning it wouldn't take too much work!

Review for location at 8514 telegraph rd in Lorton, VA. I purchased a unit on the 1st floor on May…read more30. When I went there 2 days later, the unit was on the 2nd floor. Im disabled and cant use stairs. I went to the office to switch out the unit, but property managers were not there. I called and left messages with 2 managers, but no one returned my call after waiting another day. So I called the main customer service. The representative said the promotion for the 1st unit won't be applied to the 2nd unit. So I closed my account and asked for a refund. They said I can only be refunded the lock since it's beyond 24hrs of the "move-in." This business is a scam. They deceive you and take your money. Be sure to view the property before purchasing. The promotion I received was for memorial day and is not worth the hassle and deception.

We enjoyed their service with moving. I loved the lady I…read moreworked with and she took notes, listened to my needs and communicated the expectations and the movers were efficient, came with all necessary tools and were professional. I didn't need to worry about anything and had a great chat with a few of the movers while packing. I'd recommend their service!

I worked with Yuriy to coordinate the details of our move from VA to NC. He was very personable,…read morehelpful, and responsive. Moving is one of the most stressful things people experience. Especially when it's another state. He made the process seamless and handled any questions or concerns I had in a timely manner. We opted for the movers to pack our things. The movers were on time and worked diligently to pack everything. They labeled everything by room which made it easy for me to unpack and find what I needed once everything arrived. I called several moving companies and pricing was very fair. I highly recommend using them for your next move.

This review is for the Public Storage (franchise), location: 7400 Alban Station Road, Springfield,…read moreVA. Wow - what a great place. I found/rented a 10x10 unit "on-line" (size and value - slightly lower costs than other nearby storage locations/chains), but what "sold me" was the management and facility. WOW! The most friendly and helpful management (Samina) and the cleanest, most effectively managed Public Storage franchise ever. I was immediately impressed when I arrived by how neat and clean the entire facility was maintained. The manager is Samina, and she is an exceptional "customer service / take care of you and the business" person. She knows every unit of "her" public storage franchise (and as I learned later, she also knows her customers). When she took me to my unit, she noted the roller-door was slightly ajar (needed maintenance). I thought it was fine, but she found me a nearby available unit with a "perfect roller-door" and asked if it would be OK to reassign me to that one (her concern was for me to be happy with the unit). She also sent a message to the maintenance team to check the other unit/adjust the door before it will be rented. On subsequent visits (loading items into my storage unit), Samina was helpful (making sure I found the carts, etc.) and recognized me remembering which unit I rented from memory (not needing to look-up my account). Samina's outstanding management and care about me "the customer" coupled with the cleanliness and value has convinced me the Alban Road Public Storage franchise is "best in class." RECOMMENDED!!!

I experienced exceptional customer service from Samina today. She is very professional and…read morethorough. She called to introduce herself and when I arrived she patiently helped complete my reservation. There were technical difficulties and she kept trying until it finally went through. Where my unit was assigned would have been a bit inconvenient due to the elevator being temporarily down, so she gave me a different one. That is what I call customer​ service! That's how it used to be when I was growing up! Nowadays....anyway, I highly recommend this location!!!

Seamless/professional process. Store manager Mr. Sery was able to help us upgrade our storage unit…read morefrom a 10x10 to a 10x20 on the fly. The storage units were clean/well kept. I would deff recommend extra space storage at this Lorton location.

After a few months they increased the price by 36%. They mailed a notice a month before the price…read moreincrease. Stay away from this company.

Mo was a phenomenal help as a first time client. My family already had another storage unit and…read moregreeted us by our names every time and just shows she knows her customers well and cares for them. Highly recommend this location due to great service. -K

It was so easy to find space and rent it. Thanks for all of your help with everything, Mo!read more

Rented the 19.95 truck. 1.29/mile PROS:…read moreTruck was clean. Air conditioning was cold. Returning was hassle free. Felt safe driving the truck. Location next to I-95. CONS: Parking is still a nightmare. Rental return lane CAN block you getting in and out the lot. I complained and said could park in nearby gravel lot. Damage spots with no sticker or stickers disappearing. How picky about damage? Closest Exxon gas station is a nightmare to get gas. You will have to compete for a spot to gas.

This store sucks. We called to let the store we were running 30-60 min late bc we got stuck in…read morefreeway traffic. Manager said that should be okay, but they ended up charging us for a while extra day when we arrived. I el take my business elsewhere next time.