I needed to rent a small storage unit with climate control. I looked around online in my area and this location had the best price and most convenient for me. I made a reservation online for later in the week. The next day I had a staff member reach out and confirm the reservation and confirm their hours of operation. I showed up on Friday and Michelle (trainee) and Nathan (manager) were there to assist me with the reservation. They were both friendly, went over the price and details, showed me the unit, and back to the office to finalize paperwork. Everything was explained clearly and done fast. Thank you! read more

They made a huge mistake when I rented my storage space, and they rectified it beautifully and quickly.

I came 10 minutes before closing. The girl at the desk was very helpful, informative and patient. I asked about renting a storage unit. The price was the same as a storage place close by, however, here it's climate control which is much better. I was happy that I found the place from all aspects. read more

if I could give more than five stars I would! This is the best place to rent from! Johnny was so accommodating helping me find my perfect unit. He answered all my questions thoroughly. you Thank you Johnny!! read more

Awesome,helpful staff. Moving is one of the most stressful time in life this storage space gave me comfort that my belongings were in a safe and secure place read more

DO NOT STORE ANYTHING AT THIS FACILITY! My storage has been broken into four times and the management does nothing about it. As if they don't even care the least bit that it's happened. FOUR TIMES! I filed a police report, found the perp but the DA would not press charges but ultimately, it's Public Storages fault for their lax security and poor survelliance. read more

Please beware of this storage facility. All of my belongings were destroyed because this place floods all of the time. My family pictures and valuables sat in several feet of water for weeks and when I finally got let in to see it mold was already on everything. They continued to charge and even raised the price of the unit while it was not even Accessible. The basement flooded there 3 Times in the past couple of years. The manager Johnny is not helpful at all and constantly lies. read more

If I could give less than 1 star, I would. This public storage ROBS PEOPLE of their important and irreplaceable belongings. I've heard about public storage units getting robbed by staff and employees but I didn't think it would happen to me until it did. It is 100% an inside job as there was no one else with keys to our unit and the lock and garage door were completely undamaged. It is really unfortunate that innocent people put their entire lives into these units assuming it is in good hands but it is not. And the fact that it's done by people who work there is even worse. DO NOT USE THIS PUBLIC STORAGE'S FACILITY OR THEIR SERVICES!!!!!!!!!!!!!! read more

They keep raising the prices. The doors and elevator break regularly. Their units come in small, medium, large and extra large in shapes that force you to go bigger. It's a well-orchestrated scheme to take the most advantage of customers. read more

YES! It is possible, it is provable, it is likely, it can happen, you can passout from wearing masks! It has happened to me TWICE! Today when I was at Public Storage on Ventura in Woodland Hils moving things around (no mask) in my unit, I realized I could use a smaller unit. I decided to go downstairs into the office. I put my scarf around my face and within a few minutes I started to feel light headed. I pulled the scarf just under my nose and told the kid at the counter "I am about to pass out". He proceeded to tell me if I don't pull my mask up I had to stand outside the door in the heat. After screaming our conversation for another 5 minutes in an attempt to talk to him, I made my way across the hot parking lot to my car. Just as I reached my car, my legs gave out, I fell to the ground on my hands and smashing my back against my car! I could have been seriously injured, thank God I was not. When the ambulance arrived, "I" called NOT Public Storage, the Paramedic asked if my finger were tingling. I said yes. He also asked if I was Chlosterpobic? I said, yes I am. The tingling was from "lack of oxygen"! This episode is the second time since these masks were implimented. Yes, I have passed out twice. The paramedic asked, "Did you call for help, or did they call for you? I called sir! End of story! STOP WATCHING THE NEWS! STOP JUDGING OTHERS WHO CAN NOT WEAR MASKS! read more

I started with Public Storage in 2020. I had 3 different units in that time. The last unit came about after a rain storm, and leakage flooded my 2nd unit. I was very cooperative even though I suffered damage. Their units are very pricey, but you pay for the security and the clean units. In January of 2024, I suffered some Work issues and had a big hit to my income. On the 1st of March, they demanded the rent that was 3 months in arrears. I told Johnny that I could come up with all the past rent by the 20th of March. THEY SAID NO DEAL, WE WANT IT NOW, or we'll go to auction. I let them know I would have it on the 20th. Last week, around the 6th, they put my unit up for auction. Knowing I could cover it on the 20th of March. I was told they auctioned it for maybe $30... I owed $1000. So, now they say I owe $700. All of my storage is gone... personal papers, videos, and photo equipment, you name it. They would not give me info about the bidder, so I could maybe retrieve important paperwork. So, they took everything from me, knowing I could cover it in 10days. IT WAS REALLY A HOSTILE ACT. I would be very cautious about storing anything with public storage, period. There are many other cheaper and friendlier storage facilities around. STAY AWAY FROM PUBLIC STORAGE!!! read more

Johnny provided excellent services that you don't see at every public storage location. He cares about customers and went above and beyond to make sure he track down the owner so our unit didn't get auctioned off. Forever grateful for his effort. Normally people just follow protocal and won't go to this length to help a customer. read more

Nathan was very nice and explained everything. It's clean and has air conditioning unlike most other places. I like the location . Feels safe however the freeway exit is close and sometime hard to get to is the only negative. Prices are fair if you go on line and get a special read more

I have been using this location for about 8 months now, never not one issue, always clean and safe! I decided to downsize to a smaller unit, and I spoke to Johnny this morning and he made some great recommendations (that saved me money, ) and streamlined the whole process for me! He is a great guy and knowing that he is running this location along with the other great staff just gives me that piece of mind that i need and reconfirms that this was the right choice! Thanks Johnny read more

Was happy with this place since I rented 2 of my units here but as of yesterday I received a notice of price increase and not by a small amount mind you. I do understand everything has increased in price but an increase in $78 for my large unit and $48 for the small unit is quite ridiculous. Moving to another storage down the street that is actually going to be larger and cheaper and more high tech than this one. Would have kept my stuff here but this is just ridiculous, btw this was the 2nd price increase in the last year so price increase was actually $88 for large unit and $64 for the small unit in just a year. read more

MULTIPLE BREAK-INS and THEFT. THere are NO cameras - and we have been called TWICE about our unit being broken into - as well as all the others on our row. The management does NOTHING to control this - and will not put in cameras. THey also have doubled their prices. WIll be moving our stuff out and going elswhere. read more

Johnny was a great help today. I left there with the right sized storage unit, logged in to the app, and ready to move my stuff. Thanks!

I stored my stuff here for almost 2 years. The facility is very clean and has a clean bathroom. They also have a few carts available to use for moving, though some of them work better than others. The building uses a Bluetooth system for access which unfortunately doesn't work too well and actually slows you down because it is very slow, so it is faster just to manually type in your code. My biggest downfall is all the rent increases! When I first moved in I was paying $125/month and with all the rent increases it became $315/month!! Almost $200 more than what I originally agreed to pay. Ridiculous! This was my main reason for leaving. read more

Excellent, friendly easy to reach staff. I would definitely recommend this Public Storage location for its ease of use and cleanliness. read more

After storing my belongings at this location for 14 years, they decided to raise my rent over $80 more a month. I have been a long term good tenant, always paid on time or before rent was due. Rarely complained except in the last few years when they were allowing homeless people to live in units, but this place has gone down hill in so many more ways. Units still being broken into according to other renters, a handful of homeless still allowed to reside in units, facility is not as clean as it used to be, and the current guy in charge is rarely in the office and I end up either leaving and having to come back, or waiting for him, plus he always reeks of pot. I don't care if you smoke pot, just not on the job when you are supposed to be alert and watching out for the security of people coming and going as well as their property and units. Fortunately I have a big yard, so I went to Home Depot, bought a 10x12 Tuff Shed with a loft and 12 foot ceiling. The monthly cost of that is only $213 a month vs. my 7.5x10 that went up to $389 had I kept my unit. Bye!Bye! Public Storage! read more

Do not, do not, do not use Public Storage!!!!!! They were charging me $250, then $279 for a small apartments worth of stuff and raised my rent to $310, just because!!!!! They said they sent an email. Why? What's the reason? Just because?? You know it's hard to move, so you milk people!! Go to hell Public Storage. I will tell everyone I know to never use your company again!!!! Really??? A car payment??? I'm leaving.... read more

do not store anything at this public storage. johnny is the manager and he is awful. the facility was flooded for 30m hours and there was no access to the basement for weeks. everything was destroyed yet they still charged rent and even raised the rates while my stuff floated around in black mold. johnny refuses to help in anyway. read more

i've been with them 11 yrs in good standing and they just raised my rate out of nowhere $100mo. nobody will help me or call me. i'm on ssdi low income, in good standing and they keep foul play against me with no help at all. i need a lawyer to get around their arbitration clause. do not rent from this place,. run for your life. i have no criminal records and my credit score is fine. this place needs to bleed, so so bleed. i've been long time member, good standing. all my family was murdered which is how i have endless storage beast. i'm poor and have no way to pay extra $100 mo out of nowhere for no reason. next stop, lawyers and local media. dont rent from this place. they are hitler. dont rent from this place. they are hitler. evil mean rotten corrupt. no other place does this to long time member in good standing, on ssdi, low income, all family killed why i have big storage beast. nobody else does this. im almost homeless now. they wont call me they hang up on me. help help help help, somebody please help me. save me from this bastard hitler company. read more

This is a helpful place. Employees are kind, attentive and help when needed. It's also easy to reserve and move in on short notice. I recommend it. I appreciate places where it's easy doing business with them. They don't make it hard. Thank goodness. read more

They grinded the concrete in the hallway by dry methods with no precautions to protect the units. The place to this day is unbearable with all that dust. Concrete usually contains silica dust a carcinogenic as bad as asbestos. I am waiting on the lab test to confirm that the place is contaminated with silica dust . I found 3 Iguanas or large reptiles 4 months ago in my unit in the basement . I complained and they didn't do a thing apparently they did not even report the complain because yesterday there was an other iguana and they told me there was no mention of my past complains. I guess 3 iguanas are not worth investigating if an infestation is present. The iguanas must have gotten fat on rats I guess the numerous rat traps around the perimeter can only do so much. I prefer cats...what can I say I am more traditional. If you don't care about lung cancer and finding reptiles in your boxes this might be just an other dusty facility for you. I now need to pay to rehapolster my furniture and about $150,000 worth of clothes are in boxes and sacks covered with what is likely to be silica Their insurance offered to pay about $250 to clean up a now unusable rug I threw away together with bed box springs The EPA went there and confirmed that the air felt dusty but after my complaint they cleaned up...still if you spend over 30 minutes you are likely damaging your lungs..if silica it might be permanent read more

We arrived at around 2:30pm and it was 98 degrees. After a long day of losing our u-haul truck and getting screwed over by u-haul on our reservation. We showed up to public storage and the code that we have been emailed and texted did not work. It seems like there was only one employee working and they were on their lunch break, so a sign on the door said that they would be back in 30 minutes. We waited in the hot sun for 20 minutes until we happen to see the employee walk by inside. She helped us to Get a new code but not after we lost 30 minutes of our time baking in the sweltering heat. This is a really poor experience read more

Walked in with my daughter to get some information, very disappointing experience. There is this girl name Arlene, who looks and acts absolutely unprofessional, rude & ignorant. I don't understand, doesn't public storage train their employees? What is their criteria to hire people? You should either fire this kind of people or train them how to behave. As well they should look groomed & be dressed professional not like a punk and behave like a punk..!! Shame on you Arlene.. and shame on you public storage. read more

BEWARE! Our storage unit was robbed. And yours could have been to and you have no idea. We were robbed the week of 3/22 . The way we found out is the thief was caught with an old ID of my fathers. When the cops searched his home it was FULL of people's stuff from storage. When we went to the storage place and told them of the issue, they mentioned the master keys had been stolen the week of 3/7 ... Hmmmm and no one was informed? And oh wait , weeks later still haven't been? The whole reaction to this incident has been very shady and suspicious, with the fact they knew keys had been copied, and someone had time to pull everything out of the unit and a few others as we know now, and steal what they wanted. All signs lead to an INSIDE JOB. If you have stuff here go check your belongings and you may want to ask them why you haven't been informed that master keys have been stolen! We waited to speak up about this but weeks later and they still haven't informed the good people who have there life's belongings at there facility is complete negligence. read more

Thank You Nathan for making this experience with renting a storage unit so easy and fast. Nathan is quick yet through and takes time to make sure your needs are met. He explains things - but doesnt bore you. Due to its limited access I recommend this location for small items and clothes. read more

Had a bad experience with them. They charge you a large amount and offer barely-there service. There aren't many carts to use and you have to hunt for them. It's a maze to get through just to park at your building and then another maze to get to your unit. I had cancelled my unit and for some reason they still charged me another month. When I tried to have them fix it they were rude when dealing with me and said it's not their problem. This is not the place to go to. Heed my warning! read more

Facilities are always well maintained and the staff - especially Rich - is consistently helpful and professional.

I've had several units here over the years and find that the employees are always extremely helpful. Both Nathan and Robert went out of their way today to assist me. read more

5 out of 5 stars for the service at the locations desk....Nathan helped me and he was very helpful n was very efficient through the process to make it fast and painless....the prices are higher because of the location where it is in the valley...kinda "prime" for this area, understand that....but thanks Nathan for having your A game.... read more

The facility and the on-site facility are very nice. Two things that result in my unfavorable experience: 1) they force you to buy their insurance even if you don't want to (and it's not cheap); and 2) two months after I moved in, they raised the rent by 15%. After just 2 months? They couldn't wait at least 6? A bit of a bait-and-switch tactic to me, hoping the hassle of moving out would keep me there. It didn't. So it's a nice facility with nice, helpful on-site people, but you can get the same for much less elsewhere in the area (as I did). read more

So they send a Text to let me know about our " challenge times " we are all facing, yet in the same breath raise my rent $20...I have yet to hear anything back why they raised my rent. Time for a nice shed... read more

This place is abysmal. They charged me for an extra month that is was not using the unit. Rent somewhere else. This place is terrible also charged me for keys that I could not return. People at the front desk are less than helpful. As I was checking out they were rude and condescending. If I were you I'd go somewhere else. Also when I was checking out they didn't give me the correct receipt. You would think anyone that rude and obnoxious would at least be able to read. read more

Thank you Richard for your above and beyond help today! +clean and safe facility, easy parking, and a bathroom!

Can I give less than one star? If I could I would... My family used this to store some of our family heirlooms while we are between houses. Our unit had been completely broken into and stolen yet the unit was locked which means they had a key. We completely suspect this was an inside job and this place should not be trusted. They said they would warn everyone who is using this storage unit yet they have told no one. All in all this is not a safe place to keep your things, so I advise to go elsewhere. read more

This Public Storage is the best my family and I have rented from. Nathan was awesome! His customer service was excellent! He gave us a really good deal. The second important thing to us besides great customer service is how clean was the storage. This Public Storage is very clean and orderly. They spray for bugs once a month which is amazing, we don't like spiders! Also they keep the bathroom very clean which I think is important for their customers. We love the location as well. Very pleased so far! read more

Nathan and Dave were extremely helpful and professional. I believe people's hard work needs to be recognized and rewarded so I hope the management team at public storage looks at this review and rewards these two gentlemen for being kind hearted and helpful to the customers at this public storage location in Woodland Hills, California. read more