I had a very difficult issue with a Kohler/Kallista shower valve--it was leaking, not easily…read moreaccessible due to tile, and the valve extension was the wrong length. Several plumbers tried and couldn't solve the problem. Kaizen Plumbing was different. Kajik, the technician, was able to properly diagnose the issue and come up with a solution that avoided tearing apart my bathroom. His attention to detail and problem-solving ability were impressive. This is the kind of company you want for complicated valve issues, especially in older or custom bathrooms. I now recommend them to family and friends without hesitation.

Kaizen put a water heater in our HOA clubhouse. When a repair needed to be made we contacted them…read moreto get the warranty parts for us. They sent it to the wrong place and it took almost 3 months to get the repair done, the whole time we had no hot water. I called over and over and kept being told the manager was working on it. Then it went to an AI voicemail service. I went to their office and found it is a vacant office. I had someone else call and they answered for a while but still no part. Then she was sent to the AI voicemail- clearly dodging our calls. I finally had to call from a 3rd phone and they said they would overnight the part. Didn't happen. Two weeks and 3 calls later, they got the part, but charged us $532 where the part should have been under warranty. He said it was because he had to pay for the part that should have been free. If they had ordered the part to them in the first place that wouldn't have happened. I would have just gone with someone else, but the part had to be ordered by the company that ordered it apparently. They are having me send the payment to someone's home instead of an office. Clearly that's because they don't have one and why they didn't have the parts sent to them. Be wary!

Excellent service! Shane (owner/operator) was on the job within 45 min of my call asking for help…read morewith a stopped kitchen drain. He explained the likely causes and options for clearing. Another 45 min and the drain was clear and the kitchen was clean. He answered my questions and gave suggestions for drain and pipe maintenance. Recommended highly!

Steve's team did an excellent job replacing the roof of our 1936 cabin. Over the years it has been…read moreadded onto so has 5 different roof lines of which the original cabin had 4 layers of roofing including the original shake. The team found rot inside the board and batten in 2 places which they repaired, found a buried chimney, which they took out, had no problem with the bedroom skylines, in fact took them out during the job. they were prompt, communicative and left the yard in good shape. I was pleased to hear them exclaim, when frustrated, gosh darn! All & all a top quality job.

Thanksgiving afternoon I headed down to the shower in the basement (aka "dad's shower") only to…read morestep into the utility room and a large puddle of brown water covering the floor from one end of the room to the other. Panicked, I glanced at the utility sink and sure enough, it was overflowing with water from the washer next to it, as well as the dishwasher and kitchen sink located one floor above. What a mess. Immediately I shifted into recovery mode, turning off all water sources which were draining to that main drain and declared all hands on deck. I grabbed the shop vac as my wife and son worked to soak up water with towels and the mop. The turkey was going to have to wait! An hour and a half later, we were able to declare the utility room and adjoining bedroom, with its soaked carpet, at least clean enough that we could continue with getting ready for Thanksgiving dinner. Thank goodness for hard eggnog, otherwise I don't know if I would have been able to relax at all that night. The next morning I was off to The Home Depot to pick up drain cleaner, Capture and a new (deeper) utility sink to replace the relatively shallow sink which we had been living with for years. The Capture went down on the wet carpet to try to dry it out (along with three fans running continuously.) The utility sink went in relatively easily, but that damn drain wouldn't unplug no matter what I tried, including the half bottle of Instant Power Hair and Grease Drain Opener and numerous attempts to snake it out with my light duty snake. By mid-afternoon I had spent the entirety of the day continuing to clean the mess and attempting to open the drain and, things were getting tense in the house. Have I mentioned that out of town company was arriving that evening for the weekend? Ugh! Finally, out of desperation and a desire for marital harmony, I acquiesced to getting a plumber over to clear the drain and called Lake City Plumbing who I had used once before several years ago. Bob answered the phone and I walked him through the issue and what I had already attempted. He asked if I needed someone to come over today and I said "Yes, please". "No problem", he replied. "I'll have dispatch give you a call as soon once we know when we can have someone over." Thank you Bob. We hung up and within 10 minutes I had a call from the dispatcher who told me there was someone in the neighborhood already who could be there immediately. I asked about cost and she said that there was no cost up front and that when the plumber arrived he would look at the job and provide an estimate at that time. There was no pressure to accept the estimate. If we didn't want him to do the work, he would simply be on his way. And with that we hung up and almost instantaneously there was a knock on the door. Now that's service! The plumber introduced himself (unfortunately I cannot remember his name) and I showed him the clogged pipe. We talked about what I had already tried and he explained that his rates were $75 for the first 15 minutes and $40 per 15 minutes after that. These jobs, he stated, usually take less than a half hour. I gave him my OK to proceed and he went out to his van and returned with an industrial electric snake. It took all of 5 minutes to clear the clog in the drain using that snake. Amazing what the right tool can do! We tested the drain for several minutes and there was no backup at all. I wrote him a check and he was on his way. From the time I had called Lake City Plumbing to the time the work was done was maybe a half hour. And to think I had spent hours screwing around trying to do the work myself. There's a lesson there. Leave the work to the professionals: Lake City Plumbing. Fast, courteous, professional, honest. Five stars, hands down.

I called LCP to replace a garbage disposal. The woman that answered the phone courteously answered…read moremy questions and scheduled a visit for the plumber. The the plumber showed up 2 days later right on time at 9 in the morning. He took care of the job quietly and quickly, then offered explanations and advice to expand my very limited knowledge of pipes, valves, and other foreign sounding words. I didn't hear a single utterance of profanity, nor was I subjected to even a centimeter of PB (plumber's butt). The bill was $383 including the cost of the new garbage disposal and tax. The work is guaranteed for a year, demonstrating LCP's confidence and integrity. As a waiter that can barely tell the difference between a saw and a hammer, paying this reasonable amount to get it done right was a no-brainer. Thanks LCP

This was the 3rd time we have used Hodge Plumbing. Very happy, just like the other times. This…read moretime, a contractor doing other work in our crawlspace, found that we had a broken sewer pipe @ 4:30pm Friday afternoon. I contacted Joe and he responded right away letting us know he's have someone here first thing Monday. Sure thing, 9:15am Monday morning one of his plumbers knocked on our door. I don't remember his name but he was pleasant, respectful of our house, efficient, and had a great attitude. Everything was fixed in less than an hour. We highly recommend Hodge Plumbing Co.

After consulting with two other plumbing companies to fix my shower and replace my bathroom sink, I…read morehad the good fortune to work with Hodge Plumbing. They had the tools, experience and professional expertise to do the job with excellent results. Wyatt was punctual, polite, prepared and a pleasure to work with. I felt comfortable having him in my home. Next time, I won't waste my time and I will call Hodge Plumbing first. They are truly exceptional and I couldn't be happier with my new sink and shower.

After the main sewer line in my home built in 1959 started leaking into my basement, I had little…read moreoption but to get some estimates and repair it. Sewer line repairs aren't usually cheap. Problem is, it only gets more expensive the longer you wait to get it fixed. I did get three estimates to assess the damage. Two were from a couple of the bigger companies I see on ads a lot, and the third was from Seattle Sewer Pros. Ryan from Seattle Sewer Pros came out and ran a snake/camera down through the line and spotted the problem in no time. I was very impressed with the high-definition images I saw from his camera. It seemed like his equipment was better than the other guys, or perhaps he just has more experience. Maybe both. He even found a cracked pipe the others didn't even see! That means the other companies would have fixed my sewer line, only for me to have more problems later on I suspect. After Ryan explained what the problem was and gave me a very detailed bid listing the repairs to be completed, for me Seattle Sewer Pros were the obvious choice. Oh, I forgot to mention that his bid came in less than the other companies on top of it. Who doesn't want to save money these days right? The job went very well, and I was kept informed and up to date at all times with clear explanations of what work/repairs they were doing. They also use top quality materials for the repairs which I was impressed with. They did a really good job fixing my stinkin sewer line. Pun intended. I'm very happy with the job that Ryan and Co. did and am glad that I chose them for the job. Excellent work, excellent price! One of my neighbors came over to ask me how everything went, and I recommended Seattle Sewer Pros without hesitation. Rick V

Provided a number for a quote on the service I was looking to have done on my house and a voicemail…read morewas left that there were two service workers waiting to get paid at my house. I have not provided anything but a number for a quote, yet a voicemail was left about how people need to get paid so that they "can get out of there." Sorry, but I would not be going with you if this is your practices as soon as a number is provided to discuss further what my project is.. Red flag..

We called about 10am and we're told they would be out between 11-1P. At about 11:05a they showed…read moreup!!! Our problem was relatively minor but we have a very old house with one main water shut off in the basement. If the problem wasn't fixed that same day we would not have any water. The fix was easy for them and we glad to pay for a quick solution and have our water back on. Techs were very nice. I recommend this company!

Timely service to fix our water heater (fix took 30 minutes), thanks! The final bill was about…read moretwice the approximate quote we were previously given orally by both the technician and office, and over twice what I have paid any other contractors in recent years to perform work of similar duration and complexity. When I inquired about the price, the lady on the phone informed me that the reason was that even just the "replacement part itself usually costs in the $300 - $400 range". My heater is of a major brand and later I noticed that home depot sells the brand replacement part for my heater for about $10, which make me wonder whether we were taken advantage of.

Brian has saved us a few times from house leaks…read more The first time the main was cracked somewhere, pouring water into our driveway. Brian responded to our call for help very quickly, came out the same day and gave us a very reasonable bid (unlike the few other companies we called which asked for large emergency fees before coming out and didn't even have time to come out immediately - 24 - 48 hours out for a main leak!). Brian found where the leak was coming from after digging for a few hours, patched the main line, and installed a new main shut off (previously a wrench was required to toggle the water to the house), all for much less than other companies quoted over the phone. The second and most recent time Brian came out was to assess and fix a downstairs can light leaking water. Brian responded quickly and came out the same day we called. He quickly found the upstairs toilet seal was no longer viable, resealed the toilet, and cleaned out the leaky can light, again for a very reasonable price. Brian is a great plumber and I highly recommend him and his team. Thanks so much, Brian!