This Publix in Hendersonville is situated behind Slim Chickens and Canes. For the most part, your standard Publix location from a product, counter and experience standpoint, however from a layout perspective this store offers up a different experience as it appears to be an older location/layout. With that being said, the wear can be seen. Service was solid, as you would expect. Store was clean, carts were available and shelves were stocked. Keep in mind Hendersonville is definitely suburbs, so they happen to close fairly early, even on the weekends. Overall, solid Publix location. No issues, would swing by when in the area. read more

WELP! I thought it was just me being overly sensitive. As of yesterday, I've decided to escalate my concern to corporate office. I've written a letter on how I was treated at this location. I'm also following up with the District Manager for this area. It seems that I get better treatment at the Publix in Nashville, on Gallatin Road. But who wants to shop there when you're having to be afraid about getting out of your car. It's a rough area, but at least the people on the inside are nice and helpful. I can't say this about the Indian Lake location. Thanks for confirming my thoughts about this location. read more

The customer service here is consistently very rude Trying to purchase balloons or using FSA card at the pharmacy Why is that? read more

There's good employees and bad employees. Used to be a positive place to shop but not anymore. It's sad for Hendersonville. Even the produce has declined. It used to be fresh now it's brown and black and some of it is old and expired. There used to be respect and courtesy towards customers at this one but now a lot of employees are rude and especially one of the managers with just initials on his badge that does not bag good by putting raw meat with grapes. We have been to other publix and they have been great. This one is not! Although there are some really good employees that have been wonderful but really need to move the bad attitude ones out of that place because there are some that are very discriminatory that could result in a law suit one day. Especially a manager that only has initials on his badge making rude and threatening hand signals to employees about customers. Hope this changes soon because it has happened on more than one occasion. read more

Getting reports daily about a rude / disrespectful associate in the deli sandwich area. I'm going in today to see who it is - I've always been happy at Publix , and one knuckleheaded narcissist can ruin your day ... read more

I have never had a complaint with Publix in Hendersonville,Tn. until today. PLEASE DO NOT ADVERTISE BOGOF CHICKEN AND BACON SANDWICH IF YOU DO NOT HAVE IN DELI OR DON'T HAVE ENOUGH PERSONEL TO OPERATE AND HAVE AN HOUR WAIT! Only once before did we buy this while shopping in the store, and we had to beg an employee to fix that time. I would like to give this store more business, but I don't think they want it! read more

One thing I love about the south is Publix!! Overall just a great grocery store. My favorite has to be the pub subs they taste so fresh and delicious. This location in particular has great staff and is so clean and organized. I love their bakery options as well. They have a huge parking lot as well. read more

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The staff here is kind and the stores are clean, but the prices are awful. Sale items aren't even on sale when you ring them up, and I did a prices comparison for the same items and Kroger is a way better deal (about $15) cheaper for what I bought today. I'll be going across the street next time read more

All around excellent grocery store experience! Everything was so clean and organized. Nothing was out of place. Shelves were properly stocked. Excellent produce selection everything very fresh. Employees were very friendly and helpful. The older fellas working the register were cool too. I just moved here from Texas and I grew up in Georgia. Best grocery experience in a very long time. Keep up the great work read more

This had got to be the rudest Publix I've ever been to in recent years. Employees seem very arrogant and check out employees are very slow. Customer service desk employees seem to hate dealing with lottery sales and redemptions. I won't be shopping here. read more

This is the worst Publix I have been to. The only thing positive about this one is the pharmacy. They are amazing. The Gallatin Publix is superior in every way. We went tonight for deli meat at 8:20....they close at 9:00. They said they were closed because of being short staffed but there were 6 people back there cleaning. Their produce is usually rotten and I have gotten items there on multiple occasions that were expired. Go to Kroger across the street or the Publix in Gallatin...especially if you want a sandwich from the deli department because the one in Hendersonville is not great. read more

I have shopped at publix for 40 years. Florida, Atlanta and now Hendersonville. Honestly a little disappointed, sparsely staffed, ok deli. You have got to get more help to cashier and bag. On a Sunday afternoon keep the lines moving. I love Publix but this store is not what is experienced in the other locales read more

The best customer service anywhere ! This store is always very clean and stocked. At times, they may need a few more cashiers.

I've been to many Publix in my life and this one is at the top. Yes, they're not cheap and they're known for their great customer service- This location is no exception. So why the favorite? Selection. They had my favorite kale, baby bok choy, golden beets- so much gorgeous produce that I have a hard time finding at other locations! read more

I love shopping at publix. Usually I am able to find everything I need with a friendly staff helping me along the way, but they lost a star today. For something small, really. I simply have a hard time getting past my final checkout without feeling a little like I am putting them out. I dont like using plastic bags for my groceries. From time to time it's not an issue for me, but they seem to individually bag every item and it too much! So I bring my own. The problem I run into is the awkwardness I feel when ask them not to use their plastic bags, but only use mine. They treat me strange. I won't go on about it, but I'd like them to change their culture a bit to support using less and less unnecessary plastic. They bag my MILK! IT HAS A HANDLE ON IT! Lol. I dont get it. read more

I have always loved Publix but yesterday they not only confirmed that for me but exceeded my expectations. My kids had their soccer parties yesterday and at the last minute we were in need of sliced tomatoes, lettuce and onions enough for 100 hamburgers. I found the manager of the store and told him my problem. He not only helped us out but went back in the deli and put on the hair net and helped them get it done for us!!!! Thank you Publix for coming through for our soccer party!!! read more

Worst customer service ever. Went in there to grab some chicken for dinner with some friends and there was only a couple strips left. We asked the cook lady if she had anymore ready and she said she didn't want to drop any more. This was at 6:00. Not even close to closing time. Once we told her we would rather go to Kroger to get our dinner she began to try to offer us that she would make them. The workers were rude and had no intention of making the customer happy. I will never go here again and I will never recommend them to anyone. WORST CUSTOMER SERVICE EVER!!! read more

Love how helpful everyone is here! I'm from Hawaii, the Aloha state for crying out loud, but their grocery stores got nothing on how nice and helpful the staff is here! Wish they had a bigger asian section but I know that's not something I can hold against them. read more

The sandwiches at the deli are great... if you can get them made the way you want. Sometimes they make you follow the strict sandwich rules of the 3 choices they have and only get the sandwich they way they come. Heaven forbid you want a different lettuce. And no you can't the Italian with pastrami. It's a sandwich ??? Why can't i just get sandwich with out an argument. I'd like to say this happened once except it hasn't. read more

In the past several years, the men in the meat department have been very helpful. Recently management has changed and things have gone down fast. Today I went in and ask for marrow bones and was given a song and dance about how they had sold out. It just so happens we were told everyday last week that a truck would be in anytime now. read more

I moved from So Florida 13 years ago and was lost without my Publix. Was so happy when they finally came into TN. Prices aren't always the best, but you get what you pay for...clean, friendly and variety! The produce, meats and fish are always fresh. They seem to be well staffed; several times I have been 3 or 4th in line and someone runs over and opens up a new register! I shop at Publix 95% of the time and LOVE IT! read more

I look forward to reviewing their weekly sales every Wednesday morning. I practically shop the buy one get one sales exclusively, allowing me to enjoy an eclectic dining experience. Great customer service as well. read more

Best of the best in terms of chain grocery stores. Prices may not always be the lowest around, but you can find some great deals. Check the weekly flyer for the best deals. Service is excellent. Publix will fix any problem, no questions asked (most of the time). read more

Hendersonville, Tennessee Publix was always about customer service! I love that about the store. A little pricey but if you want something GOOD this WAS the place to go. However last week we were having our 4th of July gathering at the Church. I was to bring along a fruit platter. So I figure I would order it before hand and pick it on on the day of the party. So I stopped by the Deli and placed my order. The young lady who took the order. Made sure to point out that the person that does the platters does a fantastic job, and that the fruit should be ripe and fresh! Great, I was happy. I picked up that platter and then brought it to the party. Opened it up and was puzzled at the fruit. Not sure. But I did place it on the table. I love pineapple and really did not like the color of it at all. I picked out the worse pieces and took them to my table to eat. It was sickening. I got up and went back to platter and removed all the pieces of pineapple. I noticed that someone had also removed a few brown pieces of pineapple and placed them on the table. I collected those and was quite upset. After the party, I went to back to Publix. The service desk did give me my money back for the platter in a gift card that was find. But I had no way of knowing if my concern and condition of my platter was passed along to the Deli Manager. So if you plan to buy a platter of anything. Be sure to look at it. Even if you have to break the sticker off the cover to do it. Look first. If I could post the picture of my brown pineapple I would. Also the new crop of people working in the Deli seem to be lacking in customer service. I waited there to pick up my platter. Lots of people around in the back. And not one person even said. I would be be with you shortly. In fact the one that did, actually finished up what he was doing and walked away and washed his hands then proceeded to chit-chat with another person at the ovens. I had noticed a manager in the isle and asked if you could pick up my platter. She asked one of the persons at the Deli to do that. (One that was there already but not making sandwiches) Now I have a give card (since they could not put money back on my Debit Card. ) read more

It's a Publix. They're all good, with prices marginally higher than most other chains, but commensurate quality. Better stock levels here than the Goodlettsville location, if you are between both like me, but this one has a more crowded lot and requires negotiating local traffic. No complaints about the store itself. read more

I used to purchase a Glucerna brand of sugar at Publix. It was wonderful for cooking for my diabetic husband. I am having trouble finding some. Does Glucerna still make this product? read more

I have found the people at this store is the most professional I have ever met. They go out of their way to not be of service but to know your name. The meat department is 2nd to NONE. The will spit packs or deliver to you any product or quantity requested. They even let you know of the Specials. I make home made beef jerky and I do not buy any products for my business than that which comes from Publix read more

This is the only grocery store I go to if at all possible. This is the only location of this grocery store that I go to if at all possible. It is so clean you can eat off the floor and 99% of the employees are very nice and attentive. Even the bag boys will help you unload your cart onto the conveyor belt if they are not busy with another customer. For the most part they ask you which way to your car rather than asking you if you want a carry-out. Unless it is very late and they are about to close or they are extremely busy, I almost always get an automatic carry out. People who say that Publix is more expensive are not shopping the sales properly. I use coupons and this store is the only one that's still doubles manufacturer's coupons $0.50 and less. We recently had a house fire and had to move to a rental house across town. I still made it to this Publix location as much as I could for my grocery needs even though it was now several miles from where I was living. As for their competitor Kroger you will never get the kind of customer service there that Publix offers. read more

This is about the pharmacy. I have not gotten along well with this business since Mike somebody arrived, but I have tolerated his snarky attitude and his practice of price gouging and pretty much let these things pass....until now !!! I picked up seven scrips yesterday and last night while looking over the paperwork, I discovered that I had been overcharged sixty bucks on a prescription. I called and asked about this and was put on hold THREE different times and each time, after a significant wait, Mike somebody came back on the line with a "Publix Pharmacy, may I help you"? After the 3rd time, I decided this was enough and told him so. I asked about the $81.00 charge for the scrip and this idiot was quick to correct me with "it was $80.95"!!! I finally had all I could take of this moron and said "Well, SHIT!!!" Do you really feel the need to correct me about a damned nickel or do you want to talk about the problem? He said "do not curse at me". At which point I hung up the phone. I will be leaving Publix forthwith (That's pretty damned quick!) I wouldn't trust this dope with my medicine going forward. He did call back and informed me that my money was ready for me when I wanted it. So many drug operations available and this idiot thinks he is the only one? I'll bet Kroger will be happy to see me? Matter of fact, my Medicare provider called me several months ago and told me I could most likely get better prices elsewhere. I'll bet they are right............. read more

Publix, you know I love you. You are my go-to supermarket at my Florida location and I thought I'd continue the love affair while on extended vacation in Tennessee, but I was wrong. My bad experience has to do with trying to cash a personal check at the courtesy counter. I've done this many times in Florida and the clerk was nice enough about accepting an out of state check. My check, however, was denied by the third party vendor Publix has put in place to screen checks. I was given a print out with a phone number to call for the vendor that denied my check, a company called Certegy. It turns out that Certegy doesn't access your bank info to deny a check. They couldn't tell me what their criteria is for accepting or denying a check. I was cashing a check for $75 on an account that has over $4000 in it. Perfect credit, no bounced checks. I was told by Certegy that I was now converted to "VIP status" (because I was calling them and grilling them on why I was denied), but then they also said essentially that it meant nothing because the check could be denied again. I don't understand why Publix has hired a vendor that is denying checks based on nothing but arbitrary factors the phone rep could not even articulate-- not my check writing history, not my bank balance, not the history I have writing checks at Florida based Publix stores, not my credit score, etc. Writing a check for cash at Publix in the first place was due to the fact that my two banks in Florida don't have branches in the Tennessee town I am visiting. It was embarrassing and my immediate thought was that I was a victim of identity theft, but upon calling my own bank and the company Certegy, it turns out that there was nothing compromised on my bank account and that this was just some stupid arbitrary decision made by some 3rd party vendor that can't explain its screening policies. Publix, you need a new check system. read more

Our favorite place to shop for all our grocery needs . The staff are always amazing ! They always talk and make our three year old daughter , Ireland smile . It is simply the best Publix we have been to and continue to support ! The only thing I'd wish for ? Is that people to treat the staff better . They all seem to work very hard and always make sure they make you smile . I saw one lady who wasn't clearly crippled or in need of that service . She made this young man take her cart out to her car in the freezing weather . She was very rude to him and it appalled me . She just hopped into her front seat and spoke to him like a maid . I would like to see more individuals thanking them for doing that service and to be generous instead of acting like the staff are to be used for this service in laziness and to take advantage . I can understand the elderly needing help & people who truly have their hands full . There is no excuse to treat them like dirt though . Overall this place is simply amazing ! read more

This Publix in Hendersonville Tn is the worst for customer service! My husband went in to get some pasta he had some coupons and his charge was negative. So it looked like they owed us money. They made a big scene as if my husband was trying to steal from them and how dare he try to get food for free from there store!He called the manager over and everything to make sure he knew what this man was doing! My husband was so embarrassed and will never go there again. It seems every time we have had to go to that one everyone is so rude! No hello how are you or how can I help you! We are spoiled I guess at the Goodlettesville location! They have the best customer service all the way!! read more