The service there was excellent Angie took care of us the food was supper good I recommend going to…read morethis pizza hit. The store had great atmosphere and very nice workers

Auto fills tip online, then employees ask for a tip in store and make you do it again on the credit…read morecard machine. Pay your employees a fair wage pizza hit you corporate welfare queens instead of pressuring people to do it for you.

I came in 10 minutes before they closed and Andre was a great help and he was super friendly! Also…read morethe pizza tasted great!

Ordered $50+ of food. One was a Hawaii but did not have pineapple on it, a big miss on their part…read more Called to see if I could get a refund since we baked it without knowing. They said a manager would call me back to discuss but have not heard back from them yet. Bad customer experience! Another lost customer that will never be back.

Decent vibe for corporate franchise. Super nice staff and clean prep area. The soda fountain ice is…read moreperfect! Decent pizza and good chocolate cake dessert wrapped like an old school ding dong.

They're moving quick and the pizza is usually good. However, your employee should put his three…read morefoot ponytail in a braid or bun when handling food. 3 stars for food health safety

Very good food! It's a great former theater-style layout with booths around and authentic Italian…read moremusic like it's a live show! Don't be fooled by my photo, the fettuccine had PLENTY of sauce!

Quick lunch before dropping my friend off at the airport. We waited for a host/ess to even see that…read morewe were there for 3-4 min before being seated. There is a strange smell about the place (think old folks home), I don't know if it is the building, the food, or something else. Ordered the calamari and although technically it could be considered calamari, I would have called it "squid frites", no rings and no tentacles just strips in the shape of fries. The marinara/cocktail sauce was a bizarre combination and did nothing to help the seasonless squid frites. I ordered the combination lunch which consisted of beef ravioli, lasagna, and spaghetti. The ravioli was fantastic and the spaghetti was on point as well. Great red gravy. The lasagna however was over cooked and the noodles soft almost mushy. Ordered 2 meatballs to accompany my dish and they were more mealy than firm. Would not order them again. My friend ordered the steak and cheese (which was almost $30) and was surprised when it came out as the steak was not shredded or sliced but an entire filet which made the price point make a little more sense. The bun was not the expected Italian bread roll/loaf but something else entirely that felt grocery store bought. Additionally, the sandwich arrived soggy so basically my friend had a steak (sans bread) with mozzarella and canned mushrooms on it but certainly not the expected Philly-style steak and cheese. The service once seated was pretty good. Would go back given the same set of circumstances but would steer clear of anything not pasta related.

They have no interest in their work. They made me wait a whole hour for two medium pizzas; they…read moredon't answer you properly, and they look at you as if you weren't paying for a service.

Back in the day when this location first opened they were awesome. Over the years the employees…read moredon't care, the food is skimpy and thrown together. Pizzas have little toppings and little cheese. It takes 2 hours to get anything delivered and the employees are flat out rude. They won't give you a refund even if it's their fault. I've tried to contact someone higher up than the store manager but to no avail. Better off ordering from Black Jack!

Stopped in for lunch with my family. There is plenty of parking. We waited in line to be seated…read more It felt short staffed. We were asked "booth or table." We opted for table. Of the several available we were given one that upon, my son getting out to go to the restroom after ordering, we found that seat was ripped and the seat itself no longer attached to the base so it jumped when someone moved. By then, with how many folks had come in, there wasn't an option to move. Three of us got their three-fer special that was salad, entree and dessert. My son got a burger and tots. I chose to get the garden salad with ranch, a calzone with pepperoni and jalapeno and the Cookizza slices, which was half a regular cookie. The salad was fresh and the ranch was tasty. I liked my calzone and took half home for lunch the next day. For me, the Cookizza half a cookie was plenty. My daughter and husband both upgraded to the whole cookie. Overall an ok experience.

The hostess and server were both friendly. The food however took some time to get the table, even…read morethough there were few people in the restaurant. I ordered steamed broccoli for my toddler and they served us what seemed like broccoli in a shallow dish with water and was microwaved, barely cooked all the way through. Then there was my calzone, I order one with chicken, black olives and pineapple. Half of the calzone consisted of dough, most of it raw still. Then the chicken was charred and burnt in areas, leaving a very unsatisfying burnt taste in your mouth and the pineapple was pale and soft. Old Chicago has gone downhill; I gave this location a chance and I will NEVER go back. To ANY Old Chicago. Gross food, and the lack of cleanliness in the dining room was also unappetizing.

This place is a complete dumpster fire. Half the tables are missing. It's noisy. The staff is rude…read more They're no longer serve alcohol who wants a pizza without a beer. One staff member must've been on break, but he FaceTime someone and had the volume so loud that we could hear the conversation on the other side of the restaurant completely clueless and unprofessional. I will not visit this restaurant anytime in the near future. I'm not even sure I'll order a to go pizza from there the way the inside of that place looked. All the trash cans were overflowing, it was like a Jenga game trying to stack your pizza box on top of pizza box.

If an order is taken on the phone...and a "40 minute " timeline is given..and 75 minutes later you…read morehave no pizza...and you call back to inquire and are put on hold for eight minutes....and you call back to have another operator tell you the address was not correct...,and you still wait for a new order but the original order comes COLD....do you deserve a refund?!

Every time we visit Carmella's (and it's often) we're happy campers. We have purchased items at the…read moremarket but more often than not we actually get pizza or pasta or the sandwiches, but not tonight. Tonight we embarked on the focaccia with marinara and ricotta followed by their short rib. Just wow. The bread was so fresh with chunks of roasted garlic, the marinara is homemade, and top it off with ricotta. Be still my heart. Then we enjoyed the short rib with very buttery mashed potatoes and some great au jus. I'm glad we branched out tonight. Thanks for a great meal Dustin and Joe!

Ate there 2 weeks ago…read more Big expectations. Results? Meh Margherita pizza burnt on bottom Chicken picatta was swimming in olive oil Canned beers were good