I feel it is my responsibility to share my experience with Jessica and Anthony at Puff N Fluff Pet Grooming because it is truly shocking: When we took our two small poodles (ages 15 and 2) in for grooming, we informed Jessica and Anthony that our 15 year old has very saggy skin around her neck, and that a few months prior she had been cut by the groomer and had needed stitches. About an hour after we dropped them off we received a call from Anthony saying that he believed our dog's previous wound had reopened, and they had no idea how it happened. They made it clear that it must be her old wound, and that it looked like a scab ripped off. They claimed they hadn't even noticed the cut "reopening" until later on, and that she hadn't cried, and it wasn't bleeding. They asked that we come pick her up, and they suggested taking her to the vet. They had not started on our 2 year old, but we gave them permission since we were under the impression that our 15 year old had just reopened her cut, and we did not believe they were at fault at the time. Unfortunately we received a completely different story from the vet. Per her veterinary examination, the cut she incurred at Puff N Fluff was on the OPPOSITE side of her neck and was in fact deeper (full thickness) and longer than her previous cut, so it was a completely fresh, new wound. The vet wanted to sedate her and give her stitches because it was so long and deep, but they gave her staples instead because they didn't want to put a dog of her age and size under anesthesia. Even if they were unaware of cutting her, like they claimed, I would find it even more concerning that they didn't notice inflicting a wound of that caliber. I understand that our 15 year old is very difficult to groom, and I understand that mistakes happen. I understand that any experienced groomer would have issues grooming my dog because of her skin, and this could have happened to anyone. My issue is not with the cut that she incurred from the groom. My issue is that they did not take responsibility for the cut, and had clearly fabricated a story about her injury so we wouldn't know they were at fault. We called to inform them of this discovery, and Jessica offered to pay for the vet visit, which is what we were hoping for. However, then I requested a reimbursement for my 2 year old, and I was incredibly disappointed by their response. We asked for a reimbursement because we no longer felt comfortable having paid them for their service when we were so unclear about what happened to our dog in their care. We felt like they blatantly lied to us after the vet's assessment and insight into the wound. We received quite a bit of pushback on getting our money back for the groom, which I feel shows a complete lack of understanding and accountability for their actions. I was obviously missing a lot of information, and I would NEVER have let them groom her if I knew what had truly happened. We had every right to ask for a refund after the experience we had. Additionally, our 2 year old was incredibly stressed after we picked her up, and her trachea collapsed on and off all day, which has never happened before. Furthermore, Jessica requested that WE write out and sign a statement that declared they reimbursed us for the vet visit and grooming appointment, which we did, but it was honestly insulting after what they did. AlI I was looking for was an apology and for them to be accountable for the cut, but instead they were dishonest, did not take responsibility for anything, deflected blame, and honestly lacked compassion and remorse for the whole incident. I understand this is an incredibly difficult time due to the pandemic, but we felt like they cared more about making money off us than the health of our dog or making amends for what they had done. It is important to note that they did end up reimbursing us for the vet visit and groom; however, they did initially try to shortchange us when we picked up the money, and we did Not receive any form of an apology for Anything. I hope no one has to experience something like this because it is truly heartbreaking for everyone. read more

Puff N Fluff Pet Grooming - Cut my dog incurred from grooming. - Pet Groomers Near Me - Ojai, California

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Excellent service. We brought in my mom's 13 year old poodle for a cut and they did a superb job - even throwing in free teeth cleaning since we were new customers. I'll definitely recommend Puff n Fluff to friends in the Ojai area. read more

Phone is not a working number so maybe they are not in business anymore. We once took our dog there months ago and they are very competent.

Jessica and Anthony go the extra mile to make sure my pup is safe, loved and drop-dead gorgeous!

Awful took my money and never groomed would not recommend and she seemed super angry don't want an angry hand working on your dog.

Today was my first visit to Puff and Fluff...and I am impressed! I have a Queensland heeler mix who sheds like crazy and Jessica gave him a good deshedding and even brushed his teeth. I have never thought to do that. I know, I'm a bad fur mom. He is certainly a happy and CLEAN puppy read more

This is, hands down, the best grooming salon I've ever found! Love this place - they always do such a perfect job with my fur babies. read more

Puff N Fluff Pet Grooming - Pet Groomers Near Me - Ojai, California

Be careful taking your dog here. The owner is usually drunk while giving hair cuts to your dogs.

Amber& Ricki are great Brando loves coming to see the girls ! He always looks so handsome when he is finished he is a Labradoodle!

Without a doubt BEST groomers in Ojai! I am picky and this was an all around great visit!

My sheepadoodle, Tessa, loves to go for a spa day at Jessica's Puff n Fluff. She comes home smelling so good, and her fur feels like thick soft velvet. I can't stop hugging her she feels so wonderful. I highly recommend this darling little shop. read more

I'm picky about my groomers, since I'm a groomer myself. If a groomer takes her dogs to a groomer and keeps coming back, it's because the grooming is exceptional. And it is. The owner, Amber, is very conscientious and experienced. She's a whizz with the clippers and she's excellent with cats. Not many groomers are good with dogs AND cats. I can't recommend her enough. The word is getting out and she gets booked quickly, so you need to book in advance sometimes, but she does occasionally take walk ins (depending on the day of the week and how busy it is). I haven't been impressed with the other groomers locally, but I love this place. read more

Amber and Rick are great with my dogs. My teacup chi is a breeze and easy. My chi/yorkie mix is another story, he is a jerk and difficult, however, Amber has done a great job clipping him to the best of her abilities, since he doesn't like to bathed much less clippped and the way he has acted, Amber has yet to kick him out, lol. They do a great job here and I appreciate the great service. My dogs look great! read more

Puff N Fluff Pet Grooming - Jack incognito - Pet Groomers Near Me - Ojai, California

I drive from Port Hueneme to Ojai just to bring my dogs here. When I lived in Camarillo two years ago, same deal. Amber is great with my dogs (and my sister's dog and brother's dog as well!) I have a rescue adopted in 2015 and he is still very fearful. Amber is very attentive to his needs and any special instructions I leave. Puff and fluff always leaves my dogs looking great! I have a 12 yr old toy poodle & shihtzu mix Roxy and a 3 yr old terrier mix Gunther. read more

Puff N Fluff is the best pet grooming place we have ever used. We have three dogs and they are treated with love and respect. Wouldn't go anywhere else. read more

My dog Ojai and I stopped by during our walk to have his nails trimmed and they had us out in a few minutes. They showed affection to the dog to make his nail trimming ordeal more pleasant. Thank you. read more

I've taken my dog Blake to them three times now and I have received nothing but great customer service from Amber and the rest of the staff. They take the time to explain things to you and it really shows that they care about my dog. I will recommend this place to all of my friends and family! Keep up the Good work! read more

I brought my senior large dog in for a nail clip, worried about her comfort, but quickly realized the groomer was a pro who was especially good with seniors. She also had great tips for old dog concerns. I'll be back for sure! read more

Great Service! I scheduled over the phone during the week and brought in my dog on the weekend. Rene did the grooming, my dog got the whole deal, Nails cut and hair done and washed. My dog is small but her hair was very long and her nails were over due. I felt really bad as a new customer just laying that on the groomer but she was very understanding and sweet and took very good care of my dog. The location is easy to find, clean, organized and welcoming. I definitely recommend the place and will be going back. Thanks Rene! read more

I was very happy with the grooming done by Jessica in this shop. It was not an easy job as the dogs are very hairy. It was completed beautifully and we will return. read more

Puff N Fluff Pet Grooming is by far the bet pet grooming I have been to, and I have tried a lot of pet groomers. They always get me in when my dogs need grooming and do the best haircuts on my small terrier. My dogs always seem happy when I pick them up, not scared, so I know they are taken care of. I highly recommend Puff N Fluff to all dog owners read more