I will start by saying that I have a mixed review for PSE. The technicians that come out to work on our gas meter are great, they recently upgraded our meter (which we had to pay for of course). I don't understand why we as the consumers have to pay for a meter upgrade when it's their hardware so we don't own it or maintain it so it seems like a scam. They charge us enough for the cost of the gas that comes through it. FYI that they make a big deal when you call that they will come out and evaluate your meter and that you must have a meter that is the correct size for the amount of natural gas you need for your home. This is actually not true we found out. They fail to tell you that if they are short certain meter sizes that they will put in a meter that is too small when a home is built and then force you to pay for an "upgrade". We thought it was odd that 22 homes in a new area all had small meters that were too small for the amount of gas needed (appliances, etc.) until one of the technicians mentioned a shortage in the meter size needed when the homes were built. So FYI that even if you have a new ly built home, you should still have them check the size of your meter because they might have not had your meter size when needed and sized down. They never seem to size up fyi. We figured it out because when they came to check ours we had to go up 2 sizes which seemed odd until we discovered the shortage so they had sized us down one. It feels like it should not be allowed for them to knowingly size down your meter without telling you and the house gets occupancy certification and you wouldn't know it until you tried to run all gas appliances at once. Lastly, we had to go through the construction phase of the meter upgrade and they make you pre-pay and then they make you keep an entire day open for the upgrade since they won't narrow the window and our construction work order had the wrong meter size on it from what they had decided so we had to work that out. The construction project managers that write up the work are not detail-oriented. But the technicians were great and fixed the problem. read more

I'm using less electricity than I was this time last year. However, our electric bill is higher. It is frustrating to do what you need to do to reduce electricity consumption, yet still have to pay through the nose. We also didn't sign up for cost reduction program. Now, I can't go on budget payment program because of being in this program we never signed up for it. We have also tried many times to sync our billing address and physical address, yet PSE system keeps changing it back to Algona address that we haven't lived at since 2013. We also no longer have a landline, yet you can't delete this phone info from your account. read more

They are horrible guys! My gas was turned off due to a clerical error, without any warning. Despite contacting them to correct the issue, I was unable to get a clear timeline for restoration or confirmation of when someone would come to fix it. read more

The outages kept getting worse PSE customer service rep emailed me telling me I had 6 total outages in 2025 In 2026, we now have 5 outages so far with latest one today. Thats 3 in June alone, plus 1 in May and another in Fe/Mar No explanation, just a statement from pse about inconvenience it may have caused Not sure how our annual pse bill increases is solving our service issues. read more

Wow. Called PSE customer service at 5:02, spoke to a super nice man about trees touching the 'hot' lines on our property and John, in a cherry picker truck, was here by 5:45 to assess what needed to be trimmed. Not an emergency, but being proactive. Luck on timing and great cutsomer care by both of them. And we appreciate Asplund, the team who trimmed away from the power lines here before. read more

Puget Sound Energy - Tree in the power line - Utilities Near Me - Bellevue, Washington

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There really needs to be a minus on here. Thieves just thieves. 30 percent rate increase comes out to a 50 percent higher bill. at least in my case. I cant think of a horrible enough word to describe this org. Im just at this point flabbergasted, speechless, and nauseous. read more

clearly they own a monopoly on energy in and around this area so they hyper inflate your price even when you don't use a lot of power for the month. Criminal. nothing is plugged into my home and I got charged $163 for A STUDIO APARTMENT. read more

We were suddenly smelling gas in one of our upstairs rooms. PSE came out right away and our technician, Maria Hawkins, was fast, knowledgeable and super helpful. She reviewed our situation and gave us all the information we needed for follow up. Thank you Maria!! read more

My Review of customer service I had one of the most disappointing and humiliating customer service experiences I've ever dealt with at Puget Sound Energy. Instead of taking responsibility or offering real help, the representatives backed each other up even when mistakes were clearly made. I was put on hold, then laughed at, and spoken to in a way that felt dismissive, judgmental, and completely unprofessional. There was no accountability--only apologies with no action and repeated worst-case scenarios being thrown at me. I was even told that their outdated system "shouldn't have been able to help me anyway," which says a lot about how broken the process is. Rather than trying to find a solution, it felt like they were more focused on defending themselves than helping a customer who was clearly struggling. Being told someone has worked there for ten years doesn't excuse behavior like this. Experience should show in professionalism, empathy, and problem-solving--not mocking, embarrassment, or indifference. If this is how long-term employees treat the public, that's a serious issue. PSE is supposed to be there to help people through difficult situations, not make them feel smaller for asking. This experience left me feeling disrespected, unheard, and extremely dissatisfied. Changes need to be made--starting with accountability, training, and a system that actually works for the people it serves. read more

Live in Port Orchard area and I find it interesting that PSE restored power to the wealthiest neighborhood first before the rest of us and the proper infrastructure. Thousands are out of power for over 2 days yet the wealthiest neighborhood got theirs restored in less than a day. This is unacceptable to prioritize those with wealth over the masses. Stores has had to throw out thousands of dollars in products because of no power to keep them from going bad. Private citizens are also having to do the same. Employees are not able to work because of the lack of power to do their jobs. This is bad for the economy. The solution is to prioritize infrastructure work before residential. read more

Puget Sound Energy - Area containing 2101 customers, including stores and traffic lights - Utilities Near Me - Bellevue, Washington

If this were about customer service on the phone, I would give 4.5. But the monthly rates for a 2 bedroom apartment going from around $80 to around $300 over the past 12 months without even turning the heat above 63 and not even being home all day!!!??? read more

Called PSE to light the pilot on my water heater. They sent a technician (Grant). While he was changing the coupling on my water heater, I told him the furnace wasn't working. And the company I called to repair it said I needed to replace it. They quoted around $7000. After Grant fixed my water heater he took a look at the furnace. He told me he could repair the furnace too. But he would have to come back with his boss. Grant came back the next day with his boss, Ken. They both checked out the furnace and went back to their shop to get parts. Came back and replaced motors and boards. Played with thermostat and told me everything was working now. Water heat, furnace & AC. Ken & Grant saved me thousands of dollars. From $7200 down to $1500. Honesty is very much appreciated from PSE technicians. Thank you very much Ken & Grant. read more

450 $ for electric bill ? Are you insane psychos ? We dont even use any electricity ! This is getting way out of hand

The only stable service that this company can provide is their billing system. Outage all the time without any explanation or reimbursement.

My experience with customer service at PSE was first rate. They followed up to be sure I was satisfied with their services, and came out more than once to correct a problem. Thanks for caring about your customers! read more

In some circumstances, PSE's rebates apply only when you use one of their approved contractors to perform the installation. Heat pumps and related equipment are one example. See https://www.pse.com/en/rebates/heating. Don't count on a contractor that you select to tell you anything about such rebates. One unapproved contractor basically told me that "we don't talk about rebates that we can't provide." He also said that it was his understanding the PSE's rebates for heat pumps required that specific thermostat settings be used and that the rebate could be clawed back if those settings were not used. I called PSE about this. They confirmed that that the rebate agreement did specify use of particular thermostat settings, but that PSE was not currently monitoring for compliance with those settings. If you're interested in PSE rebates, you need to do your own research and talk to PSE about any other requirements or policies that might affect your purchase decision, like the thermostat settings. read more

I cannot believe they don't have a walk-in office. I don't have a bill and I need to pay one. I don't have the account number so I need to go to their office to pay and there's not one in Olympia. That is the most ridiculous thing I've heard of. They just want your money. They don't give a damn about anybody else read more

I don't understand why there are 3 stars and above here. PSE didn't record the gas line in their system and gave clearance for my 811 ticket. When I dug my yard, I thought there's no gas line and damaged it. Well, i didn't file the 2nd ticket within 45 days of my digging, which is against the rule. However, I thought there's no gas line and no need to file the 2nd ticket. PSE agents made up stories to push me to pay the bill. They don't take picture evidence and ignore any communication effort for $$$. I can't believe my house sits in PSE service area which is unfortunate. read more

PSE is ripping us off, I have proof they are overcharging. I have an all-house energy monitor and I consume half the energy that PSE charges me every month. If I'm being over charged, you know you are too. How can we get them audited by the government? read more

WORST utility- they have not been able to keep the power on for a solid week for OVER A YEAR in our area at Stevens Pass. yes, weekly outages- any season, any weather with no communication. current 20 hour outage (third this week) should have been resolved 3am, 7am, 12pm, 3pm, now 5:30 pm (it's 6pm) and "no crews on site" so they've been lying since the start. which is it- power estimated to be restored or y'all haven't even started working??? read more

I've reached out to PSE twice now about higher than usual bills and they keep saying "your bill is based on daily readings" and ignoring the fact that my bill this month is more than double what it was last year despite no changes internally in my home. I'm concerned about a possible leak and want them to send someone to evaluate this concern and they seem completely disinterested in this possible terrible scenario. I'm very dissatisfied with the level of customer service I've received so far. read more

Nothing has changed as far as I know with all the crappy customer service, goofball technicians, and other problems with PSE. They haven't blown up any neighborhoods in the last 4 years, which for them is good. I hate to be the crank who keeps harping on how lousy something is, but these guys deserve it. Their incompetence surpasses the realms of gas line safety, field techs, and CS phone operators. Their online technical work is unbelievably shabby as well. They have multiple pieces of software that don't function at even the most rudimentary level. I've set up Autopay for the monthly gas bill half a dozen times in the last 12 months or so. It never works. I log in to the website, check my account, and it shows paid in full, logging payments processed each month for the full amount and a balance of zero. Then, last week, I get a letter saying I'm 3 months past due. This is the 3rd or 4th one of these I've gotten in the last 18 months or so. I log on to the website and nothing works--buttons don't lead to new pages, they just flicker and reload the page they're on. So I try the phone. Same thing. So I try the app...same thing again. It shows me as logged in, knows my name, shows my account with a balance due of $0.00. So I call the number on the letter and spend 10 minutes fighting through the phone zone to get to where I can make a payment, and finally it takes it. Seriously...I need natural gas for a fireplace, dryer, hot water heater, furnace, and the range in the kitchen. That's it. These are all standard uses of gas. The last house (when I wrote the last review) was just as simple. The gas works when these things turn on, but everything else about PSE is busted. How can you be this incompetent at EVERYTHING? read more

Puget Sound Energy - Utilities Near Me - Bellevue, Washington

Useless pse sucks big time . 5 days after storm and without electricity. No one have started working on it too . Incompetent

6 days after the storm and my part of Woodinville is still dark. The PSE website says Crew Assigned. But nothing in Woodinville or Bothell shows Crew On Site is being worked on. They are 14 hours from missing the 2nd estimate to return power and nobody is showing up as On Site. read more

Needed a stove gas pilot light lit at our Cafe. PSE rep Justin Grow was very professional and prompt in addressing the issue. At one juncture he called his supervisor, Josh Wilson, for backup support and they were able to resolve the issue for us. it was more technical than expected. Great service! read more

They said we wouldn't get our power back until maybe late Saturday night, but it came on today, Thursday! Thanks guys for working so hard! I don't think you hear it often enough, so THANK YOU for all your hard work and sacrifices! We appreciate you in Woodinville. read more

Worst Rebate Experience Ever - A Complete Waste of time and countless phone calls and emails! I've been dealing with Puget Sound Energy's rebate process since February, and I can honestly say this has been one of the most frustrating experiences I've ever had. Despite submitting everything that was requested, including detailed invoices with all required information (address, installation date, window measurements, u-factor ratings, total window quantity, and purchase price), my application has been put on hold with no valid explanation. After months of waiting, I provided a breakdown from Harley Exterior, which literally lists every individual window with all the necessary details. Yet, PSE claims that I didn't submit an invoice that meets their standards, even though I have followed their instructions to the letter. I've called multiple times, sent emails, and yet, each time, I get more confusion and more delays. This process has been a total waste of time and energy. I have jumped through every hoop PSE has set up, and all I want is for them to pay me the rebate they owe. But instead, I'm stuck in a loop of bureaucratic nonsense, being told to resubmit the same paperwork over and over again. It's clear that PSE is more interested in finding reasons to deny claims than actually helping customers get their rebates. I would strongly advise anyone considering PSE rebates to be prepared for a long, stressful ordeal with little to no support from their team. If you have the option, avoid their rebate program at all costs. It's been nothing short of exhausting and infuriating to deal with them. I will never trust or use Puget Sound Energy's rebate program again.They've lost my business and my trust. This review is designed to express your frustration thoroughly and should convey the depth of the issues you've faced. You can post it on platforms like Google Reviews or Yelp, or any relevant online review site where Puget Sound Energy has a presence. read more

Ah yes, nothing like a public utility that doesn't have to compete for your business. We have been customers for decades and reliability has always been spotty but recently we wanted to make some changes to our service and it has taken months!! No timetable, no estimates of any kind, painfully slow communication, constantly changing personnel, the place is a real shit show. Service has been horrible and if we could change we would. But that's the beauty with outfits like PSE, there is no competition, no alternatives, no need to actually deliver service as promised. I'd give them zero stars if we could! read more

My husband and I read great reviews on a false website. We ended up using pse as our electric energy. Everything was great until it came time to cancel. I had called them because we were moving away to another state. We no longer needed their service. they continued to charge us for our apartment we no longer lived in for months after! I talked with both the apartment complex manager who has in writing that he spoke to them and they said," they took care of it." I called pse only to get lied to in my face by lady over the phone that my apartment complex manager didn't even call. Lawyer up with this company if you're having trouble getting the cancellation. Record calls and get everything in writing. Write down every month your charged for no living at said location. They only listen when legal comes into play. I ended up paying 300+ dollars for a residence i no longer lived at. Still 300+ could of gone somewhere else like towards my legal fees! What nightmare company. Definitely do you research beforehand. Avoid this electric company at all costs. read more

complete fraudsters, send threatening letters and charge hundreds of dollars for zero usage.

I live in Port Orchard. It is 3PM on 2/27/2025 and our power has been out since 3AM on 2/25/25. Everything in both of my freezers and both of my refrigerators must be thrown away. That is most likely over $2000 worth of food that is going into the garbage. We are in the last major area in Port Orchard that is without power. We are ALWAYS THE LAST AREA THAT GETS POWER BACK!!! You would think that PSE would have update their infrastructure years ago. They provide the worst service, even though their prices are higher than ever. Our electric bill was over $800 for the month of January. They are robbing us blind!!! read more

Your new rates are absolute trash. Your new rates tripled my bill despite my efforts to not turn on the heat. I guess I'll be staying cold. Thanks. read more

Horrible company to do business with the right hand doesn't know what the left hand is doing. I was billed over $30,000 to bring gas and electricity to my new house. They would keep asking me for more money afterwards and kept trying to get me to sign more contracts because they couldn't see the other contracts or payments in their system. I'm a senior citizen and feel like they took advantage of me. read more

We signed up for auto billing, and twice now they didn't bill for months, then billed over $800 in one month after telling me "oh, sorry, our mistake, you don't have to pay all the back payments at once." read more

I wanted to have a platform where I can try to personally thank EVERY PERSON who was out there 24/7 repairing our power after our bomb cyclone! Thank you for all the hours you've put in out in the dangerous cold. Thank you to all of those who traveled far to come help us!! Thank you to all of those who's put in long hours from taking angey calls to being removing downed trees, and for reconnecting our power! All of you are deeply appreciated! Thank you all!! read more

I will give them three stars just for working with people during Covid and giving their customers a break from paying for over two years due to Covid impact. Then they will work out a payment plan to payoff the outstanding balance without disconnecting the service. This was not the case at all with the water or cable companies. read more

This electric company left us without power for 3 days. When snohomish County got there power back hours after it went out.

Greedy and petty business!!! Horrible customer service and business practices! I converted my home from PSE gas to all electric recently by removing my old gas furnace and installing a heat pump system. I called PSE to cancel the gas service and have them shut off the gas completely since I no longer needed it. They continued to charge me for "Basic Charge" plus taxes, even though I had cancelled the service. All the gas lines in my home had been capped off, so my gas usages was zero. When I contacted PSE customer service, the claimed they had no record of my cancellation. They're greedy and continue to charge me for the monthly basic charge. They are petty and continue to fight me over this monthly $13 frivolous and erroneous amount. They refuse to correct the bills. I will be reporting them to the BBB because this is fraudulent. read more

i recently completed a review and wanted to add the technicians name was Sam not Sean. Thank you to puget sound energy and Sam for fixing my furnace. read more

PSE "Other Natural Gas Charges & Credits" crap! I received my bill for last month with a line item of "Other Natural Gas Charges and Credits" totaling $68.52 bringing my bill up to $214.74. The house has been empty for the last month! When I called and spoke to Roman in customer service, he had no idea what the charge was for and was reading information it sounded like he logged on to Google really quick to find. I've had issues with PSE in the past where they find out suddenly, they've under charged me for a period of time and I'll get a $600 bill! To get a $214.74 bill for an empty house is one thing, but then to call and be told they don't know! He also said if I had that much of a problem with it, he could direct me to the state agency I needed to call to discuss the extra charge, REALLY!? They need to train their customer service people, and they need to get their act together with their billing! I would have given half a star if I had the option! read more