KLG Services was recommended by my insurance company to replace a split level AC unit…read more The owner was very responsive to my requests and even made suggestion to improve the project. He worked with me, without me noticing any frustration, on start date of the work, as I had to reschedule several times. The work was completed in a timely and courteous manner. Worksite was cleaned up daily and on completion. I wholeheartedly recommend KLG.

Amazing service and super nice guy. Have used twice now and can't say enough about how great they…read morewere. Prompt service, great prices, and honest work. Highly recommend!

Payne relocated our thermostat for us. We asked multiple other HVAC companies, and the others…read moredeclined to take on the job since it's a relatively complex job. PMS gladly took it on, showed up on time, were extremely friendly and professional the whole time they were at the house, and did an excellent job - they truly went above and beyond to make sure we were happy with the end product. I would wholeheartedly recommend Payne for any HVAC work, they were fantastic.

Payne was incredible. I had another company come, wash my filter and spray wd40 on the fan and…read morecharge me $410. Gary, the son in law, tested each part of the 32 year old furnace and determined I needed a new $664 inducer motor and charged me $185 in labor. He got the part and installed it the next day. He was honest, polite, and I recommend Payne 100%!!

UPDATE ALERT! THIS…read moreCOMPANY GETS ZERO! STARS! The woman who answer the phone and rides with her husband is the most rudest woman I have come in contact with in a long time. She didn't want to answer any of my questions she said I was asking too many questions concerning my air conditioning unit. She tried to force maintenance service on me when all I wanted was my unit fixed at the time. She refused to let her husband fix my unit. He was going to FIX IT. SHE TOLD HIM NO! You are not fixing it. She wanted me to maintenance done now and without me getting maintenance done I could not get my unit fix the drain was clogged, they saw a problem. So she stormed out the door tracking all kinds of dirt on my carpet as she left and said she would bill me , really please this company is a two person company her customer service was unacceptable. ttwice before going to Lucas air! UPDATE ALERT! So Lucas air responded to my review and told 95% lies. 1. As we all know the weather has been chilly and my air was off for over 24 hours so I did not continue to run my air. 2. I NEVER got irate with Lucas air, Lucas Air got irate with me because they wanted me to purchase a maintenance package instead of unclogging MY drain. 3. The only truth in Lucas response was my carpet was wet, that's how I found out my furnace was leaking. 4. I CALLED MY home warranty company, reported the very rude and unprofessional service from Lucas Air, they sent out a new company the very next day and the new company fixed the furnace with pleasure and did all necessary maintenance that needed to be done to the furnace, added a easy access drain spout so the clog could be prevented in the future, ALL COVERED! Luca Air got a PARTNER VIOLATION AGAINST THEM FROM MY HOME WARRANTY COMPANY BECAUSE THEY REFUSED TO FIX MY FURNACE WITHOUT ME PURCHASING A MAINTENANCE PACKAGE FROM THEM. That speaks for itself.

almost any other company would be better than trying this one…read more Lucas Heating was dispatched by through our home warranty plan. they were very rushed while here. they rushed out leaving all their van doors open, had to run down the road yelling at them to stop. they superficially added a small amount of Freon, changed a battery and a filter. they did NOT assess the condensate trap line which should be an automatic trouble-shooting items as it needs annual maintenance. so guess what, 90 degrees outside this week and my AC still does not work. but wait, it gets better. Shantel called around 8:30 this evening. She wasn't responding to the curt but polite voicemail I left. She needed model and serial # because her techs forgot it. she then proceeded to argue with me that they added Freon and it freezing over can happen, despite my trying to describe the condensate trap. I offered to send a picture and email the info she needed, she pushed me to "just go out and read it to me". when I refused and said the techs can get that info when they come actually do their job (in a heated voice but not cussing or screaming) she stated I could get a different contractor because she doesn't deserve to be talked to that way, then she hung up on me. ..... what way, by a customer wanting quality work or them to stand by their work? to say I'm hot is, well, literal. it is still 85 in the house and is only going to get worse over the weekend. UPDATE: home warranty company filed a partner complaint against this contractor. UPDATE 2: I most certainly did NOT get nasty. You declined the opportunity to slow down and communicate via email. You want the model and serial # right then. it didn't matter what I was doing, you repeatedly asked me to go outside to get the info. the filter needed changed but was not dirty enough to cause a problem. the batteries were irrelevant as the thermostat is being replaced next week. hey but thanks for having courtesy enough to talk to your customers. PS the claim wasn't denied, they assigned a different contractor and accepted my complaint against you.

Having licensed workers. No master or journeymen on the job. Plumbers have no certification, don't…read moreunderstand plumbing terminology and Swiss cheese work. Extremely poor quality. Yes ed plumbing and had multiple leaks

They re-routed my furnace condensate pipe to my house's pipes last year. Originally the pipe was…read moredirected to the back of the house, making it freeze it winter. The price was right, and the work was done expertly. They created minimum-sized holes, and it was easy to patch up. They arrived on time, no issues. I would use them again.

Their communication and flexibility are excellent. I appreciate being given a window and then…read moreupdates afterwards of how close they are. I have an annual maintenance contract for plumbing and heating and they always send experts. They give it to you straight and also wear booties to not track dirt in the home. The cost is worth the peace of mind.

My HVAC unit was working fine. I called Beltway Heating and Air for a simple service--just needed…read moreit turned back on after a tenant shut it off. Instead, I got hit with high-pressure sales for an overpriced cleaning, questionable part replacements, and a maintenance plan. I agreed for convenience. Big mistake. Since their visit, the system hasn't worked. They've been out multiple times, and every tech gives a different excuse. One sent a $1,500 estimate blaming the system. Another said that they should not have sent the estimate because the unit it was frozen and couldn't be diagnosed. They also admitted they forgot to remove something during the cleaning, causing the freeze--but said it was fixed. Days later, it froze again. Now they deny that ever happened and blame something else. Bottom line: the unit worked until they touched it. Now it doesn't. They promised a pressure test to figure out the issue but canceled after I posted an honest review. I'm now paying another company to diagnose and clean up their mess. Zero accountability, constant upselling, and a new excuse every time. Save your time and money--avoid Beltway Heating and Air.

Beware of this company! They were hired by my home warranty company. They sent a new plumber out…read morewho advised that he snaked my line to the street! Within hours of him leaving I had water in my basement which I didn't have prior to him coming! I called the company three times which they said they would have a manager call me, which never happened. What I did get was a bill for an additional $350 on top of the $50 service fees I had to pay and the $150 my warranty paid. What's interesting is that I asked the plumber how much the job would have costed me without my warranty and he said $250!! So I'm confused at how a $250 job was billed at $550. My warranty company called them and they said they wouldn't send anyone out until I paid the additional $350. I'm also confused at how he "snaked the line to the street" and that same line is still clogged per the new plumber currently working in my basement. He also cracked the line cap which is why the water is backing up in the basement and not in the pipes as it initially did! I'm so confused and completely disgusted by how this business handles customers! Beware and learn from my nightmare!

Tadeh is great owner, very knowledgable and does good work. I have been a customer for 5 years and…read morevery happy with the quality of the work and service.

This is a small, independent, minority owned business. They are very professional. They replaced…read moremy HVAC system on the hottest day of the year and did a fantastic job. Both the quality and the price were great. I highly recommend them.

Requested company to come out to give free estimate for dryer line repair, ended up costing me $820…read morewith no transparency in cost. The workers just came and started the work due to poor communication from their office so that started and didn't know they were already charging me without approving the work. Then once they determined it was a clog it jumped to $450, this is the first time I was told a price, at first I thought they were just exploring to determine what was wrong. I said fine clean since I was already out of pocket money for what they already started doing without approval. So they tried cleaning it for $450 which jumped to $650 when they cut into ceiling and saw this whole time it was disconnected, I don't know why the couldn't do a better job scoping it since they had a camera and saved me time and money. Then I get a final invoice of $820 that included $170 for parts that they probably paid $40 for that they got from Home Depot. Not only that, I was left to repair the 4 large holes in my ceiling because they said they don't do that type of work. I could have had another duct work company come and fix it for a lot less, which I would have if they didn't screw me over by starting the work before agreeing on the price to start!!

Got an estimate for a 75 gallon propane water heater from them. Their estimate was $8,000.00…read more the other estimate i got was for $4600.00. A retired plumber who is a friend, said it should cost $4000-4500 and an 8k estimate was crazy. I obviously passed on their estimate.