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    S G Heating & Cooling

    5.0 (1 review)

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    2 years ago

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    HVAC Direct Heating & Cooling - Variable speed Super-efficient Heat pump Hybrid

    HVAC Direct Heating & Cooling

    (115 reviews)

    My husband contacted HVAC Direct Heating & Cooling after normal business hours concerning our A/C…read moreunit at our personal residence was ONLY blowing warm air!! Now the previous evening, my husband contacted a large local competitor to check our HVAC system. Technician from local competitor came out and looked out HVAC system, didn't test any components and stated "our compressor was locked & leaking refrigerant and quoted my husband $6k to replace it or we can purchase a brand new HVAC system for $25k!!!" (NOT TRUE!!!). The tech even left our outside power switch unplugged so we couldn't test the system!! SMH!!! We won't contact them for any service ever again nor recommend them to any neighbors, friends and family!!! Joe K, Service Technician at HVAC Direct Heating & Cooling contacted my husband within 20 minutes of him contacting the office the next business day and scheduled a visit that evening. He came out to the house, checked the compressor and quickly diagnosed the capacitor as the problem & replaced it. And Joe K. even showed my husband how he diagnosed the capacitor as the issue NOT the compressor leaking refrigerant as stated by local competitor!! No refrigerant leaking at all!! Compressor in good condition!! In addition, Joe K., checked the wiring, fan, all associated parts and cleaned our a/c unit. No issues at all!! Just some cleaning needed!!! HVAC in excellent working condition AGAIN!!! In addition, he checked our furnace, cleaned some our internal components and showed my husband some DIY things to do to maintain our HVAC system throughout the year!! Amazing work & Professionalism by Joe K!!!! I returned home from business travel to a COOL & COMFORTABLE HOUSE!!! ALL Work completed in an HOUR!!! (less time than the large local competitor spending 2 1/2 hours trying to sell my husband a new HVAC system)!! Joe K. was amazing, excellent communicator, knowledgeable and very professional!! Highly recommend HVAC Direct Heating and Cooling!! Great Pricing for Service Plans & Parts, Excellent Technicians!! You can't go wrong with Joe K. & Scott at HVAC Direct Heating & Cooling!! 5 Stars*****!!!

    The A/C at my office was not working and I couldn't keep working in a sauna. I called the main line…read moreand Scott came out, same day to troubleshoot and diagnose the issue. By the end of his visit, he had refilled the freon in our rooftop unit. His price was good and the service was quick and efficient. I'll definitely call again if we need other HVAC services! No one asked me to write a review, but I wanted to share this experience.

    CroppMetcalfe

    CroppMetcalfe

    (53 reviews)

    All around great service. I called one minute before they closed on Thursday and was still…read moreassisted. I explained that while I am no expert, there being a steady drip of water coming from my AC onto the basement floor seemed to be a problem. The woman helping me offered up that perhaps I should check my filters, but we could go ahead and schedule an appointment anyway, which could be cancelled if that was all it was. It's summer and I expected them to be backed up with calls. I was given the option to have a visit the following Wednesday, or someone could come by on Saturday morning first thing, though it would be at the emergency rate. I went with the latter. Ivan showed up Saturday morning, introduced himself and had the clog issue figured out within minutes. He explained what he was going to do to take care of it, and got to work. When done, he let me know other issues needed to be addressed, but it would be less costly if I scheduled those outside of this visit and also weren't necessary to fix the issue I had originally called about. He explained point by point what else they would do if I decided to set up the additional appointment, how long it would take, and the price. I paid my bill with Ivan, and was sent an electronic receipt with the plan. Ivan departed and the leak was fixed. All is well. Fantastic service.

    called one week ago because our ac wasn't working. made an appointment a for the next…read morewednesday.never showed up, never called, and never answered the phone! used the same number that we used to make the appointment and actually spoke with some when we made the appointment. yesterday no one answered the phone, did not have a message on so we couldn't even leave a message! don't call 410-623-3674!

    Greenfox Cooling, Heating & Plumbing

    Greenfox Cooling, Heating & Plumbing

    (30 reviews)

    Diagnosed and repaired problem with furnace very quickly. Problem was with the gas furnace…read more electronics board.

    I scheduled an annual service with Greenfox. They came out on 5/6/2026 and performed the service…read morefor what I believe was $99. They said everything was good to go - no issues. Two weeks later, on 5/18, the air conditioning stopped working. They market themselves as 24-hour, so I called 5 times that evening. They have a system for screening their calls. I communicated several times that this was an urgent concern, as I have 5 pets who would be intolerant of the 100-degree heat forecast for the following day. Even after dark, my house was 85 degrees. After those calls, I received no calls back. The next morning, on 5/19, I scheduled a morning appointment with Greenfox and then chatted with them via their chat system. The person on the chat assured me that this was a concern. They reported that they marked my appointment as urgent and would register a complaint with the company on my behalf. They assured me that the tech would leave and arrive at my house by 8am. 8am came and went with no call or contact from Greenfox. I logged on to the chat again and spoke with another agent and recounted everything that had happened previously. They said they could do nothing but make appointments on the chat. I said that I did that morning and was told the appointment would be around 8. They said I would have to call the office. I told them that I already had 5 times, and I received no return call. The chat said there was nothing they could do. I then spent time I could have been working calling other companies to try to get service, as the house was getting close to 80 degrees at 9:30 AM. A tech from Greenfox eventually arrived at around 11:15. The company never called me back at all; they didn't let me know he was coming. I received an automated text that the tech was coming 15 minutes after he arrived. He found the issue, which should have been discovered two weeks earlier at the servicing appointment. The tech then left, saying, "I'll send you the invoice." No discussion. The tech then charged us $245 for a problem that should have been caught during the initial service we already paid for. Getting an annual service from this company is useless. It appears they didn't thoroughly review for potential issues, which has left my AC not working on the hottest days of the year so far. There was no consideration on the second bill for the poor work of the technician who came out to service. They don't answer phone calls. They don't call anyone back. They don't let you know a tech is coming. Their chat responses are, at minimum, disingenuous and, at worst, outright lies. And then they still charge you double, even though it was their error. There are far better and more reliable companies in the area, with whom I will be contracting going forward.

    S G Heating & Cooling - hvac - Updated June 2026

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