Enjoyed shopping at CarMax!…read more My Saleslady Tricia met us at the door. She was pleasant, knowledgeable and very helpful. The car I was looking for was not at that location. I had another vehicle in mind, but before we looked I told her what I wanted it to have. As I mentioned the options she checked them off. When I finished they had one on site. It had everything I wanted, when I began looking at it, I asked Tricia for a comparison as to the my original choice. Like size, power and a few other thing, Tricia answered all of my questions knowledgeably. We took a test drive and she could tell I still had questions on my mind. She suggested going home to think about it and research it a bit more, I was a bit shocked, a car sales person actually telling me to think about in and not to leave without signing, We returned the next day to buy the vehicle. Tricia did one final inspection of the car and found 2 problems I had missed and filed a work order for repairs. I would recommend giving CarMax a chance for your next purchase.

I sold my 2019 Subaru Crosstrek here recently. It was such an easy process! I used their online…read moretool to get a quote for what they'd purchase the car for. I went in and they gave me the exact amount I was quoted. The entire sell process took about an hour which was very nice. I definitely recommend this carmax if you want to sell your vehicle!

My family's experience was so bad, I had to write this warning so people can make an informed…read moredecision on whether they want to take the chance. My family and I have purchased three vehicles with Enterprise at the Speedway location in Tucson. In 2017, I purchased my first vehicle with Enterprise, and it was such a smooth and easy experience that when my wife was ready to purchase a vehicle in 2024, we chose to work with Enterprise again. The experience with purchasing my wife's car was mostly smooth, but we did have our first encounter with the manager of this location, Robby. I don't have enough characters in this review to give all the details, but long story short Robby displayed aggressive behavior in attempting to strong arm my wife into paying for something Enterprise agreed to pay for on the day of sale. After reflecting on my most recent experience with Robby, this seems to be a tactic he frequently uses. Despite the initial encounter with Robby, we were still satisfied enough with our experience and the cars we purchased to recommend friends and family to utilize Enterprise for their car purchasing needs. We were so satisfied that we decided to utilize Enterprise for a third time in 2026 to trade in my first vehicle and purchase a newer one. The sales representative we worked with was fairly new at his job, but he was an overall pleasant person to deal with. The representative made representations consistently via text and verbally about the amount that would need to be paid for the vehicle at close. Based on what was represented and agreed on, we decided to purchase the vehicle outright without financing as we had done with our last vehicle in 2024. After spending many hours in the Enterprise office getting the paperwork together, we confirmed with the representatives several times that everything was in order before finalizing the sale. The purchase was completed May 13. Sometime before Independence Day, I noticed that on June 29th I had missed calls from a number I was not familiar with. I listened to the voice message left by the number and discovered it was the sales representative from Enterprise vaguely referencing the need for me to complete financing on the vehicle I purchased a month and a half ago. This was strange to me as we had paid for the car in full. The following days I was also sent text messages and on the 3rd of July, while I was on vacation, Robby began calling me and my wife. My wife attempted to call Robby back on the 5th but was unable to reach anyone or leave a message. On the 6th my wife called Enterprise to figure out what was going on because it began to feel like some kind of scam was underway. Robby initially spoke with my wife and was extremely aggressive and disrespectful, speaking over her and insisting that we did not pay the full amount and actually owed them money. At one point my wife inquired why Enterprise was attempting to contact us over a sale which had been completed over a month and a half prior, and Robby falsely claimed that Enterprise had been attempting to contact us "for a long time." My wife corrected Robby that Enterprise had only contacted us within the last week, and Robby replied by stating "Oh I don't know I just found out about this recently." Which further fuels the suspicion that Robby is willing to obfuscate the facts to leverage the situation in his favor. His willingness to lie doesn't inspire confidence that he is representing the matter accurately. My wife attempted to communicate with Robby about the events prior, and he told us that his sales representative was new and made a mistake in how much he told us to pay. Robby began demanding we "make it right" and made claims of how "nothing in life is free" and we "have to pay what we owe." At this point my wife conferences me into the call and Robby grew increasingly frustrated with us, stating we needed "to make it right" implying we did something wrong during the sales process when clearly he was trying to shift blame for some mistake that was made on their end. Ultimately, we paid what was asked of us on the date of purchase, if there was a mistake on Enterprise's part, I'm unsure how I can "make it right", and I certainly don't appreciate being aggressively harassed on vacation or during my workday. I also don't appreciate Robby attempting to make it sound like I have done something morally wrong. I will never deal with Enterprise Sales in Tucson again as long as Robby is manager.

This is the ONLY place to buy a used car. The Explorer I bought was in good condition except for…read moreone headrest that did not work properly. They arranged to have it fixed and were kind enough to deliver the car to my house that's an hour away from Tucson. Great customer service!

We sold our parents vehicle at this location. The process was rough - the communication was not…read moreclear as to what documentation to bring or when to bring it. The offer email says one thing, but we ended up needing more documentation and having to make several trips to finalize the transaction. Don't try to sell your vehicle on a weekend, the banks are closed and CarMax doesn't communicate this or work with the lender to accommodate this.

I had a very disappointing experience at the Tucson CarMax location.Before visiting, I received an…read moreonline financing offer for a used Tesla with a $2,000 down payment and around 27% APR. Based on that offer, I went to the dealership expecting a professional process. However, once I arrived, everything completely changed. I was told that because I work as a delivery driver, their financing companies would not approve me and that they would absolutely not sell me the vehicle, no matter what. I even asked if adding a co-owner with strong credit and making a larger down payment would help, but I was told it would make no difference and that they would never approve it.What made the situation worse was the attitude of the staff and especially the manager. Despite my flawless payment history and proof of consistent payments, I felt dismissed, judged, and not treated with basic respect. The manager barely acknowledged us and made us feel like we were not even worth speaking to properly.If the online pre-qualification does not reflect reality, customers should not be encouraged to come in and waste their time. The lack of professionalism and poor customer treatment were extremely disappointing.

Colten was great to work with! He explained everything clearly, answered all of my questions, and…read moremade the entire process easy and stress-free. I really appreciated his professionalism and communication. I would definitely recommend working with him!

Ryan Valenzuela was the sales professional who helped me purchase my 2011 Honda CRV. He made the…read moreprocess so smooth, comfortable, and easy. When I've purchased cars from other dealerships in the past, the process took so long and the information provided to me seemed convoluted. Ryan Valenzuela called me on a Monday morning after I had left my callback number the previous Sunday night. I met with him that Monday morning at 10:30. He was very professional, polite, well mannered, and very knowledgeable. He was able to answer all my questions and made the purchasing process easier than I had ever experienced. I will surely keep his card and contact him when I make my next Honda purchase.

I'm a former owner of a car dealership, so I know all the tricks and twists. Needed a car for a GF,…read moreso remembered Lens on Stone. It's now run by the grandson of the Len I knew. That Len was a honest, really wonderful owner. The Lens today is maybe better, but NO BS, no underhanded stuff...just a small dealer with solid inventory, and yes, you CAN trust what they say. Remember, they are selling used inventory, and may not know every in and out of a certain car, but they will tell you what they know. You CAN trust these guys! Thad Appelman The Tucson Car Company, 1st & Prince, 1990-1996

Great people and fair prices. The staff is friendly and do not have your typical pushy…read moreoverly-agressive salesmen.

I had a warranty issue to address with my vehicle. Chapman quickly and professionally corrected the…read moreissue. My service manager Ryan was great to work with. He quickly diagnosed the problem and a few days later corrected it. Ryan was straightforward and friendly. Ryan went out of his way to ensure I had a smooth and painless experience.

The spare remote for my 2024 Tiguan needed a new battery and it wouldn't pop open like the first…read moreone did last year. Not knowing exactly where the parts department was located, I drove into the service bay this afternoon to ask. A young lady came to me and said, "I can take care of that. I'll be right back." She returned in five minutes and that was my easiest errand of the month: I didn't have to park or hobble around aimlessly. Every interaction I've had with Chapman has been excellent and I know my next car will be a VW too. Chapman Management: I wish I knew her name, but she is young with long hair. Please let her know she is appreciated.

Gold Star service! Through their ingenuity and experience they were able to replace a faulty part…read moreon our 2021 Toyota Highlander in a fraction of the time and cost. Precision Incorporated is my new auto service cente.

My family owns 5 Honda's, most of them purchased from Precision Inc., we always take our cars to…read morePrecision for service or routine maintenance. We love working with Dawn in sales and Mike and Enrique in service, they will always take care of us.

I went in there today. They have an F550 for sale for 25K which is way overpriced In my opinion…read more Its been a month since they post it or longer, went in there today and offered them 22K cash out the door. The guy named Hector just laughed at me and said nah! wouldnt even negotiate at all. I guess they let 22 Grand walk out the door.

Worst Company to buy from. We bought a car a year ago from them and right after buying it things…read morestarted breaking when I took it back instead of fixing the problems they shoved electric tape where check engine light was so we couldn't see the light. Of course it failed emissions. Be very wary of them.

This place is located on the NW corner of E 22nd St and Swan Rd, just to the West of the Mini…read moreCooper dealer. This is a pretty small used car dealer. However for each car they have a printout of their inspection (see photo). The inspection shows what they checked but also more importantly at the bottom it lists what is still wrong with the car. They have a warranty for all cars with less than 80,000 miles. Their sign says "warranty forever." This obviously doesn't apply to everything but they tell you what is included. Their cars over 120,000 miles are as-is. I think from a full disclosure standpoint this place looks great. We probably would have bought a car, if we lived in Tucson. The only problem with the warranty is that you would need to bring the car back for the covered repairs. Definitely worth the look for those looking for used cars.

Hessam was our representative and he did a stellar job! No haggling ever and excellent prices. We…read morelanded a great car at a great price and I'm super happy. It's "like" CarMax only there are nice people who care about service which is NOT like other flat price sales businesses........