I'm a former owner of a car dealership, so I know all the tricks and twists. Needed a car for a GF, so remembered Lens on Stone. It's now run by the grandson of the Len I knew. That Len was a honest, really wonderful owner. The Lens today is maybe better, but NO BS, no underhanded stuff...just a small dealer with solid inventory, and yes, you CAN trust what they say. Remember, they are selling used inventory, and may not know every in and out of a certain car, but they will tell you what they know. You CAN trust these guys! Thad Appelman The Tucson Car Company, 1st & Prince, 1990-1996 read more

Great people and fair prices. The staff is friendly and do not have your typical pushy overly-agressive salesmen.

Terrible service. They don't keep their word and conveniently accuse the customer of the problem. Spend your money somewhere else.

I looked for a long time to find a used Jeep for my husbands 75th birthday. I have never had such a wonderful experience in buying a used vehicle, as I did at Len's, they were professional, gave superb customer service, from Turner, our salesman as well as everyone at Len's. But, it just got better, after having it for a few weeks we had a few problems and took It to a local Jeep dealership, after running several test for nearly $500, and finding "several" issues they claimed to find I called Turner, explained the problems, without hesitation he told us to bring it in for them to look at it! Well, they did find some problems, and they told us that it would be taken care of. How many's used car dealership would give you this kind of service! I cannot thank them or recommend them enough, you want a honest, family owned wonderful car dealership to go to, make your first stop at Len's Auto Brokerage in Tucson!! Your will be glad you did! read more

Not a bad shop. Everyone there is very helpful and there are tons of cars to choose from. They just didn't have what I need right now within my budget Would recommend for sure. read more

Turner was the best. Very helpful. Great guy. Make purchasing easy. Made experience enjoyable.

We were looking for a vehicle for my teenage son and Len's was recommended to us by our mechanic. We found a vehicle online on their website and I called and got to deal with Josh. They really worked hard to make sure we were getting not only what we wanted but ensuring the process was as smooth as possible. Josh was professional and courteous throughout the whole buying experience and even checked in a couple of days after to make we were still happy with our purchase. I love the relaxed atmosphere and REALLY appreciate the no-pressure sales approach. Will be returning in the future. Update After taking the vehicle in for a purchase inspection with our own mechanic it was found to have bad brakes and rotors. Although dealing with an older vehicle we expected to find some issues, this was one that should have been caught before selling it. I called and spoke to Josh and they immediately had me take it to their mechanic who redid the brakes and rotors at no cost to me. read more

Awesome dealership great people with good attitudes, they made the entire experience painless and pleasant. I highly recommend talking to Matt super guy. read more

We were on the lookout for a beat up truck. We ended with a REALLY NICE truck. The selection of used automobiles was good. Our sales guy was Willy. He is fabulous! He knew exactly what we were looking for and helped us get the best deal possible. If you are in the market for a used vehicle, Len's is the place! read more

Purchased my 2008 Chevy equinox from lens and about a month later the transmission went out and they helped me out and covered the cost of the new transmission! I would definitely recommend this dealership for anyone's automotive needs! They have it all from cars trucks and suvs! read more

Got a great deal and a great car. This place has been at the same location for 29 years and going strong. Need a good used car check this place out first read more

The folks here are great they really try to help you if they don't have what you want they will try there best to get it !

Definitely would not recommend. Seems like just around the Time I'm supposed to make my payment something goes wrong with my car. first it was the whole ass fucking axle that broke off of my fucking car ( had to pay 1,500 dollars to fix it since they clearly only sell lemons) when I was driving up Broadway and the next month my fucking battery won't start at all, nice customer service tho I will give one star for how friendly The staff is however read more

After buying a car there, I came to the conclusion that it is not worth paying the extra at these places because the chance that you get a car full of hidden problems and bad quality repairs at these small dealerships is as high as if you get it from a private seller in Craigslist. The difference is that on Craigslist you pay less. I bought an SUV from this business. Shortly after, the front struts, that they claimed were newly installed by their mechanics, began to make noises. The problem was that they both were incorrectly installed, so the mounts got damaged. When I told them about it, they did say that they could take the car back to their mechanics on Green Valley to fix the strut issue. I couldn't trust those mechanics at that point. I asked them when I bought it if there is anything in the car that I should know and they said "no". Well, here it goes. The first time we went on the freeway, also within few months after, the car began to shake when pushing the breaks: bad rotors. They didn't see that in their inspection? Did they do an inspection? Well, the car also had an oil leak on the manifold gasket area. It was very well cleaned so I didn't notice it when I bought it, nor my mechanic. The leak showed up shortly after and I had to replace the gasket. And the list of issues goes on. Really, I could've gone to Craigslist and pay less for the car and have the same chance of having issues, or maybe even have better luck and find a more trustworthy seller. You don't get what you pay for at Len's Auto Brokerage. read more

I made an offer on a vehicle they had on their lot over the phone as I'm out of state. I explained that I have family and a home there in Tucson and I would be able to pick up the jeep in the next couple days or weeks but I would get everything paid for within the next couple days. I asked what I needed to do to secure the vehicle, Dana told me nothing as they're a word-of-mouth dealership and they would hold the vehicle for me while I arranged everything with my credit Union. Two hours later they sold the vehicle to somebody else. Very frustrating when you're looking for a used vehicle and you find what you think would be a good one and the dealership doesn't even have the basic integrity to keep their word to you. read more

Story time! Today (May 24, 2021), I headed over to Len's Auto Brokerage to check out a vehicle I had seen online, which was a 2003 Ford Excursion. I had called them this morning when they opened at 9:00 AM and asked the salesperson, Josh, if the vehicle was still available and if I could come see it. Josh stated that the vehicle was available and that I could come by and check it out, though they hadn't yet set a price. That was strange because on Car Gurus it was listed with a price, but on the dealer website it was not. I then informed Josh that I would be there in a few hours, due to having to travel from a different town. I then proceeded to drive 2 hours to this place. Upon arriving at noon, they informed me the vehicle has been sent to a shop to replace some parts, and that it should be finished by 4:00 PM. I thought, fine, whatever, I drove this far so might as well wait as to not have to come back. I then went around town to find something to do for 4 hours. After about 2 hours, I texted Josh asking for an update, and was told it was still not ready. At 4:00 PM, I called the dealership and spoke to Josh again. He informed me that it was still in the shop and that he would call the mechanic to ask when it would be done, as there was no ETA on the repair. He then stated that he would text me when he found out. After waiting for about another 15 minutes, I got fed up and and decided to drive home. I then texted Josh that I would look elsewhere and that the entire ordeal had been extremely unprofessional, especially since he knew I was coming to see the vehicle. From this point comes a bunch of texts with the standard salesperson BS, about how they always hope everything goes perfect and wanted to know how I planned on paying so as to try and make it up to me. I then texted that I had planned to pay cash, and that I would make an offer contingent on the condition of the vehicle. Josh then stated that they were not taking offers for that vehicle. He then gave me a price, which was the same price as the car gurus listing, and said that the price was firm (despite saying they didn't even have a price 8 hours ago). I guess the part about making it up was also BS, what a shock. Had I known that they were not taking offers, I would not have even come down, due to the Car Gurus listed price being rather high for an Excursion with that mileage. Josh then stated he would contact me once repairs were finished, but I told him not to, as the entire ordeal was enough to never bring me back to that place. His response, verbatim : "Yes Sir! Sorry about the mechanics! I always hope things go perfect but cars are cars! All it takes is one bad line to ruin your day." One bad line? No. One bad dealership. 2 hours driving to this shithole, 4 hours waiting, 2 hours driving back. Never even got to see the vehicle. Blamed the mechanics. Waste of time, waste of gas. I have never posted a review for anything before, but these people are a special kind of stupid I have never encountered before, so I had to. I swear, these little used car lots are the scum of the earth. read more

Amazing customer service, took some time to get everything sorted out though. Went in for a simple walk around and test drive, but ended up buying another vehicle! They weren't pushy in terms of selling you a car, and they did the maintenance while topping off my new car. Not a fan of a 29% interest rate at ALL, but it was cheaper than a 16% interest rate for three times the amount from USAA with accumulating interest. Keep in mind I am also 18 years old, in school and have been employed for over a year with no credit and 5K down on a car for $7,500 with tax, registration, fees, etc. all included. Just be reasonable and these people will be willing to work with you! If you what numbers are bad, don't be afraid to walk away. read more

We bought a car from them yesterday. The whole process was easy. Great staff. Matthew was funny and very easy to talk too and not pushy at all. The entire staff was very upbeat and hard to do during a pandemic. I can't stand car dealerships, but, this is one I will go back to. It is a family business that has been around 29 years, never heard of them before, but, we are glad we did find them. It was easy, not all this back and forth dickering. We got down to business and made a deal we were comfortable with. They were very interesting to talk to even about non car stuff. We made a few friends, it was a good experience for sure. read more

Great place to go looking for any car! I had been looking for a new used car for over a month. And Tim was patient with me for 3+ WEEKS. Everyone there was super friendly and fun. I must have tried at least 7 cars there and not once was I pushed into a car nor was I rushed. I'm looking forward to working with them in the future. read more

What an absolute pleasure it was working with the sales staff to buy a low mileage 4Runner!

Len's Auto Brokerage has been in Tucson for many years and continues to provide quality used car and truck sales to buyers, providing access to financing if needed. They have a reputation as being fair and honest. I personally have been a customer for several vehicles. Brian Kahn is the business owner and car buyer for the sales team and is involved with decisions concerning stock and business decisions, however it is common knowledge that his right hand man, Harvey Faulkenstine is the real Big Boss and makes all the important decisions. Talk to 'Big Bri' first, then make your deal with 'Harv'. read more

My family has purchased 15 or so vehicles from Len's Auto Brokerage over the years. Great service, along with a fun staff is what you will find when you go. They can custom buy your vehicle for you if you don't find what you need. They are the professionals that you have been looking for. So, go check them out! I've been very happy with them. read more

Incredible, ethical customer care is what you can expect at Len's. My wife and I traded in our vehicle during the purchase of another from Len's inventory and we received a fair offer for our trade-in as well as a very fair deal on the new purchase. The deal met all of our expectations. Later, we received a call from Len's to stop by at our convenience where we received an additional check from Len's; They resold our trade-in and made more money than they anticipated and shared that profit with us! Len's could have pocketed all that profit and we would have not known otherwise. We hope that your experience at Len's is as remarkable as ours. We will definitely be back to purchase our next vehicle at this dealership. read more

DO NOT BUY A CAR FROM THIS PLACE 2 days after we purchased a vehicle the transmission went out, after several attempts to get them to correct issue. We had to repair it ourselves. on Feb. 18, 2013 I bought a 2006 Mitsubishi Raider from Len's Auto Brokerage. On February 20, 2013 the check engine light went on. My husband took the truck to Auto Zone to have the codes read P0700 and P0740) which meant the Torch Converter Clutch was in the open. In Feb 21, 2013 I called Len's Auto and was told to bring the truck in. on 2/23/13 I dropped the truck off and was told later that day that there was nothing wrong with the truck and that the battery had been disconnected causing the light to go on. We took the truck and on 2/25/13 the light went on again. on 2/26/13 I called Len's and was again told to bring the truck in. This time they had me drive the truck to MGP Automotive Service to have the codes read. Again the codes read P0700 and P0740 the manager called Len's and told him what the codes meant. I took the truck back to Len's and was told they would make an appointment with their Transmission shop and get back to me. I dropped the truck off to Len's Auto on 2/26/13 after having the truck 4 days they called me to tell me that the mechanic cleared the codes and the light has not gone on again, they went on to say that to really figure out what was going on they would need us to drive the truck to the transmission shop as soon as the light went on again and not turn the car off because that would affect the codes. After picking the truck up the next day the check engine light went on again. At this point we took the truck to our mechanic who read the codes and again codes P0700 and P0740. I again contacted Len's auto brokerage to help cover the repairs, because we should not have come out of pocket for any of it. I was told that the warranty company would replace the transmission with a complete rebuilt at no cost to us if I was to go through Len's for the repairs. That if I wanted them to repair the truck I would need to have my mechanic put it back together and they would tow the truck to their shop. After calling the warranty company I was told that the Information that Harv (from Len's Auto) was incorrect the total amount they would cover was $1,140.00 for a used transmission with 80,000 miles on it. At this point we paid the difference to get a rebuilt transmission. Len's Auto Brokerage and its employees knew about the transmission issues before we ever purchased the vehicle and then we're not diligent in repairing the truck under the Arizona Lemon Law. read more

We've been customers since they opened. I think between me and my husband we've bought a dozen cars here. Always walk away happy and always come back happy when we're ready for another car. Comfortable, casual and cool, the staff is friendly and they get it done. read more

* Len's Auto Brokerage is terrible to their customers when they have unexpected circumstances arise. We bought a 2000 Volvo from Len's Auto Brokerage in September of 2012. We put $1500 down (in two installments, 2 weeks apart) and made payments of $267.38 per month from November 2012 until June 2013 for a total of $3,609.04. At the beginning of July 2013, my wife's brother became very ill and had to be hospitalized in Florida, so we had to scrape up the cash to get her there and it was necessary to dip into the car payment to accomplish this. (we are both 60 years old and on a very limited income) We didn't think it would be a big deal to be a couple weeks late with a payment and I looked for extra work to make up for the fact that my wife was unable to work during this time. I had to travel around to some of the jobs and was, therefore somewhat out of touch with things at home. My wife (still in Florida) responded via email to a message from Mr. Brian Kahn that she was in Florida (explaining the circumstances of her brother's health crisis) and we would have a payment to them the following week. He responded with an extremely nasty, disrespectful and, under the circumstances, unfeeling email in which he basically said, "if you have the time to email, you have the time to call, call me or I'll send you to collection." Keep in mind that my wife had been at her brother's bedside most of each day and I had been away from home on different jobs. So, it being very late at night, when Len's Auto Brokerage was not even open, my wife wrote back, understandably rather angry. She said some things she probably shouldn't have, but told him that she would try to get in touch with me and that I would call him in the morning. I called the next day and asked to speak with Mr. Kahn, but he was not in so I left a number where he could leave me a message. I did not receive any message from him. That night I returned home late at night and since Len's Auto Brokerage was once again closed, followed up with another email expressing displeasure with the way he had corresponded with my wife, but stating that I would get him his payment early that week when I received my pay check. The next morning I went outside and the car had been towed, or should I say "dragged" (judging by the skid marks) from our driveway. I contacted the police to report the car stolen and was informed that it had been repossessed by Len's Auto Brokerage. The same day I got a letter from Ms. Tina Molinar, the Accounts Representative for Len's Auto Brokerage stating "If you would like to make payment arrangements so that you can get current on your account please call me at (XXX) XXX-XXXX. We are more than willing to work with you." Thinking that I could straighten this out by getting current with the account, I called Len's Auto Brokerage and asked what I could do. I was told that once a vehicle was repossessed I had to deal with Mr. Kahn. He basically said if you pay off the entire loan, you can have the car back, end of discussion. There was still about $3,000.00 in principal left on the loan and as I said, being on a limited income there was NO way we could manage this. So I wrote once again explaining this to Mr. Kahn and suggesting that perhaps he would reconsider and we could work an alternative solution out. I said that if he couldn't see his way to renegotiating, I would like to make arrangements to get my license plates (which under Arizona law are the property of the vehicle's owner, even if there is a lien on the vehicle) and my personal property back. Three days later I still had no reply to this email. Mr. Kahn and Len's Auto Brokerage are dishonest, disrespectful and, in my opinion, immoral people the likes of which give used car salesmen a bad name. Do not do business with these people! read more

If you looking for a safe reliable vehicle, you need to look some where else. If your looking for rude very unprofessional management of a company this is the spot for you. My Experience with Lens: Ive been told lens was a great company for years, I thought ok we should go check it out. so we did and spoke with Mathew nice guy, pleasant to deal with no "pressured" feeling. We gave them $2000 the day we got the car, They told us we need another $1000 to make the deal final I said ok I will give $500 out of my next checks every 2 weeks. Perfect went fine, the actual payment came do the following week on an off payday so I paid the lease payment 5 days late. But before I could make the payment the motor went out. 30 days into the contract and the motor goes out. ok mind you in Arizona the law states there is a 15 day or 500 mile warranty and of course we were out of that. so the mechanic shop of lens found a motor gave the price of $1800 for a new motor. I just gave all the money I had for the down payment I don't have that kind of money. so I offered to pay half. he accepted but forced me into signing a contract for that also at $450 for 2 months when I had told him I could only do $300 for 3 months. 10 days after getting the car back from the new motor install the AC fan goes through the radiator. Repair bill = 600 because it was not part of the motor its not covered under the new motor warranty. now we are at $2400 in repairs in less than 45 days. I can not knowingly put my wife and 4 children in a vehicle that's not reliable, I'm a tow operator I see what happens when vehicles get hit on the side of the road. NOT OK. they tell me well you can trade it in but we are not going to loan you any money. so here I am with out a vehicle, down $3400 for a vehicle I had less than 45 days, Brain Kahn, The owner/Manager Is very rude especially when he knows hes done wrong yet cant stand to be wrong so he puts off onto someone else. "We should have planned for the vehicle breaking down" is what he told my wife. UHHHH???? I came to you for a reliable vehicle why would I think its going to break just outside the first month and then again 10days later...? Now hes has put a repossession against me even though I gave him back the car. So If you want to rent a car for 45 Days For $3500 and have even worse credit please go see Brian Kahn at Lens Auto Brokerage I know he would be thrilled to steal your money like he did mine. read more

I bought a 2002 VW Jetta wagon less than a year ago. It was my second car so I'm drove it and decide to get it. I unknowingly paid $3500 over the Kelly Blue Book price. For the second time within a year of having this car the transmission has gone out. On top ofthat only one of the head lights will work at a time. I will never buy another car from them again, nor will I ever refer them to anyone. read more

These guys were great. Especially Doug and the rest of the staff. I pulled into the lot to browse and within 15-20 minutes was test driving a vehicle that I had my eye. I ended up buying it and left the lot a happy customer. These guys were great to work with and I would definitely buy from them again as long as I am in Tucson. They were referred to me by a friends parent and they were outstanding. read more

I have purchased several trucks from Len's and have been taken care of on both of them. Both times there was no pressure and they did a great job getting me financed at the best rate. I would highly recommend Lens and would purchase there again. Thanks Brian and staff read more

My experience with Len's bounced between satisfaction and frustration. I bought a pick-up from them for my son. I spent a lot of time dealing with Harvey, who I thought was very open and honest, and did whatever was needed to make things right. The truck had a couple of mechanical issues that Harvey quickly took care of and got the truck back in working order. My frustration comes from dealing with some of the folks in the office. The day I bought the truck these folks seemed completely disorganized and I ended up spending quite a bit of time actually buying the truck. Furthermore, here it is 6 weeks later and I dont have any of my registration data for the truck at all. I called to inquire about this since the temporary tags have expired and there is only 1 person, Madonna, to talk to. The first time I called, someone takes a message to give to her and promises she will call back. So 5 hours later I call back and get Madonna, and she seems to have no idea what is going on and takes my number and promises another return phone call. I know that driving down to the MVD and getting 10 plates cant be that difficult. She clearly didnt do her job and now my son is driving around in an unregistered vehicle. I could have done this myself the same day I bought the truck. So much for customer service. And of course the person who could expedite this, Harvey, is out of the office. Just my luck. read more

do not buy from this dealership. dishonest and overpriced. i purchased a car and came to find out by accident that it was a salvaged title vehicle. salesman did not mention this. this was not in the vehicles issued carfax report. read more