I asked for an appointment on a specific week and they said sure. They came in the afternoon as requested. I was notified when they were on the way. They got here quicker than expected which was fine. I showed them the area of the septic tank. They found it and got to it quickly. Pumping only took about 15 minutes! They put dirt back and left. Very efficient. Price was as quoted upfront. I am very happy with their service. read more

Jake and his helper would not be denied. They explained what they were doing and kept trying different approaches until the septic clog and other things were fixed. Great guys, great company. read more

We moved to a new home with a septic system issue that led to the health department getting involved. Our realtor recommended Pumpco and they came to our rescue. Amanda and her team were amazing through the process. They handled everything from start to finish. Permit, inspection, scope of work... They had our old system pumped out and buried and a brand new system installed in two days. It took a crew of folks with a backhoe and bulldozer because they had to clear a lot of small brush for the drain field. To be honest I was surprised how reasonable the total bill was considering how much work was done. Highly recommend these folks. read more

Steve responds immediately and he and his crews do great work at a fair price. I thought I had an urgent issue but Steve put me at ease that all I needed was a pump-out and everything was fine. read more

Extremely pleases with my service from Pumpco Septic. Needed a maintenance pump and assessment. Called, they were able to get out to me the same day. Charged me the quoted price. Arrived as promised, pumped the tank. Our system is quite old and will need work at some point. Brock gave me some information and advice on what to keep an eye on. When the time comes to have my system worked on, they will be my first call. read more

This is our second time using this company and while this time it was unfortunately an expensive fix, they had the supplies with them and were able to take care of it then and there. read more

Easy to contact, knowledgeable, fast service, fair cost, no funny business. It is easy to see why they have such great reviews.

My experience was not good. I made an appointment two times and was never serviced. They failed to keep me in the loop of when they were going to be late and/or not be able to make it. In the second appointment, they didn't reach out to me to let me know what was going on until 6:50pm even though i had them booked for 3pm. They're prices are hard to beat, but don't be fooled. Keep in mind, i don't normally to write reviews, especially ones such as this. However, i would like those who wish to use this company's services know what to expect. I'm sure not everyone will experience what i did. read more

I found Steve and Pumpco via a friend's recommendation after another company had charged us a crazy amount for service that we later learned was not even necessary. We've called Steve twice in the last four years. He is honest, responsive, and very good at what he does. After being burned in the past, we won't use anyone except Pumpco Septic from now on. read more

I really liked working with Pumpco. Much better than the pink plumber. They are honest, don't have any bait and switch pricing, and are really knowledgeable. read more

Had a back up issue in our home and based on neighbor recommendations we contacted Steve to look at our situation. He was able to work us in same day and quickly diagnosed our situation. Unfortunately the problem was NOT with our septic tank and ended up being inside. With that said, he was professional, has a great sense of humor, and is up front about price and setting expectations. He will stay in my short list to contact in the future if we have septic issues again. read more

Arrived on schedule and completed the job as quoted. Replaced the sod and cleaned up their work. I would use Pumpco again.

We lived in our home 4 years. Had the 1000 gal tank pumped before closing and again 3 years later(last year) by Rooter Express for $250 but they said our baffle tee was not connected to the tank and therefore the water was not properly draining from tank. They showed me the disconnected tee. Said tank could back up in house and charged us 1800 but was initially trying to push replacement of the entire drain field with an estimate of 8k-10k! About 8 months later, we started noticing puddles near septic and sewage smell. Called them back out, as work was under 1 year warranty. They came out but were very reluctant to even dig up the tank, claiming the problem was too much storm water going over tank. This did not sound right so we persisted and they eventually dug up tank to inspect. They pumped out SOME water and said tank looked fine so insisted we needed to divert some storm water. No extra charge. We installed a long runoff pipe from downspout to divert more water. Here we are, a few months later and we start seeing puddles again and smelling sewage. We are not septic tank savvy but we knew enough to know that we needed to contact a different company. So I took to Yelp for a company with good reviews. Decided on Pumpco. Pumpco, Steve, (I think) arrived on time and was outside more than 5 minutes before he'd diagnosed the problem was a clogged drain pipe, a few feet away from the tank. He explained how he came to the diagnosis. Was patient and did not talk AT us as we probed him with many questions. He engaged until we finally understood and were satisfied with his explanation. He'd already went to the county site and reviewed the layout of our tank so he could diagnose properly. Rooter Express didn't even know how to read the plans we showed them and struggled, both times, to even find the tank. Steve also explained a loose baffle tee does had nothing to do with the tank not draining...which we'd figured out when it kept overflowing. Steve we could replace the entire drain field for price of 5k or repair just the clogged section for 2500. He said he was certain the 2500 repair would solve the issue but wanted to give us the option in case we wanted to install new field. He warranted work for 1 year and put in writing that if the repair did not resolve the problem, he would credit the 2500 to the 5k to replace the entire drain field. We did the 2500 repair. He was done and gone within 1.5 hours. Welcomed my husband standing over to monitor the repair and seeing the tank water drain off. Packed dirt so that there were no depressions. Its been 3 days and repair seems to be working. I will update post if that changes over the next few months but we feel so much better about his work than we did with Rooter Express. read more

It is rare that I see a company with almost all 5 star reviews. But pumpco came through for me when I really needed it. My septic tank backed up due to tree roots (they found out). They came promptly, pumped my tank out, and restored my ability to get rid of my wastewater, at a very reasonable price. I recommend them highly. read more

Upfront pricing and don't put the hard sell on you. They arrived at the house, found the tank in no time, pumped and were done. There is a wet spot in the yard which they said the pumping won't cure but gave me pricing to have the job repaired or have a new drain field put in. The house is over 35 years old so it's something to consider. Would highly recommend this company. read more

Came out, used machine to dig thru heavy tree roots to access portal to provide estimate. No charge for initial estimate. A prior company that just gave a visual inspection with no digging was going to upcharge because of the roots. Pumpco's philosophy was- roots are part of their business/ not uncommon. Did a great job. Price quoted was the price paid. Would definitely recommend to family and friends. read more

Steve's crew came by today, pumped 1500 gallons from septic. They were gentlemen, professional & funny! Very appreciative for the quick turnaround. read more

Pumpco came out the same day I called about the blockage. That was the first great thing. Next they gave me two options to correct the blockage so that I could work within my budget. That was great, since an unexpected plumbing issue was not in my plan. I was able to pay by card, remotely, which was very convenient for me. They corrected the blockage and covered up the septic tank sufficiently for the grass to grow back level. That is the third great thing they did, since mowing over uneven ground is one of my pet peeves. I highly recommend this company! read more

This company was great. Contacted them to pump my septic tank. They were able to come out the same day. Very professional, honest and fair priced. I would highly recommend this company. read more

These guys were great! We bought a home that had septic and we really knew nothing about it. I had them out to check the tanks and both needed to be pumped. They were fast, friendly and on time. They did a good job patching the lawn back up. I will definitely use them in the future. read more

I would add 0/5 stars it given the option. I called to inquire about adding additional drain field. Instead of listening to my needs( the whole reason that I called) I was cut off and told to "call someone else dammit". Thank you for the warning and showing your true colors ! read more

Steve was incredible. He told us exactly what we needed done and even said that we should wait on getting our tank pumped. His complete honesty has earned him our trust. We WILL be calling back when service is needed. read more

Pumpco came out today and serviced our septic. The people were nice and work was thorough. Pricing was reasonable and straightforward.

Extremely poor customer service, spoke to him on the phone said he'd call me back to set up a time to pump my tank. Never called me back, texted him numerous times, no response. Waste of my time. Stay clear. read more

My septic tank was backing up into the house and Pumpco came out the same day to inspect it. A repair was made with a quote up front. He had to do some extra repairs not visible until more dirt was removed, at no additional cost. I highly recomend them if you have a septic issue! Honest and reliable! read more

Brock and Brandon were out from Pumpco and did an excellent job. They called in advance, were prompt, courteous, professional and most of all trustworthy. I would highly recommend them for your septic service needs. read more

Steve was great! He was able to diagnose our problem and fix it quick. The price he quoted me was the price I paid. He showed us each step, before he did it, so we understood the situation. He was recommended to us by the county environmental health dept. 5 star service; AAA rated with the Better Business Bureau. read more

Never use pumpco septic tank service. Biggest fraud ever!! He tells you one price and then when comes he gives you some crap story and ends up charging you more. He came, dug up my tank and then started telling me I have a bigger problem thats going to cost me over $3000. There ended up being NOTHING wrong with my tank after I got 2 other opinions. Thank god I didnt buy his story. He comes with a camera and starts showing you things that arent even there! BIGGEST FRAUD OF ALL TIME!! Dont be impressed with the so called "testimonials" on his website. They are all written by him. I wish I wouldve checked yelp before getting anything done. dont waste your money! read more

A+++ Very helpful.. With every company saying we needed to wait 3 weeks or more Pumpco really stepped it up and got the job done right on time. Professionally done quickly with no unreasonable yard damage.. Thanks again \ Highly recommended read more

Outstanding service. I called 3 companies. 2 out of 3 had a charge to come out. Steve said if we can't fix it there is no charge. Came out and identified the problem and talked to me about me options. No shortcuts he fixed my backup and corrected the issue so there will be no issues in the future. I wish he was the one and only number called!! read more

Called Pumpco based on reviews on other sights. They were respectful, prompt, called when they were on their way. I had a clogged drain line and not a simple pump. They showed me exactly what was going on and prices were very reasonable. My house was built in '87 so I brought up possibly replacing my entire system. They explained the process step by step and an estimate of cost that was much lower than expected. I will use them later this year to replace my system. There were no hard sells and no hidden cost. Would highly recommend. read more

Trying to save a few bucks I saw Pumpco's ad on the internet for $189 to pump out my septic tank, so I called and Steve told me yes, it was a flat rate. A couple of his stooges gets out there and after a quick look tells me it's going to be at LEAST $600. My tank is EASY to get to and I had already dug up the dirt around the cover. Gave me a line of BS about "The $189 is the PUMP fee, we still have to pay to dump it, Diesel fuel is expensive", and some other kind of something or another - Don't really remember all of his other BS as I was getting pissed off and quit listening. Told them to get lost. I went with the other company that quoted/charged $250 and they were done in a couple of hours. read more

Pumpco has done an exemplary job at my house. They were thorough and professional and cost way under what other companies quoted. I am glad I worked so closely with Steve, Robby and Ricky, they are all so helpful and knowledgeable. - Laurie in Dacula read more

I recently had my septic lines replaced by Steve at Pumpco. I shopped around and by far Pumpco was the most reasonable. He showed up on time and finished the job on time. He left my yard in excellent condition for re seeding. His team is experienced and has an excellent rapport with Gwinnett County. I would recommend Pumpco 100%. Sandy read more

Very quick service. Our neighbors had to have their septic system worked on a few months back, and hearing their stories, I definitely didn't use that company. Really had no references to use. Took a blind shot and called this company, and the response was immediate. Professional and courteous. Explained what action was needed with our clogged line and took care of it with minimal disruption to our yard. Fair price for the work he did and the equipment he used. Now if people ask me if I know of someone I could recommend, I would definitely tell them to call Pumpco ! Made me a believer there are still honest and dependable repair people left out there. read more

Steve (the owner) was very honest and professional. We asked him to come out to get an of our septic system for our DFCS Foster Care application. He inspected the system and found a crumbling cement exit pipe that was original to our 1986 house that was causing the system to drain improperly and would eventually cause a backup. We fixed the pipe and he didn't charge us for the inspection and letter for DFCS (other companies were going to charge us $150). Two months later we were having a patio put in to our backyard and were worried that the workers may hit the drain field as they were excavating. Steve came out FREE OF CHARGE and identified where the tank was located and where the drain field started so the workers wouldn't hit it. Unfortunately the workers had put a footer 3" above the new pipe but Steve said it may or may give us issues and told us what to look out for and how much it would be to fix if the patio people had cracked the new pipe. His exact words were "I don't want you to spend money if you don't have to. So let's just wait and see if there's an issue." I would recommend this company to anyone who wants an honest assessment of their system! read more